Panel: User Centered Design for International Development

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INTERACT 2007 presentation about HCI and International Development

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  • 1. Panel: Socially Responsible Design in the Context of International Development INTERACT 2007 PANEL 14 September, 2007 Rio De Janeiro, Brasil John C. Thomas IBM T. J. Watson Research Center [email_address] www.truthtable.com
  • 2. Panelists:
    • Andy Smith, Thames Valley University, UK
    • Rogerio Depaula, Intel
    • Susan Dray, Dray & Associates
    • John Thomas, IBM Research, USA
  • 3. Format:
    • .
    • OPENING STATEMENTS: 10 Minutes each. Include why interested in this topic. Examples or stories.
    • RESPONSES TO QUESTIONS: 20 minutes.
    • AUDIENCE PARTICIPATION: 25 minutes.
  • 4. Three Driving Challenges:
    • How can we create Emergent Global Intelligence?
    • Can we develop a socio-technical Pattern Language? Are there invariants in what works across multiple cultures?
    • How can we view and use Diversity as:
      • A resource for creativity
      • A cause for celebration
      • A mirror for deeper self-knowledge
  • 5. Some examples:
    • IBM WorldJam
      • Halverson, C., Newswanger, J., Erickson, T., Wolf, T.L., Kellogg, W.A., Laff, M., and Malkin, P. (2001). World Jam: Talk among 50,000+. In adjunct proceedings, ECSCW 2001, Bonn, Germany.
    • Heuristic Evaluation improved by taking various viewpoints
      • Desurvire H,. & Thomas JC, (1993), Enhancing the performance of interface evaluators using non-empirical usability methods. Proceedings of the 37th Annual Meeting of the Human Factors and Ergonomics Society , 1132-1136, Santa Monica, CA: Human Factors Society.
    • Board of Directors prototype
      • http:// www.research.ibm.com/knowsoc/prototypes_directors.html
    • Learning Objects as a way to leverage world-wide expertise
      • Thomas, John C. and Farrell, R.G. HCI Techniques from Idea to Deployment: A Case Study for a Dynamic Learning Environment. CHI 2006.
  • 6. Halverson, C., Newswanger, J., Erickson, T., Wolf, T.L., Kellogg, W.A., Laff, M., and Malkin, P. (2001). World Jam: Talk among 50,000+. In adjunct proceedings, ECSCW 2001, Bonn, Germany.
  • 7. Other Jams
    • Manager Jam
    • Values Jam
    • Innovation Jam
    • Automotive Supplier Jam
    • Habitat Jam co-sponsored with UN & Canadian government
      • http://www.habitatjam.com/
  • 8.
  • 9.
  • 10. Some examples:
    • IBM WorldJam
      • Halverson, C., Newswanger, J., Erickson, T., Wolf, T.L., Kellogg, W.A., Laff, M., and Malkin, P. (2001). World Jam: Talk among 50,000+. In adjunct proceedings, ECSCW 2001, Bonn, Germany.
    • Heuristic Evaluation improved by taking various viewpoints
      • Desurvire H,. & Thomas JC, (1993), Enhancing the performance of interface evaluators using non-empirical usability methods. Proceedings of the 37th Annual Meeting of the Human Factors and Ergonomics Society , 1132-1136, Santa Monica, CA: Human Factors Society.
    • Board of Directors prototype
      • http:// www.research.ibm.com/knowsoc/prototypes_directors.html
    • Learning Objects as a way to leverage world-wide expertise
      • Thomas, John C. and Farrell, R.G. HCI Techniques from Idea to Deployment: A Case Study for a Dynamic Learning Environment. CHI 2006.
  • 11.
  • 12. Issues:
    • 1. What is one of the biggest surprises you have had in doing HCI in the context of International Development?
    • 2. In terms of lessons learned, what do you suggest in terms of new or altered methods of HCI?
    • 3. What can you recommend in terms of attitude in doing International Development work?
    • 4. What kind of preparation can you recommend for people about to do HCI in ID in a particular cultural context?
    • 5. More generally, what should people wishing to work in this area study? Do you have any particular recommendations for readings, exercises, work experience opportunities, conferences, etc.?
    • 6. Why should we care about this topic?
    • 7. Other than exploitative economics, are there any potential benefits to the so-called developed world for HCI and International Development?
  • 13. Opportunities:
    • Workshop @ CHI 2008 in Florence: http://www.cc.gatech.edu/~mikeb/HCI4CID/index.html
    • Proposed Workshop at DIS 2008 Capetown:
    • http://www.sigchi.org/dis2008/
    • Open Source Socio-technical Pattern Language effort: Liberating Voices! A Pattern Language for Communication Revolution www.cpsr.org/program/sphere/ pattern s
    • SIG WG; mailing list: e-mail Andy Smith
    • [email_address]
  • 14. References:
    • Thomas, J. C. (2001). An HCI Agenda for the Next Millennium: Emergent Global Intelligence. In R. Earnshaw, R. Guedj, A. van Dam, and J. Vince (Eds.), Frontiers of human-centered computing, online communities, and virtual environments . London: Springer-Verlag.
    • Thomas, J.C. and Kellogg, W.A. (1989). Minimizing ecological gaps in interface design, IEEE Software , January 1989.
    • Thomas, J.C. and Carroll, J. (1978). The psychological study of design. Design Studies, 1 (1) , pp. 5-11.
    • Desurvire H, Thomas JC, (1993), Enhancing the performance of interface evaluators using non-empirical usability methods. Proceedings of the 37th Annual Meeting of the Human Factors and Ergonomics Society , 1132-1136, Santa Monica, CA: Human Factors Society.
    • http://www.research.ibm.com/knowsoc/prototypes_directors.html
    • Thomas, John C. and Farrell, R.G. HCI Techniques from Idea to Deployment: A Case Study for a Dynamic Learning Environment. CHI 2006.
    • Halverson, C., Newswanger, J., Erickson, T., Wolf, T.L., Kellogg, W.A., Laff, M., and Malkin, P. (2001). World Jam: Talk among 50,000+. In adjunct proceedings, ECSCW 2001, Bonn, Germany.