PERS Technology Evolution

Yesterday, Today & Tomorrow

Background

AG Information Technology

Innovation

• XML Receiver• Toll Free Reroute• Dual Active Phone Switches• PERS Portal

PERS Portal• Real Time Account Management• Simplified Data Entry• Automatic Address Validation• Automated Dispatch Agency Lookup• History and Voice Recordings• Used by 75 PERS Dealers

CRM and Recurring Billing• Natural Progression of PERS Portal– Real-Time Account Management

• Lead Management, Notes, Reminders• Recurring Billing• Real-Time RMR Data

PERS Past• Demise of the Land Line (POTS)• Voice Over IP Communication Challenges• Cellular Carrier Network for Signals• mPERS– Primarily GPS-enabled devices

PERS Today• mPERS Maturation• Hybrid PERS/mPERS devices• GPS Locations Enhanced• Innovative new tele-health products

PERS Tomorrow• Continued Market Growth– Increase in Target Demographic Population– Expansion into other Demographics

• Increased Rate of Change

PERS TomorrowBusiness Model Implications

• Business Model Impact of Technology• Land-Line Rejection– Ease of setup– Uniformity of service

PERS TomorrowDevice Technologies

• mPERS Smartphone Apps– Within and beyond traditional PERS demographics

• Expansion of PERS into Telehealth– Low-cost, simple add-on devices

• Healthcare-driven Telehealth (Obamacare)• Traditional Receiver Obsolescence• Exciting New Affordable Devices

PERS TomorrowManagement/Transparency

• Customer/Caregiver Managed Accounts• Transparency of Account History– Cloud-based tools accessed via apps/web portals

PERS Technology • Rapidly Increasing Rate of Change• Adoption of Industry Standard Technologies– Ease of Use– Price– Battery Technology– Size– Communication Path