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Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL February 25, 2013 Download at www.iii.org/presentations Robert P. Hartwig, Ph.D., CPCU, President & Economist Insurance Information Institute 110 William Street New York, NY 10038 Tel: 212.346.5520 Cell: 917.453.1885 [email protected]

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Page 1: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

Overview & Outlook for the Commercial P/C Insurance Industry:

Challenges and Opportunities for 2013 & Beyond

NAMIC Commercial Lines SeminarChicago, IL

February 25, 2013Download at www.iii.org/presentations

Robert P. Hartwig, Ph.D., CPCU, President & EconomistInsurance Information Institute 110 William Street New York, NY 10038

Tel: 212.346.5520 Cell: 917.453.1885 [email protected] www.iii.org

Page 2: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

2

Presentation Outline

Economic Outlook & Exposure AnalysisExposure and premium growth depend critically on

growth trajectory for the economyP/C Industry Performance: Overview & Outlook

UnderwritingCatastrophe LossesPricingGrowthCapacity Investments

Page 3: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

The Strength of the Economy Will Influence P/C Insurer

Growth Opportunities

3

Growth Will Expand Insurer Exposure Base Across Most Lines

3

Page 4: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

4

US Real GDP Growth*

* Estimates/Forecasts from Blue Chip Economic Indicators.Source: US Department of Commerce, Blue Economic Indicators 2/13; Insurance Information Institute.

2.7

%0

.5%

3.6

%3

.0%

1.7

%-1

.8%

1.3

%-3

.7%

-5.3

%-0

.3%

1.4

%5

.0%

2.3

%2

.2%

2.6

%2

.4%

0.1

%2

.5%

1.3

%4

.1%

2.0

%1

.3% 3

.1%

1.7

%2

.2%

2.6

%2

.8%

2.7

%2

.9%

2.9

%3

.0%

-0.1

%

-8.9%

4.1

%1

.1%

1.8

%2

.5% 3.6

%3

.1%

-9%

-7%

-5%

-3%

-1%

1%

3%

5%

7%

   2

00

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00

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:4Q

Demand for Insurance Continues To Be Impacted by Sluggish Economic Conditions, but the Benefits of Even Slow Growth Will Compound and

Gradually Benefit the Economy Broadly

Real GDP Growth (%)

Recession began in Dec. 2007. Economic toll of credit crunch, housing slump, labor market contraction

was severe

The Q4:2008 decline was the steepest since the Q1:1982

drop of 6.8%

2013 is expected to see initially slow

growth, then gradually accelerate throughout the year and into 2014

Page 5: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

2012:Q4 GDP Number Was Not as Bad as the Headline Suggests

Sources: Washington Post, Jan. 30, 2013; BEA ;Insurance Information Institute. 5

GDP declined by 0.1% in Q4

The shrinkage in the economy was driven mostly by a decline in defense spending and a decumulation of inventory

State and local govt. are dragging on the economy as well

The private economy actually expanded by 1.2%

Federal defense spending and govt. spending in general

will drag on the economy

Page 6: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

The Fiscal Cliff Was Just the Beginning: Budget Battles for Years to Come?

*P/C Insurance Joint Industry Forum press release (www.iii.org/press_releases), January 15, 2013.Source: Fix the Debt Coalition, January 18, 2013; Insurance Information Institute 6

The “Fiscal Cliff” was just the beginning

There are 10+ “Fiscal Speed Bumps” over the next 5 years, setting up a potentially extended period of fiscal uncertainty

Creates long-term uncertainty around federal spending, tax policy, entitlements

Insurable exposures impacted

Poll: 94% of P/C insurance executives think looming budget battlesIn Washington will hurt the economy.*

Cuts seem

certain

Possible shutdown

Page 7: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

Federal Spending as a Share of State GDP: Vulnerability to Sequestration Varies

Sources: Pew Center on the States (2012) Impact of the Fiscal Cliff on the States; Wells Fargo; Insurance Information Institute. 7

Page 8: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

8

Defense and Non-Defense Federal Spending as a Share of State GDP: Top 10 States*

14

.6

10

.5

9.8

9.8

9.8

8.0

7.0

5.9

5.3

5.2

10

.0

10

.0

10

.0

9.2

4.9

3.8

3.1

2.8

2.7

2.6

0

2

4

6

8

10

12

14

16

HI AK DC MD VA KY AL MO CT AZ DC MD VA NM ID WV TN AK MT SC

Sh

are

of

Sta

te G

DP

(%

)

Federal defense spending accounts for approximately 10%+ of

GDP in 5 states

*As of 2010.Sources: Pew Center on the States (2012) Impact of the Fiscal Cliff on the States; Wells Fargo Securities; Insurance Information Institute.

Defense Spending Non-Defense Spending

Federal non-defense spending accounts for 10%+ of GDP in 3 states

Sequestration Could Adversely Impact Commercial Insurance Exposures Directly at Defense Contractors and Indirectly in Impacted Communities

Page 9: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

State-by-State Leading Indicatorsthrough 2013:Q1

Sources: Federal Reserve Bank of Philadelphia at http://www.philadelphiafed.org/index.cfm ;Insurance Information Institute. 10

5 Fastest Growing StatesSouth Carolina 6.97%Michigan 4.32%West Virginia 3.59%Idaho 3.14%Georgia 3.04%

5 Slowest Growing StatesWyoming -1.09%

Delaware -0.24%North Dakota -0.19%Vermont 0.09%Minnesota 0.18%

Near-term growth forecasts vary widely by state

Page 10: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

74

.47

3.6

73

.67

2.2

73

.6 76

67

.86

8.9

68

.26

7.7 7

1.6 74

.57

4.2 77

.56

7.5 69

.8 74

.37

1.5

63

.75

5.7 5

9.5

60

.9 64

.16

9.9

75

.07

5.3

76

.27

6.4 79

.37

3.2

72

.3 74

.38

2.6

82

.77

4.5

73

.8 76

.8

40

45

50

55

60

65

70

75

80

85

90

Jan

-10

Fe

b-1

0

Ma

r-1

0

Ap

r-1

0

Ma

y-1

0

Jun

-10

Jul-

10

Au

g-1

0

Se

p-1

0

Oct

-10

No

v-1

0

De

c-1

0

Jan

-11

Fe

b-1

1

Ma

r-1

1

Ap

r-1

1

Ma

y-1

1

Jun

-11

Jul-

11

Au

g-1

1

Se

p-1

1

Oct

-11

No

v-1

1

De

c-1

1

Jan

-12

Fe

b-1

2

Ma

r-1

2

Ap

r-1

2

Ma

y-1

2

Jun

-12

Jul-

12

Au

g-1

2

Oct

-12

No

v-1

2

De

c-1

2

Jan

-13

Fe

b-1

3

Consumer Sentiment Survey (1966 = 100)

January 2010 through February 2013

Consumer confidence has been low for years amid high unemployment, falling home prices and other factors adversely impact

consumers, but improved substantially in late 2011 and in 2012

Source: University of Michigan; Insurance Information Institute

Optimism among consumers rose in February despite tax hike, federal budget concerns

11

Page 11: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

12

16.9

16.5

16.1

13.2

10.4

11.6

12.7

14.4 15

.2 15.8

16.9

16.617

.117.5

17.8

17.4

9

10

11

12

13

14

15

16

17

18

19

99 00 01 02 03 04 05 06 07 08 09 10 11 12 13F 14F

(Millions of Units)

Auto/Light Truck Sales, 1999-2014F

Source: U.S. Department of Commerce; Blue Chip Economic Indicators (2/13); Insurance Information Institute.

Car/Light Truck Sales Will Continue to Recover from the 2009 Low Point, Bolstering the Auto Insurer Growth and the Manufacturing Sector.

New auto/light truck sales fell to the lowest level since the late 1960s. Forecast for 2013-14 is

still far below 1999-2007 average of 17 million units, but a robust

recovery is well underway.

Job growth and improved credit market conditions will boost auto sales in

2013 and beyond

Page 12: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

13

(Millions of Units)

New Private Housing Starts, 1990-2014F

1.4

8

1.4

7 1.6

2

1.6

4

1.5

7

1.6

0 1.7

1 1.8

5 1.9

6 2.0

7

1.8

0

1.3

6

0.9

1

0.5

5

0.5

9

0.6

1 0.7

8

0.9

9

1.2

01.3

51.4

6

1.2

9

1.2

0

1.0

11.1

9

0.3

0.5

0.7

0.9

1.1

1.3

1.5

1.7

1.9

2.1

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13F 14F

Source: U.S. Department of Commerce; Blue Chip Economic Indicators (2/13); Insurance Information Institute.

Homeowners Insurers Are Starting to See Meaningful Exposure Growth for the First Time Since 2005. Commercial Insurers with Construction Risk

Exposure, Surety Also Benefit

New home starts plunged 72% from 2005-2009; A net

annual decline of 1.49 million units, lowest since records began

in 1959

Job growth, low inventories of existing homes, low mortgage

rates and demographics are stimulating new

home construction for the first time in years

Page 13: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

14

Construction Employment,Jan. 2010—January 2013*

*Seasonally adjustedSources: US Bureau of Labor Statistics at http://data.bls.gov; Insurance Information Institute.

5,58

15,

522

5,54

25,

554

5,52

75,

512

5,49

7 5,51

95,

499

5,50

15,

497

5,46

85,

435

5,47

85,

485

5,49

7 5,52

45,

530

5,54

75,

546 5,

583

5,57

65,

577 5,

612

5,62

95,

644

5,64

05,

636

5,61

55,

622

5,62

75,

630

5,63

35,

649 5,67

3 5,70

3 5,73

1

5,400

5,450

5,500

5,550

5,600

5,650

5,700

5,750

5,800

Jan-

10F

eb-1

0M

ar-1

0A

pr-1

0M

ay-1

0Ju

n-10

Jul-1

0A

ug-1

0S

ep-1

0O

ct-1

0N

ov-1

0D

ec-1

0Ja

n-11

Feb

-11

Mar

-11

Apr

-11

May

-11

Jun-

11Ju

l-11

Aug

-11

Sep

-11

Oct

-11

Nov

-11

Dec

-11

Jan-

122/

30/2

Mar

-12

Apr

-12

May

-12

Jun-

12Ju

l-12

Aug

-12

Sep

-12

Oct

-12

Nov

-12

Dec

-12

Jan-

13

Construction employment growth accelerated in the second half of 2012. Stronger growth in this key

sector is possible in 2013.

(Thousands)

Page 14: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

15

Construction Employment, Jan. 2003–Jan. 2013

Note: Recession indicated by gray shaded column.Sources: U.S. Bureau of Labor Statistics; Insurance Information Institute.

5,000

5,500

6,000

6,500

7,000

7,500

8,000

'03 '04 '05 '06 '07 '08 '09 '10 '11 '12 '13

The “Great Recession” and housing bust destroyed 2.3 million constructions jobs

The Construction Sector Could Be a Growth Leader in 2013 and 2014 as the Housing Market and Private Investment Recover. Commercial Insurers Will Benefit.

Construction employment

troughed at 5.435 million in Jan.

