people pulse

People Pulse An Induction Manual

It gives us immense pleasure to welcome you to be a part of the Vatika Hospitality Team. Your contribution is important to us in order to ensure our sustained success and growth. While a heartfelt warmth and passion to serve our internal and external clients is important at Vatika, we also believe in creative experimentation, responsive implementation of ideas. We aim at keeping the motivation and charm to work alive. As you learn your new role, you would discover our unique culture. Meanwhile, the manual ‘People Pulse’ will share with you our success story and familiarize you with the organization environment; to put you at comfort. You are an important addition to our team, and we look forward to a long, productive, and mutually fulfilling time together. Have Fun! All the very best The Management Team

INDEX

Topic Content Page No.

The Vatika Group - Know the brand

Vatika Ventures 4 – 5

A tour to Vatika 6 – 14

Key People at Vatika 15

Vatika Hospitality 16 – 17

Vision, Mission & Core Values 18

Success Mantra @ Vatika 19

The organization - Know the environment

Organization Structure 21

Departments & Core functions 22

The culture 23

The Vatika Dictionary 24

Reference Guide - Know the rules & benefits

HR Guide 26 – 27

We care 28

Quick Reference 29 - 30

Vatika Hospitality 2011 Ver1.1 3

Know the brand


Vatika Ventures

Vatika Group Founded in 1991, the Vatika Group believes in conducting business with integrity and transparency. The vision is to create value for all stakeholders through a process that focuses on delivering excellent products complemented with personalized services. Vatika as a group has stood for developing projects that are commercially viable, architecturally outstanding and structurally sound. Attention to detail, aesthetics and international design concepts and innovations have created spaces that uphold unparalleled quality and reflect timelessness. Real estate Homes – a space of your own Small details transform a house into a home, an apartment complex into a community of people. That is why each detail in a Vatika home translates to a space that fits around your needs instead of the other way around. Commercial – a space to flourish Our commercial spaces offer a convenient and conducive environment meant to suit your unique business requirements. Our commercial environs offer a perfect blend of design, style and efficient planning. Townships – a space for community living We at Vatika understand that it is more than homes that make a community successful. In all our townships, we work to create a neighborhood with well defined retail and community spaces. Schools, hospitals, and clubs are all part of our commitment to develop a neighborhood where communities can thrive. Education The MatriKiran chain of schools is inspired by the ideals and ideas of integrated education of the Mother and Sri Aurobindo. The educational aim is to help children develop their intellectual, emotional, physical, aesthetic and social capabilities through learning by exploration and discovery. Hospitality Hotels – a space to rejuvenate The Westin Sohna- Gurgaon Resort & Spa--The first Westin in India to set new standards in luxury with its range of signature services including the exclusive and first Heavenly Spa in India – a sanctuary of serenity that epitomizes the best. 2008: Pevonia Asia spa award-most luxurious treatment 2009: Pevonia Asia spa award-most innovative treatment We are proud to redefine hospitality with the Westin Gurgaon -- A prelude of unmatched service and luxurious surroundings in the prime location on the Mehrauli- Gurgaon road. It invites the discerning few who value life’s precious gifts of time and space to call their own.


Business Centers – a space to grow Our fully serviced business centres equipped with the state-of-the-art-technology provides an exclusive ambience and professional support that will help your business dreams take shape. Restaurants – a space to connect Our fine dining restaurants focus on providing a warm yet stylish ambience coupled with serving authentic cuisine backed by excellent service. • Won burrp! Awards – Most Romantic Restaurant 2009 for ‘Coriander Leaf’ • Won burrp! Awards – Most Romantic Mexican Place 2010 for ‘The Fox’ • Won HT City Crystal Awards - Best Indo-Pak Restaurant 2010 for ‘Coriander Leaf’ • Won Times Food Award - Best Italian Restaurant 2010 for ‘56 Ristorante Italiano’ • Won Times Food Award - Best Italian Restaurant 2011 for ‘56 Ristorante Italiano’ Facilities – a space to trust The expertise of our 9001 certified Space Management division plays a pivotal role in the meticulous planning and delivery of every project. Our integrated space management solutions take into account customers' evolving day-to-day requirements and provide specialized care and maintenance of complexes which result in an environment that you can trust to remain pristine and timeless.


