In partnership with

Annual Report2013

£55million

PfH will drive even more efficiencies for social housing providersthrough a wider range of procurement services supported bycommercial intelligence and leading edge technology.Through listening to and collaborating with Members, understanding markets and conducting leading edge research and development, we will continue to create world class services that address critical procurement challenges facing the sector locally, regionally and nationally.

In 2013 we identified critical capacity and capability challenges facing procurement functions, and in 2014 we will deliver services that will support Members and drive a more commercial approach to procurement.

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01 Our aims for 2014

01 What we achieved in 2013

02 Financial overview

03 Chair and Director’s report

05 Business plan

06 Advisory Group

07 Commercial challenges and Spend Analysis

09 Grounds Maintenance success for Red Kite

10 PfH in the community

11 PfH Scotland

12 PfH Live 2014

13 Alliance New Build

14 Frameworks and suppliers

Contact UsPfH, 2 Olympic Park, Woolston Grange Avenue, Birchwood, Warrington, WA2 0YL (for SatNav use WA2 0XF).

t: 0845 864 5260 e: info@procurementforhousing.co.ukwww.procurementforhousing.co.uk

Contents Our aims for 2014

What we achieved in 2013

6 new and improved frameworks launched

Quantum SpendAnalysis launched

More than 850Members driving up our buying power

More than 50% of our suppliers are now SMEs

We supported 150young people through the Government’sNational Citizen Service

Best practice deliveredthrough training andworkshops for 1000+sector professionals

£55 million saved through direct costs, tender administration and invoice processing

526000 invoices managed through our billing system

30% growth onlocal authoritymembership

850

30%

50%

526000

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Financial overview

Supporting HouseMark

HouseMark is a subsidiary of the CIH and the NHF and a sponsor of PfH. HouseMark helps the social housing sector to improve performance and achieve value for money by sharing knowledge, providing consultancy support and business performance data. This year PfH has been able to make a contribution of £449,566 to HouseMark. Thiscontribution supports HouseMark, the CIH and the NHF in promoting good practice and policy work on behalf of the sector.

A record year for growth illustrates PfH’s value to the sector.

PfH spend under management in 2012/13 grew year on year by 32% from £119.3 million to £157.2 million,which is the largest increase in a single year since PfH was launched in 2004. This increase, which was consistent across the five categories, will enable PfH to strengthen its purchasing power in the marketplace and deliver evengreater savings in future years.

1st August 2012 to 31st July 2013.

Finance & Commercial

Business Support

HR & Facilities Management

Energy & Telecoms

Materials & Asset Management

9%11%

15%

29%

36%

2011/12

£119.3m2012/13

£157.2m

32%increase

A new approach

While PfH retains its Member-led principles of delivering efficiencies and providing the best framework agreements, the sector now demands much more from procurement. Growth in membership and a record £55 million in estimatedsavings are a testament to our continuing ability to deliver. Of even greater importance this year has been the investment we’ve made in the full service procurement and technology services that customers will demand in the coming years.

Insight to drive change

Social housing procurement needs to adapt to deal with the tough climate it is operating in and that is one of the key reasons PfH has been developing new services. Working inpartnership with the University of Liverpool Management Schooland Affinity Sutton, we canvassed the views of 100 Members to examine the barriers they face in moving towards a moreintelligence driven, commercially focused procurement. Ourresearch showed that too often resources are not focused on the tools, processes and technology required to enable procurement functions to realise their potential.

PfH is now working with a growing number of organisations that are looking to unlock long-term benefits by adopting a more commercial approach, but it’s clear that procurement needs to be championed at a senior level for change to happen and it’s a message we will continue to highlight.

In a volatile market, PfH has strengthened its position as a national consortium that is dedicated to the social housing sector and has driven impressive growth in savings and spend under management. However, changes in the market have created challenges for procurement teams and following our sector leading research, PfH has responded by making the biggest changes to its service proposition since its launch in 2004.

