panel: user centered design for international development

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Panel: Socially Panel: Socially Responsible Design in Responsible Design in the Context of the Context of International International Development Development INTERACT 2007 PANEL INTERACT 2007 PANEL 14 September, 2007 14 September, 2007 Rio De Janeiro, Brasil Rio De Janeiro, Brasil John C. Thomas John C. Thomas IBM T. J. Watson Research Center IBM T. J. Watson Research Center [email protected] [email protected] www.truthtable.com www.truthtable.com

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INTERACT 2007 presentation about HCI and International Development

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Page 1: Panel: User Centered Design for International Development

Panel: Socially Responsible Panel: Socially Responsible Design in the Context of Design in the Context of

International DevelopmentInternational Development

INTERACT 2007 PANELINTERACT 2007 PANEL14 September, 200714 September, 2007Rio De Janeiro, BrasilRio De Janeiro, Brasil

John C. ThomasJohn C. ThomasIBM T. J. Watson Research CenterIBM T. J. Watson Research Center

[email protected]@us.ibm.comwww.truthtable.comwww.truthtable.com

Page 2: Panel: User Centered Design for International Development

Panelists: Panelists:

• Andy Smith, Thames Valley Andy Smith, Thames Valley University, UKUniversity, UK

• Rogerio Depaula, IntelRogerio Depaula, Intel

• Susan Dray, Dray & AssociatesSusan Dray, Dray & Associates

• John Thomas, IBM Research, USAJohn Thomas, IBM Research, USA

Page 3: Panel: User Centered Design for International Development

Format:Format:

.•OPENING STATEMENTS: 10 Minutes

each. Include why interested in this topic. Examples or stories.

•RESPONSES TO QUESTIONS: 20 minutes.

•AUDIENCE PARTICIPATION: 25 minutes.

Page 4: Panel: User Centered Design for International Development

Three Driving Challenges:Three Driving Challenges:

• How can we create Emergent Global How can we create Emergent Global Intelligence?Intelligence?

• Can we develop a socio-technical Pattern Can we develop a socio-technical Pattern Language? Are there invariants in “what Language? Are there invariants in “what works” across multiple cultures?works” across multiple cultures?

• How can we view and use Diversity as:How can we view and use Diversity as:– A resource for creativityA resource for creativity– A cause for celebrationA cause for celebration– A mirror for deeper self-knowledgeA mirror for deeper self-knowledge

Page 5: Panel: User Centered Design for International Development

Some Some examples: examples:

• IBM WorldJamIBM WorldJam– Halverson, C., Newswanger, J., Erickson, T., Wolf, T.L., Kellogg, Halverson, C., Newswanger, J., Erickson, T., Wolf, T.L., Kellogg,

W.A., Laff, M., and Malkin, P. (2001). World Jam: Talk among W.A., Laff, M., and Malkin, P. (2001). World Jam: Talk among 50,000+. In adjunct proceedings, ECSCW 2001, Bonn, Germany.50,000+. In adjunct proceedings, ECSCW 2001, Bonn, Germany.

• Heuristic Evaluation improved by taking various viewpointsHeuristic Evaluation improved by taking various viewpoints– Desurvire H,. & Thomas JC, (1993), Enhancing the performance

of interface evaluators using non-empirical usability methods. Proceedings of the 37th Annual Meeting of the Human Factors and Ergonomics Society, 1132-1136, Santa Monica, CA: Human Factors Society.

• “Board of Directors” prototype– http://www.research.ibm.com/knowsoc/prototypes_directors.html

• Learning Objects as a way to leverage world-wide expertiseLearning Objects as a way to leverage world-wide expertise– Thomas, John C. and Farrell, R.G. “HCI Techniques from Idea to

Deployment: A Case Study for a Dynamic Learning Environment”. CHI 2006.

Page 6: Panel: User Centered Design for International Development

Halverson, C., Newswanger, J., Erickson, T., Wolf, T.L., Kellogg, W.A., Laff, M., and Malkin, P. (2001). World Jam: Talk among 50,000+. In adjunct proceedings, ECSCW 2001, Bonn, Germany.

Page 7: Panel: User Centered Design for International Development

Other Jams…Other Jams…

• Manager JamManager Jam

• Values JamValues Jam

• Innovation JamInnovation Jam

• Automotive Supplier JamAutomotive Supplier Jam

• Habitat Jam co-sponsored with Habitat Jam co-sponsored with UN & Canadian governmentUN & Canadian government– http://www.habitatjam.com/http://www.habitatjam.com/

Page 8: Panel: User Centered Design for International Development
Page 9: Panel: User Centered Design for International Development
Page 10: Panel: User Centered Design for International Development

Some Some examples: examples:

• IBM WorldJamIBM WorldJam– Halverson, C., Newswanger, J., Erickson, T., Wolf, T.L., Kellogg, Halverson, C., Newswanger, J., Erickson, T., Wolf, T.L., Kellogg,

W.A., Laff, M., and Malkin, P. (2001). World Jam: Talk among W.A., Laff, M., and Malkin, P. (2001). World Jam: Talk among 50,000+. In adjunct proceedings, ECSCW 2001, Bonn, Germany.50,000+. In adjunct proceedings, ECSCW 2001, Bonn, Germany.