A tour to Vatika

COMMERCIAL PORTFOLIO

First India Place

Location:Gurgaon

Area: 1,71,000 sq. ft.

Vatika Triangle

Location:Gurgaon

Area: 1, 30,000 sq. ft.

Vatika Atrium

Location:Gurgaon

Area: 2,20,000 sq. ft.


Vatika Towers

Location: Gurgaon

Area: 3, 84,000 sq. ft.

Vatika City Point Location: Gurgaon Area: 1,70,000 sq. ft.

Vatika Business Park

Location: Gurgaon

Area: 8, 70,000 sq. ft.


Vatika Mindscapes

Location : Faridabad

Area: 9,00,000 sqft

Vatika Professional Point

Location : Gurgaon

Area : 1,50,000 sqft

RESIDENTIAL & TOWNSHIPS

Vatika City

Location : Gurgaon

Area : 37 acres


Vatika Infotech City

Location : Jaipur

Area : 808 acres

Vatika City Central

Location : Ambala

Area : 170 acres

Vatika India Next

Location : Gurgaon

Area : 750 acres


HOTELS / RESORTS

The Westin – Sohna Resort & Spa

Location : Sohna Road

Area : 36 acres

The Westin – Gurgaon

Location : Gurgaon

Area : 4.2 acres


RESTAURANTS

Coriander Leaf (Indian Pakistani Cuisine)

Location: Gurgaon

Area: 1,364 sq. ft.

The Fox (Multi cuisine)

Location: Gurgaon

Area: 5,169 sq. ft.


56 Ristorante Italiano (Italian cuisine)

Location: Gurgaon

Area: 5,895 sq. ft.

Jing (Chinese cuisine)

Location: Gurgaon

Area: 4,275 sq. ft.


BUSINESS CENTRES

Location : Gurgaon (First India Place)

Area: 16,799 sq. ft.

Location: Gurgaon (Vatika Atrium)


Location: Hyderabad (NSL Icon)



Location : Pune (Tech Park One)


Location: Bengaluru

(Divyasree Chambers)


Location: Mumbai

(Supreme Business Park)

Area: 34,374 sq. ft


Key people @ Vatika Group

Mr. Anil Bhalla

Chairman & Managing Director

Mr. Anil Bhalla – Managing Director – Vatika Group has established a name for himself and the group by successfully setting up a large number of real estate projects. He holds a Master’s degree in Commerce. The Vatika Group has successfully completed large commercial and residential developments in the region and Mr. Bhalla has been the key person for major technical developments in almost all the ventures. His dynamic leadership, spirit and strong vision are the key skills in driving the business to success.

Mr. Gautam Bhalla

Deputy Managing Director

Mr. Gautam Bhalla – Deputy Managing Director, Vatika Limited has been instrumental in the growth of the company. Rather than resting on past laurels he aims to make Vatika achieve greater heights. He is B.Sc. in Accounting and Finance from Lehigh University. He has worked with KPMG and joined Vatika Group in 2001. Within a time span of almost a decade he has been the major force in delivering world class residential and commercial projects by Vatika.

Mr. Gaurav Bhalla

Deputy Managing Director

Mr. Gaurav Bhalla – Deputy Managing Director – Vatika Hotels is the key force in creating Vatika Hospitality a benchmark in the NCR. Within a short span of less than a decade, Mr. Bhalla has made Vatika Hospitality a brand to reckon with. He holds a Master’s degree in Business Management from University of Buckingham UK and a diploma in Business Management from Harvard University. He joined the Vatika Group in 2001 soon after completing his Masters and has worked in Hotel Hyatt Regency, New Delhi, prior to this.


Vatika Hospitality

Vatika Group has emerged as one of the leading names in the sectors of Hospitality. It has a

wide array of projects in its portfolio, ranging from Hotels, Business Centers, to concept-

based Restaurants, to Facilities Management Services for own properties and other

renowned clients.

Hotels & Resorts

The group has introduced world class luxury with its chain of Westin

Hotels & Resorts, in association with Starwood Hotels. Vatika

Hospitality has set its benchmark with the opening of its first Westin

property: The Westin Sohna Resort and Spa, an upscale resort

located in close proximity to Delhi and Gurgaon.