2011, after a loss of 2.291 million jobs, a 29.7%

plunge from the April 2006 peak

15

Construction employment

peaked at 7.726 million in April 2006

(Thousands) Construction employment as of Jan. 2013 totaled 5.731 million, an

increase of 296,000 jobs or 5.4% from the

Jan. 2011 trough

Page 15: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

16

Commercial & Industrial Loans Outstandingat FDIC-Insured Banks, Quarterly, 2006-2012:Q3*

$1.1

6

$1.1

8

$1.2

2

$1.4

4

$1.4

8

$1.4

9

$1.5

0

$1.4

9

$1.4

3

$1.3

7

$1.2

7

$1.2

1

$1.1

8

$1.1

7

$1.1

7

$1.1

8

$1.2

0

$1.2

4 $1.2

8 $1.3

5

$1.3

7 $1.4

2

$1.4

6

$1.1

3

$1.2

5 $1.3

0

$1.3

9

$1.0

$1.1

$1.2

$1.3

$1.4

$1.5

$1.6

06:Q

1

06:Q

3

07:Q

1

07:Q

3

08:Q

1

08:Q

3

09:Q

1

09:Q

3

10:Q

1

10:Q

3

11:Q

1

11:Q

3

12:Q

1

12:Q

3

Outstanding Commercial Loan Volume Has Been Growing for Over Two Years and Is Now Nearly Back to Early Recession Levels. Bodes Very Well for the Creation of Current and Future Commercial Insurance Exposures

*Latest data as of 2/24/2013.Source: FDIC at http://www2.fdic.gov/qbp/ (Loan Performance spreadsheet); Insurance Information Institute.

$Trillions

Commercial lending plunged by 21.2% ($330B) during the financial crisis and ensuing

period of tight credit

Commercial lending activity is nearly back to pre-crisis levels (+24.9% or $290B)

Page 16: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

17

Value of Construction Put in Place, December 2012 vs. December 2011*

-5.6%

-17.3%

-5.3%

7.8%

15.0%

22.3%

1.2%

-20%

-15%

-10%

-5%

0%

5%

10%

15%

20%

25%

TotalConstruction

Total PrivateConstruction

Residential--Private

Non-Residential--

Private

Total PublicConstruction

Residential-Public

Non-Residential--

Public

Overall Construction Activity is Up, But Growth Is Entirely in the Private Sector as State/Local Government Budget Woes Continue

Growth (%)

Private sector construction activity is up in both the residential and nonresidential segments

*seasonally adjustedSource: U.S. Census Bureau, http://www.census.gov/construction/c30/c30index.html ; Insurance Information Institute.

Private: +15.0% Public: -5.6%

Public sector construction activity remains depressed

Page 17: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

18

Value of Private Construction Put in Place, by Segment, Dec. 2012 vs. Dec. 2011*

6.6%

-3.1%

16.6%

-10.2%

10.4%

-4.5%

13.7%

-0.2%

-7.8%

15.0%

23.6%

7.6%

21.2%25.2%

-15%-10%

-5%0%5%

10%15%20%25%30%

To

tal

Pri

vate

Co

nst

ruct

ion

Res

iden

tial

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tal

No

nre

sid

enti

al

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dg

ing

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ice

Co

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uca

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igio

us

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Rec

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ort

atio

n

Co

mm

un

icat

ion

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wer

Man

ufa

ctu

rin

g

Private Construction Activity is Up in Most Segments, Including the Key Residential Construction Sector

Growth (%) Led by the Residential Construction, Lodging, Office, Transportation and Power industries, Private sector

construction activity is up across many segments after plunging during the “Great Recession”

*seasonally adjustedSource: U.S. Census Bureau, http://www.census.gov/construction/c30/c30index.html ; Insurance Information Institute.

Page 18: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

19

Value of Public Construction Put in Place, by Segment, Dec. 2012 vs. Dec. 2011*

4.1%

-6.4%-12.2%

-1.6%

15.6%

-4.6%

-13.8%

-2.9%-8.8%

-6.3%-5.6%

-17.3%

-5.3%

-21.4%

-29.9%-40%

-30%

-20%

-10%

0%

10%

20%

To

tal

Pu

bli

cC

on

stru

ctio

n

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iden

tial

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tal

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aste

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.

Public Construction Activity is Down in Many Segments as State and Local Budgets Remain Under Stress; Improvement Possible in 2013.

Growth (%)

*seasonally adjustedSource: U.S. Census Bureau, http://www.census.gov/construction/c30/c30index.html ; Insurance Information Institute.

Public sector construction activity is down substantially in many

segments, but is actually now up in some key segments

Transportation and Power projects lead public sector

construction

Page 19: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

58

.35

7.1

60

.45

9.6

57

.85

5.3

55

.15

5.2

55

.3 56

.9 58

.25

8.5 6

0.8

61

.45

9.7

59

.75

4.2 55

.85

1.4 52

.55

2.5

51

.85

2.2 53

.1 54

.15

1.9 53

.35

4.1

52

.55

0.2

50

.55

0.7

51

.65

1.7

49

.95

0.2

53

.1

40

45

50

55

60

65

Jan

-10

Fe

b-1

0

Ma

r-1

0

Ap

r-1

0

Ma

y-1

0

Jun

-10

Jul-

10

Au

g-1

0

Se

p-1

0

Oct

-10

No

v-1

0

De

c-1

0

Jan

-11

Fe

b-1

1

Ma

r-1

1

Ap

r-1

1

Ma

y-1

1

Jun

-11

Jul-

11

Au

g-1

1

Se

p-1

1

Oct

-11

No

v-1

1

De

c-1

1

Jan

-12

Fe

b-1

2

Ma

r-1

2

Ap

r-1

2

Ma

y-1

2

Jun

-12

Jul-

12

Au

g-1

2

Se

p-1

2

Oct

-12

No

v-1

2

De

c-1

2

Jan

-13

ISM Manufacturing Index(Values > 50 Indicate Expansion)

January 2010 through January 2013

The manufacturing sector expanded for 33 of the 37 months from Jan. 2010 through Jan. 2013. The question is whether this will continue.

Source: Institute for Supply Management at http://www.ism.ws/ismreport/mfgrob.cfm; Insurance Information Institute.

Manufacturing activity expanded in 3 of the past 4 months, but only

slightly. The recent trend is basically flat.

20

Page 20: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

22

Manufacturing Growth for Selected Sectors, 2012 vs. 2011*

9.1%

2.5%

11.2%

2.0% 2.6%

4.9%

-1.5%

3.9% 4.3%4.3%

7.0% 7.0%

12.4%

3.8%

-4%-2%0%2%4%6%8%

10%12%14%

All

Ma

nu

fact

uri

ng

Du

rab

le M

fg.

Wo

od

Pro

du

cts

Pri

ma

ryM

eta

ls

Fa

bri

cate

dM

eta

ls

Ma

chin

ery

Ele

ctri

cal

Eq

uip

.

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ort

atio

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qu

ip.

No

n-D

ura

ble

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.

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od

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du

cts

Pe

tro

leu

m &

Co

al

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em

ica

l

Pla

stic

s &

Ru

bb

er

Te

xtile

Pro

du

cts

Manufacturing Is Expanding Across a Wide Range of Sectors that Will Contribute to Growth in Insurable Exposures Including: WC, Commercial

Property, Commercial Auto and Many Liability Coverages

Growth (%)

Manufacturing of durable goods was especially

strong in 2012

*Seasonally adjusted; Date are YTD comparing data through December 2012 to the same period in 2011.Source: U.S. Census Bureau, Full Report on Manufacturers’ Shipments, Inventories, and Orders, http://www.census.gov/manufacturing/m3/

Durables: +7.0% Non-Durables: +2.2%

Page 21: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

66%

68%

70%

72%

74%

76%

78%

80%

82%

Mar

01

Jun 0

1

Sep 0

1

Dec 0

1

Mar

02

Jun 0

2

Sep 0

2

Dec 0

2

Mar

03

Jun 0

3

Sep 0

3

Dec 0

3

Mar

04

Jun 0

4

Sep 0

4

Dec 0

4

Mar

05

Jun 0

5

Sep 0

5

Dec 0

5

Mar

06

Jun 0

6

Sep 0

6

Dec 0

6

Mar

07

Jun 0

7

Sep 0

7

Dec 0

7

Mar

08

Jun 0

8

Sep 0

8

Dec 0

8

Mar

09

Jun 0

9

Sep 0

9

Dec 0

9

Mar

10

Jun 1

0

Sep 1

0

Dec 1

0

Mar

11

Jun 1

1

Sep 1

1

Dec 1

1

Mar

12

Jun 1

2

Sep 1

2

Dec 1

2

Recovery in Capacity Utilization is a Positive Sign for Commercial Exposures

Source: Federal Reserve Board statistical releases at http://www.federalreserve.gov/releases/g17/Current/default.htm. 23

Percent of Industrial Capacity

Hurricane Katrina

March 2001-November 2001

recession

“Full Capacity”

The closer the economy is to operating at “full

capacity,” the greater the inflationary pressure

The US operated at 79.1% of industrial capacity in Jan. 2013, well above the June

2009 low of 68.3%

December 2007-June 2009 Recession

March 2001 through January 2013

23

Page 22: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

24

Manufacturing Employment,Jan. 2010—January 2013*

11,4

6011

,460

11,4

6611

,497

11,5

3111

,539

11,5

5811

,548

11,5

5411

,555

11,5

7711

,590

11,6

2411

,662

11,6

8211

,707

11,7

1511

,724

11,7

4711

,760

11,7

6211

,770

11,7

6911

,797

11,8

4111

,870

11,9

1011

,920

11,9

2611

,935

11,9

5711

,943

11,9

2511

,931

11,9

3811

,946

11,9

50

11,000

11,200

11,400

11,600

11,800

12,000

12,200

12,400

Jan-

10F

eb-1

0M

ar-1

0A

pr-1

0M

ay-1

0Ju

n-10

Jul-1

0A

ug-1

0S

ep-1

0O

ct-1

0N

ov-1

0D

ec-1

0Ja

n-11

Feb

-11

Mar

-11

Apr

-11

May

-11

Jun-

11Ju

l-11

Aug

-11

Sep

-11

Oct

-11

Nov

-11

Dec

-11

Jan-

122/

30/2

Mar

-12

Apr

-12

May

-12

Jun-

12Ju

l-12

Aug

-12

Sep

-12

Oct

-12

Nov

-12

Dec

-12

Jan-

13

Manufacturing employment is up by nearly 500,000 or 4.3% since Jan. 2010

—a surprising source of strength in the economy. Employment in the

sector is close to a multi-year high.

*Seasonally adjustedSources: US Bureau of Labor Statistics at http://data.bls.gov; Insurance Information Institute.

(Thousands)

Page 23: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

50

.7 52

.7 54

.15

4.6

54

.85

3.5

53

.75

2.8 53

.95

4.6 56 5

7.1 5

9.4

59

.75

6.3

54

.45

3.3

53

.45

3.8

52

.65

2.6

52

.65

2.6

53

.05

6.8

56

.15

5.0

53

.75

4.1

52

.75

2.9 54

.3 55

.25

4.8

54

.85

5.7

55

.2

40

45

50

55

60

65

Jan

-10

Fe

b-1

0

Ma

r-1

0

Ap

r-1

0

Ma

y-1

0

Jun

-10

Jul-

10

Au

g-1

0

Se

p-1

0

Oct

-10

No

v-1

0

De

c-1

0

Jan

-11

Fe

b-1

1

Ma

r-1

1

Ap

r-1

1

Ma

y-1

1

Jun

-11

Jul-

11

Au

g-1

1

Se

p-1

1

Oct

-11

No

v-1

1

De

c-1

1

Jan

-12

Fe

b-1

2

Ma

r-1

2

Ap

r-1

2

Ma

y-1

2

Jun

-12

Jul-

12

Au

g-1

2

Se

p-1

2

Oct

-12

No

v-1

2

De

c-1

2

Jan

-13

ISM Non-Manufacturing Index(Values > 50 Indicate Expansion)

January 2010 through January 2013

Non-manufacturing industries have been expanding and adding jobs. The question is whether this will continue.

