1. Practical AnswersSpreading knowledge beyond your project areaAnnual Impact Review2012-13

2. Small is Beautiful Clip 3. UP based Knowledge Centre Krishi Call Centre09633123123Practical Answers InternationalTeam MeetingDecentralised Knowledge Centre4th National Knowledge Convention 4. Our Resources 30 Decentralised Knowledge Nodes (Gyanerhat) 60 Social Entrepreneur 241 Skill RTE A Resource Centre A Call Centre (Krishi Call Centre) Multilingual web portal Web-based Social Network Knowledge Partnership with INGO, NGO and Government Organisitions Technical Enquiry Service with Online Technical Enquiry Database 5. How we evolvedTES, BookletResearchTesting 2-3Knowledge Center,Local K Agents2010-20122008-20092005-2007TES, K Objects, Web,K MapKM Training Module,capacity building30 KnowledgeCenter /UC/SchoolKrishi Call CenterHuge validatedQ & A, Expert poolNational Partnership,Convention, Network 6. Our current Activities Managing 30 Knowledge centers called Gynaer Haat in partnership withA2I, AIS Capacity building of 300 Grass root Knowledge Agents (60 entrepreneurs) Operating Call Center for Farmer Responding technical enquires and dissemination of information Content development (Q & A type, fact sheet, Knowledge objects),sharingkey learning issues Innovation work research , evaluate Customer mobilization/database- farmer network National Knowledge Convention (Jointly with our knowledge partner) Marketing of Practical Action website of Bangladesh part includingPractical Answers Bangla site 7. Practical Answers operation model 8. Operational ModelLocal Knowledge Centre (Gyaner Haat) 9. Human process: Grass Root KnowledgeAgents Agents 10. Map of our existing Knowledge centres 11. Practical Action, Bangladesh Website 12. New features1. Data entry is possible in offline2. Data feeding option added3. More user friendlyTES database 13. Reach (Number of knowledge beneficiary ) Year 2012-2013Service Source People/Yearknowledge centre (30) 90000call centre 1500web content 1500social networking 15000RTE 200100TES NotincludedhereKnowledge Convention 1500Total 309600 (75% of target)Target was 400000 14. Trend of TES from 2008-20131940 192015202408306005001000150020002500300035002008-09 2009-10 2010-11 2011-12 2012-13NumberofTESYearTrend of Technical Enquiry Service 15. System Map 16. External KPI CategoriesINFLUENCEKNOWLEDGEIMPACT?? 17. Business plan (byYear201617) 0.6millionpeopleperyearaccesstheservice 1.8millionpeoplefrompoorcommunitiesbenefitfromtheservice Repositoryof500knowledgeobjectswithatleast400objectsinBengali Astrongnetworkof35decentralizedKnowledgeCentres Answering80,000enquiriesperyear Reach41,500peoplethroughwebsite 5,000downloadsperyear 15newstrategicpartnerships ScalingupourexperienceinNepal,BhutanandIndia 18. KPI Model:What do we measureHow do we measure Knowledge sources Location specific knowledge needs/demands Barriers to access knowledge & information Information channel used Access to information on pro poor technologies Number of technical enquiries No. of knowledge products produced, customized, updated,shared Diversity of knowledge products Knowledge partnership and networks No. of clients reached No. of innovative options developed in knowledge informationmanagement Reduced knowledge poverty 19. Success, good things of Gyaner Haat Reaching knowledge clients directly through Rural TechnologyExtensionists, Call center and Gyaner Haat Increased income, service efficiency and identity of ruralintermediaries Effective relationship between Upazila officers and RTEs Stimulated the functions of technical departments/agents atUnion and Upazilla level Expansion of knowledge service through Govt and privatesector Enhanced timely , low cost knowledge service increasedaccessibility ICT based youth employment Expansion of ICT based development in rural areas 20. Baseline Report of 30 Knowledge