Paul Williams6105 Creekway Ln #605 (214) 985-9071 Arlington, TX 76017 p.williams0322@gmail.com

Objective:To obtain a position that will utilize my extensive experience in customer service and my skills as a creative problem solver.

Summary of Qualifications: Passionate advocate of customer service Tactical thinker Excellent phone etiquette Enthusiastic Dedicated to making the patient’s visit as pleasant as possible

Professional Experience:AT&T Mobility, Desoto, TX 2013-presentLead Retail Sales ExecutiveFacilitate an optimal customer service experience and attain sales objectives for store. Sell all products and services offered by the Company.

Top 5 representative for customer experience and customer service, 2014-2015. Achieved Top 10 sales in the nation for AT&T home security product “Digital Life”, 2015. Train new representatives in store after initial training to ensure confidence and strong sales skills. Conduct daily trainings to improve AT&T “Digital Life” sales.

Sprint PCS, College Station, TX 2012-2013Retail ConsultantExceeded sales and service objectives by providing world-class service to customers in our retail stores, including selling wireless solutions to meet the customer's specific needs.

Led district in 2012 for top customer experience surveys. Scheduled customers over the phone and in store for appointments. Secured all registers after consultants counted them down during closing.

United States Air Force Reserves 2008-2014Information ManagerPerformed and supervised a variety of communications and information management tasks and activities including staff support, publishing, records, administrative communications, and workgroup management.

Volunteer patient transporter at Keesler Air Force Base Medical Center, 2009 to 2011. Conducted monthly checks on security of information in unit.

Education:Mountain View College, Dallas, TXAssociate of Science 2016

The University of Texas at Arlington, Arlington, TX 2015-presentBachelor of Science, Exercise Science