Source: Institute for Supply Management at http://www.ism.ws/ismreport/nonmfgrob.cfm; Insurance Information Institute.

Optimism among non-manufacturers is stable

and remains expansionary in 2013

25

Page 24: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

26

43,6

9448

,125

69,3

0062

,436

64,0

04 71,2

77 81,2

3582

,446

63,8

5363

,235

64,8

5371

,549

70,6

4362

,304

52,3

7451

,959

53,5

4954

,027

44,3

6737

,884

35,4

7240

,099

38,5

4035

,037

34,3

1739

,201

19,6

95 28,3

2243

,546

60,8

3756

,282

47,8

0630

,620

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000

80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 1112

:Q3

Business Bankruptcy Filings,1980-2012:Q3

Sources: American Bankruptcy Institute at http://www.abiworld.org/AM/AMTemplate.cfm?Section=Home&TEMPLATE=/CM/ContentDisplay.cfm&CONTENTID=61633; Insurance Information Institute

Significant Exposure Implications for All Commercial Lines as Business Bankruptcies Begin to Decline

2011 bankruptcies totaled 47,806, down 15.1% from 56,282 in 2010—the second consecutive year of decline. Business bankruptcies more

than tripled during the financial crisis. Through Q3:2012, filings were down 15.8% vs. Q3:2011

% Change Surrounding Recessions

1980-82 58.6%1980-87 88.7%1990-91 10.3%2000-01 13.0%2006-09 208.9%*

26

Page 25: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

27

Private Sector Business Starts, 1993:Q2 – 2012:Q2*

175

186

174

180

186

192

188

187 18

918

6 190 19

419

119

9 204

202

195

196

196

206

206

201

192

198

206

206

203

211

205

212

200 20

520

420

419

720

320

920

1

192

192

193

201 20

420

221

0 212

209

216 22

0 223

220

220

210

221

212

204

218

209

207

207

199

191 19

317

2 176

169

184

175 17

918

820

018

3 187 19

119

719

319

1

203

150

160

170

180

190

200

210

220

230

93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12

Business Starts Were Down Nearly 20% in the Recession, Holding Back Most Types of Commercial Insurance Exposure, But Are Recovering Slowly

* Annualized based on data through Jun. 30, 2012 (latest available as of Feb. 24, 2013); Seasonally adjusted. Source: Bureau of Labor Statistics, http://www.bls.gov/news.release/cewbd.t08.htm.

(Thousands)

Business starts were up 2.2% to 748,000 in 2011 vs. 2010. In 2012, starts are likely to be up by about

2.7% over 2011 levels.

Business Starts2006: 872,0002007: 843,0002008: 790,0002009: 697,000 2010: 742,000 2011: 748,000 2012: 768,000*

27

Page 26: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

NFIB Small Business Optimism Index

January 1985 through January 2013

Source: National Federation of Independent Business at http://www.advisorperspectives.com/dshort/charts/indicators/Sentiment.html?NFIB-optimism-index.gif ; Insurance Information Institute. 28

Small business optimism has increased but took a big hit

over fiscal fears

Page 27: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

29

12 Industries for the Next 10 Years: Insurance Solutions Needed

Export-Oriented Industries

Health Sciences

Health Care

Energy (Traditional)

Alternative Energy

Petrochemical

Agriculture

Natural Resources

Technology (incl. Biotechnology)

Light Manufacturing

Insourced Manufacturing

Many industries are

poised for growth, though

insurers’ ability to

capitalize on these

industries varies widely

Shipping (Rail, Marine, Trucking)

Page 28: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

30

Oil & Gas Extraction Employment,Jan. 2010—January 2013*

*Seasonally adjustedSources: US Bureau of Labor Statistics at http://data.bls.gov; Insurance Information Institute.

156.

415

6.4

156.

715

7.6

158.

715

7.8

158.

015

9.5

160.

016

1.5

161.

216

1.2

163.

116

4.4

166.

6 169.

317

0.1

171.

017

2.5

173.

6 176.

317

8.2

178.

518

0.9

181.

918

3.1

184.

818

5.2

185.

718

6.8

187.

618

8.0

188.

018

8.2

190.

019

2.2

193.

7

150

155

160

165

170

175

180

185

190

195

200

Jan-

10F

eb-1

0M

ar-1

0A

pr-1

0M

ay-1

0Ju

n-10

Jul-1

0A

ug-1

0S

ep-1

0O

ct-1

0N

ov-1

0D

ec-1

0Ja

n-11

Feb

-11

Mar

-11

Apr

-11

May

-11

Jun-

11Ju

l-11

Aug

-11

Sep

-11

Oct

-11

Nov

-11

Dec

-11

Jan-

122/

30/2

Mar

-12

Apr

-12

May

-12

Jun-

12Ju

l-12

Aug

-12

Sep

-12

Oct

-12

Nov

-12

Dec

-12

Jan-

13

Oil and gas extraction employment is up 23.4%

since Jan. 2010 as the energy sector booms.

Domestic energy production is essential to

any robust economic recovery in the US.

(Thousands)

Page 29: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

33

Growth Analysis by State and Business Segment

Premium Growth Rates Vary Tremendously by State

33

Page 30: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

34

Direct Premiums Written: Total P/CPercent Change by State, 2006-2011*

71

.5

41

.8

26

.4

22

.8

22

.6

20

.8

18

.2

11

.8

10

.5

6.6

6.3

6.1

5.8

4.9

4.7

4.2

3.9

2.4

2.2

2.1

2.1

2.1

0.9

0.9

0.7

0.4

0

10

20

30

40

50

60

70

80

ND

SD

MT IA NE

KS

OK

WY

TX

MN LA

AR WI

TN IN AK

DE

NM

NC

KY

SC

WA

DC

MO VT

MS

Pe

ce

nt

ch

an

ge

(%

)

Sources: SNL Financial LC.; Insurance Information Institute.

Top 25 States

A limited number of states showed strong growth over

the past 5 years

Page 31: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

35

Direct Premiums Written: Total P/CPercent Change by State, 2006-2011*

0.4

-0.6

-0.8

-0.8

-1.1

-1.3

-1.4

-1.6

-1.9

-2.0

-2.5

-3.1

-3.2

-3.5

-4.1

-4.4

-5.2

-5.8

-6.0

-10

.3

-10

.5

-10

.8

-11

.7

-12

.0

-13

.5

-19

.2

-25

-20

-15

-10

-5

0

5

AL

OH IL VA

NY

UT

US

GA

CT

PA

NJ

CO

MD

MA ID OR RI

ME MI

HI

NH

WV

FL

CA AZ

NV

Pe

ce

nt

ch

an

ge

(%

)

Bottom 25 States

States with the poorest performing economies also produced the most negative net change in premiums of

the past 5 years

Sources: SNL Financial LC.; Insurance Information Institute.

Page 32: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

36

Direct Premiums Written: Comm. LinesPercent Change by State, 2006-2011*

10

0.9

60

.8

38

.9

28

.9

27

.9

25

.6

14

.9

8.3

4.0

2.9

2.7

0.9

0.2

0.0

-0.5

-1.5

-2.5

-3.0

-6.3

-6.4

-6.6

-6.6

-6.7

-7.6

-7.8

-7.9

-20

0

20

40

60

80

100

120

ND

SD

MT IA NE

KS

OK

WY

MN

TX

AK WI

VT IN AR

LA

TN

DC IL

OH

MA

NM

MS

WA

NY

NC

Pe

ce

nt

ch

an

ge

(%

)

Sources: SNL Financial LC.; Insurance Information Institute.

Top 25 States

Only 12 states showed any commercial lines growth

2006 and 2011

Page 33: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

37

Direct Premiums Written: Comm. LinesPercent Change by State, 2006-2011*

-7.9

-8.0

-8.1

-9.0

-10

.0

-10

.1

-10

.8

-11

.4

-11

.6

-12

.2

-12

.7

-12

.9

-13

.2

-13

.2

-13

.6

-14

.7

-15

.0

-16

.0

-16

.7

-19

.4

-19

.8

-19

.9

-23

.7

-24

.4

-26

.4

-33

.0

-40

-35

-30

-25

-20

-15

-10

-5

0

KY

PA

MO

US

ME

CT

SC AL

VA

GA ID

MD NJ RI

CO

UT

OR MI

DE

CA

NH HI

FL AZ

WV

NV

Pe

ce

nt

ch

an

ge

(%

)

Bottom 25 States

States with the poorest performing economies also produced the most negative net change in premiums of

the past 5 years

Sources: SNL Financial LC.; Insurance Information Institute.

Page 34: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

38

Direct Premiums Written: Workers’ CompPercent Change by State, 2006-2011*

32

1.6

16

0.5

13

.2

12

.7

10

.9

1.2

0.6

-1.5

-6.3

-6.9

-7.0

-10

.4

-10

.5

-11

.6

-13

.3

-13

.4

-14

.6

-14

.8

-15

.3

-16

.1

-16

.4

-17

.0

-17

.2

-18

.6

-19

.4

-19

.8

-50

0

50

100

150

200

250

300

350

ND

MT

SD IA

OK WI

NY

KS

WY IL CT

OH PA

NE

NJ

MN MI

ME IN MA

NC LA

NM VA RI

AL

Pe

ce

nt

ch

an

ge

(%

)

*Excludes monopolistic fund states: ND, OH, WA, WY as well as WV, which transitioned to a competitive structure during this period.Sources: SNL Financial LC.; Insurance Information Institute.

Top 25 States

Page 35: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

39

Direct Premiums Written: Worker’s CompPercent Change by State, 2006-2011*

-19

.8

-19

.9

-21

.0

-22

.2

-22

.9

-23

.0

-23

.1

-23

.1

-23

.4

-23

.6

-25

.5

-25

.6

-26

.1

-28

.4

-29

.0

-29

.2

-29

.6

-29

.8

-36

.1

-40

.3

-43

.8

-44

.2

-45

.2

-46

.1

-49

.0

-52

.5-55

-50

-45

-40

-35

-30

-25

-20

-15

TN

MS

US

OR ID SC

AR

TX

GA

DC

MD

KY

VT

AK

MO

NH AZ

CA

CO

UT

WA

DE HI

NV

WV

FL

Pe

ce

nt

ch

an

ge

(%

)

Bottom 25 States

States with the poorest performing economies also produced the most negative net change in premiums of

the past 5 years

*Excludes monopolistic fund states: ND, OH, WA, WY as well as WV, which transitioned to a competitive structure during this period.Sources: SNL Financial LC.; Insurance Information Institute.

Page 36: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

43

Labor Market Trends

Massive Job Losses Sapped the Economy and Commercial/Personal

Lines Exposure, But Trend is Improving

43

Page 37: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

44

Unemployment and Underemployment Rates: Stubbornly High in 2012, But Falling

2

4

6

8

10

12

14

16

18

Jan00

Jan01

Jan02

Jan03

Jan04

Jan05

Jan06

Jan07

Jan08

Jan09

Jan10

Jan11

Jan12

Jan13

Traditional Unemployment Rate U-3

Unemployment + Underemployment Rate U-6

Unemployment stood at 7.9% in

Jan. 2013—lowest in 4 years.

Unemployment peaked at 10.1% in October 2009, highest monthly rate since 1983.

Peak rate in the last 30 years:

10.8% in November -

December 1982

Source: US Bureau of Labor Statistics; Insurance Information Institute.

