paul loney - resume 2015 (li)

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PAUL LONEY Career Synopsis Paul offers significant breadth and depth of Information Systems experience and expertise in the Information Technology industry, which has included over 16 years as an IT Business Analyst. He has worked in Australia, the United Kingdom, Ireland, and the USA in both private and public sector industries that have encompassed Oil and Gas, Iron Ore, Banking, Finance, Defence, Transport, Health, and the Government sector. His career roles have included Enterprise, Business, and Systems Analyst, Project Manager, and Team Lead across a variety of tasks, typically in large scale corporate and government environments. As an experienced IS Professional Paul has successfully met the needs of his clients both by delivering the required outcomes, and by initiating improvements in each Information Systems environment he comes in contact with. He brings a strong pragmatic business orientation and customer focus to each organisation he engages with. His success in this is demonstrated by the number of clients who have been more than content to take him on for return assignments. Linkedin Profile: http://au.linkedin.com/in/paulloney Client Portfolio (Latest to oldest) Department of Housing (WA State Government) Business Analyst 9 months CBH Group (Co-operative Bulk Handling) Business Analyst 10 months HBF Health Ltd Australia Enterprise Analyst 7 months BHP Billiton Iron Ore Business Analyst 6 months Bankwest Senior Business Analyst/ Team Lead 2 years 9 months Chevron Australia Business Analyst 5 months Bankwest Senior Business Analyst 2 years 4 months Department of Employment & Work Relations (ACT) Business Analyst 11 months ispX Internet Business Analyst & Project Manager 1 year 2 months Karratha Internet Support Services Business Analyst (part- time) 9 months Royal Australian Navy (RAN) Submarine Group Business Analyst 4 months Case Information Technology Centre (Ireland) Team Lead & Project Manager 1 year 9 months Woodside Energy Ltd (Karratha) Technical & Project Lead 6 years Police Licensing and Services Systems Analyst 7 months Western Australian Government Railway Team Lead, Analyst Programmer 3 years 7 months DMR Group Australia Pty Ltd Analyst Programmer 5 months Manufacturers Hanover Trust (UK site) Analyst Programmer 4 months Challenge Bank Pty Ltd Analyst Programmer 4 months Merrill Lynch Europe Ltd (UK site) Analyst Programmer 9 months Perth Building Society Analyst Programmer 1 year 7 months Page 1 of 5

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Page 1: Paul Loney - Resume 2015 (LI)

PAUL LONEY

Career Synopsis

Paul offers significant breadth and depth of Information Systems experience and expertise in the Information Technology industry, which has included over 16 years as an IT Business Analyst.

He has worked in Australia, the United Kingdom, Ireland, and the USA in both private and public sector industries that have encompassed Oil and Gas, Iron Ore, Banking, Finance, Defence, Transport, Health, and the Government sector. His career roles have included Enterprise, Business, and Systems Analyst, Project Manager, and Team Lead across a variety of tasks, typically in large scale corporate and government environments.

As an experienced IS Professional Paul has successfully met the needs of his clients both by delivering the required outcomes, and by initiating improvements in each Information Systems environment he comes in contact with. He brings a strong pragmatic business orientation and customer focus to each organisation he engages with. His success in this is demonstrated by the number of clients who have been more than content to take him on for return assignments.

Linkedin Profile: http://au.linkedin.com/in/paulloney

Client Portfolio (Latest to oldest)

Department of Housing (WA State Government) Business Analyst 9 monthsCBH Group (Co-operative Bulk Handling) Business Analyst 10 monthsHBF Health Ltd Australia Enterprise Analyst 7 monthsBHP Billiton Iron Ore Business Analyst 6 monthsBankwest Senior Business Analyst/ Team Lead 2 years 9 monthsChevron Australia Business Analyst 5 monthsBankwest Senior Business Analyst 2 years 4 monthsDepartment of Employment & Work Relations (ACT) Business Analyst 11 months ispX Internet Business Analyst & Project Manager 1 year 2 monthsKarratha Internet Support Services Business Analyst (part-time) 9 monthsRoyal Australian Navy (RAN) Submarine Group Business Analyst 4 monthsCase Information Technology Centre (Ireland) Team Lead & Project Manager 1 year 9 monthsWoodside Energy Ltd (Karratha) Technical & Project Lead 6 yearsPolice Licensing and Services Systems Analyst 7 monthsWestern Australian Government Railway Team Lead, Analyst Programmer 3 years 7 monthsDMR Group Australia Pty Ltd Analyst Programmer 5 monthsManufacturers Hanover Trust (UK site) Analyst Programmer 4 monthsChallenge Bank Pty Ltd Analyst Programmer 4 monthsMerrill Lynch Europe Ltd (UK site) Analyst Programmer 9 monthsPerth Building Society Analyst Programmer 1 year 7 monthsHome Building Society Analyst Programmer 2 yearsWestern Australian Government Railway Operator / Programmer 2 years 10 months