Vatika’s The Westin Gurgaon is a flagship hotel which features 300

rooms, five dining outlets, 15,000 sq. ft. of meeting and function

space, approximately 16,000 sq. ft. health and spa center.

Restaurants

The Fox

A unique blend of global cuisines ensures that the Fox at First India Place provides a memorable dining experience. The Fox also has an amphitheatre to add to its specialities. It has 100 table covers other than an amphitheatre.

Coriander Leaf

As a tribute to the rich culinary heritage of India & Pakistan, Vatika Hospitality embarked on a mission to introduce authentic Pakistani & Awadhi cuisine through Coriander Leaf located at Vatika Triangle, Gurgaon. It has 80 table covers.

56, Ristorante Italiano

At 56, Ristorante Italiano, located at Vatika Atrium, Gurgaon, the guests are taken through a journey of culinary all the way from North to South of Italy. It has 80 table covers apart from an amphitheatre.


Jing

Jing, located at Vatika Towers, derives its name from the Chinese

equivalent of 'capital of a country'. This name was chosen to

emphasize that Jing is, figuratively, the capital of all Chinese cuisine

destinations in India. It has 144 table covers.

Vcater

Vcater is the catering division of Vatika Hospitality which consistently

delivers creative experiences by offering original aromas & tastes from

speciality kitchens. Vcater brings the best of its fine dining experience

at your doorstep.

Vatika Business Centre

Vatika Business Centre offers professional office spaces to match business needs. Our centres are readily furnished with premium fit-outs, ergonomically designed furniture, an in-house IT support team. We are committed to providing our clients with the very best in serviced offices, meeting rooms and virtual office solutions - this means the most prestigious locations, the most dynamic working environments, and state of the art technology and business support services. Vatika Business Centres being part of the Vatika hospitality have its presence in Gurgaon, Pune, Hyderabad, Bangalore and Mumbai. The group will expand its foot prints soon in Chennai and international locations.

Enviro – Facilities Management by Vatika

With rich experience of 15 years of service excellence in facilities management, enviro is conceptualized to ensure quality service to clients for world class upkeep of buildings, environment and machinery. It provides customized and optimized end to end solutions for integrated facility management services. Enviro is an ISO 9001:2008 facilities management organization. It is certified by TUVSUD South Asia and accredited by DAR Germany.

Portfolio

15 million sqft of Commercial space

1800 acres of township

5 million sqft of Residential

400 hotel and resort rooms


Vision, Mission & Core Values

Vision

To be recognized as the leading hospitality group in India creating unmatched service benchmarks

Mission

To deliver personalized service experience by creating an environment for innovation and creativity

To provide a learning environment and growth opportunities to our people and promote their passion to deliver

Core Values

Power of commitment

Integrity

Quality

Inherent trust


Success Mantra @ Vatika

10 Principles of Success

1. Adhere to your commitments. 2. Never compromise on integrity. 3. Be true to yourself and others around you. 4. Take initiatives and follow them to the end. 5. Practice quality in whatever you do. 6. Listen to other people’s ideas. Always show willingness to learn and impart learning

to others. 7. Respond, don’t react. Have the courage to face reality and overcome adverse

circumstances. 8. Understand your authority and responsibility; take decisions and keep others

informed. 9. Be transparent in your behavior. Have a caring attitude and exhibit team spirit. 10. Bring fun to workplace. Stay happy, energetic & motivated & be a source of

inspiration.


Know the environment


Organization Structure


Departments & Core Functions

Department Functions Head of Department

HR & Admin

Recruitment, Selection, Joining, Training and Development, Payroll, Performance appraisal, all IT related issues( web connectivity)

Col. Manu Raj Singh (General Manager)

Accounts & Finance

Taxation, General Accounting, Profit and Loss, Ledgers, Balance Sheet, Budgeting, Other general financial issues.

