patricia snyder 2014 resume

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Patricia L. Snyder, RN, MHA, MBA 7808 Averette Field Dr., Raleigh, NC 27616 20401 Soledad Canyon Rd. #822, Canyon Country, CA 91351 661 537-5708 (cell) [email protected] Profile: A dynamic administrator/project manager with a strong record of achievement combining skills in diverse areas of organizational development, group/staff leadership, program development, and project management, building partnerships in Labor-Management Partnership environments and diverse involvement in community service and recreational organizations. Education: M.B.A., University of La Verne May 2000 M.H.A., University of La Verne May 1998 A.S.N. (RN), College of the Canyons Dec. 1991 B.A., Exercise Physiology/Sports Medicine May 1984 Technology Summary Certifications: Epic Systems Inpatient Clinical Documentation, 2014 NVT Inpatient Orders, 2014 NVT Professional Experience: TEKSystems Sept. 2013 through March 2014 Epic Orders Consultant--Saint Luke’s Health Systems, Kansas City, MO Design, build, validate and test PRLs, OSQs, LQLs, ETXs, ETLs, merging, phases of care. Collaborated with Saint Luke’s Care and end-users in the design and build of complicated PRLs and OSQ panels. Co-ordinated with ASAP team for PRLs/OSQs and panels, EAPs, restrictors, BPAs. Built ASAP PRLs. Created/managed QA, and final pre-implementation clean-up of PRLs/OSQs from Epic provided files, in preparation for data courier to Production environment. Instrumental in guiding group towards re-usable OSQs. Served ad hoc on Meaningful Use/Regulatory task force. Guided the group to design a formal change management program. Kaiser Permanente, SCPMG June 1999- May 2013

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Page 1: Patricia Snyder 2014 Resume

Patricia L. Snyder, RN, MHA, MBA7808 Averette Field Dr., Raleigh, NC 27616

20401 Soledad Canyon Rd. #822, Canyon Country, CA 91351661 537-5708 (cell)

[email protected]

Profile:A dynamic administrator/project manager with a strong record of achievement combining skills in diverse areas of organizational development, group/staff leadership, program development, and project management, building partnerships in Labor-Management Partnership environments and diverse involvement in community service and recreational organizations.

Education:M.B.A., University of La Verne May 2000M.H.A., University of La Verne May 1998A.S.N. (RN), College of the Canyons Dec. 1991B.A., Exercise Physiology/Sports Medicine May 1984

Technology Summary Certifications: Epic Systems

Inpatient Clinical Documentation, 2014 NVT Inpatient Orders, 2014 NVT

Professional Experience:

TEKSystems Sept. 2013 through March 2014Epic Orders Consultant--Saint Luke’s Health Systems, Kansas City, MO

Design, build, validate and test PRLs, OSQs, LQLs, ETXs, ETLs, merging, phases of care. Collaborated with Saint Luke’s Care and end-users in the design and build of complicated PRLs and OSQ panels.

Co-ordinated with ASAP team for PRLs/OSQs and panels, EAPs, restrictors, BPAs. Built ASAP PRLs.

Created/managed QA, and final pre-implementation clean-up of PRLs/OSQs from Epic provided files, in preparation for data courier to Production environment.

Instrumental in guiding group towards re-usable OSQs. Served ad hoc on Meaningful Use/Regulatory task force. Guided the group to design a formal change management program.

Kaiser Permanente, SCPMG June 1999-May 2013Nurse Clinical Systems Project Manager-- HealthConnect, Clinical Content Team--2004 to Present

Inpatient certified—Clinical Documentation and Orders, Epic Systems Clinical Content Build Team Member 2010-Present Clinical Content Build Team Lead—2007-2010, 2012-Present

o Oversight Clinical Content Build Team, including, but not limited to, OrderSet process and build, Annual Review process, QA, Phase 2 site preparation for clinical content needs, support in site command center for medical center go-lives, facility preference lists, SmartForms, Documentation Flowsheets, SmartLists, SmartPhrases, collaboration with Business IT on reports and navigators, preparation/implementation of PRL OrderSet conversion, Beacon Therapy Plans Protocol build, BCOG build for Inpatient Beacon Chemotherapy Protocols, Decision Support BPAs.

o Build all clinical content for the application with a high degree of accuracy assuring alignment with strategic goals, compliance with regulatory requirements, evidence-based practice, and regional strategic projects.

Evaluated, prepared, implemented multiple ambulatory and inpatient facilities for content needs, and supported go-lives. Provided go-live support, issue resolution.

Page 2: Patricia Snyder 2014 Resume

Inpatient Clinical Content Implementation Lead and Long Term Support.As specific site team member, assess the clinical content needs for multiple departments for providers and nursing and coordinate with SCAL Domain Leads; validate existing content with end-users; coordinate content and training needs with Training Team.