Full service procurement delivery

For nearly ten years PfH has excelled at providing the best frameworks and as a result of this success we have become renowned for this area of procurement. However, in the last 12 months we have been moving towards the provision of full service procurement from strategic review and spend analysis through to bespoke tendering and partnering to contract management and benchmarking. This approach is already starting to pay dividends for many of our Members and will be critical for many more as we continue to tackle the economic conditions facing the social housing sector.

Technology is also playing a critical role in the way our offer is changing. We have made significant investment in Quantum, PfH’s new technology platform that includes payment consolidation, spend analysis and eprocurement services, and critically will provide a single portal view of spend for each Member, driving the intelligence to control costs and identify savings.

Chair and Director’s report

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Investment in people

The focus on investment in training has continued apace to ensure our procurement team remains at the cutting edge of the latest developments. The team took part in this year’s Achilles EU Academy to keep them up-to-date with the complex world of EU procurement legislation. Investment has also focused on improving the knowledge of procurement staffwithin organisations and some 300 took part in HouseMarkProcurement Clubs where the emphasis was on helping to spread good practice and learning.

We have seen the first apprentices join PfH through Aspire to Work, part of our Aspire social impact programme, which has also supported 150 young people from Warrington to carry out a range of community projects as part of the government’sNational Citizen Service scheme.

A new service for Scotland

In August we launched PfH Scotland, a new service that will develop services tailored to the country’s unique needs. It followed detailed research and discussions with sectorstakeholders and the Scottish Government and is a reflection of the different policy landscape that’s emerged in Scotland and the desire for a more strategic focus on procurement. PfH Scotland has a dedicated team based in Glasgow and is developing collaborative approaches in the most strategic and complex areas of procurement such as planned and responsive repairs.

Responding to change

The expectations are that the tough economic climate will continue in 2014. That’s why we are focusing our attention on the commercialisation agenda and providing the foundations for a more sustainable path while offering the necessary expert support and services that will be required along that journey.Through ongoing dialogue with our Members we will provide the leadership, vision and support to help organisations tackle future procurement challenges and continue to create the surplusesto deliver strong social dividends.

Steve Malone, Managing Director, Procurement for Housing

Steve Coffey, Chief Execuutive, Liverpool Mutual Homes and Chair of the Procurement for Housing Advisory Group

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PfH Live 2013 was an opportunity for us to discuss the challenges facing our Members.

In 2014, PfH will continue to respond to Members’ needs and their volatilemarket. Supported by strong stakeholder relationships and an effectiveAdvisory Group, PfH is adapting its service proposition beyond frameworks to drive even more efficiency. PfH will see strong growth again in 2014through greater framework spend, through collaboration with other buyinggroups and businesses, and through offering a broader range of services.

Business plan

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Given that the demands on Members are set to grow even further,it’s of paramount importance that PfH continues to squeeze morefrom every pound they spend. In 2014 PfH will enable Members to meet this challenge by benefitting from full service procurementdriven by bespoke solutions, technology services and frameworks.

As a full service procurement provider PfH will deliver new andbetter frameworks, consultancy, bespoke tendering, procurementpartnering and a range of technology solutions. PfH’s technologyplatform Quantum will provide a range of tools to drive moreeffective procurement but most critically of all will provide a singleview of total spend. This capability has been illusive to almost every social landlord to date and will transform Members’ capacity for identifying and delivering savings.

Putting research findings into practice

PfH’s changing offer to Members is in part shaped by our latest research that shows that procurement needs to make better use of intelligence and data to drive a more commercial approach. In 2014 we will continue to break down barriers tocommercialisation through further research and the development of new products and services. This will be supported by a newknowledge transfer partnership with the University of LiverpoolManagement School, which will see a researcher help PfH todevelop tools that support a more intelligence-driven approach to procurement, such as benchmarking savings and social impact trackers.

Regional strategy groups made up of senior staff from Memberorganisations will play a key role in helping to shape thesedevelopments and next year groups will be established in North West England and Scotland.

