overview vocational boot camp trainingcewd.org/regmtgs/2014/dtebootcamps_cewdpresentation.pdf ·...
TRANSCRIPT
Overview Vocational Boot Camp Training
Deborah Majeski
June 18, 2014
Deborah Majeski
Manager / Consultant
Employed at DTE Energy for 29 Years
• Leadership roles in various organizations
– Company's electric and gas Meter Reading Operations
– Customer Billing Services
– Facilities and Conference Center
– Joint Use and Community Lighting
– Electric Field Operations
– Technical Training and Corporate Safety
• Actively involved with non-profit organizations for over 25 years
– Executive Board of Directors for Oakland Livingston Human Services Agency
– Vice-President Rebuilding Together Oakland County
• Received MBA from Cleary University
• Had the opportunity to meet and shake the hand of the Saint Pope John Paul, II
• DTE Energy is a national energy company with deep Michigan roots
• DTE Energy is a national energy company with deep Michigan roots
2
• About DTE Energy
• Presentation Overview
• Boot Camp Training
• Workflow Overview
• Questions
Agenda
3
DTE Energy is a national energy company with deep
Michigan roots
DTE Gas
DTE Electric
Headquarters
• DTE Energy is a Fortune 300 company
• Market cap currently ~ $13 billion
• Two utilities serving Michigan
— DTE Electric (founded 1886)
— DTE Gas (founded 1849)
• Non-utility businesses with operations in
over 20 states
• 2.1 million electric customers in Michigan
• 1.2 million gas customers in Michigan
• Approximately 9,900 employees
• DTE is one of the top contributors to
Michigan’s economy
4
Our Businesses
Our Michigan Presence
DTE Electric
DTE Gas
DTE Energy is an integrated energy company
5
Complementary
Non-Utility Businesses
Strong, Stable and Growing
Utilities
• Electric generation and
distribution
• Fully regulated by
Michigan Public
Service Commission
• Natural gas distribution
• Fully regulated by
Michigan Public
Service Commission
Gas Storage & Pipelines (GSP)
Power & Industrial Projects (P&I)
Energy Trading
Transport and store natural gas
Generate economic value and
provide strategic benefits
Own and operate energy related
assets
• About DTE Energy
• Presentation Overview
• Boot Camp Training
• Workflow Overview
• Questions
Agenda
6
Presentation Overview
This presentation will cover the following topics:
• Define the term “Boot Camp” and provide a brief overview of the Boot Camp Competency Model
• Describe the history of DTE Energy’s use of Boot Camps from 2011 and plans for future Boot Camp
projects
• Describe the process DTE Energy used in planning and implementing Boot Camps
• Provide a brief overview of the instructional methods used and content covered in a Boot Camp
7
• About DTE Energy
• Presentation Overview
• Boot Camp Training
• Workflow Overview
• Questions
Agenda
8
Project Purpose: Boot Camp Training
Boot Camps:
• Are significant, collaborative efforts that leverage partnership resources to develop pipelines of excellent
pre-hire candidates for the utility industry
• Provide candidates with pre-hire training and specific utility skills to ready them for utility employment,
with an optimal return on investment for the consortium partnership
• Ensure that those who successfully complete will have a quality “exposure” to requirements so they are
able to satisfactorily accomplish work safely
• Provide students with a transferrable certificate from an accredited training institution upon completion of
training
• Prioritize veteran candidates in the selection process
• Produce a process framework that can be replicated among utility partnerships across the country and
for multiple utility-based job disciplines
9
Boot Camp Competency Model
10
8
7
6
5
4
3
2
1
Occupation- Specific Requirements
Occupation- Specific Requirements
Occupation- Specific Requirements
Industry- Specific Technical
Industry- Specific Technical
Workplace Requirements
Workplace Requirements
Workplace Requirements
Tier 6-8 Occupation Specific Skills/Credential
Boot Camp Certificate of Completion
•Energy Industry Fundamentals
•Hands on Practical Exercises
Tier 4-5 Industry Fundamentals
Preparation for Pre Hire Assessments
Tier 1-3 Basic Training- Identifying
Qualified Candidates
•National Career Readiness Certificate
•Pre-Screen Activities
• Identifying Qualified Candidates for Training acknowledged in Tiers 1-3 includes National Career Readiness
Certification and other pre-screen activities.
