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Perth Airport leads the industry into disruption Newton De Souza General Manager - Customer Delivery & Transformation Carl Rogers Head of Solution Design for Passenger Processing Services

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Page 1: Perth Airport leads the industry into disruption · 2016-04-20 · Perth Airport leads the industry into disruption Newton De Souza General Manager - Customer Delivery & Transformation

Perth Airport leads the industry into disruption

Newton De SouzaGeneral Manager - Customer

Delivery & Transformation

Carl RogersHead of Solution Design for

Passenger Processing Services

Page 2: Perth Airport leads the industry into disruption · 2016-04-20 · Perth Airport leads the industry into disruption Newton De Souza General Manager - Customer Delivery & Transformation

The Perth journey

The Vision… …Choosing a

partner…

…Taking a step

forward…

…An opportunity to

disrupt…

…Implementation…

…the future and beyond

1 2 3 4 5 6 7…Challenges… …Where are we

now?…

Page 3: Perth Airport leads the industry into disruption · 2016-04-20 · Perth Airport leads the industry into disruption Newton De Souza General Manager - Customer Delivery & Transformation

Perth Airport vision

1

Page 4: Perth Airport leads the industry into disruption · 2016-04-20 · Perth Airport leads the industry into disruption Newton De Souza General Manager - Customer Delivery & Transformation

We wanted a step-change

Prepare & reposition for the next wave of technology at airports

Find new ways of handling customer processes & more traffic without expensive

construction & building outlays

Break free from heavy / clunky infrastructure needed to power Common Use

Perth Airport vision1

1

2

3

Page 5: Perth Airport leads the industry into disruption · 2016-04-20 · Perth Airport leads the industry into disruption Newton De Souza General Manager - Customer Delivery & Transformation

Choosing a partner

2

Page 6: Perth Airport leads the industry into disruption · 2016-04-20 · Perth Airport leads the industry into disruption Newton De Souza General Manager - Customer Delivery & Transformation

Why we chose Amadeus

• Embracing the mobile world

• Provider of cloud-based

solutions

• Free from legacy technology

and antiquated business

models

Perth Airport vision & selection2

Innovative thinking Reputation & Experience

1 2 3

• An experienced provider of

global travel solutions – a

long term partner to

collaborate and leverage

• Enabling local simplification

• A means to reduce

operational costs

• Future agility and flexibility

Agility & Simplicity

Page 7: Perth Airport leads the industry into disruption · 2016-04-20 · Perth Airport leads the industry into disruption Newton De Souza General Manager - Customer Delivery & Transformation

Taking a step-forward

3

Page 8: Perth Airport leads the industry into disruption · 2016-04-20 · Perth Airport leads the industry into disruption Newton De Souza General Manager - Customer Delivery & Transformation

Traditional approach:

Local bespoke technology solution

Taking a step forward3

…at every airport

Local server

infrastructure

Local fixed

infrastructure

Remote Airline DCS

Page 9: Perth Airport leads the industry into disruption · 2016-04-20 · Perth Airport leads the industry into disruption Newton De Souza General Manager - Customer Delivery & Transformation

Traditional approach:

Local bespoke technology solution

… at every Airport

Local server

infrastructure

Local fixed

infrastructure

Remote Airline DCS

Resilient, fixed local solution

Known, proven technology

Established vendors

Local only services… no off-airport capability

Redundant over-capacity… paid for upfront

High costs and lack of innovation

Taking a step forward3

Page 10: Perth Airport leads the industry into disruption · 2016-04-20 · Perth Airport leads the industry into disruption Newton De Souza General Manager - Customer Delivery & Transformation

Traditional approach:

Airline Network Complexity and Innovation Constraints

Network

complexity

Time to market

Operational

Costs

Flexibility

Taking a step forward3

Page 11: Perth Airport leads the industry into disruption · 2016-04-20 · Perth Airport leads the industry into disruption Newton De Souza General Manager - Customer Delivery & Transformation

An opportunity to disrupt

4

Page 12: Perth Airport leads the industry into disruption · 2016-04-20 · Perth Airport leads the industry into disruption Newton De Souza General Manager - Customer Delivery & Transformation

Introducing Airport Common Use Service (ACUS):

Common use infrastructure hosted in cloud

An opportunity to disrupt4

Local simplification

Advantages of scale

Ubiquitous access

Reduced complexity

Rapid deployment

Single platform

hosted in

multiple

locations

Airlines

Page 13: Perth Airport leads the industry into disruption · 2016-04-20 · Perth Airport leads the industry into disruption Newton De Souza General Manager - Customer Delivery & Transformation