Building the Alliance

In 2014 Alliance will be pushing forward its new build programmewith the aim of delivering more than 1,000 new affordable homesa year. The Alliance New Build team will utilise a range of deliverymodels and by working closely with our organisation we will cut the cost of new development and help increase the number ofhomes they manage.

Scotland

The priorities for PfH Scotland will be further growth in membership and spend through investment in its dedicated team and in the development of independent frameworks and services. As well as launching a series of new frameworks, PfH Scotland will work to engage SMEs in the supply chain and assess their skills and capacity as part of a long-term strategy to help Members deliver greater local impact through their spend.

More Members to lead PfH strategyIt’s been a big year for PfH’s Advisory Group with the influx of new Members andnew ideas. PfH is delighted to have welcomed such a high calibre of new Membersto the group, which can be attributed to the consortium’s growing importance in the sector. PfH would also like to thank those that left the group this year, particularly Tom Smith who gave the group years of wholehearted commitment and we wish him well in his retirement.

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We recently set up a corporate procurement team which I lead and being a member of the advisory group can add value to Paradigm.

Clare MillerGroup Director of Governanceand Compliance, Affinity Sutton

The Advisory Group is playing a vitalrole. The strategic guidance we providein periods of sector volatility isparticularly important, so it is great tohave the support of our new Members.”

Martin CawthornAssistant Director of Procurement & Property, East Thames Group

Elaine WalderDirector of Business Services, National Housing Federation

Ross FraserChief Executive, HouseMark

Alan BallantineGroup Procurement Manager, Gentoo Group

Ian AtkinsonDirector of Property Services,Monmouthshire Housing Association

Steve EverittGroup Procurement ManagerContour Housing Group

Paul KennedyCEO, CEL Group

Steve MaloneManaging Director,CEL Procurement

Adrian GreenProcurement and Asset Policy Manager, Paradigm Housing

A big welcome to the Advisory Group’s new Members:

A big thank you to our established Advisory Group Members for their continued support:

James SmithHead of Procurement, Notting Hill Housing

John Lee OBEChief Executive, Your Homes Newcastle

I’m looking forward to working with thegroup to drive the expansion and scopeof the consortium’s product range.”

Vinny RocheDirector of Commercial Services, First Choice Homes Oldham

Contact Victoria Stratton at: vstratton@procurementforhousing.co.uk for more details.

Paul LeesChief Executive, Adactus Housing

Joining the group gives me a greatopportunity to influence at a strategic leveland gives me a view of the market from a

William McCormickGroup Procurement Manager,Southern Housing Group

Chair, Steve CoffeyChief Executive, Liverpool Mutual Homes

Commercial approach required in financially uncertain times

Identifying the challenges1. The policing perception

EU regulations and the heightened fear of challenge are a major factor behind procurement’s prominence and this reinforces the image of the procurement function as ‘policing’ and monitoring compliance for the organisation. This stifles the potential for procurement to play a more strategic role.

2. Capacity is a problem

There is a need to drive better value for money in light of the financial challenges facing landlords. Our research found that capacity is a major barrier to procurement fulfilling this role to its true potential, with just a third of respondents saying they are sufficiently resourced.

3. Limited intelligence hinders negotiating

Contractors, particularly in key areas like the building industry, are ever more sophisticated in the way they operate and are able to take advantage of the weak market intelligence position of RSLs, ALMOs and LAs. position on market intelligence. Too many landlords haven’t kept up and their ability to negotiate in the marketplace and drive better value is severely limited.

Two statistics from the research immediately jump out. Firstly, that 70% of participants feel procurement’simportance is rising; and secondly, that 80% do not expect their procurement team to increase in size over the next three years. While those two figures are likely to raise concerns about capacity, the challenges facing the sector run far deeper.

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In November 2013, PfH published a white paper in collaboration with theUniversity of Liverpool and landlord Affinity Sutton, which challenged social housingproviders to take a more commercial approach if they are to tackle the threat ofrevenue uncertainty and rising costs.