• Industry Fundamentals identified in Tiers 4-5 includes preparation for pre hire assessments such as CAST,
TECH, POSS, MASS or SOPD testing if applicable to project.
• Boot Camp is identified in Tiers 6-8 regarding job specific skills including knowledge, technical and other
occupation specific requirements.
Historical Overview of Boot Camps
Natural Gas Boot Camp
• Partnered with Consumers Energy, training is now nationally recognized
• Training Delivered: October 15, 2012 - December 7, 2012 (8 weeks)
• Customized pre-hire training for: DTE Energy Maintenance Fitter Apprentice and Consumers Energy Gas
Utility Worker
• Involved Center of Energy Workforce Development (CEWD) training - Energy Industry Fundamentals (EIF
training
Distribution Operations (Line Worker) Boot Camp
• From 2011 - 2013, over one hundred (100) candidates participated in three (3) customized
pre hire boot camp training for Overhead Line Worker and Underground Splicer
• Training provided by National Utility Industry Training Fund (NUITF)
Fossil Generation Boot Camp
• Training Delivered: September 9, 2013 - November 15, 2013 (10 weeks)
• Customized pre hire training for: Instrument and Control Technician A and Power Plant Operator
• Involved CEWD training - Energy Industry Fundamentals (EIF) training
11
Future Boot Camp Projects
Combined Distribution Boot Camp
• Customized pre-hire training for:
— Assistant Operator
— System Supervisor 1
— Associate Engineer
— Field Service Representative
— Apprentice Planner
• Tentative target start date for training: July 2014
Contact Center Boot Camp • Customized pre hire training for:
— Customer Care Representative - Entry Level
• Tentative target start date for training: August 2014
12
• About DTE Energy
• Presentation Overview
• Boot Camp Training
• Workflow Overview
• Questions
Agenda
13
Workflow Overview
14
“Preparation &
Planning”
• Develop Project Plan
that outlines scope of
effort and resource
requirements.
• Determine Candidate
pre-qualifications .
• Gain approval to
proceed.
“Analysis & Design”
• Determine estimated
timing of
supplemental
exercises/labs &
practice.
• Develop Curriculum
Map with updated
durations.
• Communicate
updated curriculum
requirements to
educational and
agency partners.
“Project
Implementation”
• Create
communications plan.
• Launch initiative with
educational and
agency partners.
• Begin weekly meeting
cadence and
“readiness” checks with
core team.
• Who is preparing work
for the student
candidate pipeline?
“Program Continuous
Improvement and
Evaluation”
• Gather input from
student candidates
through formal
evaluation forms.
• Schedule debrief
sessions with partners
and gather information
on areas to improve
project in the future.
Preparation and Planning
Develop Project Plan
• Determine the time-frame required to meet targeted goals
• Identify key stakeholders and partners and establish roles
• Identify resources and determine project budget
Determine Candidate Pre-Qualifications
• Review required candidate qualifications and align pre-screen efforts to job role
• Identify partner/s involved in pre-screen process
• Develop media release to announce training opportunity
Gain Approval to Proceed
• Provide communication to all stakeholders regarding project
• Work with Human Resources to determine hiring projection and commitment
• Finalize project plan and provide outline of project team roles
15
16
Revision: Project Priority: Project: Development of Boot Camp Training
Gaps to be CorrectedProject Statement
Scope Statement
Current State
Provide historical data and potential cost
savings with boot camp training.
