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PEOPLESOFT ENTERPRISE CUSTOMER RELATIONSHIP MANAGEMENTWAREHOUSE

• Performance monitoring using pre-packaged, business-relevant measures, and complex derived metrics

• Leading business intelligence tools to run operational reports and conduct ad-hoc queries

• Analysis of historical and current data, drill down from summary analytics to detailed reports, and trending via time-series analysis

• Closed-loop communication of critical information to your operational system

• Integration with PeopleSoft Enterprise CRM

• Integration with Oracle BI technology as well as 3rd-party BI vendors

• Delivered ETL Maps on IBM WebSphere DataStage 8.1

Above all else, the success of your organization depends on managing the customer relationship. Do you have a clear insight into customer service requests and are you meeting service level agreements? Can your sales organization analyze the trending of leads and opportunities in the sales pipeline? Can you quickly access customer’s order history and respond to order fulfillments? Can you compare the costs and effectiveness of marketing campaigns across your organization?

Oracle's PeopleSoft Customer Relationship Management (CRM) Warehouse brings together all your customer data into a single repository, enabling you to manage service requests, sales opportunities, sales orders and marketing campaigns. With this comprehensive view of your customer related activities, your organization can make appropriate business decisions to improve sales and ensure customer satisfaction.

A Powerful Foundation for Customer-Driven Activities PeopleSoft CRM Warehouse provides a powerful foundation for analyzing the customer relationship and maximizing the return on customer-facing initiatives. PeopleSoft Customer Relationship Management Warehouse offers the following content-specific data marts that can be deployed together for a complete, integrated analytic platform or deployed modularly to meet your specific business and budgetary requirements.

PeopleSoft Services Mart PeopleSoft Services Mart provides information on service related information for your customers. Use the services mart to evaluate the effectiveness of call center activities including calls, cases, chats, e-mails, resolutions. Analyze service level agreements to ensure that support cases are addressed timely to ensure customer satisfaction of service activities.

KEY FEATURES

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PeopleSoft Sales Mart PeopleSoft Sales Mart helps sales organizations manage their sales leads and opportunities and tracks key metrics throughout the sales lifecycle. Analyze key performance indicators surrounding pipeline status, discount analysis, sales cycle time, and fallout analysis. Evaluate sales team performance by analyzing sales to sales quotas and trending by period, quarter and year over year comparisons.

PeopleSoft Order Management Mart PeopleSoft Order Management Mart provides detailed information for sales orders, order fulfillment and shipping. Use the Order Management mart to analyze order capture activities such as order status, order fulfillment, cycle times and sales order costs.

PeopleSoft Marketing Mart PeopleSoft Marketing Mart provides information of both traditional and online marketing activities to monitor marketing effectiveness. Use the Marketing Mart to analyze and report on generated leads, lead qualification mechanisms, and campaign return on investment as well as respondent profiles and online click-throughs.

PeopleSoft Customer Mart PeopleSoft Customer Mart provides a comprehensive view of customer related information and also providing insight into the complete customer lifecycle. Use the Customer Mart to monitor new customer acquisitions, compare customer segments and evaluate customer segment composites at each customer level.

Flexible Information Access PeopleSoft CRM Warehouse delivers packaged metadata for Oracle BI Enterprise Edition (OBIEE). The OBIEE reporting solution greatly enhances the PeopleSoft Customer Relationship Management Warehouse as an end-to-end analytic solution and reduces total cost of ownership. PeopleSoft Customer Relationship Management Warehouse also supports third-party BI tools, including those from Cognos, MicroStrategy, and Business Objects.

With these flexible information access tools and PeopleSoft Customer Relationship Management Warehouse, knowledge workers, business analysts, and managers can perform sophisticated business analysis with ad-hoc querying and reporting, personalized scorecards and dashboards, multidimensional analysis and exploration, and formatted production- style reports.

Single Analytics Framework PeopleSoft CRM Warehouse is built on Oracle’s PeopleSoft EPM Foundation, a single analytics framework that provides IT organizations with one platform and toolset from which to manage and support the warehouse. PeopleSoft EPM Foundation includes leading extract, transform, and load (ETL) tools, powerful metadata management tools, multi-currency and multi-language support, and built-in security features that enable unparalleled flexibility, openness, and modularity.

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About PeopleSoft Enterprise Performance Management PeopleSoft CRM Warehouse is part of Oracle’s PeopleSoft Enterprise Performance Management (EPM) suite, an integrated suite of analytic applications that enables organizations to drive world-class performance by aligning the right information and resources to strategic objectives. PeopleSoft EPM helps managers formulate strategies for profitable growth, align strategies with operational plans, actively monitor day-to-day operations, and collaborate across the enterprise.

Contact Us For more information about PeopleSoft CRM Warehouse, please visit oracle.com or call +1.800.ORACLE1 to speak to an Oracle representative.

Copyright © 2010, Oracle and/or its affiliates. All rights reserved. This document is provided for information purposes only and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners. 0109

PEOPLESOFT

ENTERPRISE CRM

WAREHOUSE HELPS YOU

TO:

• Analyze Customer Service Activities

• Monitor sales orders and sales performance

• Evaluate marketing effectiveness

RELATED PRODUCTS

• PeopleSoft Campus Solutions Warehouse

• PeopleSoft HCM Warehouse

• PeopleSoft Financial Management Warehouse

• PeopleSoft Supply Chain Warehouse

KEY BENEFITS