U-6 went from 8.0% in March

2007 to 17.5% in October 2009; Stood at 14.4%

in Jan. 2013

January 2000 through Jan. 2013, Seasonally Adjusted (%)

Recession ended in

November 2001

Unemployment kept rising for

19 more months

Recession began in

December 2007

Stubbornly high unemployment and underemployment constrain overall economic growth, but the job market is now clearly improving

44

Page 38: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

22

75

41

68

50

12

36

61

-79

24 6

8 74

51

2-1

14

-10

5-2

22

-21

9-2

03

-26

7-2

69

-42

9-4

84

-78

6 -70

1-8

21

-69

2-8

12

-82

1-2

88

-44

2-2

82 -2

22 -1

62

-23

3-3

4-1

67

-17

-26

17

01

02

94 10

31

29

11

3 18

81

54

11

48

02

43

22

3 30

31

83

17

72

06

12

92

56

17

41

97 24

9 32

32

65

20

81

20 15

27

81

77

13

11

18

21

7 25

62

02

16

6

11

1(1,000)

(800)

(600)

(400)

(200)

0

200

400

Jan

-07

Fe

b-0

7M

ar-

07

Ap

r-0

7M

ay-

07

Jun

-07

Jul-

07

Au

g-0

7S

ep

-07

Oct

-07

No

v-0

7D

ec-

07

Jan

-08

Fe

b-0

8M

ar-

08

Ap

r-0

8M

ay-

08

Jun

-08

Jul-

08

Au

g-0

8S

ep

-08

Oct

-08

No

v-0

8D

ec-

08

Jan

-09

Fe

b-0

9M

ar-

09

Ap

r-0

9M

ay-

09

Jun

-09

Jul-

09

Au

g-0

9S

ep

-09

Oct

-09

No

v-0

9D

ec-

09

Jan

-10

Fe

b-1

0M

ar-

10

Ap

r-1

0M

ay-

10

Jun

-10

Jul-

10

Au

g-1

0S

ep

-10

Oct

-10

No

v-1

0D

ec-

10

Jan

-11

Fe

b-1

1M

ar-

11

Ap

r-1

1M

ay-

11

Jun

-11

Jul-

11

Au

g-1

1S

ep

-11

Oct

-11

No

v-1

1D

ec-

11

Jan

-12

Fe

b-1

2M

ar-

12

Ap

r-1

2M

ay-

12

Jun

-12

Jul-

12

Au

g-1

2S

ep

-12

Oct

-12

No

v-1

2D

ec-

12

Jan

-13

Monthly Change in Private Employment

January 2008 through Jan. 2013 (Thousands)

Private Employers Added 6.07million Jobs Since Jan. 2010 After Having Shed 4.98 Million Jobs in 2009 and 3.80 Million in 2008 (State and Local Governments Have Shed Hundreds of Thousands of Jobs)

Source: US Bureau of Labor Statistics: http://www.bls.gov/ces/home.htm; Insurance Information Institute

Monthly Losses in Dec. 08–Mar. 09 Were

the Largest in the Post-WW II Period

166,000 private sector jobs were

created in January

45

Jobs Created2012: 2.247 Mill2011: 2.420 Mill2010: 1.235 Mill

Page 39: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

-0.0

17

-0.0

43

0.06

8

0.23

8

0.34

0

0.43

4

0.53

7

0.66

6

0.77

9

0.96

7

1.12

1

1.23

5

1.31

5

1.55

8

1.78

1

2.08

4

2.26

7

2.44

4

2.65

0

2.77

9

3.03

5

3.20

9

3.40

6

3.65

5

3.97

8

4.24

3

4.45

1

4.57

1

4.72

3

4.80

1

4.97

8

5.10

9

5.22

7

5.44

4

5.70

0

5.90

2

6.06

8

-1.0

0.0

1.0

2.0

3.0

4.0

5.0

6.0

7.0

Jan-

10

Feb

-10

Mar

-10

Apr

-10

May

-10

Jun-

10

Jul-1

0

Aug

-10

Sep

-10

Oct

-10

Nov

-10

Dec

-10

Jan-

11

Feb

-11

Mar

-11

Apr

-11

May

-11

Jun-

11

Jul-1

1

Aug

-11

Sep

-11

Oct

-11

Nov

-11

Dec

-11

Jan-

12

Feb

-12

Mar

-12

Apr

-12

May

-12

Jun-

12

Jul-1

2

Aug

-12

Sep

-12

Oct

-12

Nov

-12

Dec

-12

Jan-

13

Mill

ion

sCumulative Change in Private Sector Employment: Jan. 2010—Jan. 2013

January 2010 through January 2013* (Millions)

Source: US Bureau of Labor Statistics: http://www.bls.gov/ces/home.htm; Insurance Information Institute

Cumulative job gains through Jan. 2013 totaled 6.08 million

47

Job gains and pay increases have added more than $600 billion to payrolls

since Jan. 2010

Private Employers Added 6.07million Jobs Since Jan. 2010 After Having Shed 4.98 Million Jobs in 2009 and 3.80 Million in 2008 (State and Local Governments Have Shed Hundreds of Thousands of Jobs)

Page 40: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

0

-8

40

86

518

259

109

-70

-212 -188

-201

-221

-230

-267

-282

-295

-349

-367

-446 -4

13

-427

-454

-475

-486

-488

-483

-487

-504

-533

-551

-533 -4

75

-465

-521

-531

-544

-700

-500

-300

-100

100

300

500

700

Jan-

10

Feb

-10

Mar

-10

Apr

-10

May

-10

Jun-

10

Jul-1

0

Aug

-10

Sep

-10

Oct

-10

Nov

-10

Dec

-10

Jan-

11

Feb

-11

Mar

-11

Apr

-11

May

-11

Jun-

11

Jul-1

1

Aug

-11

Sep

-11

Oct

-11

Nov

-11

Dec

-11

Jan-

12

Feb

-12

Mar

-12

Apr

-12

May

-12

Jun-

12

Jul-1

2

Aug

-12

Sep

-12

Oct

-12

Nov

-12

Dec

-12

Cumulative Change in Government Employment: Jan. 2010—Dec. 2012

January 2010 through Dec. 2012* (Millions)

Source: US Bureau of Labor Statistics http://www.bls.gov/data/#employment; Insurance Information Institute

Cumulative job losses through Dec. 2012 totaled 544,000

48

Governments at All Levels are Under Severe Fiscal Strain As Tax Receipts Plunged and Pension Obligations Soared During the

Financial Crisis, Causing Them to Reduce Staff

Government at all levels has shed more than half a million jobs since Jan. 2010 even as

private employers created 5.42 million jobs, though

losses may now be ending.

Temporary Census hiring distorted 2010

figures

Page 41: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

50

Unemployment Rates by State, December 2012:Highest 25 States*

10

.2

10

.2

9.8

9.6

9.2

8.9

8.7

8.6

8.6

8.6

8.5

8.4

8.4

8.2

8.2

8.1

8.0

7.9

7.9

7.8

7.6

7.6

7.6

7.5

7.3

7.1

0

2

4

6

8

10

12

14

NV RI CA NJ NC MI IL CT GA MS DC OR SC IN NY KY FL AZ PA US CO TN WA WV ME AL

Un

em

plo

ym

en

t R

ate

(%

)

*Provisional figures for December 2012, seasonally adjusted.Sources: US Bureau of Labor Statistics; Insurance Information Institute.

In December, 22 states reported over-the-month unemployment rate

decreases, 16 states and the District of Columbia had increases, and 12 states

had no change.

Page 42: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

51

7.1

6.9

6.7

6.7

6.7

6.6

6.6

6.6

6.6

6.4

6.1

5.7

5.7

5.5

5.5

5.5

5.4

5.2

5.2

5.1

5.1

4.9

4.9

4.4

3.7

3.2

0

2

4

6

8

AR DE MA MO OH AK ID MD WI NM TX MT NH LA MN VA KS HI UT OK VT IA WY SD NE ND

Une

mpl

oym

ent R

ate

(%)

Unemployment Rates by State, December 2012: Lowest 25 States*

*Provisional figures for December 2012, seasonally adjusted.Sources: US Bureau of Labor Statistics; Insurance Information Institute.

In December, 22 states reported over-the-month unemployment rate

decreases, 16 states and the District of Columbia had increases, and 12 states

had no change.

Page 43: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

52

US Unemployment Rate Forecast

4.5

%4

.5%

4.6

%4

.8%

4.9

% 5.4

% 6.1

%6

.9%

8.1

%9

.3%

9.6

% 10

.0%

9.7

%9

.6%

9.6

%

8.9

%9

.1%

9.1

%8

.7%

8.3

%8

.2%

8.0

%7

.8%

7.8

%7

.7%

7.6

%7

.5%

7.4

%7

.3%

7.1

%7

.0%

9.6

%

4.0%

5.0%

6.0%

7.0%

8.0%

9.0%

10.0%

11.0%

07

:Q1

07

:Q2

07

:Q3

07

:Q4

08

:Q1

08

:Q2

08

:Q3

08

:Q4

09

:Q1

09

:Q2

09

:Q3

09

:Q4

10

:Q1

10

:Q2

10

:Q3

10

:Q4

11

:Q1

11

:Q2

11

:Q3

11

:Q4

12

:Q1

12

:Q2

12

:Q3

12

:Q4

13

:Q1

13

:Q2

13

:Q3

13

:Q4

14

:Q1

14

:Q2

14

:Q3

14

:Q4

Rising unemployment

eroded payrolls

and workers comp’s

exposure base.

Unemployment peaked at 10%

in late 2009.

* = actual; = forecastsSources: US Bureau of Labor Statistics; Blue Chip Economic Indicators (2/13 edition); Insurance Information Institute.

2007:Q1 to 2014:Q4F*

Unemployment forecasts have been revised slightly

downwards. Optimistic scenarios put the

unemployment as low as 7.0% by Q4 of next year.

Jobless figures have been revised

slightly downwards for 2013/14

Page 44: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

54

Nonfarm Payroll (Wages and Salaries):Quarterly, 2005–2012:Q3

Note: Recession indicated by gray shaded column. Data are seasonally adjusted annual rates.Sources: http://research.stlouisfed.org/fred2/series/WASCUR; National Bureau of Economic Research (recession dates); Insurance Information Institute.

Billions

$5,500

$5,750

$6,000

$6,250

$6,500

$6,750

$7,00005

:Q1

05:Q

2

05:Q

3

05:Q

4

06:Q

1

06:Q

2

06:Q

3

06:Q

4

07:Q

1

07:Q

2

07:Q

3

07:Q

4

08:Q

1

08:Q

2

08:Q

3

08:Q

4

09:Q

1

09:Q

2

09:Q

3

09:Q

4

10:Q

1

10:Q

2

10:Q

3

10:Q

4

11:Q

1

11:Q

2

11:Q

3

11:Q

4

12:Q

1

12:Q

2

12:Q

3

Prior Peak was 2008:Q1 at $6.60 trillion

Latest (2012:Q2) was $6.88 trillion, a new peak--$663B

above 2009 trough

Recent trough (2009:Q3) was $6.25 trillion, down

5.3% from prior peak

Growth rates in 2012Q1:12 over Q4:11: 1.8%Q2 over Q1: 1.4%

Q3 over Q2: 0.3%

Pace of payroll growth is slowing

in 2012

54

Page 45: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

$2,000

$3,000

$4,000

$5,000

$6,000

$7,000

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12*

$25

$30

$35

$40

$45

$50Wage & Salary DisbursementsWC NPW

55

Payroll Base* WC NWP

Payroll vs. Workers Comp Net Written Premiums, 1990-2012E

*Private employment; Shaded areas indicate recessions. Payroll and WC premiums for 2012 is I.I.I. estimate based YTD 2012 actuals.Sources: NBER (recessions); Federal Reserve Bank of St. Louis at http://research.stlouisfed.org/fred2/series/WASCUR ; NCCI; I.I.I.