Identify reason for change from status
quo.Key Project Milestones
Target Date
Establish project charter and team TBD
Develop Core Project Team TBD
Draft Working Document Combined Substation Boot Camp Project Plan
TBD
Establish “Buy-in” with Associate Partner/s for Project
TBD
Develop Project Cost Estimate TBD
Implement Boot Camp Recruitment and Pre-Screening
TBD
Implement Boot Camp Training TBD
Champion: Process Owner:
Identify partners involved in project and
involvement.Case for Change
What is not being addressed in current
plan.Provide a Project Statement Identifying
Project Training Plan.
DRAFT
17
Revision: 1Project Priority:
Included in Scope
Excluded from Scope
Major Risks Identified/(Key Assumptions)
• What is not included in the project and
potential inclusion for future projects.
Benefits of Project / Program
Financial Summary (if applicable)
• Identify cost savings with partners using
a collaborative effort approach.
• Determine cost estimate of project that
includes scope of training and number of
target candidates to be trained.
• What are the risks within the project?
Core Team
• Identify project team and key stakeholders
to inform on progress and updates.
Process Owner:
Project: Development of Boot Camp Training
Champion:
• What is included in the project and
expected outcomes.
DRAFT
18
Curriculum Analysis and Design
Determine Estimated Duration and Inclusion of “Hands On” Practical
Exercises
• Identify learning objectives
• Work with subject matter experts to identify practical exercises
• Outline coursework and determine time-frame
Develop Curriculum Map
• Determine how to assess student’s progress within boot camp training
• Develop grading scale/pass or fail assessment for “hands on” practical exercises
Communicate Curriculum Requirements to Educational and Agency Partners
• Facilitate sessions between instructor and subject matter experts
• Provide adequate time for instructor preparation prior to start date of training
19
20
Week One Week Two Week Three Week Four Week Five Week Six Week Seven
Fossil Generation Boot Camp Curriculum Flow
Finalize
Energy
Industry
Fundamentals
with one week
instruction and
Safety Training
Class size 24
students max.
Includes field
practice
Power Plant
Fundamentals
• NERC CIP (TCPP,
RRPP, SCPP
only)(WBT)
• BRPP PPO’s Only
(Fuel Supply
Lessons)
• Ash Handling
• Control Equipment
• Conveyors
• Dust Control
• Dust Control
Equipment 1
• Dust Control
Equipment 2
• Handling Wet and
Frozen Coal
• Stackers
• Bobcat Training
(GWEC, HBPP,
BRPP)
• Monroe Power
Plant PPO”s Only
• Dump Truck
Training
Power Plant
Fundamentals
• Generators
• Turbines
• Condensers
• Condensate and
Boiler Feed
System
• General Service
Water
• Closed Cooling
Water System
• Circulating
Water System
• Waste Water
System
• Heating,
Ventilation, and
Air Conditioning
• Fire Detection
and Suppression
• Compressed Air
Systems
• Control Systems
and Interlocks
• PPO 77 –
Limited Training
Mechanical
Fundamentals
• Demineralizer &
Ion Exchangers
• Indicating
Instruments
• Mechanical Print
Reading
Power Plant
Fundamentals
• The Combustion
Process
• Fuel Types,
Preparation and
Handling
• Handling of
Combustion Air
and Gasses
• Furnaces
• Furnace
Explosions
• Ash Handling
• Steam
Mechanical
Fundamentals
• Introduction to
Power Plants/
Plant Tour
• Understanding
Flow, Pressure,
and Temperature
• Piping & Piping
Support
• Fasteners and
Torquing
• Valves
• Steam Traps
• Filters & Strainers
• Heat Exchangers
& Condensers
• Bearings &
Lubrication
• Pumps (includes
seals)
• Compressors
• Auxiliary Power
(Diesels and
combustion
turbines)
Basic Electrical
Fundamentals
• Electrical Test
Equipment
• Inductors and
Inductance
• Capacitors and
Capacitance
• Transformers
• Battery Theory
• Medium Voltage
Breakers (4160-
4800V)
• Programmable
Logic Controls
• Power & Power
Factor
• Motor Controllers
• Inductive and
Capacitive
Reactance
• Impedance
• Electrical Hazard
Awareness (WBT)
• QEW DTE
Electrical Std -
32015053
Basic Electrical
Fundamentals
• Basic Energy
Concepts
• Circuit
Fundamentals
• Electrical
Quantities & Units
of Measure
• Magnetism &
