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Global leaders in helping organizations conceive, manage and deliver the most challenging projects

NYCHA Developed an innovative enterprise-wide project management system that adhered to, and integrated with, comprehensive business processes.

The Client The New York City Housing Authority (NYCHA) provides decent and affordable housing in a safe and secure living environment for low- and moderate-income residents throughout the five boroughs of New York City. NYCHA is the largest public housing authority in North America, employing over 13,300 people to serve 412,281 residents in 178,827 dwelling units within 2,686 buildings that comprise 344 housing developments throughout New York City.

The Challenge NYCHA is at a critical juncture. Federal subsides can no longer cover NYCHA’s operating costs which have increased 49% over the last five years. As noted in its Plan to Preserve Public Housing, NYCHA has developed a seven-point strategy that includes Item #5: Implement Management and Technological Improvements to Reduce Costs and Improve Services. Cornerstone to Item #5 is effective delivery and governance of innovative technological projects and programs.

Other key challenges included:

• Adherence to the processes for both the IT Governance and IT PMO framework

• Integration with comprehensive process flows, templates, online tools, and collaborative techniques

The Pcubed Solution NYCHA developed an enterprise-wide IT Governance model and IT Project Management Office (PMO). These components set direction, prioritize investments that align business strategy with the IT portfolio, and drive Project Management standards. Pcubed was instrumental in ensuring that the processes for both the IT Governance and IT PMO framework were adhered to through the development of the ePMO, a solution that drives framework adoption and compliance.

The ePMO solution integrates comprehensive process flows, templates, online tools, and collaborative techniques to standardize IT project selection and management throughout the organization. Governance has never been driven by such innovation and high performance. Benefits also include:

• Avoided spending $1.2M hiring additional project managers

• Increased business unit satisfaction and collaboration with IT

• Streamlining the business-IT five-year strategic planning process

• Improving the quality, timeliness and cost effectiveness of its strategic IT programs, increasing IT capital funds

Key elements of the solution included:

• The creation of an enterprise-wide governance portal consisting of an online deliverable repository based on Microsoft SharePoint technology

• Built-in capabilities such as project dashboards, project plan management, issues and risk tracking, and management reporting