70%

80%

of participants feel procurement’simportance is rising.

do not expect their procurementteam to increase in size over thenext three years.

3. Sharing knowledge

After spend analysis it’s an ongoing process of building knowledge and skills across the organisation. Purchasing consortia such as PfH can draw together and share intelligence on the myriad of markets that social landlords utilise. A key conclusion from the research was the need for collaboration between landlords. Again, consortia have the skills and experience necessary to enable this to happen effectively.

4. What are other businesses doing?

The research challenged some of the ‘norms’ of social housing procurement. It found that often the same small range of suppliers is used again and again with spend and performance data accepted unquestioningly, creating a market with inflated prices. The best way to combat this is by looking outside the sector, for example, what are hotel chains paying for building cleaning contracts? This is anarea that PfH is looking to address with the introduction of a benchmarking tool.

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1. Hand procurement the reins

If the skills and knowledge start and finish with a landlord’sprocurement function there’s a risk that the good work will unravel the moment it’s out of their hands and into those of buyers ill equipped to finish the job. What’s required is a cultural shift that makes procurement the responsibility of the whole organisation. PfH provides full serviceprocurement support, which means that you don’t need to bring in additional personnel to make this happen.

2. Spend analysis

The research shows that spend visibility is generally low across the sector. Landlords tend to measure whether a project has come in on budget – not precisely what thatbudget was spent on or even whether it could have beenlower to begin with. PfH has introduced Quantum SpendAnalysis to address this gap, provide total spend visibilityand identify savings.

Finding the answers

For more information about how we can support your organisation contact us on t: 0845 864 5260 e: info@procurementforhousing.co.uk

Andrew Carlin, Commercial Director

Post contract Contract award

Procurement teams focus on tendering

and compliance

Lack of intelligence, resource,

spend analysis

Little contractmanagement,

savings tracking,supplier evaluation

Need identification

Sourcing Tendering

Case Study:

PfH delivers tenant led groundsmaintenance for Red Kite

What were your key objectives?

Red Kite is a tenant led organisation and it was imperative that the project managers understood the level of detailedinvolvement our tenants and leaseholders would have in the whole procurement process, from specification design to tender analysis. Technically the objective was to appoint the best value for money grounds maintenance contractor, which met the expectation of tenants and leaseholders.

Why was the contract so important?

As a newly formed housing association we made a number of clear promises to our tenants and leaseholders, and it was imperative that the contract delivered against these promises, especially in the highly emotive area of grounds maintenance.

Red Kite Community Housing was formed in December 2011 following a stocktransfer from Wycombe District Council. The procurement of a new GroundsMaintenance contract for Red Kite properties and open spaces was a high priority,and PfH was selected to deliver it. PfH spoke to Red Kite’s commercial managerJonathan Radcliffe about this critical project.

How would you describe the approach adopted by PfH?

PfH combined both technical and procurement expertisethroughout the project. The technical consultant had an in-depth knowledge of grounds maintenance, discussing various best practice approaches with tenants and leaseholdersbefore preparing a tailored service specification that accuratelyreflected the requirements of Red Kite. The procurement leadensured that the tender documents were designed in a way thataligned with the specification in a clear and transparent fashion.PfH engaged with Red Kite throughout the process to ensure theproject was delivered on time and delivered reporting andanalysis at key stages for stakeholder review.

What did the project achieve?

The procurement group of tenants and leaseholders weredelighted with their involvement throughout the process and that their selection of a preferred contractor was in line with the recommendation from PfH. The project was a real successand we are particularly pleased with the project management, the expertise that PfH were able to provide in devising thespecification and their willingness to be flexible to accommodate specific requirements.

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PfH delivered project management training and enlisted the support of Office Angels and Digital Outreach to deliver training on ‘cv writing and interview skills’ and ‘working in thevoluntary sector’. PfH also gained the support of many of its suppliers to provide products for the young people who werehelping their charities with refurbishment and gardening projects.