Rajesh Garg (Vice President)

Corporate Communication Brand Management, Marketing and Internal Communication

Gaurav Bhalla (Deputy Managing

Director)

Restaurant Operations F & B Operations, Sales, Services, Production

Vineet Taing (Vice President)

Business Centre Operations Operations, Client Management Sharad Loomba

(General Manager)

Enviro Operations Facility Management, Client Services

Brig Naveen Kohli (General Manager)

Project Management

New Projects Execution, Project Management, Planning, designing and Implementation of new projects

Deepak Uppal (President)


Culture @ Vatika Hospitality

Dress Code

As a part of service industry, the dress code in the organization is formal wear. It includes

business formals and semi-formals. Saris and suits are allowed for females.

Open Door Policy

The members are free to approach their superiors for any concern they have and seek

solutions

Transparency

We believe in being transparent to our internal and external clients. Any kind of misleading

information is not appreciated.

Respect for individual

We treat all individuals equally. Presence of every one, irrespective of the level of grade, is

respected and acknowledged.

Celebrations

We celebrate selected festivals in the office, along with the birthdays of all the members of

Vatika Hospitality.

Appreciations & Recognitions

We organize get-togethers and events for the members to appreciate and recognize their

contributions in the system.

Ownership

We believe in giving the ownership to all the members, both, in terms of authority and

responsibility. The members are expected to respect the given space and not use it to their

personal advantage at company’s cost.

Suggestions and Feedback

All the members are welcomed for innovative ideas, suggestions and feedback in favour of

the organization and system for improvisation

Guest Experience

We strive constantly to enhance the guest experiences with Vatika Hospitality. The family

walks an extra mile to leave a map and create ‘moment of truth’.


The Dictionary of Vatika Hospitality

ABC of Vatika Hospitality

Letter Word

Letter Word

A Achieve

N Nurture

B Beyond

O Opportunity

C Creative

P Passion

D Develop

Q Quality

E Experience

R Result

F Finesse

S Synergy

G Guest

T Transparency

H Hospitality

U Unique

I Innovation

V Vatika

J Joy

W Warmth

K Keen

X (E)Xcellence

L Lasting

Y Yardstick

M Milestone

Z Zenith

Essentially Vatika Hospitality

Warmth

Passion

Creativity

Innovation

Welcome

Courtesy

Guest

Class

Perfection

Modern

Consideration

Excellence

Contemporary

Experience

Quality

Integrity

Commitment

Trust

Transparency

Team work

Appreciation

Compliments

Respect

Individuality


HR Guide

Please Note: Below mentioned are quick reference guidelines. Each employee must go

through the detailed policies mentioned on Vconnect. All the updated policies are as

uploaded on Vconnect.

Timings: The official timings are 9:00 am to 6:00 pm. However, employees working in various sites will be advised by their respective HOD’s regarding the same. Attire: Formals. Employees working in various sites should be in uniform provided by the Company. Attendance: Attendance is tracked through biometrics (finger print) as well as Vconnect (internal portal).Employees working in various sites will have to mark the muster roll as well. The official timings or the time schedule approved by the HODs will be adhered to. However, 15 minutes grace time is allowed for 3 times in a month. Salary: Salary is credited on 7th of every month. Salary slips can be viewed through VConnect. Deductions are based on attendance, TDS, Professional taxes, Loans, Advances etc. Reimbursement as like Medical Reimbursement, Leave travel Allowance (as per the actuals) to be claimed along with the submission of bills on or before 31st March. Leaves: Quantum of leave per year is as follows:

Earned 18 days (24 days for the hospitality division operational staff in Vatika Hospitality)

Casual 6 days

Sick 6 days

During probation, employees can avail of Sick Leave & Casual Leave. Earned Leaves shall be credited to all confirmed employees only.

Leaves are credited on a prorata basis, beginning calendar year.

Leave to be availed only after it is sanctioned by the HOD and HR department. Reimbursement: Reimbursement for local travel (subject to change as per prevailing conditions) is as follows:

Own 2 wheeler Rs. 4.00/ km (excluding bicycle)

Own 4 wheeler Rs. 8.00/ km

Bus/ Auto/ Taxi etc. As per actual

Following mode of conveyance can be used by an employee

L1 – L4 Own Vehicle/ AC Taxi/ Taxi

L5 – L8 Own Vehicle (Four/Two wheeler)/ Auto/ Taxi

L9 – L10 Own Two wheeler/ Public transport/ Auto (if necessary)/ four wheeler (on authorization by admin. for specific work only)

W1 – W3 Own Two wheeler/ Public transport/ Three wheeler (on authorization by HOD/Admin department)


Rest & Meal Periods: Employees are allowed with one meal period of 30 min on each working day. Display of ID Card & Name Badges: All employees while on duty/or on company premises shall be required to display their ID card and name badges at all times. Employee conduct: To ensure timely operations and provide the best possible work environment, Vatika expects employees to follow rules of conduct that will protect the interest and safety of all employees and the Organization.