Assignment Synopsis

Department of Housing (WA State Government)(Apr 2014 – Dec 2014) 9 monthsHousing had commenced a renewal program of its major commercial systems with the implementation of MS Dynamics AX as a core component. Paul was contracted as a Business Analyst to investigate the requirements around an enterprise procurement and contract management (EPCM) capability, which was expected to be partly addressed by the ERP and partly by additional integrated functionality. This process included researching best practices as the basis of potential business transformation, and also market research across a number of vendor offerings. These presentations were vetted against an EPCM capability list Paul had developed to measure their fit.

The EPCM project was parked while priority was given to the ERP implementation, so Paul was assigned to participate and contribute as a BA in a number of scope and requirements workshops dealing with the replacement of the Financial Management System (FMS). In particular he was used to QA the external system integrator’s requirement documents for clarity and completeness. To further support the ERP implementation he authored a number of issue papers on specific

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financial issues to facilitate business decisions in relation to the target FMS. He also played a role as a require ments specialist including the authoring of a Requirements Strategy paper for the project.

CBH Group (Co-operative Bulk Handling)(Apr 2013 – Jan 2014) 10 monthsPaul was assigned to the ICT Service Support section to provide Business Analysis expertise and capability in the refresh of their delivery processes through a closer alignment to an IT Service Management (ITSM) framework. The definition and specification of their target management processes was documented in terms of relevant ITIL and COBIT good practice frameworks as a foundation to prepare to migrate from their current defunct HP Service Desk toolset to the Microsoft Service Manager technology.

Tasks included collating and normalising expressed needs and requirements to delineate the initiative’s scope and goals, gap analysis to determine configuration requirements for the target solution, and lite project management to maintain momentum in a largely BAU effort. Templates were designed and workshopped to provide a consistent structure for the Process Principles documents, as also for the Activity Definition documents. Specific efforts were made to reduce document content to support buy-in and engagement – this saw research across 2,500 pages of ITIL and COBIT harvested and crystallised into process documentation (covering 11 processes) of about 120 pages, with most individual documents averaging about 7 pages. The initiative very much emphasised continual improvement and BAU proactivity as the path to increasing effectiveness across incident, problem, and change management, request fulfilment, release and deployment management, and software asset and configuration management.

HBF Health Ltd Australia(Sep 2012 – Mar 2013) 7 monthsPaul was contracted specifically by HBF as an Enterprise Analyst because of his breadth of experience across systems, his ability to work without close supervision, and his adaptive approach to assignments. The assignment was to provide a Strategic Solutions Review (SSR) across the total HBF IT application portfolio in 3 months.

From a raw list of over 120 applications & solutions Paul and a contract BA partner proceeded on a process of iterative collection of systems data to populate defined deep and high-level review templates. The general process was to harvest both Gartner and Forrester research to discover best-of-breed solution candidates, uncover further vendor material for selected solutions (in some cases speaking directly to vendors), talk to technical and business SMEs and stakeholders, and then synthesise this information into a set of findings and recommendations against the incumbent solutions.

The goal was to advise from a strategic perspective whether a current solution should be Tolerated, Invested in, Migrated to another solution, or Eliminated. Once initial SSR documents and findings were drafted they were socialised across IT and Business SMEs and stakeholders for accuracy, completeness, and clarity. The aim for this initial 3 month time box was to get a complete horizontal review across the IT application portfolio.

An additional 3 months was spent in vertical deep dives into more complex solution domains, particularly around the core systems, where the initial higher-level analysis indicated that further detailed analysis would be required to address appropriate due diligence.

BHP Billiton Iron Ore(Mar 2012 – Aug 2012) 6 monthsPaul was contracted as an experienced Business Analyst to work alongside an Enterprise Architect in the Architectural Specification of an Information Management Asset Management (IMAM) solution for Iron Ore. This was an internal IT project sponsored by the Head of IM and included significant requirements from Governance and Compliance. Paul’s role was to create an Architecture Requirements Specification (ARS) which captured all the relevant Business and System Use Cases to describe the high-level business requirements.