PfH procurement apprenticeship supporting growth

Through its Aspire to work scheme, PfH has seen the first apprenticesjoin PfH, giving them the opportunity to gain valuable experience in the world of social housing procurement.

In September 2013 PfH appointed Mike Reynolds who had just finished studying at the University Academy of Warrington.During an initial work experience period, Mike impressed the PfH leadership team and he was subsequently offered a place on an apprenticeship scheme.

Three months into the scheme, Mike is delighted to have learnt some important skills. “I’m really pleased to be learning so much and in the coming months I’m looking forward to evaluating tendersand building member and supplier relationships. I’m hoping to workmy way up through the procurement function and eventually become a category manager.”

PfH supporting young people in the communityThroughout 2013 PfH continued its support of its adopted charity Warrington YouthClub through its Aspire scheme, providing some great outcomes for local charities and community groups. PfH staff worked with the Youth Club to deliver the NationalCitizens Service (NCS) Award scheme for 150 young people aged 15-17 throughoutthe summer. The scheme is designed to give young people life skills, training andexperiences that will assist them in becoming engaged and valued members of the community through the design and completion of social value projects.

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Michael Reynolds, Apprentice Procurement Assistant

Following detailed research and discussions with Scottish housing associations, local authorities, industry bodies and Scottish Government, PfH extended its support for Scotland in 2013 by introducing an independent and dedicated service. ‘PfH Scotland’ will help Scottish social landlords meet the challenges set in the Public Procurement Reform Bill in October 2013 and answer the call for a greater strategic focus on procurement as they grapple with the impact of welfare reforms and tightening budgets.

PfH Scotland has a dedicated team based in Glasgow which hasstarted work on the development of collaborative approaches in themost strategic and complex areas of procurement in Scotland, such as planned and responsive repairs. This will critically incorporate the development of skills and capabilities across the country. By engaging small and medium sized businesses, PfH Scotland is working to maximise the impact social landlords can have on their local economies.

PfH Scotland will also support the requirements of public procurement reform in Scotland. Members will be able to access support for developing procurement strategies for large contracts and annual procurement reports. Scottish social landlords can also be assured that frameworks will comply with the sustainable procurement duty highlighted in the Bill.

Independent procurement service launched for Scotland

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2013 4th quarter

Kitchens; Flooring

2014 1st quarter

Support & Social Care Recruitment; Hard FacilitiesManagement; Soft Facilities Management; Total Facilities Management; Grounds MaintenanceVehicles; Janitorial, Workwear & PPE; Legal Services

2014 3rd /4th quarter

Appliances, Repairs & Maintenance

Steve Malone, Managing Director at PfH, said:‘Landlords in Scotland are under enormous financialpressure at present. We can bring an in depthknowledge of the sector and its supply chains gleanedfrom managing the direct and indirect spend of hundredsof landlords for almost a decade.’

PfH Scotland will be launching these independentframeworks:

Contact PfH Scotland for more information, t: 0845 864 5288 e: info@pfhscotland.co.uk

2014

PfH Live 2014 24th – 26th June

With attendance increasing again in 2013 and with delegate and visitor satisfaction higher than ever, PfH has agreed toco-locate the event in 2014. PfH will again be providing 3 days of thought-leading content for senior executives and procurementprofessionals in its masterclass seminars, with the focus clearly on cost reduction in an environment of uncertain revenues and the costs associated with welfare reform.

In 2013 more than 400 delegates joined our speakers for an insight into a wide range of strategic agendas including: driving commercial approaches; sustainable homes; universal credit and direct payment; training and jobs for tenants; legislation, legal challenge and fraud.

To reserve your place, email PfH atinfo@procurementforhousing.co.uk

Thanks to its continued success, PfH will once again co-locate its PfH Liveevent with the CIH Housing Conference and Exhibition in 2014.