Continued Payroll Growth and Rate Increases Suggest WC NWP Will Grow Again in 2012; +7.9% Growth in 2011 Was the First Gain Since 2005

7/90-3/91 3/01-11/0112/07-6/09

$Billions $Billions

WC premium volume dropped two years before

the recession began

WC net premiums written were down $14B or 29.3% to

$33.8B in 2010 after peaking at $47.8B

in 2005

+9% in 2012E

Page 46: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

57

P/C Insurance Industry Financial Overview

Profit Recovery in 2012 After High CAT Losses; Ultimate

Impact of Sandy Still Unclear

57

Page 47: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

P/C Net Income After Taxes1991–2012:Q3 ($ Millions)

$1

4,1

78

$5

,84

0

$1

9,3

16

$1

0,8

70

$2

0,5

98

$2

4,4

04 $

36

,81

9

$3

0,7

73

$2

1,8

65

$3

,04

6

$3

0,0

29

$6

2,4

96

$3

,04

3

$3

5,2

04

$1

9,1

50

$2

6,9

81

$2

8,6

72

-$6,970

$6

5,7

77

$4

4,1

55

$2

0,5

59

$3

8,5

01

-$10,000

$0

$10,000

$20,000

$30,000

$40,000

$50,000

$60,000

$70,000

$80,000

91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12:Q3

2005 ROE*= 9.6% 2006 ROE = 12.7% 2007 ROE = 10.9% 2008 ROE = 0.1% 2009 ROE = 5.0% 2010 ROE = 6.6% 2011 ROAS1 = 3.5% 2012:Q3 ROAS1 = 6.3%

P-C Industry 2012:Q3 profits were up 222% from 2011:Q3, due primarily to lower catastrophe losses

* ROE figures are GAAP; 1Return on avg. surplus. Excluding Mortgage & Financial Guaranty insurers yields a 6.6% ROAS through 2012:Q3, 4.6% ROAS for 2011, 7.6% for 2010 and 7.4% for 2009.Sources: A.M. Best, ISO, Insurance Information Institute

Page 48: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

A 100 Combined Ratio Isn’t What ItOnce Was: Investment Impact on ROEs

Combined Ratio / ROE

* 2008 -2012 figures are return on average surplus and exclude mortgage and financial guaranty insurers. 2012:Q3 combined ratio including M&FG insurers is 100.9, ROAS = 6.3%; 2011 combined ratio including M&FG insurers is 108.2, ROAS = 3.5%. Source: Insurance Information Institute from A.M. Best and ISO data.

97.5

100.6 100.1 100.8

92.7

101.099.3

100.9 100.0

106.4

95.7

6.6%

4.6%

7.6%7.4%4.4%

9.6%

15.9%

14.3%

12.7% 10.9%

8.8%

80

85

90

95

100

105

110

1978 1979 2003 2005 2006 2007 2008 2009 2010 2011 2012:9M0%

3%

6%

9%

12%

15%

18%

Combined Ratio ROE*

Combined Ratios Must Be Lower in Today’s DepressedInvestment Environment to Generate Risk Appropriate ROEs

A combined ratio of about 100 generates an ROE of ~6.6% in 2012, ~7.5% ROE in 2009/10,

10% in 2005 and 16% in 1979

Year Ago

2011:Q3 = 108.1, 3.1% ROE

Page 49: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

-5%

0%

5%

10%

15%

20%

25%

75

76

77

78

79

80

81

82

83

84

85

86

87

88

89

90

91

92

93

94

95

96

97

98

99

00

01

02

03

04

05

06

07

08

09

10

11

*1

2:

Profitability Peaks & Troughs in the P/C Insurance Industry, 1975 – 2012:Q3*

*Profitability = P/C insurer ROEs. 2011 figure is an estimate based on ROAS data. Note: Data for 2008-2012 exclude mortgage and financial guaranty insurers. 2012:Q3 ROAS = 6.2% including M&FG.Source: Insurance Information Institute; NAIC, ISO, A.M. Best.

1977:19.0% 1987:17.3%

1997:11.6%2006:12.7%

1984: 1.8% 1992: 4.5% 2001: -1.2%

10 Years

10 Years9 Years

2011:4.6%*

History suggests next ROE peak will be in 2016-2017

ROE

1975: 2.4%

2012:Q3: 6.6%

Page 50: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

61

ROE vs. Equity Cost of Capital:U.S. P/C Insurance:1991-2012*

* Return on average surplus in 2008-2012 excluding mortgage and financial guaranty insurers. 2012 figures are III estimates.Source: The Geneva Association, Insurance Information Institute

-2%

0%

2%

4%

6%

8%

10%

12%

14%

16%

18%

91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08* 09* 10* 11* 12*

ROE Cost of Capital

-13

.2 p

ts +1

.7 p

ts

+2

.3 p

ts

-9.0

pts

-6.4

pts

-3.2

pts

The P/C Insurance Industry Fell WellShort of Its Cost of Capital Every Year Since 2008

US P/C Insurers Missed Their Cost of Capital by an Average 6.7 Points from 1991 to 2002, but on Target or Better

2003-07, Fell Short in 2008-2012

The Cost of Capital is the Rate of Return Insurers Need to

Attract and Retain Capital to the Business

(Percent)

-2.4

pts

-7.3

pts

-6.9

pts

Page 51: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

62

U.S. Insured Catastrophe Loss Update

2012 Catastrophe Losses Were Close to “Average” Until Sandy Hit

2011 Was the 5th Most Expensive Year on Record

62

Page 52: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

63

2012 Catastrophe Summary

Catastrophe Communications: US & GlobalU.S. Focus: ~$37-$42B = 2nd Most Costliest Year Ever for

Insured Catastrophe Loss (Behind 2005) Economic Losses = $101B Crop = Additional ~$16B ($7B-$8B privately insured) NFIP Flood = Additional $9B+ Flood losses/NFIP/FEMA has been the #1 communications

“issue” in the wake of SandyGlobal Focus: $65B in Insured LossesWell Below $105B in

2011 but Above 10-Yr. Avg. of $50B Cats abroad did not drive media cycle in 2012, save

ongoing Fukishima issues; Climate change Market Consequences: Primary & Reinsurance

Impacts on price, availability

Page 53: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

Nu

mb

er

Geophysical (earthquake, tsunami, volcanic activity)

Climatological (temperature extremes, drought, wildfire)

Meteorological (storm)

Hydrological (flood, mass movement)

Natural Disasters in the United States, 1980 – 2012Number of Events (Annual Totals 1980 – 2012)

Source: MR NatCatSERVICE 66

41

19

121

3

50

100

150

200

250

300

1980 1982 1984 1986 1988 1990 1992 1994 1996 1998 2000 2002 2004 2006 2008 2010 2012

There were 184 natural disaster events in the

US in 2012

Page 54: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

U.S. Thunderstorm Loss Trends, 1980 – 2012

68Source: Property Claims Service, MR NatCatSERVICE

Average thunderstorm

losses are up 7 fold since the early

1980s. The 5- year running average

loss is up sharply.

Hurricanes get all the headlines, but thunderstorms are consistent

producers of large scale loss. 2008-2012 are the most expensive

years on record.

Thunderstorm losses in 2012 totaled $14.9 billion, the 2nd

highest on record

Page 55: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

69

Top 16 Most Costly Disastersin U.S. History

(Insured Losses, 2012 Dollars, $ Billions)

$7.8 $8.7 $9.2 $11.1$13.4

$20.0$23.9 $24.6$25.6

$48.7

$7.5$7.1$6.7$5.6$5.6$4.4

$0

$10

$20

$30

$40

$50

$60

Irene (2011) Jeanne(2004)

Frances(2004)

Rita (2005)

Tornadoes/T-Storms

(2011)

Tornadoes/T-Storms

(2011)

Hugo (1989)

Ivan (2004)

Charley(2004)

Wilma(2005)

Ike (2008)

Sandy*(2012)

Northridge(1994)

9/11 Attack(2001)

Andrew(1992)

Katrina(2005)

Hurricane Sandy could become the 4th or 5th costliest event in US

insurance history

Hurricane Irene became the 12th most expense hurricane

in US history in 2011

Includes Tuscaloosa, AL,

tornado

Includes Joplin, MO, tornado

12 of the 16 Most Expensive Events in US History Have

Occurred Over the Past Decade

*Estimate as of 12/09/12 based on estimates of catastrophe modeling firms and reported losses as of 1/12/13. Estimates range up to $25B.Sources: PCS; Insurance Information Institute inflation adjustments to 2012 dollars using the CPI.

Page 56: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

70

$1

2.6

$1

1.0

$3

.8

$1

4.3

$1

1.6

$6

.1

$3

4.7

$7

.6

$1

6.3

$3

3.7

$7

3.4

$1

0.5

$7

.5

$2

9.2

$1

1.5

$1

4.4

$3

3.1

$3

7.0

$1

4.0

$4

.8

$8

.0

$3

7.8

$8

.8

$2

6.4

$0

$10

$20

$30

$40

$50

$60

$70

$80

89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12*

US Insured Catastrophe Losses

*As of 1/2/13. Includes $20B gross loss estimate for Hurricane Sandy.Note: 2001 figure includes $20.3B for 9/11 losses reported through 12/31/01 ($25.9B 2011 dollars). Includes only business and personal property claims, business interruption and auto claims. Non-prop/BI losses = $12.2B ($15.6B in 2011 dollars.) Sources: Property Claims Service/ISO; Insurance Information Institute.

US CAT Losses in 2012 Will Likely Become the 2nd or 3rd Highest in US History on An Inflation-Adjusted

Basis (Pvt Insured). 2011 Losses Were the 5th Highest

2012 CAT losses were down nearly 50% from 2011 until Sandy struck in late October

Record Tornado Losses Caused

2011 CAT Losses to Surge

($ Billions, 2012 Dollars)

70

Page 57: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

71

Combined Ratio Points Associated with Catastrophe Losses: 1960 – 2012*

Notes: Private carrier losses only. Excludes loss adjustment expenses and reinsurance reinstatement premiums. Figures are adjusted for losses ultimately paid by foreign insurers and reinsurers.Source: ISO (1960-2011); A.M. Best (2012E) Insurance Information Institute.

0.4

1.2

0.4 0.

8 1.3

0.3 0.4 0.

71.

51.

00.

40.

4 0.7

1.8

1.1

0.6

1.4 2.

01.

3 2.0

0.5

0.5 0.7

3.0

1.2

2.1

8.8

2.3

5.9

3.3

2.8

1.0

3.6

2.9

1.6

5.4

1.6

3.3

3.3

8.1

2.7

1.6

5.0

2.6

3.4

8.7 9.

4

3.6

0.9

0.1

1.1

1.1

0.8

0

1

2

3

4

5

6

7

8

9

10

1960

1962

1964

1966

1968

1970

1972

1974

1976

1978

1980

1982

1984

1986

1988

1990

1992

1994

1996

1998

2000

2002

2004

2006

2008

2010

2012

E

The Catastrophe Loss Component of Private Insurer Losses Has Increased Sharply in Recent Decades

Avg. CAT Loss Component of the Combined Ratio

by Decade

1960s: 1.04 1970s: 0.85 1980s: 1.31 1990s: 3.39 2000s: 3.52 2010s: 7.20*

Combined Ratio Points Catastrophe losses as a share of all losses reached

a record high in 2012

Page 58: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

74

Top 16 Most Costly World Insurance Losses, 1970-2012*

(Insured Losses, 2012 Dollars, $ Billions)

*Figures do not include federally insured flood losses.**Estimate based on PCS value of $18.75B as of 1/18/13 and assumption of upward development based on catastrophe modeler estimates ranging as high as $25B.Sources: Swiss Re sigma 1/2011; Munich Re; Insurance Information Institute research.