One of the challenges of this assignment was the parallel implementation of new templates and processes around Enterprise Architecture (EA) that the project was expected to pioneer. Due to both his overall IT experience and his experience of various methodologies across various industries Paul was able to contribute positively and provide insightful critique of the EA artefacts.

Bankwest(Jul 2009 – Mar 2012) 2 years 8 monthsIn the final 20 months on this second Bankwest assignment Paul was the end-to-end Senior Business Analyst and Systems Integrator for a cloud computing solution (SALESFORCE.COM) which was a new IT domain for Bankwest. In his capacity as

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Lead BA he kept the project moving forward while the Project Management resource changed five times. The project included significant data integration challenges which he pursued vigorously to fit-to-use solutions. He travelled interstate on a number of occasions to determine both requirements and also provide handover training to incoming Data Administrators in the Business and Retail domains.

His final 11 months on the Salesforce.com project also overlapped with a role as a Solution Analysis Manager for a team of 6 project BAs. In this capacity he acted both as a resource manager for these BAs, and also as a team lead who was responsible for their performance reviews and development.

Prior to the Salesforce project Paul was also the end-to-end Senior Business Analyst for a Fraud Case Management system over 18 months (overlapping with the SALESFORCE project) which included a large proportion of early scoping clarification and also workshops to determine requirements. Budget constraints meant a lot of early work needed to be revisited in light of the IT estimate and significant effort was exercised in delivering the project on time and under budget.

Chevron Australia(Feb 2009 – Jun 2009) 5 monthsPaul was retained by the Corporate Applications Support (CAS) Team within the Chevron Australia IS Division as a Business Analyst. His role was to provide analysis skills in order to build a more effective stakeholder engagement model between the CAS team and their customers, and associated Technical and Corporate teams - particularly in relation to the corporate ERP system (JD Edwards).

This assignment included working with the Business to help them understand the next steps for Identified change or improvement opportunities. This aspect of the BA role within the team supported the ERP Analysts in their task of being system Subject Matter Experts. In addition Paul played a general Quality Assurance role in the development and consolidation of good practices and engagement processes within the CAS Team itself.

Bankwest(Nov 2006 – Feb 2009) 2 years 6 monthsIn his capacity as a Senior Business Analyst Paul was the mentor for three first-time Business Analysts in Bankwest, in addition to his standard BA workload. He was instrumental in bringing these entry-level BAs up to speed in their Business Analysis skills, and authored a <BA Orientation and Competency> manual to provide them with an initial and ongoing framework for the BA role.

Within Retail IT Paul worked on the IVR Refresh project to upgrade Retail’s Interactive Voice Recognition system to provide enhanced functionality, and Paul’s role was to ensure that the internal IT aspects of it were covered off, and to liaise with the external software provider against agreed requirements. After this came the ACS Restart project which was a multi-release project to migrate three systems for capturing online product applications into an enhanced single system with a new look and feel. A significant effort was made by Paul to balance enterprise elements against specific Divisional needs in order to achieve realistic deliverables. Two comprehensive Requirements Specifications authored by Paul as the sole BA were crucial to both development and testing efforts for this 15 month long project.

Department of Employment & Work Relations (DEWR)(Nov 2005 – Sep 2006) 11 months - Canberra Provide design and analysis expertise in Employment Systems Architecture Team for the creation of a Rules engine Provide Release Testing expertise for an all hands-on effort for the Employment Systems Welfare to Work 2006 Release

Case Information Technology Centre (Sep 1999 – May 2001) 1 year 9 months – Ireland / USAIn his capacity as a Team Lead and Project Manager Paul directed a staff of five IS professionals engaged in development of a Loan Collections Data Warehouse. The project team comprised two full-time staff in Ireland and two full-time staff and one contractor in the USA. This particular project had been without a project manager because of a resignation. Paul was assigned to the project a month after joining the company and it required significant PM effort to continue its progress to an acceptable outcome. In the face of strong stakeholder expectations Paul was able to prioritise, reframe, and salvage the loose ends of the project in order to lead it to a useful result. This project was specifically structured by Paul to deliver small specific scope packages in short delivery cycles in order to align with the business cycle of the customer.

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