Participating in illegal strike or abetting the same.

Leaking out any confidential information to the Outsiders.

Demanding, taking or giving bribes/gifts or any illegal gratification or indulging in amy

corrupt practice and/ or lending and borrowing money to and from subordinate

employees.

Refusal to work on holidays or on off days when required to do so, refusal to work

overtime, in the exigencies of Employer’s business/work not withstanding any

statutory provisions.

Unauthorized use of Employer’s facility/equipment or any other thing for personal

cause.

Absence from place of work without the permission of the departmental head.

Habitual neglect of work or negligence in work.

Wilful disfigurement, destruction or alteration or forgery of any record/file of the

Employer.

Non-observance of safety measures or failure to use safety appliances like helmets,

seat belts, etc or interference with safety devices or firefighting equipment or

disobedience of a safety instruction by the superior.

Use of alcohol/ drug within the premises of Vatika or while on duty is completely

restricted and may lead to strict disciplinary action upto the extent of termination of

employment.

Sexual and unlawful harassment will not be tolerated. Actions, words, jokes, or

comments based on an individual’s sex, race, color, religion, age, disability, national

origin, sexual orientation or any other legally protected characteristic should be

avoided.

Grievance Handling: An employee having a grievance shall intimate the same to his/her HOD through an e-mail or writing. The HOD should give a reply for the grievance within two working days. If the employee doesn’t get a reply for the grievance from HOD, he can then send a copy to the HR/Admin Department. The HR/Admin department should settle the matter within next two working days. In case the matter is not sorted out within seven working days, he/she is free to communicate the same to the Executive director.


We Care

Group policies

• Group mediclaim policy • ESI • Group personnel accident policy • Group gratuity scheme • Group insurance scheme

Group mediclaim policy: Employees above the gross salary bracket of Rs.15000/- of Vatika Group are covered under Mediclaim Policy. (Refer Vconnect) ESI: Employees below the gross salary bracket of Rs.15000/- of Vatika Group are covered under ESI. Self and dependant family members are covered as per government norms. Group personnel accident policy: All employees of Vatika are covered in this policy and the amount allotted is based on the designation. (Refer vconnect) Group gratuity scheme: Payment of Gratuity at the rate of 15 days salary for every completed year of service subject to maximum ceiling of Rs. 10 lakhs. 5 years of employment at Vatika is mandatory. Group insurance scheme: All employees of Vatika are covered in this policy. Maternity Benefits

All the confirmed female employees are eligible for Maternity Benefits.

Paid leave for 12 weeks. One hour relaxation thereafter for 1 month.

Light work. Must inform at least 10 weeks before expected date of delivery Scholarship Scheme Children of Employees will be considered for scholarship on merit basis. Students of Class III to Class VI will be awarded scholarships of Rs.500/-students of class VII – IX Rs.750/-, students of class X – XII Rs 1000/- per month each based on merit. Higher Education Assistance Course fee/Part course fee of an Employee will be reimbursed by the company. Prior approval and intimation is must. Other Benefits Vatika Hospitality provides special offers to the employees to ease up their routine worries. Please Note: Conditions apply on all the offers listed below. The details and procedure can be referred through Vconnect.