$11.1$13.4 $13.4$13.4

$20.0$23.9 $24.6$25.6

$38.6

$48.7

$7.8 $8.1 $8.5 $8.7 $9.2 $9.6

$0

$10

$20

$30

$40

$50

$60

Hugo (1989)

WinterStormDaria(1991)

ChileQuake(2010)

Ivan (2004)

Charley(2004)

TyphoonMirielle(1991)

Wilma(2005)

ThailandFloods(2011)

NewZealandQuake(2011)

Ike (2008)

Sandy(2012)**

Northridge(1994)

WTC TerrorAttack(2001)

Andrew(1992)

JapanQuake,

Tsunami(2011)**

Katrina(2005)

5 of the top 14 most expensive

catastrophes in world history have occurred within the past 3 years

Hurricane Sandy could become the 6th costliest event

in global insurance history

2012 insured CAT Losses totaled $60B; Economic losses totaled $140B, according to Swiss Re

Page 59: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

76

Inflation Adjusted U.S. Catastrophe Losses by Cause of Loss, 1990–20111

0.4%

1.6%

3.8%4.7%

6.3%

7.3%

33.9%

42.0%

1. Catastrophes are defined as events causing direct insured losses to property of $25 million or more in 2009 dollars.2. Excludes snow.3. Does not include NFIP flood losses4. Includes wildland fires5. Includes civil disorders, water damage, utility disruptions and non-property losses such as those covered by workers compensation.Source: ISO’s Property Claim Services Unit.

Hurricanes & Tropical Storms, $161.3

Fires (4), $6.0

Tornadoes (2), $130.2

Winter Storms, $28.2

Terrorism, $24.4

Geological Events, $18.2

Wind/Hail/Flood (3), $14.8

Other (5), $1.4

Wind losses are by far cause the most catastrophe losses,

even if hurricanes/TS are excluded.

Tornado share of CAT losses is

rising

Insured cat losses from 1992-2011

totaled $384.3B, an average of $19.2B per year or $1.6B

per month

Page 60: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

77

Federal Disaster Declarations Patterns:

1953-2012

77

Despite 11 Sandy Declarations, Fewer Disasters Were Declared in 2012 than the Record Number of

Declarations in 2010 and 2011

Page 61: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

Number of Federal Disaster Declarations, 1953-2013*

13 1

7 18

16

16

7 71

21

22

22

0 25

25

11

11

19

29

17

17

48

46

46

38

30

22 2

54

22

31

52

42

13

42

7 28

23

11

31

38

45

32 3

63

27

54

46

55

04

54

5 49

56

69

48 5

26

37

55

98

19

94

75

43

0

20

40

60

80

100

120

53

54

55

56

57

58

59

60

61

62

63

64

65

66

67

68

69

70

71

72

73

74

75

76

77

78

79

80

81

82

83

84

85

86

87

88

89

90

91

92

93

94

95

96

97

98

99

00

01

02

03

04

05

06

07

08

09

10

11

12

13

*Through Feb. 24, 2013.Source: Federal Emergency Management Administration; http://www.fema.gov/disasters; Insurance Information Institute.

The Number of Federal Disaster Declarations Is Rising and Set New Records in 2010 and 2011. Hurricane Sandy Produced 13 Declarations in 2012/13.

The number of federal disaster declarations set a

new record in 2011, with 99, shattering 2010’s record 81

declarations.

There have been 2,101 federal disaster

declarations since 1953. The average

number of declarations per year is 35 from

1953-2012, though that few haven’t been

recorded since 1995.

47 federal disasters were declared in 2012

78

Page 62: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

79

Federal Disasters Declarations by State, 1953 – 2013: Highest 25 States*

86

78

72

66

65

60

57

56

54

53

52

51

51

50

48

48

48

48

47

47

47

46

42

40

39

0

10

20

30

40

50

60

70

80

90

100

TX CA OK NY FL LA AL KY AR MO MS IL TN WV IA MN KS PA NE VA OH WA ND NC IN

Dis

as

ter

De

cla

rati

on

s

Over the past 60 years, Texas has had the highest

number of Federal Disaster

Declarations

*Through Feb. 24, 2012. Includes Puerto Rico and the District of Columbia.Source: FEMA: http://www.fema.gov/news/disaster_totals_annual.fema; Insurance Information Institute.

Page 63: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

80

Federal Disasters Declarations by State, 1953 – 2013: Lowest 25 States*

39

39

38

36

36

35

34

30

28

28

26

26

25

24

24

24

23

22

18

17

17

15

15

13

11

10

9

0

10

20

30

40

50

ME SD AK GA WI NJ VT NH OR MA PR HI MI AZ MD NM ID MT CT NV CO DE SC DC UT RI WY

Dis

as

ter

De

cla

rati

on

s

Over the past 60 years, Wyoming and Rhode Island had the fewest

number of Federal Disaster Declarations

*Through Feb. 24, 2013. Includes Puerto Rico and the District of Columbia.Source: FEMA: http://www.fema.gov/news/disaster_totals_annual.fema; Insurance Information Institute.

Page 64: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

Life$1.2 (3%)

Aviation Liability

$4.3 (11%)

Other Liability

$4.9 (12%)

Biz Interruption $13.5 (33%)

Property -WTC 1 & 2*$4.4 (11%) Property -

Other$7.4 (19%)

Aviation Hull$0.6 (2%)

Event Cancellation

$1.2 (3%)Workers Comp

$2.2 (6%)

Total Insured Losses Estimate: $40.0B***Loss total does not include March 2010 New York City settlement of up to $657.5 million to compensate approximately 10,000 Ground Zero workers or any subsequent settlements.

**$32.5 billion in 2001 dollars.

Source: Insurance Information Institute.

Loss Distribution by Type of Insurancefrom Sept. 11 Terrorist Attack ($ 2011)

($ Billions)

Page 65: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

Hurricane Sandy Summary

82

Sandy Will Become One of the Most Expensive Events in Global Insurance History, But Insurance

Opportunities Await82

Page 66: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

83

Top 12 Most Costly Hurricanesin U.S. History

(Insured Losses, 2012 Dollars, $ Billions)

*Estimate as of 12/09/12 based on estimates of catastrophe modeling firms and reported losses as of 1/12/13. Estimates range up to $25B.Sources: PCS; Insurance Information Institute inflation adjustments to 2012 dollars using the CPI.

$9.2 $11.1$13.4

$20.0

$25.6

$48.7

$8.7$7.8$6.7$5.6$5.6$4.4

$0

$10

$20

$30

$40

$50

$60

Irene(2011)

Jeanne(2004)

Frances(2004)

Rita (2005)

Hugo (1989)

Ivan (2004)

Charley(2004)

Wilma(2005)

Ike (2008)

Sandy*(2012)

Andrew(1992)

Katrina(2005)

Hurricane Sandy could become the 3rd costliest

hurricane in US insurance history

Hurricane Irene became the 12th most expensive hurricane in US history in 2011

10 of the 12 most costly hurricanes in insurance history occurred over the past 9 years (2004—2012)

Page 67: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

Hurricane Sandy: Claim Payments to Policyholders, by State

$9,600

$6,300

$700 $500 $410 $295 $292 $210 $103 $84 $57 $55 $37 $36 $13$58$0

$2,000

$4,000

$6,000

$8,000

$10,000

$12,000

NY NJ PA CT MD VA OH MA RI DE WV NC NH DC ME VT

Insurers Will Pay at Least $18.75 Billion to 1.52 Million Policyholders Across 15 States and DC in the Wake of Hurricane Sandy

84

At $9.6B and $6.6B, respectively, NY and NJ suffered, by far, the largest losses

from Hurricane Sandy

TOTAL = $18.75 BILLION($ Thousands)

Sources: Catastrophe loss data is for Catastrophe Serial No. 90 (Oct. 28 – 31, 2012) from PCS as of Jan. 18, 2013; Insurance Information Institute .

Page 68: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

Auto, 250,500 ,

16%

Commercial, 202,500 ,

13%

Homeowner, 1,067,000 ,

71%

Hurricane Sandy resulted in an

estimated 1.52 million privately insured

claims resulting in an estimated $18.75 to

$25 billion in insured losses. Hurricane

Katrina produced 1.74 million claims and

$48.7B in losses (in 2012 $)

Hurricane Sandy: Number of Claims by Type*

*PCS claim count estimate s as of 1/18/13. Loss estimate represents PCS total ($18.75B) and upper end of range estimates by risk modelers RMS, Eqecat and AIR. All figures exclude losses paid by the NFIP.Source: PCS; AIR, Eqecat, AIR Worldwide; Insurance Information Institute. 85

Sandy is a high HO frequency, (relatively

low) severity event (avg. severity <50% Katrina)

Total Claims = 1.52 Million*

Page 69: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

Auto, $2,729 , 15%

Commercial, $9,024 ,

48%

Homeowner, $6,997 ,

37%

Although Commercial Lines accounted for

only 13% of total claims, they account for 48% of all claim

dollars paid. In most hurricanes,

Commercial Lines accounts for about

1/3 of insured losses.

Hurricane Sandy: Insured Loss byClaim Type* ($ Millions)

*PCS insured loss estimates as of 1/18/13. Catastrophe modeler estimates range up to $25 billion. All figures exclude losses paid by the NFIP.Source: PCS; Insurance Information Institute. 86

Total Claim Value = $18.75 Billion*

Page 70: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

Hurricane Sandy: Average Claim Payment by Type of Claim

$6,558$10,894

$44,563

$0

$5,000

$10,000

$15,000

$20,000

$25,000

$30,000

$35,000

$40,000

$45,000

$50,000

Home* Vehicle Commercial

Commercial (Business) Claims Were Nearly Seven Times More Expensive than Homeowners Claims; Vehicle Claims Were Unusually Expensive

Due t o Extensive Flooding

91

Commercial (i.e., business claims) are far more expensive

because the value of property is often higher as well as the impact of insured business

interruption losses

*Includes rental and condo policies.Sources: Catastrophe loss data is for Catastrophe Serial No. 90 (Oct. 28 – 31, 2012) from PCS as of Jan. 18, 2013; Insurance Information Institute .

Page 71: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

The BIG Question:Where Is the Market Heading?

105

Catastrophes and Other Factors Are Pressuring Insurance Markets

105

New Factor: Record Low Interest Rates Are Contributing to

Underwriting and Pricing Pressures

Page 72: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

106

Historical Criteria for a “Market Turn”:Low Interest Rates Add New Pressure

Criteria Status Comments

Sustained Period of

Large Underwriting

Losses

Large CAT Losses in 2011/12

Pushed Up Combineds

• CAT Losses contributing to higher underwriting losses• Apart from CAT losses, overall p/c underwriting losses

remain modest• Combined ratios (ex-CATs) still in low 100s (vs. 110+ at

onset of last hard market); CR= 101.1 in H1:2012 (ex-M&FG)

• Prior-year reserve releases continue to reduce u/w losses, boost ROEs, though more modestly

Material Decline in Surplus/ Capacity

Small Decline Due to 2011 Cats; Could drop in 2012

• Fell 1.6% in 2011 due to CATs• Surplus reached record as of 9/30/12 record $583.5B• Likely drop as of 12/31/12 due to Sandy impact• Modest growth in demand for insurance should begin to

absorb some capacity

Tight Reinsurance

MarketSomewhat in

Place

• Ample capacity• Market is generally flat except up for cat-impacted

accounts• Lower prices in Europe

Renewed Underwriting

& Pricing Discipline

Firming Broad, Sustained,esp. in Property, WC

• Commercial lines pricing is consistently and uniformly across all major lines, esp. Property & WC;

• Markets remain competitive in most segments Sources: Barclays Capital; Insurance Information Institute.