CentresSlName of theServicePercentage1. Word Processing 100%2 Computer Training 43%3 Capturing Photograph 83%4 Printing Photo 83%5 Internet Using 97%6 Knowledge Service 6%7 Mobile Banking 11%8 Multimedia Projector 23%9 Phocopy 54%10 Scanning 74%11 Laminating 43%Services providing from Knowledge Centres 21. Baseline Report of 30Knowledge CentresBelow20002000-30003000-40004000-50005000-60006000-70007000-80008000-90009000-1000010000-1100011000-120001200&aboveRTE ( Ag) 16 13 15 4 7 5 4 2 3 1 2 1RTE ( Livestock) 18 20 6 9 9 7 3 0 2 0 1 3RTE ( Fisheries) 5 6 0 5 1 2 1 1 2 1 0 50510152025Income of RTE (all) 22. 735710944209281403012041y = 1877.9x4 - 22659x3 + 92205x2 - 142583x + 78516R = 10500010000150002000025000Baseline Dec/12 Jan/13 Feb/13 Mar/13TakaMonthAverage incomeAverage incomePoly. (Average income) 23. Baseline Report of 30Knowledge Centres21664889774048264230y=582.29x4 6804.9x3 +26336x2 37383x+19436R=10100020003000400050006000700080009000Baseline Dec/12 Jan/13 Feb/13 Mar/13TakaMonthAverageexpenseAverageexpensePoly.(Averageexpense) 24. Baseline Report of 30Knowledge Centres221383727295376851531981221500100200300400500600700800Baseline Dec/12 Jan/13 Feb/13 Mar/13NumberMonthMaleandFemalereceivingservicesfromcentreMaleFemale 25. Key message 1: Our developmentlessons should go to the millions ofend beneficiaries 26. Key message 2: Our developmentlessons should go to the educationsystem 27. Key message 3: Our developmentlessons should go to the developmentpractitioners and policy makers too 28. Challenges of Knowledge Management 29. Theory of changeDelivery stream: De-centralised Knowledge Node(Gynaer Haat), web based content,cell-phone based Call Centres, Expert pool and huge grass root Knowledge Agentsand off line materials (multi-media materials, booklets etc.)Innovation stream: Which pilots new ways of knowledge capturing, sharing, learnsfrom the experience and then feeds successful pilots into the innovation stream.Scaling stream: This is about bringing our development lessons to huge end users(not just project beneficiaries), to decision makers and to our education system, Takesthe lessons of our work and shares them with donors and governments in order tochange the way that development is done.Considering the current investment size, means and manpower PANs Bangladeshintended to reach around 580,000 people directly and 3673750 people indirectly by2017. Indirect is 6 times than direct. However, this target will be higher if we can raisefunds.Gyaner Haat de-centralized Knowledge Center is the key vehicle to serveknowledge clients at grass root 30. Challenges in 30 Centers Information capability/training Preparing demand led content remain a bigchallenge Activating Union level diverse knowledge actors andinstitutions Can RTE play the role as a sub-enterpreuners in theCenter? Relation between RTE, Chairman, Enterpreuner Putting it as a Monitoring agenda of Ministry,Department and local adminsitration Internet speed, Legal status of RTEs, Relation withGovt. and RTE/Enterpreuner 31. Practical Answers1. Content development from your project for online/call centre/print media/optical mediaa) Case studies in English/Banglab) Fact Sheetc) Technical Briefd) Technical Drawinge) Multimedia Objectf) Questions & Answers (FAQ)Now Practical Answers managing organisational website for Bangladesh part.Visit http:// practicalaction.orghttp://practicalaction.org/practicalanswersBangla site http://practicalaction.org/practicalanswers/index.php?language=bnWrite your opinion http://practicalaction.org/blog/Like at https://www.facebook.com/practicalactionbd2. Make a call for your enquiry related to agriculture (Agriculture, Livestock &Fisheries (096 33 123 123)Like at https://www.facebook.com/KrishiCallCentre 32. knowledgeshared freely 33. www.practicalaction.org/www.practicalaction.org/practicalanswersThank You