Implementation

5

Page 14: Perth Airport leads the industry into disruption · 2016-04-20 · Perth Airport leads the industry into disruption Newton De Souza General Manager - Customer Delivery & Transformation

Taking it one step at a time

Implementation5

Slow & staggered implementation thanks to ACUS

being a cloud-based solution

Gradually dissemble CUTE infrastructure

Run both old CUTE & new system in parallel

De-risks change & avoids BIG BANG cut-

over working practices

1 2 3

Page 15: Perth Airport leads the industry into disruption · 2016-04-20 · Perth Airport leads the industry into disruption Newton De Souza General Manager - Customer Delivery & Transformation

Challenges

6

Page 16: Perth Airport leads the industry into disruption · 2016-04-20 · Perth Airport leads the industry into disruption Newton De Souza General Manager - Customer Delivery & Transformation

Overcoming airlines concerns

Challenges6

Unfamiliar with technology

Latency issues with remote DCS & shared

services

Losing ‘control’ over the airline network

Responsive support

It’s new, unproven and therefore risky!

Promoting the benefits: One connection to Amadeus and

operate anywhere in the world!

Network optimisation and regional data centres

One connection = reduced operational costs

1

2

3

4

5

Amadeus global support via 24/7 call centres

with local IT resources

Change brings innovation: here we are today… it works!

Page 17: Perth Airport leads the industry into disruption · 2016-04-20 · Perth Airport leads the industry into disruption Newton De Souza General Manager - Customer Delivery & Transformation

Where are we now?

7

Page 18: Perth Airport leads the industry into disruption · 2016-04-20 · Perth Airport leads the industry into disruption Newton De Souza General Manager - Customer Delivery & Transformation

Our initial focus was to transition, install and stabilise

Platform is fully deployed

Working successfully

New hardware

Today (March 2016)

Where are we now?7

Page 19: Perth Airport leads the industry into disruption · 2016-04-20 · Perth Airport leads the industry into disruption Newton De Souza General Manager - Customer Delivery & Transformation

Significant Cost Savings for Perth Airport

• We burn less electricity as we have little / no infrastructure

• Every piece of hardware was replaced, so it’s all ‘new kit’ and works

• Opportunity to reinvest in next generation of mobile technology

Real-life example

Where are we now?7

Page 20: Perth Airport leads the industry into disruption · 2016-04-20 · Perth Airport leads the industry into disruption Newton De Souza General Manager - Customer Delivery & Transformation

_ 26% savings in costs at Perth Airport

_ No direct airline-airport connectivity required

_ Rapid airline implementation at any ACUS airport (2

new airlines with seamless cutover)

_ Ground Handler (non-common use) areas connect at

a lower cost

_ Entire international terminal on cloud-based platform with

zero outages

_ Flexible passenger processing capability

_ Mobility and operational agility

_ Scalability and ubiquitous access across different devices

_ Reduced airport infrastructure costs and complexity

_ Service resilience

Working with ACUS means benefits for

Airlines at Perth airportPerth Airport

Where are we now?7

Page 21: Perth Airport leads the industry into disruption · 2016-04-20 · Perth Airport leads the industry into disruption Newton De Souza General Manager - Customer Delivery & Transformation

The future and beyond

!

Page 22: Perth Airport leads the industry into disruption · 2016-04-20 · Perth Airport leads the industry into disruption Newton De Souza General Manager - Customer Delivery & Transformation

Perth Airport:

Our future plans with ACUS

The future and beyond!

GO MOBILE! BUSINESS CONTINUITY & FLEXIBILITY

AUTOMATED SELF-PROCESSING

1 2 3

We can take check-in

anywhere!

Convention centre, car parks,

outside terminals, outside

aircraft – we’re now free

We can unpack additional

check-in desks in minutes!

Bag-drops, gate & mobile

boarding solutions – free

of cables!

On demand passenger

processing capacity for high-

season events & loss of

terminal operations

Leverage the infrastructure to

extend services to airlines

Page 23: Perth Airport leads the industry into disruption · 2016-04-20 · Perth Airport leads the industry into disruption Newton De Souza General Manager - Customer Delivery & Transformation

Perth Airport:

Practical example of the future – anything is possible

The future and beyond6

Page 24: Perth Airport leads the industry into disruption · 2016-04-20 · Perth Airport leads the industry into disruption Newton De Souza General Manager - Customer Delivery & Transformation

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or send an email to [email protected].