PERSONAL EFFECTIVENESSFRESH CORPORATE PROFESSIONALS

OBJECTIVE OF THE WORKSHOP

• Communication skills for effectiveness.

• Art of introduction and greeting.

• Body language to enhance effectiveness.

• Prioritize tasks according to their importance.

• Building rapport & trust in work relationship.

• Being proactive and assertive behaviour.

• Stress Management.

INTRODUCE YOURSELF

WHAT IS PERSONAL EFFECTIVENESS?

Personal Effectiveness

Body Language

Goal Setting

Time Management

Active Listening

Assertive Behaviour

Being Proactive

Relationship & Trust at

work

Stress Management

Communication Skills

PERSONAL EFFECTIVENESS

COMMUNICATION SKILLS

• Be friendly.• Think before you speak.• Be clear.• Don’t talk too much.• Be your authentic self.• Practice humility.• Speak with confidence.• Be concise.• Mirroring.

You never get a second chance to make the first

impression!

First impression is the last impression!

If you cant make it good, at least make it look good!!

The Art of introducing and greeting

• It takes just a quick glance, maybe TEN seconds, for someone to evaluate you when you meet for the first time.

• In this short time, the other person forms an opinion about you based on your appearance, your body language, your demeanor, your mannerisms, and how you are dressed.

TIPS FOR CREATING AN IMPACT!

• Be on time

• A warm smile

• Present yourself appropriately

• Be yourself, Be at ease

• An introduction that includes

your first and last name

• A welcoming comment

• Direct eye contact 

• Firm Handshake

• Be open and confident

An effective Self Introduction

Role Play-Interviews and client meetings

AN EFFECTIVE SELF INTRODUCTION

• Short and sweet is the key!• Stay aware of the setting• Embrace understatement• Focus on the other person• Have a call-to-action. • Finish strong. • Use the persons name• Be well prepared (Do your home work well)• Compliment and thank the listener

BODY LANGUAGE!!!Body language is a kind of nonverbal communication, where thoughts, intentions, or feelings are

expressed by physical behaviours, such as facial expressions, body posture, gestures, eye movement, touch and the use of space.

#1 #2 #3 #4

Let us interpret fewThoughts,

Intentions, or Feelings???

ELEMENTS OF PERSONAL COMMUNICATION

Body Language

55%

Words7%

Pitch, Tone, Rate,

Voume38%

Personal Communication

Body Language WordsPitch, Tone, Rate, Voume

• Facial expressions• Body posture• Gestures• Eye movement• Touch• Use of space

BODY LANGUAGE

Do’s & Don'ts – Body Language

ACTIVE LISTENINGListening Hearing

ACTIVITY

BECOME AN ACTIVE LISTENER!

• Pay Attention

• Acknowledge the speaker

• Provide feedback

• Defer Judgement

• Respond appropriately

GOAL SETTING

ESTABLISH AND PRIORITIZE GOALS

• Set clear goals

• Set your time limit

• Set day goals

• Write your goal on paper

TIME MANAGEMENT“Time management” refers to the way that you organize and plan how long you spend on specific activities.

Benefits of Time Management:

• Greater productivity and efficiency.

• A better professional reputation.

• Less stress.

• Increased opportunities for advancement.

• Greater opportunities to achieve important life and career goals.

TIME MANAGEMENT

• List the task and organize your time

• Set priorities

• Keep a clear focus

• Avoid wastage of time

• Use a diary – mobile application

• Working together

• Take a break

THE EISENHOWER BOX

TOWER OF CARDS

Learning: Time management, Team Work and Quality Results.

Let’s play a game!!!

Divide yourself in 4 teams each of 4-5 members. The box contains cards – Spades, Clubs, Diamonds and hearts, they all are mixed. Each group will be given 1 min to create a tower of cards (use same French suit) as show in the picture. Team with maximum levels of stack will win.

Take care of the tower - should not lapse.

Remember – Quality cannot be compromised!

BEING PROACTIVE

I do not blame others for my wrong actions.

I am a responsible person.

I choose my actions, attitudes, and moods.

I do the right thing without being asked, even when no one is

looking.

PROACTIVE VS REACTIVE

Proactive –Creating or controlling a situation rather than just responding to it.

Reactive -Acting in response to a situation rather than creating or controlling it.

If you are waiting for someone to help you, you may end up waiting a long

time;

take charge and be Proactive, take charge of each day...

TAKE CHARGE OF YOUR LIFE

BEING ASSERTIVE

Expressing what you think and feel in a positive way by creating mutual

respect• Confident in a relaxed way• Able to openly state views and opinion without upsetting others• Do not ignore problems- look for win-win situation• Proactive- look for situation instead of blaming others• Able to admit mistakes without excessive apologizing

COMPARE

Avoid exaggerations • "You never are on time!" (Aggressive) • "You were 15 minutes late today. That's the third time this week." (Assertive) Use "I" not "You • "You always interrupt my stories!" (Aggressive) • "I would like to tell my story without being interrupted."(Assertive) Express thoughts, feelings, and opinions reflecting ownership • "He makes me angry." (Denies ownership of feelings)• "I get angry when he breaks his promises." (Assertive and owns feelings)

Building rapport and effective interpersonal

relationships

DEFINING A GOOD RELATIONSHIP

WELCOMING DIVERSITY

TRUST

MUTUAL RESPECT

OPENCOMMUNICATION

MINDFULNESS

Building Strong Relationships..

• Use a sincere complement• Indicate a personal connection• Show unconditional regard and

acceptance• Try to be non-judgmental• Listen actively• Be honest

• Be reciprocative

• Respect

• Be congruent

• Try to connect with small

talk

• Offer empathy

Video – The 5 waves of trust

STRESS MANAGEMENT

• Manage time.• Get enough sleep.• Ease up on stress buster.• Practice yoga, running, sport etc.• Involve in a hobby.• Spend time with your loved ones.• Eat healthy.• IF YOU CAN MANAGE YOURSELF EFFECTIVELY THEN THERE WONT

BE ANY NEED TO MANAGE STRESS.