25% discounts at Vatika Westin Properties

20% discount at Vatika FnB outlets

20% discount at Pizza Hut

One source concierge service for Vatika Employees’ personal work

Free health checkups for Vatika Employees


Quick Reference

Vatika URL 1. Corporate Website From Web - http://www.vatikagroup.com 2. Vconnect From Corporate Office - http://198.168.0.10/adrenalin From Web - http://www.vatikaconnect.com/adrenalin 3. Webmail From Web - http://webmail.vatikagroup.com

Contact List Corporate Office (Vatika Triangle) Vatika Triangle, 7th Floor, Sushant Lok Phase I, MG Road, Gurgaon - 122 002, Haryana, India Telephone Number (VT 7th Floor) : +91 124 4177777 Telephone Number (VT 4th Floor) : +91 124 4355500 Fax Number : +91 124 4177700 First India Place Sushant Lok I, MG Road, Gurgaon - 122 002, Haryana, India Telephone Number : +91 124 4688825 Telephone Number (Facilities) : +91 124 4688820 Fax Number (Facilities) : +91 124 4688820 Vatika City Point Sector 25, Mehrauli Gurgaon Road, Gurgaon - 122 002, Haryana, India Telephone Number : +91 124 4376497/ 4376498 Telephone Number (Facilities) : +91 0124-4212856 Vatika Atrium Sector 53, Golf Course Road, Gurgaon - 122 002, Haryana, India Telephone Number : +91 124 4311291 Telephone Number (Facilities) : +91 124 4311281 Vatika Towers Sector 54, Golf Course Road, Gurgaon - 122 002, Haryana, India Telephone Number (Facilities) : +91 124 4301173 Telephone Number (GO Fitness) : +91 124 4313330 Fax Number (Facilities) : +91 124 4301172 Vatika Business Park Sector-49 ,Sohna Gurgaon Road,Gurgaon. Telephone Number (Projects) : +91 124 4224701 Telephone Number (Facilities) : +91 0124 4238851, 4238852 Vatika City Sector 49, Gurgaon Sohna Road, Near Badshahpur Village, Gurgaon - 122 002, Haryana, India Telephone Number (Projects) : +91 0124-4212718 Telephone Number (Facilities) : +91 0124-4212717 ,4212719 Telephone Number : +91 0124-4212869 (Mr.Sanjay Bhardwaj)


The Fox First India Place, Sushant Lok Phase I, Mehrauli Gurgaon Road, Gurgaon - 122 002, Haryana, India Telephone Number : +91 124 4688888 Coriander Leaf Vatika Triangle, Sushant Lok Phase I, MG Road, Gurgaon - 122 002, Haryana, India Telephone Number : +91 124 4062121/4177738 56 – Ristorante Ilatliano Vatika Atrium, Sector 53, Golf Course Road, Gurgaon - 122 002, Haryana, India Telephone Number : +91 124 4311298, 4311299 Vatika Business Centre (Gurgaon) First India Place, Block B, 2nd Floor, Sushant Lok Phase I, MG Road, Gurgaon - 122 002, Haryana, India Telephone Number : +91 124 4028888 Fax Number : +91 124 4028800 Vatika Business Centre (Gurgaon) Vatika Atrium, 3rd Floor, Sector 53, Golf Course Road, Gurgaon - 122 002, Haryana, India Telephone Number : +91 124 4311111 Fax Number : +91 124 4311100 Office Number : +91 124 4311282 Vatika Business Centre (Pune) Level 5, Techpark One, Airport Road, Yerawada, Pune - 411006, Maharashtra, India Telephone Number : +91 020 40111111 Vatika Business Centre (Hyderabad) 3rd Floor, NSL Icon, Plot No. 1-4, Road No. 12, Banjara Hills, Hyderabad - 500 034, Andhra Pradesh, India Telephone Number : +91 040 44311111 Fax Number : +91 040 44311100 Vatika Business Centre (Bengaluru) 2nd floor, Wing A 11, Divyasree Chambers, O’Shaugnessy Road, Langford Town, Bangalore – 560 025, India Telephone Number : +91 80 42911111 Vatika Business Centre (Mumbai) 7th floor, Wing B, Supreme Business Park, Behing Lake Castle Building, Hiranandani Gardens, Powai, Mumbai 400 076, India Westin Sohna Resort & Spa Vatika Complex, P.O. Dhaula, Karanki Road, Sohna, Gurgaon 122103, Haryana, India Telephone Number : +91 124 4508888 Fax Number : +91 124 4508800 White Lotus (Retail Outlet) : +91 124 4508612 The Westin, Gurgaon Hotel Site No. 1, Sector 29, Gurgaon - 122 002, Haryana, India Telephone Number : +91 1244103238