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RESUMÉ

NAME Peter Maxwell Neaves

ADDRESS 8 Regan PlaceSeville Grove WA 6112

TELEPHONE/EMAIL Home: 9497 1312Mobile: 0474 138 040Email: pmneaves@iinet.net.au

DATE OF BIRTH 13 April 1964

NATIONALITY British

RESIDENCY STATUS Permanent: De Facto Visa granted on 15 October 2012. Visa Grant Number:8079585349282.

EDUCATION Caterham Boarding School 1975 – 1980 9 GCE ‘O’ Levels

St Georges School, Hong Kong 1980 – 1982 3 ‘A’ Levels

DRIVING LICENCE I hold a full WA Driving Licence – Class C

CERTIFIED QUALIFICATIONS:

2015: Accredited Introduction Training for Safety and Health Representatives2015: Senior First Aid2015: First Attack Fire Extinguisher Training2010: Level 2 EDI Customer Service2010: Level 2 NVQ Multi Skilled Hospitality Services2006: Numerous certificates as Personal Trainer, including:

Gym Instruction Circuit Training Torso Training and Core Stability Nutrition and Weight Management Applied Nutrition Personal Training and Advanced Instruction

1999: Diploma in Scientific Support Skills to aid Criminal Investigation1988: Registered General Nursing Certificate

EMPLOYMENT

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February, 2014 to Mediation Officer Present Victim-offender Mediation Unit (VMU)

I commenced in this role on 10 Feb 2014 on a Fixed Contract and am currently covering the Geraldton position, engaged in the Protective Conditions Process as well as Reparative Mediation, for both adult and juvenile offenders. The position involves an element of “Fly In Fly Out” to Geraldton. I regularly interview victims as well as offenders in prisons and in the community, primarily to investigate the need for any protective conditions to be put in place on relevant orders as protection for the victim/s. I write reports for the attention of the Prisoners Review Board or supervising Community Corrections Officers and figures show that to date I have completed an average of 1.2 reports for every day worked. I have been told, by the Manager of VMU, that I am one of the highest achievers in the Unit, both in terms of quantity and quality of my written reports.I have also taken on further responsibilities and roles within the Unit, such as Senior First Aid Officer (SFA) and Safety and Health Representative (SHR). I appear to be well regarded within the Unit by colleagues, I believe due to my friendly, happy nature and willingness to assist others in their responsibilities – for example assisting in maintaining stocks of snacks and drinks for staff.I have received thank you letters, via the Manager of VMU, from a number of victims, in which it is stated that I helped them to overcome the stresses and upset caused by being a victim of crime, due to my understanding, non-judgemental attitude. I have also received one letter of thanks from an offender, who also commented on my attitude and non-prejudiced manner – this offender being an Aboriginal female.Recently my work was recognised resulting in a letter of appreciation from the Assistant Commissioner Astrid Kalders.I have assisted in various workshops and presentations, such as presenting information regarding VMU at Curtin University and at the Corrective Services Academy. I have also written a number of scripts for potential inclusion to the Victim Support Services website to promote VMU’s services to victims of crime.

January, 2013 to Store Manager February, 2014 Battery World Welshpool, Perth, WA.

In this role I managed a small team at the Battery World store in Welshpool where we sold batteries for everything from hearing aids to mine based trucks. The role involved customer service, salesmanship and also the practical aspects of replacing batteries in trucks and cars, as well as watches and key fobs. Dealing with electricity, acids, heavy objects and trip hazards necessitated a high degree of health and safety awareness and risk management.

November, 2012 to Store Manager December, 2012 GoFit Platinum, Perth, WA.

In this role I managed a small team at the GoFit store in Westfield Carousel, Cannington selling home fitness equipment, such as treadmills and cross-trainers. This was my first retail/selling position. I have been complimented on the way I dealt with customers in a friendly and approachable manner and managed to fulfil my KPI’s of selling at least one piece of equipment per shift. The role involved

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encouraging passing foot traffic to stop at the ‘kiosk’ style store and engage the customer in conversation to ascertain their fitness needs and match a piece of equipment to those needs, finally closing the sale.

May, 2012 to Unable to work as in Australia on a Visitor’s Visa November, 2012

August, 2011 to Customer Services April, 2012 Bensons for Beds, Accrington, UK

In this role I handled issues and complaints from customers of Bensons for Beds, ensuring that each and every issue was dealt with in a timely and efficient manner. This role involved interacting with customers in a calm and respectful manner and I used my well-developed interpersonal skills to resolve difficult enquiries with customers who were often verbally aggressive. As this was a time of change when three companies came together under one name, those companies being Bensons for Beds, Sleepmasters and Bedshed, I was one of only two employees within Customer Services who was trained to be proficient in all three computer systems. As a result of this, within a month of starting in this role I supervised new staff and this included training staff in the computer systems, as well as providing advice and support whilst dealing with customers. During this period, I was promoted to a team that dealt with high-level complaints. This involved further interaction and handling customers’ issues until such time as they were resolved to customers’ satisfaction. Shortly before I left the company to move to Australia, I was presented with the ‘Listen Award’ for exceptional service.

March, 2011 to ActorJuly, 2011 Ribcaged Productions, Clitheroe, UK

From August 2008 until present I have been a part time actor, fitting in various Television and Film roles around my work schedule. During the period March to July 2011, I was employed by Ribcaged Productions and appeared in two theatre productions of Oliver Twist and Romeo & Juliet.