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DevelopmentAlliance creates sustainable homesincorporating good design, flexible layoutsand low carbon technologies.

FundingAlliance partners with specialist andinstitutional investors to provide effectiveshort and long-term finance solutions.

ProcurementStandardisation, modern methods ofconstruction and a transparent approach to procurement coupled with unrivalledbuying power, enables Alliance tosignificantly reduce costs.

Alliance is committed to delivering projectsthat provide positive social, economic and environmental benefits, includingemployment and training to help createsustainable communities.

In 2014 PfH and its Alliance partners Fusion21 and Carlton will be launching a ground-breaking new build solutionincorporating an innovative approach to funding and delivering projects from 10 to 1000 homes.

For more information: t: 0845 864 5171 e: info@allianceprocurement.co.uk

Accelerating the delivery of low carbon affordable housing

PfH frameworks and suppliersAmbient and Chilled Food *Sep 13

3663 Limited

Brakes Limited

H.N. Nuttall Limited

Mark Clegg & Company Limited

Bill Payment Services *Feb 11

The Co-operative Bank

Building Cleaning Services *May 11

AM Support Services

Hi-Spec Facilities

Mitie

Ocean Contract Cleaning

QFSL Cleaning

Regent Cleaning

Superclean Services

Commercial and Domestic Appliances *Oct 10

Electrolux Laundry Systems

Equanet (DSG Group)

JLA Ltd

PJH Group

The Co-operative Electrical

Debt Management *Jul 11

BPO Collections Limited

CCS Collect

Network Credit Services

Orbit Services

Decorating Vouchers *Sep 13

B&Q

Energy Procurement and Consultancy *Oct 12

Aqua - Elvet Partnership

BRE

Carbon Smart

Centre for Sustainable Energy

Inenco

Monarch Partnership

UPG

Verco

Furniture and Associated Products *Jul 10

Furniture Resource Centre

Peel Mount

Shackletons

Pineapple

Whitaker Services

Kitchens *Nov 13

CLC Contractors

Desmond Magee & Sons

Forrest

Jackson and Jackson & Son

Keepmoat Regeneration

Magnet

Moores Furniture Group

Novus Property Solutions

Richmond Cabinet Company

Rixonway Kitchens

The Symphony Group

Flooring *Aug 13

Crown Flooring Limited

Designer Contracts Limited

Japanese Knotweed and Other Invasive Weeds *Mar 13

Country Grounds Maintenance

Japanese Knotweed Control

Japanese Knotweed Specialists

Kingcombe Aquacare

PBA Solutions

Phlorum Limited

Jewson/ Graham Limited

Newey & Eyre

Prism UK Medical Limited

PTS

Screwfix

Stannah Stairlifts

Unimer

Wolseley

Supporting manufacturers for Materials andAssociated Managed Services Agreement

Aqualisa

Armitage

BDR Thermea (Baxi)

Be Modern

Bristan

Dimplex

Fernox

Glow-worm

Grundfos

Honeywell

Ideal Heating

Ideal Standard

Kohler

Methven

Mira

Myson

Oso

Pegler

Permadoor

Polypipe

Purmo

Quinn

Rangemaster (Leisure Sinks)

