NURTURING A SUPERIOR PATIENT JOURNEY 2016 RESOLUTIONS

Great clinics strive constantly to connect patients and providers in the most caring, personal manner possible. It’s not just because patients expect to move seamlessly between mobile and physical worlds. It’s not just because they have more medical choices than ever. It’s not just because they inclined to pursue diagnostic and treatment information before ever stepping foot in your clinic. And it’s not just because the patient’s experience has financial ramifications for you.

Appointment Management | Mobile Virtual Queuing | Self-Service Check-in | Queue Management | Service Management | Digital Signage | Real-time Feedback

Qmatic invented the Patient Journey Management method in 2007 to help clinics increase productivity and profitability, and improve each engagement.

We know what creates a great patient experience, so we’ve put together a few New Year’s resolutions that will help you make sure every visit is productive, helpful and efficient.

THIS YEAR, KEEP YOUR PATIENTS IN GO.

CONSIDER THIS YOUR PRESCRIPTION FOR A HEALTHIER 2016.

It’s because you care.

Common Challenges for Clinics Lacking a Patient Journey

Management Strategy

Raise your expectations about the quality of service and satisfaction you provide

Lower your operating expenses by improving operational efficiencies

Improve satisfaction levels for staff members

Lower actual wait times and reduced perceived wait times

Relaxed, well informed patients Smart use of the facility to produce a pleasant, efficient environment

Productive meetings between qualified staff and patients

Reliable processes

Intelligent resource management

Efficient, expert patient care

Manageable staff work loads

Create a seamless and personal journey through all engagement points across web, mobile, and on site

Match patient needs with employee skills

Personalize the journey through patient identification

Reduce patient and employee effort with an integrated solution

Map patient journeys to allocate staff appropriately

Real-time and benchmark data to allocate staff based on wait times and patient volume

WHAT TO DO WHAT IT LOOKS LIKE HOW TO DO IT

24%LESS WAIT

SPACE AREA

25%IMPROVED

PRODUCTIVITY

70%REDUCED

WAIT TIMES

Appointments canceled

12%

Research clinics onlinebefore selecting

60%

Patients rate wait times as poor

65%

Appointments Rescheduled

35%

Qmatic Corporation 2400 Commerce Ave., Building 1100, Suite 100, Duluth, GA 30096770.817.4392