November, 2010 to Duty Manager March, 2011 Samlesbury Hall, Samlesbury, UK

In this position, I was responsible for the smooth running of wedding functions at Samlesbury Hall in Blackburn, Lancashire. I supervised the kitchen, waiting and bar staff. My supervision and time management skills ensured that the kitchen, waiting and bar staff produced the wedding buffet to a consistently high standard. As each wedding was different, this involved excellent customer liaison skills, flexibility and the ability to accurately convey customers’ requirements to staff. In addition, I was responsible for bar stocktake, line cleaning and assisted in preparation of meals, kitchen duties, hall cleaning and grounds maintenance.

December, 2008 to Duty ManagerNovember, 2010 Holiday Inn Express, Burnley, UK

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As Duty Manager I was responsible for everything that affected the guests’ stay at the Hotel. I supervised a small team which included the reception, bar, kitchen and housekeeping staff. I was given the position of Guest Experience Champion, which involved training of all the staff in the Holiday Inn Customer Service ethos of “Stay Real”. I regularly designed and facilitated training sessions and am proud of the fact that on a number of occasions I have been mentioned by name on TripAdvisor.com by a number of guests who stated that their stay at the hotel was made more enjoyable by my direct input.

October, 1990 to Crime Scene Investigator August, 2008 Lancashire Constabulary, UK

In October 1990 I commenced a thirteen week course to train as a Crime Scene Investigator (CSI) or as we were then known, Scenes of Crime Officers (SOCO). I passed the course, both theoretical and practical sections, with high marks, and commenced working in Burnley, Lancashire. During that time I became one of the most efficient officers, regularly solving what was known as ‘Volume Crime’, such as burglaries, assaults and car crime. I also attended a number of major crime scenes such as murders, supervised by my sergeant. I considered myself a diligent and efficient officer, known to achieve results and was soon transferred to Blackburn, a busier division, at the request of the sergeant there. During this time there were many changes – such as the introduction of computer systems, the provision of improved and more complicated, radios and the improvement of the capability of using DNA to help to solve volume crimes. I received training in all the new areas and then trained other members of the team. It was during this time that I improved my interpersonal skills, as I dealt with the victims of a crime, offenders, court officers and senior investigating officers on a daily basis.In May 2001 I was promoted to Senior Crime Scene Investigator. This meant I was Supervisor for the department, based in Blackburn, Lancashire. As the supervisor of a team of 12 CSI’s, I was responsible for the duty rota, daily work levels, stock levels of equipment and the safety and wellbeing of the team. The role also meant I was one of six Crime Scene Managers who would, on a rota basis, be ‘on call’ for any major crime across the county of Lancashire. This would involve the supervision and examination of numerous scenes involved in the one crime, ensuring no cross contamination of evidence, and I regularly attended meetings with the Senior Investigating Officer to discuss the evidential value of evidence recovered at the scene, ensuring priority was given to the most significant evidence being forwarded to the Forensic Scientists at the laboratory. I also attended briefings in order to keep the investigating team of detectives, search teams and police officers up to date with findings and analysis from the scene. During this time I completed a Diploma from Durham University in ‘Scientific Support Skills to aid Criminal Investigation’. In addition, I completed additional certified training in the following fields:

Major Crime Scene Management Arson Scene Management Bomb Scene Management Mass Disaster Scene Management Crime Scene Coordination Forensic Archaeology and Anthropology

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Presumptive Drug Testing.

January, 1985 to Registered General Nurse September, 1990 Burnley, Pendle & Rossendale Health Authority

In January 1985 I commenced training as a Student Nurse at Burnley General Hospital, a three year course. I took my final exams in January 1988 and in April received my certificate, having passed with high marks. I initially started work on a General Medical ward at the hospital, caring for patients who had suffered heart attacks, strokes etc. I was then promoted to Senior Staff Nurse and worked on another ward, primarily on nights, where I was responsible for the training and supervision of Student Nurses as I was the only fully trained member of staff on duty overnight on the ward. I undertook further training in Management, Risk Assessment and Advanced CPR. This often meant assisting on other wards in resuscitation procedures. It was during this time that I learnt interpersonal skills while dealing with people in stressful and distressing situations.

June to December, 1984 Fire Engineer Chase Fire, Burnley, UK

In this role I was trained to service fire extinguishers, and travelled around the United Kingdom to numerous large retail outlets (such as MFI – a ‘flat pack’ furniture store) to service their extinguishers.

June 1983 to Care Assistant May 1984 Morris Grange, Scotch Corner, UK

In this role I assisted with the care of guests who attended Morris Grange, which was a Red Cross holiday home for the elderly and infirm, giving both them and their normal carers a break during the week in which they stayed with us. My duties began at 5am when I would fire up the old wood burning stove so it would be up to temperature in time to cook breakfast, and then spent the day caring for the guests until the end of my shift at midnight.

December 1982 to Voluntary WorkerMay 1983 C.A.T.S. Catterick Garrison, UK

Whilst looking for paid employment upon my return to the United Kingdom, I joined C.A.T.S., a voluntary group, and carried out various duties such as decorating and gardening for the elderly, helping to care for National Trust properties and work required at local museums – primarily building/repair work.

July to December 1982 English Tutor Hong Kong

On completion of secondary education I worked as a private tutor, assisting Chinese children with English in their homes.

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Referees:

Current:

Ms Jazmyn TobinManagerVictim-offender Mediation UnitInternational House26 St Georges TerracePerth WA 6000

Ms Tracey MarshallSMOVictim-offender Mediation UnitInternational House26 St Georges TerracePerth WA 6000

Previous:

Mr Paul EdwardsFranchisee OwnerBattery World Welshpool3/1115-1119 Albany HighwaySt JamesWA 61020406 183 083welshpool@batteryworld.com.au