Robinson Willey

Roper Rhodes

Sentinel

Siemens

Speedfit

Stelrad

Surestop

Tavistock

Twyford Bathrooms

Valor

Vokera

Worcester

Materials and Associated Managed Services *Feb12

AKW Medicare

B&Q

Chiltern Invadex Limited

Edmundson Electrical

Eyre & Elliston

Grafton Merchanting GB Limited

Impey Showers Limited

PfH agreements and suppliersOffice Supplies *Apr 13

Office Depot

Paint *Feb 13

Crown Paints

ICI Paints AkzoNobel

Johnstone’s Trade

Recruitment Services *Jan 11

Blue Arrow

Eden Brown

Hays Specialist Recruitment

McGinley Human Resources

Morgan Hunt Public Sector

Office Angels Limited

Randstad UK Holding

Reed Specialist Recruitment Limited

Service Care Solutions Limited

Telecommunications *Feb 13

Britannic Technologies

ConvergeOne

Daisy Communications

Gamma Network Solutions

Social Telecoms

Updata Infrastructure

Vehicle Fleet Management Services *Apr 13

Automotive Leasing

Bott Limited

Days Contract Hire

Lex Autolease

Shell

Venson Automotive Solutions

Workwear, PPE and Janitorial *Mar 10

Alexandra Plc

Arco Limited

Bunzl Cleaning and Hygiene Supplies

Greenham Safety and Workplace Supplies

Nationwide Hygiene Supplies Limited

Office Depot Plc

Insulation and Associated Works *Jul 11

Climate Energy LimitedEagaGrafton Merchanting GB LimitedHerbert T Forrest LimitedHIS Group LimitedKeepmoat LimitedKierKnauf Insulation LimitedMansell Partnership HousingMark Group LimitedMITIE Property Services (UK) LtdRockwoolSPS EnvirowallSt Annes ContractorsSt Gobain WeberStructherm LimitedWetherby Building Systems LimitedYorkshire Energy Services CIC

Vehicle Purchasing *Apr 11

Allied Vehicles

Citroen

DAF Trucks

Euro Commercials

Fiat

Ford

General Motors

Isuzu

Iveco

Kia

Mazda

Nissan

Peugeot

Renault

Renault Trucks

Rygor Commercials

Toyota

Print Management, Photocopiers & Associated Services *Jun 12

Altodigital

Arena Group

CDP

InnerWorkings

M2

Océ

Resource Housing

Mechanical Ventilation and Heat Recovery and HeatRecovery Room Ventilator Systems *Jul 11

BrookventEnviro Vent LimitedFerrob LimitedGraham Group LimitedGreenwood Air Management LimitedHerbert T Forrest LimitedJackson & Jackson & Sons LimitedKeepmoat LimitedRothwell Plumbing Services LimitedVent-Axia Group Limited

Maintenance, Servicing, Repair and Installation of Heating Systems *Apr 12

British Gas t/a PH JonesBSW Building ServicesCarillion Heating Services LimitedGas Advisory Services LimitedHelena PartnershipsHuyton Plumbing & Heating LimitedIcon Training and AssessmentsIntegral UK LimitedKNW LimitedLiberty Gas GroupLovell Partnerships LimitedMorgan LambertMorrison Facitilities ServicesPennington Choices LimitedProline Mechanical LimitedQuality Heating ServicesRobert Heath Heating LimitedRothwell Plumbing Services LimitedSure Maintenance LimitedSwale Heating LimitedT Brown Group LimitedTSG Building Services LimitedWarmer Heating Limited

Solar PV, Solar Thermal and Voltage Optimisers *Apr 11

Apollo Property Services Group LimitedAvonline plcBarrier Energy LimitedBHE Services (Bolton) LimitedBreyer Group plcBritish Gas New Heating LimitedClimate Energy LimitedCommercial Technical Services (formerly Commercial Television Systems) UK LimitedDaikin Solar Thermal SystemsDimplex RenewablesDodd Group (Midlands) LimitedGrafton GroupGraham Group LimitedHelena PropertycareHerbert T Forrest LimitedJoju LimitedKeepmoat LimitednPowerPTS (Plumbing Trade Supplies)RedlandRegeneco Services LimitedSCC InternationalSIG Energy ManagementTop Notch Contractors LimitedVO4HOMEVphase plc (T/A Vphase Smart Energy Ltd)Warmer Heating LimitedWates Living SpaceYorkshire Energy Services CICSupporting Manufacturers for Solar PV, Solar Thermal and Voltage OptimisersGDC Group Ltd (t/a Dimplex Renewables)Glow-Worm (Vaillant Group Uk Limited) Bosch Thermotechnology LimitedVaillant LimitedKingspan RenewablesBaxi Heating UK Limited