Page 73: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

INVESTMENTS: THE NEW REALITY

107

Investment Performance is a Key Driver of Profitability

Depressed Yields Will Necessarily Influence Underwriting & Pricing

107

Page 74: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

Property/Casualty Insurance Industry Investment Income: 2000–2012E1

$38.9$37.1 $36.7

$38.7

$54.6

$51.2

$47.1 $47.6$49.0

$46.8

$39.6

$49.5

$52.3

$30

$40

$50

$60

00 01 02 03 04 05 06 07 08 09 10 11 12E

Investment Income Fell in 2012 Due to Persistently Low Interest Rates, Putting Additional Pressure on (Re) Insurance Pricing

1 Investment gains consist primarily of interest and stock dividends.*2012F is based on annualized 9M:2012 actual figure of $35.131B.Sources: ISO; Insurance Information Institute.

($ Billions)

Investment earnings in 2012 were running 14% below their 2007 pre-crisis peak

Page 75: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

Property/Casualty Insurance Industry Investment Gain: 1994–2012F1

$35.4

$42.8$47.2

$52.3

$44.4

$36.0

$45.3$48.9

$59.4$55.7

$64.0

$31.7

$39.2

$53.4$56.2

$50.8

$58.0

$51.9$56.9

$0

$10

$20

$30

$40

$50

$60

$70

94 95 96 97 98 99 00 01 02 03 04 05* 06 07 08 09 10 11 12F

Investment Gains Are Slipping in 2012 as Low Interest Rates Reduce Investment Income and Lower Realized Investment Gains; The Financial

Crisis Caused Investment Gains to Fall by 50% in 20081 Investment gains consist primarily of interest, stock dividends and realized capital gains and losses.* 2005 figure includes special one-time dividend of $3.2B; 2012F figure is III estimate based on annualized actual 9M:2012 result of

$38.089B.Sources: ISO; Insurance Information Institute.

($ Billions)

Investment gains in 2012 are running approximately 20% below their pre-crisis peak

Page 76: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

110

P/C Insurer Net Realized Capital Gains/Losses, 1990-2012:Q3

Sources: A.M. Best, ISO, Insurance Information Institute.

$2.8

8

$4.8

1 $9.8

9

$9.8

2

$10.

81 $18.

02

$13.

02

$16.

21

$6.6

3

-$1.

21

$6.6

1

$9.1

3

$9.7

0

$3.5

2 $8.9

2

-$7.

90

$5.8

5

$7.1

9

$2.9

6

-$19

.81

$9.2

4

$6.0

0

$1.6

6

-$25

-$20

-$15

-$10

-$5

$0

$5

$10

$15

$20

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 1112:9M

Insurers Posted Net Realized Capital Gains in 2010, 2011 and 2012 Following Two Years of Realized Losses During the Financial Crisis. Realized Capital

Losses Were the Primary Cause of 2008/2009’s Large Drop in Profits and ROE

($ Billions)Realized capital gains

through 2012:9M are down 46% from $5.53B in 2011:9M

Page 77: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

111

U.S. 10-Year Treasury Note Yields:A Long Downward Trend, 1990–2013*

*Monthly, through Jan. 2013. Note: Recessions indicated by gray shaded columns.Sources: Federal Reserve Bank at http://www.federalreserve.gov/releases/h15/data.htm. National Bureau of Economic Research (recession dates); Insurance Information Institutes.

1%

2%

3%

4%

5%

6%

7%

8%

9%

'90 '91 '92 '93 '94 '95 '96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09 '10 '11 '12 '13

Yields on 10-Year U.S. Treasury Notes have been essentially below 5% for a full decade.

Since roughly 80% of P/C bond/cash investments are in 10-year or shorter durations, most P/C insurer portfolios will have low-yielding bonds for years to come.

Yields on 10-Year U.S. Treasury Notes recently

rose 48bp from its all time record lows to 1.91% in Jan. 2013

111

Page 78: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

114

-1.8

%

-1.8

%

-2.0

%

-3.6

%

-3.3

%

-3.3

%

-3.7

%

-4.3

%

-5.2

%

-5.7

%

-7.3%

-1.9

%

-2.1

%

-3.1

%

-8%-7%-6%-5%-4%-3%-2%-1%0%

Perso

nal L

ines

Pvt Pass

Aut

o

Pers P

rop

Comm

ercia

l

Comm

l Auto

Credit

Comm

Pro

p

Comm

Cas

Fidelity

/Sure

ty

Warra

nty

Surplu

s Line

s

Med

Mal

WC

Reinsu

rance

**

Lower Investment Earnings Place a Greater Burden on Underwriting and Pricing Discipline

*Based on 2008 Invested Assets and Earned Premiums**US domestic reinsurance onlySource: A.M. Best; Insurance Information Institute.

Reduction in Combined Ratio Necessary to Offset 1% Decline in Investment Yield to Maintain Constant ROE, by Line*

114

Page 79: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

1. UNDERWRITING

115

Underwriting Losses in 2011 and 2012 Are Elevated by High

Catastrophe Losses

115

Page 80: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

116

P/C Insurance Industry Combined Ratio, 2001–2012*

* Excludes Mortgage & Financial Guaranty insurers 2008--2012. Including M&FG, 2008=105.1, 2009=100.7, 2010=102.4, 2011=108.2; 2012:Q3=100.0. Sources: A.M. Best, ISO.

95.7

99.3100.8

106.4 106.0

101.0

92.6

100.898.4

100.1

107.5

115.8

90

100

110

120

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011* 2012E

Best Combined

Ratio Since 1949 (87.6)

As Recently as 2001, Insurers Paid Out

Nearly $1.16 for Every $1 in Earned

Premiums

Relatively Low CAT Losses, Reserve Releases

Heavy Use of Reinsurance Lowered Net

Losses

Relatively Low CAT Losses, Reserve Releases

Avg. CAT Losses,

More Reserve Releases

Higher CAT

Losses, Shrinking Reserve

Releases, Toll of Soft

Market

Cyclical Deterioration

High CAT

Losses Due to Sandy

Page 81: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

Underwriting Gain (Loss)1975–2012:Q3*

* Includes mortgage and financial guaranty insurers in all years.Sources: A.M. Best, ISO; Insurance Information Institute.

Large Underwriting Losses Are NOT Sustainable in Current Investment Environment

-$55

-$45

-$35

-$25

-$15

-$5

$5

$15

$25

$35

75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12

Cumulative underwriting deficit from 1975 through

2011 is $479B

($ Billions) Underwriting losses

through 2012:Q3

totaled $6.7B

High cat losses in 2011 led to the highest

underwriting loss since 2002

Page 82: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

118

Combined Ratios by Predominant Business Segment, 2012:9 Mos. vs. 2011:9 Mos.*

*Excludes mortgage and financial guaranty insurers.Source: ISO/PCI; Insurance Information Institute

109.4108.0

105.4

112.0

100.0 99.498.6

102.7

96

98

100

102

104

106

108

110

112

114

All Lines Personal LinesPredominating

Commercial LinesPredominating

Diversified Insurers

2011:9M 2012:9M

(Percent)

The combined ratios for both personal and commercial lines

improved substantially through 2012:Q3, prior

to Hurricane Sandy

Page 83: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

119

2

(2)

(8)

(3)

(7)(10) (10)

(4)

(0)

11

24

15

119

(5)

(9)

(14)

(10) (11)(7)

(5)(2)

-$20

-$15

-$10

-$5

$0

$5

$10

$15

$20

$25

$309

2

93

94

95

96

97

98

99

00

01

02

03

04

05

06

07

08

09

10

11

E

12

F

13

F

Pri

or

Yr.

Re

se

rve

Re

lea

se

($

B)

-6

-4

-2

0

2

4

6

8 Imp

ac

t on

Co

mb

ine

d R

atio

(Po

ints

)

Prior Yr. ReserveDevelopment ($B)

Impact onCombined Ratio(Points)

P/C Reserve Development, 1992–2013F

Reserve Releases Remained Strong in 2010 But Tapered Off in 2011. Releases Are Expected to

Further Diminish in 2012 and 2103Note: 2005 reserve development excludes a $6 billion loss portfolio transfer between American Re and Munich Re. Including this transaction, total prior year adverse development in 2005 was $7 billion. The data from 2000 and subsequent years excludes development from financial guaranty and mortgage insurance. Sources: Barclays Capital; A.M. Best.

Prior year reserve releases totaled $8.8

billion in the first half of 2010, up from

$7.1 billion in the first half of 2009

Page 84: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

Financial Strength & Underwriting

121

Cyclical Pattern is P-C Impairment History is Directly Tied to

Underwriting, Reserving & Pricing

121

Page 85: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

123

P/C Insurer Impairment Frequency vs. Combined Ratio, 1969-2011

90

95

100

105

110

115

1206

97

07

17

27

37

47

57

67

77

87

98

08

18

28

38

48

58

68

78

88

99

09

19

29

39

49

59

69

79

89

90

00

10

20

30

40

50

60

70

80

91

01

1

Co

mb

ine

d R

ati

o

0.0

0.2

0.4

0.6

0.8

1.0

1.2

1.4

1.6

1.8

2.0

Imp

airm

en

t Ra

te

Combined Ratio after Div P/C Impairment Frequency

Source: A.M. Best; Insurance Information Institute

2011 impairment rate was 0.91%, up from 0.67% in 2010; the rate is slightly higher than the 0.82% average since 1969

Impairment Rates Are Highly Correlated With Underwriting Performance and Reached Record Lows in 2007; Recent Increase Was Associated

Primarily With Mortgage and Financial Guaranty Insurers and Not Representative of the Industry Overall

Page 86: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

125

Top 10 Lines of Business for US P/C Impaired Insurers, 2000–2010

2.0%4.4%

4.8%

6.5%

6.9%

7.7%

8.1%

10.9%

22.2%

26.6%

Source: A.M. Best: 1969-2010 Impairment Review, Special Report, April 2011.

Workers Comp and Pvt. Passenger Auto Account for Nearly Half of the Premium Volume of Impaired Insurers Over the Past Decade

Workers Comp

Financial Guaranty

Pvt. Passenger Auto

Homeowners

Commercial Multiperil

Commercial Auto Liability

Other Liability

Med Mal

SuretyTitle

Page 87: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

127

Performance by Segment

127

Page 88: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

109.4110.2

118.8

109.5

112.5

110.2

107.6

104.1

109.7 110.2

102.5

105.4

91.1

93.6

104.2

98.9

102.1

106.7

109.0

102.9102.0

111.1112.3

122.3

90

95

100

105

110

115

120

125

90

91

92

93

94

95

96

97

98

99

00

01

02

03

04

05

06

07

08

09

10

11

12

F

13

F

Co

mm

erc

ial L

ine

s C

om

bin

ed

Ra

tio

*2007-2013F figures exclude mortgage and financial guaranty segments.Source: A.M. Best; Insurance Information Institute

Commercial Lines Combined Ratio, 1990-2013F*

Commercial lines underwriting

performance in 2012 was the worst since 2002 due

to heavy impact from Sandy

128

Page 89: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

Commercial Auto Combined Ratio: 1993–2014F

11

2.1

11

2.0

11

3.0

11

5.9

10

2.7

95

.2

92

.9

92

.1

92

.4 94

.3 96

.8 99

.4

98

.0

10

4.6

10

7.1

10

3.6

10

1.2

11

8.1

11

5.7

11

6.2

80

85

90

95

100

105

110

115

120

125

95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12F 13F 14F

Commercial Auto is Expected to Improve as Rate Gains Outpace Any Adverse Frequency and Severity Trends

129Sources: A.M. Best (1990-2013F);Conning (2014F); Insurance Information Institute.

