Paperless billing rules 1. To be eligible for paperless billing, customers must take a gas or electricity supply from

British Gas. The registered user(s) of paperless billing must be in the same name as the British Gas gas or electricity account, as appropriate. We regret that we are unable to offer a paperless billing option on service and maintenance contracts at this time.

2. It is your responsibility to provide us with an up-to-date email address at all times. Please update the 'Your Account' section of the britishgas.co.uk website.

3. It is your responsibility to maintain all required hardware and software, to enable access to the British Gas website. In order to access your details it will be necessary to enter a username and password. You must keep such username and password secure at all times.

4. To cancel your paperless billing service, please call us on 0800 048 0505. Lines are open from 8am to 8pm Monday to Friday and 8am to 6pm on Saturday. You must give us seven days' notice, from which date we will cease sending you online bills/statements and will revert back to sending you paper bills/statements through the post.

5. Where either we or you have cancelled your paperless billing service, in order to resume this service, you may re-select paperless billing for your energy account once you have logged in to your online account.

6. If we are unable to deliver your email, e.g. bill notification, you will no longer be eligible for paperless billing and you will not be able to access your online account.

7. Customers with certain metering configurations (for example more than two separate electricity registers, or electricity import/export metering) will not be able to benefit from paperless billing. This does not affect customers with an Economy 7 electricity meter.

8. Paperless billing is only applicable to customers using credit meters. 9. The paperless billing service may be withdrawn or varied at any time by British Gas. We

will notify you if this is the case. 10. We may suspend any or all of the paperless billing service at any time for such reason as

we may consider necessary to allow us to inspect, maintain, renew, repair or revise its website, systems or processes.

11. We reserve the right to remove you from paperless billing at any time if you do not adhere to the paperless billing rules.

Please note: If you are an existing gas or electricity Direct Debit customer you will be able to see your account online. You will not need to pay online; the amount payable will be debited from your account as usual. Customers with service and maintenance contracts will also be able to see their account online, however no financial details pertaining to this contract(s) will be visible online. The online bill is not an invoice and cannot be used for VAT reclamation purposes. Should you require a paper copy of your bill for this, or any other reason, you can request one from within your online account.