SCAL Domain Lead for Adult Primary Care, Dermatology, Nephrology--including, Dialysis, Renal Social Workers, Renal Case Managers, and Renal Pharmacists, Call Center RN Advice, KP OnCall. Involved working with groups of physicians and ancillary providers to develop, build, and validate clinical content; perform gap analysis for future needs based on encounter data; assure continuity of content across the region; assure accurate data for mapping of ICD-9 and CPT codes, assure compliance for E&M Coding requirements.

RN Operations Manager--Metro Call Center Managed overall operation of RN Advice, Physician Scheduling, and Clerical

departments, consisting of a Senior RN, Clerical Supervisor, and Physician Scheduling Supervisor, and a staff of 60.

Responsible for meeting access standards for specialty departments at LAMC and WLA Developed and implemented triage process that resulted in decreased wait time,

decreased abandonment rate, decreased talk time, and increased number of calls handled.

Assured high QA scores with rigorous regionally developed program. Implemented multiple LMP process improvement activities including all areas of the call

center. Participated on multiple service area committees addressing access and claims. Co-chaired regional LMP Telehealth Advice Committee to standardize advice nursing

quality and performance improvement in the SCAL Call Centers. Transitioned WLA departments into Call Center Physician Scheduling department Project Lead for the KANA and KP OnCall transitions.

Department Administrator---Allergy, Regional Allergy Lab, and Dermatology—LAMC Managed overall operation of departments, chart room, physician scheduling, and clerical

area, and a staff of 40. Implemented chart room processes and standards to clear backlog of filing. Implemented LMP process improvement group in dermatology to expedite patient flow

and maximize resources. Developed and implemented RN Acne/Wart Clinic to increase departmental access. Increased overall department access Assured adherence and compliance with regulatory agencies. General Management Responsibilities of above positions:

o Design and evaluate processes to improve systems and patient care results across the continuum of care through vigorous QA and LMP Process Improvement activities.

o Develop and manage budgets and resource allocations. Monitor financial performance and identifies and implements strategies to reduce costs and improve quality of care/service.

o Determine the appropriate staff mix for department and develop processes to screen, interview, hire, train, and maintain the competency of all department staff.

o Provides on going staff development. o Develop, implement and monitor departmental policies and procedures which

support the organization's goals/business objectives and ensure they are met.o Assure adherence to regulatory and compliance requirements.

MedPartners, Inc., PPM Division Aug. 1994-May 1999Medical Center Manager--Mullikin Roberts, Glendale and Friendly Hills, PasadenaClinical Manager/Acting Director--Henry Mayo Family Practice Medical Group, Santa Clarita

Page 3: Patricia Snyder 2014 Resume

Responsible for overall clinical operations in the three Santa Clarita multi-specialty facilities.

Assured staff worked within scope of practice and met requirements of hire. Provided on going staff development. Assured adherence and compliance with regulatory agencies. Assured medical group aligned with regional strategic and budgetary goals. Developed, implemented and monitored departmental policies and procedures which

supported the organization's goals/business objectives and ensured they were met. Participated in regional P&P, Education, and QA committees.Clinic Supervisor--Mullikin Roberts, Glendale Overall supervisory responsibility for medical center including staff and physicians of 60

including lab, x-ray, family practice, pediatrics and urgent care. Scheduling of all physicians and personnel, payroll, and human resource issues Maximized diminished resources and budget by developing and implementing a

centralized patient check-in.Triage/Lead RN-- Mullikin Roberts, Glendale Implemented and conducted telephone triage program and properly assessed and

dispositioned patients to the appropriate level of care. Assisted in the transition of patient scheduling to the call center. Increased physician productivity by assuring full schedules and access of patients to their

PCPs. In the absence of the manager, handled and resolved all issues as they arose.

Triage RN--Mullikin Chevy Chase, GlendaleProperly assessed and dispositioned patients on the phone and face-to-face to the appropriate level of care.

Henry Mayo Newhall Memorial Hospital—Valencia 1994Staff RN, DOU/ICU

Cedars-Sinai Medical Center—Los Angeles 1993-1994Staff RN, ICCU

Saint Joseph’s Medical Center—Burbank 1992-1993Staff RN, Step Down ICU

First Care Medical Group—Santa Clarita 1988-1992Staff MA/RN

Valencia Pediatrics Medical Group--Valencia 1988Staff MA

The Walker Institute—Pacific Palisades 1987Staff MA/PT aide/Exercise physiologist

Knoll Pharmaceutical Company—Whippany, New Jersey 1984-1987Pharmaceutical Sales Representative—Santa Monica, Beverly Hills, Hollywood territoryIncreased overall sales from 54% to 125% by aggressive promotion of products to physicians, nurses, hospitals, wholesalers, and buying groups; coordinated continuing education functions, and other promotional activities

Ronald R. Berez, MD Cardiologist, Encino, CA 1978-1984Non-Invasive Cardiac Tech—perform echocardiograms, treadmill stress test, Holter monitors, pacemaker testing and programming, chest xrays, POCT prothrombin, UA

Other experience on request

Page 4: Patricia Snyder 2014 Resume

References available on request