Electromagnetism
• AC Generators
• DC Generators
• DC Motors
• AC Motors
• Circuit Controlling
and Protective
Devices
• Electrical Print
Reading
• Low Voltage
Breakers (480
Volts or Less)
• Recognizing and
Controlling
Electrical Hazards
Project Implementation
Implementation plan
• Create Communication Plan
• Launch Initiative with Educational and Agency Partners
• Begin Weekly Progress Meetings to Discuss Project and Stay on Target
Develop a Process Map
1. Output
2. Pathway
3. Connection
4. Activity
5. Metrics and Measures
Provides Roles and Responsibilities during the Recruitment and Pre Screen
Process with Student Candidates
21
Pre Screening Activity Process
Determine Candidate Requirements Prior to Training
• Align requirements with qualifications of job role
Advertise Training Opportunity
• Document and Track where Training Opportunity is Advertised
• Always have a tentative target date for start of training with an option to move the training date to allow
more time for recruitment and outreach efforts
Set a Target number of candidates to screen for training
• Determine Target for Training and Determine Target to Screen
Plan all applicable Pre-screen Activities prior to training
• Coordinate Efforts with Workforce Development Agency
• Develop Process Map that outlines candidate pre screen process and identify roles and responsibilities
within project team
22
Task Summary and Implementation Flow
23
Pre-Screen Employability
Skills Certification
Energy Industry Certification
Boot Camp Training
Hire Workplace Learning &
Practice Evaluation
• Advertise
Training
Opportunity
• Set a Target
number of
candidates to
screen for
training
• Plan all
applicable Pre-
screen
Activities prior to
training
Tier 1 - 3
• Identified
National
Career
Readiness
Certification
(NCRC)
candidate
can receive
prior to boot
camp
training
Workforce
Development
Agency
Workforce
Development
Agency
• (130hours/c
onsists of
classroom
or distance
learning)
delivered by
a certified
institution.
• All materials
available
from
CEWD.
• Boot camp
complete
with teacher
work plans,
practice labs
and
materials.
• Includes
field practice
and safety
training
Hire Process:
• Application
Process
(HR provide
overview to
candidates
prior to
graduation)
• Align hire
process
towards
completion
of Training
Tier 4 - 5 Tier 6 - 7
Training
Provider
• Survey student
candidates
• Gather
information from
project team
identifying areas
to improve for
future projects
Utility Utility Utility Training
Provider
• Identify time
involved to
competency
after Boot
Camp
candidate is
hired
Energy Industry Fundamentals & Training
Energy Industry Fundamentals • The purpose of the Energy Industry Fundamentals Certificate is to ensure potential workers gain an
understanding of the energy industry as a prerequisite to occupation-specific training and gain an
understanding of the careers available in the energy industry and the education and training to enter
and advance in those careers.
• The coursework is 130 hours, provided classroom or distance learning environment and delivered by a
certified institution
• All materials available from Center of Energy Workforce Development (CEWD)
Boot Camp Training
• Boot camp training covers occupation-specific training around job role/s
• “Hands On” Practical Exercises
• Employer Specific Safety Training
• Demonstration Training versus “Hands On” Training if Safety is a Concern
24
Program Continuous Improvement
and Evaluation Process
Gather input from Student Candidates through Evaluation/Survey Format
• Develop online surveys to gather input efficiently
— Safety — Design
— Value — Delivery
— Instructor — Verbatim
Schedule Debrief Sessions with Project Team Members and Partners
Involved
• Conduct an After Action Review
What did we intent to do?
What actually happened? Why was there a difference?
What are the lessons learned?
What are we going to do? Actions, Who / When
Continuous Improvement Process
• Identify areas within the project where improvements can be made
25
• About DTE Energy
• Presentation Overview
• Boot Camp Training
• Workflow Overview
• Questions
Agenda
26