• Heuristic Evaluation improved by taking various viewpointsHeuristic Evaluation improved by taking various viewpoints– Desurvire H,. & Thomas JC, (1993), Enhancing the performance

of interface evaluators using non-empirical usability methods. Proceedings of the 37th Annual Meeting of the Human Factors and Ergonomics Society, 1132-1136, Santa Monica, CA: Human Factors Society.

• “Board of Directors” prototype– http://www.research.ibm.com/knowsoc/prototypes_directors.html

• Learning Objects as a way to leverage world-wide expertiseLearning Objects as a way to leverage world-wide expertise– Thomas, John C. and Farrell, R.G. “HCI Techniques from Idea to

Deployment: A Case Study for a Dynamic Learning Environment”. CHI 2006.

Page 11: Panel: User Centered Design for International Development
Page 12: Panel: User Centered Design for International Development

Issues:Issues:• 1. What is one of the biggest surprises you have had in doing HCI in the

context of International Development?

• 2. In terms of lessons learned, what do you suggest in terms of new or altered methods of HCI?

• 3. What can you recommend in terms of attitude in doing International Development work?

• 4. What kind of preparation can you recommend for people about to do HCI in ID in a particular cultural context?

• 5. More generally, what should people wishing to work in this area study? Do you have any particular recommendations for readings, exercises, work experience opportunities, conferences, etc.?

• 6. Why should we care about this topic?

• 7. Other than exploitative economics, are there any potential benefits to the so-called developed world for HCI and International Development?

Page 13: Panel: User Centered Design for International Development

OpportunitiesOpportunities::

• Workshop @ CHI 2008 in Florence: Workshop @ CHI 2008 in Florence: http://www.cc.gatech.edu/~mikeb/HCI4CID/index.htmlhttp://www.cc.gatech.edu/~mikeb/HCI4CID/index.html

• Proposed Workshop at DIS 2008 Capetown:Proposed Workshop at DIS 2008 Capetown: http://www.sigchi.org/dis2008/http://www.sigchi.org/dis2008/

• Open Source Socio-technical Pattern Open Source Socio-technical Pattern Language effort: Language effort: Liberating Voices! A Pattern Liberating Voices! A Pattern Language for Communication RevolutionLanguage for Communication Revolution www.cpsr.org/program/sphere/www.cpsr.org/program/sphere/patternpatternss

• SIG SIG WG; mailing list: e-mail Andy WG; mailing list: e-mail Andy SmithSmith

[email protected]@tvu.ac.uk

Page 14: Panel: User Centered Design for International Development

References:References:

• Thomas, J. C. (2001). An HCI Agenda for the Next Millennium: Emergent Thomas, J. C. (2001). An HCI Agenda for the Next Millennium: Emergent Global Intelligence. In R. Earnshaw, R. Guedj, A. van Dam, and J. Vince Global Intelligence. In R. Earnshaw, R. Guedj, A. van Dam, and J. Vince (Eds.),(Eds.), Frontiers of human-centered computing, online communities, Frontiers of human-centered computing, online communities, and virtual environmentsand virtual environments. London: Springer-Verlag. . London: Springer-Verlag.

• Thomas, J.C. and Kellogg, W.A. (1989). Minimizing ecological gaps in Thomas, J.C. and Kellogg, W.A. (1989). Minimizing ecological gaps in interface design, interface design, IEEE SoftwareIEEE Software, January 1989., January 1989.

• Thomas, J.C. and Carroll, J. (1978). The psychological study of design. Thomas, J.C. and Carroll, J. (1978). The psychological study of design. Design Studies,Design Studies, 1 (1)1 (1), pp. 5-11. , pp. 5-11.

• Desurvire H, Thomas JC, (1993), Enhancing the performance of interface evaluators using non-empirical usability methods. Proceedings of the 37th Annual Meeting of the Human Factors and Ergonomics Society, 1132-1136, Santa Monica, CA: Human Factors Society.

• http://www.research.ibm.com/knowsoc/prototypes_directors.html• Thomas, John C. and Farrell, R.G. “HCI Techniques from Idea to

Deployment: A Case Study for a Dynamic Learning Environment”. CHI 2006.

• Halverson, C., Newswanger, J., Erickson, T., Wolf, T.L., Kellogg, W.A., Laff, M., and Malkin, P. (2001). World Jam: Talk among 50,000+. In adjunct proceedings, ECSCW 2001, Bonn, Germany.