Page 90: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

Commercial Multi-Peril Combined Ratio: 1995–2013F

119.

0

119.

8

108.

5

125.

0

116.

2

116.

1

104.

9

101.

9

105.

5

95.4 97

.6

94.2 96

.1 102.

0

100.

7

116.

8

113.

6

115.

3 122.

4

115.

0

117.

0

97.3

89.0

97.7

93.8

83.8

89.8

108.

4

98.7 10

2.5

120.

5

116.

6

102.

6

113.

1

115.

0 121.

0

80

85

90

95

100105

110

115

120

125

130

95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12E 13F

CMP-Liability CMP-Non-Liability

Commercial Multi-Peril Underwriting Performance is Expected to Improve in 2013 Assuming Normal

Catastrophe Loss Activity

*2012-2013 figures are A.M. Best estimate/forecast for the combined liability and non-liability components.Sources: A.M. Best; Insurance Information Institute. 130

Page 91: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

General Liability Combined Ratio: 2005–2014F

112.

9

95.1 99

.0

94.2

100.

7

103.

3

103.

7107.

1 110.

8

99.6

80

85

90

95

100

105

110

115

05 06 07 08 09 10 11 12F 13F 14F

Commercial General Liability Underwriting Performance Has Been Volatile in Recent Years

Source: Conning Research and Consulting. 131

Page 92: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

Inland Marine Combined Ratio: 1999–2014F

101.9

92.8

100.2

83.8

77.379.5

93.3

89.3

86.2

97.7 97.7

89.7 89.7

80.882.5

89.9

70

75

80

85

90

95

100

105

99 00 01 02 03 04 05 06 07 08 09 10 11 12F 13F 14F

Inland Marine is Expected to Remain Among the Most Profitable of All Lines

Sources: A.M. Best (1999-2011); Insurance Information Institute (2012F); Conning (2013F-2014F) 132

Page 93: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

Other & Products Liability Combined Ratio: 1991–2013F

11

0.3

10

9.1

11

2.0

12

2.6

12

4.4

11

1.8

11

4.4

11

2.1

96

.3 99

.0

95

.1

10

5.4

10

9.8

10

0.5

10

3.6

10

6.3

12

5.51

32

.8

13

3.2

11

4.5

143.6

12

3.5

11

0.6

80

90

100

110

120

130

140

150

91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12E13F

Liability Lines Have Performed Better in the Post-Tort Reform Era (~2005), but There Has

Been Some Deterioration in Recent YearsSources: A.M. Best ; Insurance Information Institute. 133

Page 94: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

Workers Compensation Combined Ratio: 1994–2014F

102.

0

97.0 10

0.0

101.

0

112.

6

108.

6

105.

1

102.

7

98.5

103.

5

104.

5 110.

6 116.

8

116.

9

117.

3

115.

0

111.

0

121.

7

107.

0

115.

3

118.

2

80

85

90

95

100

105

110

115

120

125

130

94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12E 13F 14F

Workers Comp Results Should Begin to Improve in 2013. Underwriting Results Deteriorated Markedly from 2007-2012 and Were the Worst They Had Been in a Decade.

Sources: A.M. Best (1994-2013F); Insurance Information Institute (2014F). 136

Page 95: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

Workers Compensation Medical SeverityModerate Increase in 2011

137

Accident Year

Annual Change 1991–1993: +1.9%Annual Change 1994–2001: +8.9%Annual Change 2002–2010: +6.0%

Average Medical Cost per Lost-Time ClaimMedicalClaim Cost ($000s)

2011p: Preliminary based on data valued as of 12/31/20111991-2010: Based on data through 12/31/2010, developed to ultimateBased on the states where NCCI provides ratemaking services; Excludes high deductible policies

Cumulative Change = 245%(1991-2011p)

Page 96: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

Average Approved BureauRates/Loss Costs

12.1

7.4

10.0

2.9

-6.4

-3.2

-6.0

-8.0

-5.4

-2.6

3.5

1.2

4.9

6.6

-6.0-5.1

-5.7-6.6

-3.1-2.0

-0.7

0.4

7.8

-10

-5

0

5

10

15

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12*

Percent

Calendar Year

Cumulative1990–1993

+36.3%

Cumulative 2000–2003

+17.1%

Cumulative 2004–2011

-25.6%

Cumulative 1994–1999

-27.8%

*States approved through 7/31/12.Note: Countrywide approved changes in advisory rates, loss costs and assigned risk rates as filed by applicable rating organization.Source: NCCI.

History of Average WC Bureau Rate/Loss Cost Level Changes

Approve rates/loss costs are seeing their

first significant increase since 2003

Page 97: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

Workers Comp Rate Changes,2008:Q4 – 2012:Q4

Source: Council of Insurance Agents and Brokers; Information Institute.

-5.5%-4.6%

-4.0%-4.6%

-3.7%-3.9%

-5.4%

-3.7%-3.4%

-1.6%

2.6%

4.1%

7.5% 7.4%8.3% 8.1%

9.0%

-8%

-6%

-4%

-2%

0%

2%

4%

6%

8%

10%

08:Q4 09:Q1 09:Q2 09:Q3 09:Q4 10:Q1 10:Q2 10:Q3 10:Q4 11:Q1 11:Q2 11:Q3 11:Q4 12:Q1 12:Q2 12:Q3 12:Q4

WC rate changes have been positive for 7

consecutive quarters, longer than any other

commercial line

(Percent Change)

Note: CIAB data cited here are based on a survey. Rate changes earned by individual insurers can and do vary, potentially substantially.

Page 98: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

2. SURPLUS/CAPITAL/CAPACITY

146

How Will Large Catastrophe Losses Impact Capacity?

146

Page 99: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

148

Policyholder Surplus, 2006:Q4–2012:Q3

Sources: ISO, A.M .Best.

($ Billions)

$487.1$496.6

$512.8$521.8

$478.5

$455.6

$437.1

$463.0

$490.8

$511.5

$540.7$530.5

$544.8

$559.2 $559.1

$538.6

$550.3

$567.8

$583.5

$570.7$566.5

$505.0

$515.6$517.9

$420

$440

$460

$480

$500

$520

$540

$560

$580

06:Q4 07:Q1 07:Q2 07:Q3 07:Q4 08:Q1 08:Q2 08:Q3 08:Q4 09:Q1 09:Q2 09:Q3 09:Q4 10:Q1 10:Q2 10:Q3 10:Q4 11:Q1 11:Q2 11:Q3 11:Q4 12:Q1 12:Q2 12:Q3

2007:Q3Pre-Crisis Peak

Surplus as of 9/30/12 was up $12.8B or 2.2% from the

previous record high of $570.7B set as of 3/31/12.

*Includes $22.5B of paid-in capital from a holding company parent for one insurer’s investment in a non-insurance business in early 2010.

The Industry now has $1 of surplus for every $0.80

of NPW, close to the strongest claims-paying

status in its history.

Drop due to near-record 2011 CAT losses

The P/C Insurance Industry Both Entered and Emerged from the 2012 Hurricane

Season Very Strong Financially. There is No Insurance Industry “Fiscal Cliff”

Page 100: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

149

3. REINSURANCE MARKET CONDITIONS

Record Global Catastrophes Activity is

Pressuring Pricing

149

Page 101: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

151

Regional Property Catastrophe Rate on Line Index, 1990—2013 (as of January 1)

Sources: Guy Carpenter; Insurance Information Institute.

Property-Cat reinsurance pricing was up in the US as

of 1/1/13 but was down in Europe/UK

Page 102: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

4. RENEWED PRICING DISCIPLINE

152

Evidence of a Broad and Sustained Shift in Pricing

152

Page 103: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

154

-5%

0%

5%

10%

15%

20%

25%

71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12

Net Premium Growth: Annual Change, 1971—2012:Q3

(Percent)1975-78 1984-87 2000-03

Shaded areas denote “hard market” periodsSources: A.M. Best (historical and forecast), ISO, Insurance Information Institute.

Net Written Premiums Fell 0.7% in 2007 (First Decline

Since 1943) by 2.0% in 2008, and 4.2% in 2009, the First 3-Year Decline Since 1930-33.

2012:Q3 growth

was +4.2%

Page 104: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

155

P/C Net Premiums Written: % Change, Quarter vs. Year-Prior Quarter

Sources: ISO, Insurance Information Institute.

Sustained Growth in Written Premiums(vs. the same quarter, prior year) Will Continue into 2013

10.2

%15

.1%

16.8

%16

.7%

12.5

%10

.1%

9.7%

7.8%

7.2%

5.6%

2.9%

5.5%

-4.6

%-4

.1%

-5.8

%-1

.6%

10.3

%10

.2% 13

.4%

6.6%

-1.6

%2.

1%0.

0%-1

.9%

0.5%

-1.8

%-0

.7%

-4.4

%-3

.7%

-5.3

%-5

.2%

-1.4

%-1

.3%

1.3% 2.

3%1.

7% 3.5%

1.6%

4.1%

3.8%

3.1% 4.

2% 5.1%

-10%

-5%

0%

5%

10%

15%

20%

2002

:Q1

2002

:Q2

2002

:Q3

2002

:Q4

2003

:Q1

2003

:Q2

2003

:Q3

2003

:Q4

2004

:Q1

2004

:Q2

2004

:Q3

2004

:Q4

2005

:Q1

2005

:Q2

2005

:Q3

2005

:Q4

2006

:Q1

2006

:Q2

2006

:Q3

2006

:Q4

2007

:Q1

2007

:Q2

2007

:Q3

2007

:Q4

2008

:Q1

2008

:Q2

2008

:Q3

2008

:Q4

2009

:Q1

2009

:Q2

2009

:Q3

2009

:Q4

2010

:Q1

2010

:Q2

2010

:Q3

2010

:Q4

2011

:Q1

2011

:Q2

2011

:Q3

2011

:Q4

2012

:Q1

2012

:Q2

2012

:Q3

Premium growth in Q3 2012 was up 5.1% over Q3 2011, the strongest growth since Q4 2006

Page 105: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

156

Growth in Net Written Premium by Segment, 2012:9 Mos. vs. 2011:9 Mos.*

*Excludes mortgage and financial guaranty insurers.Source: ISO/PCI; Insurance Information Institute

3.2% 3.2%

4.0%

2.4%

4.2%

3.3%

6.1%

3.8%

0%

1%

2%

3%

4%

5%

6%

7%

All Lines Personal LinesPredominating

Commercial LinesPredominating

Diversified Insurers

2011: 9 Mos. 2012: 9 Mos.

(Percent)

Page 106: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

157

Average Commercial Rate Change,All Lines, (1Q:2004–4Q:2012)

-3.2

%-5

.9%

-7.0

%-9

.4%

-9.7

%-8

.2%

-4.6

% -2.7

%-3

.0%

-5.3

%-9

.6%

-11

.3%

-11

.8%

-13

.3%

-12

.0%

-13

.5%

-12

.9%

-11

.0%

-6.4

%-5

.1%

-4.9

%-5

.8%

-5.6

%-5

.3%

-6.4

%-5

.2%

-5.4

% -2.9

%

2.7

% 4.4

%4

.3%

3.9

%5

.0%

-0.1

% 0.9

%

-0.1

%

-16%

-11%

-6%

-1%

4%

9%

1Q

04

2Q

04

3Q

04

4Q

04

1Q

05

2Q

05

3Q

05

4Q

05

1Q

06

2Q

06

3Q

06

4Q

06

1Q

07

2Q

07

3Q

07

4Q

07

1Q

08

2Q

08

3Q

08

4Q

08

1Q

09

2Q

09

3Q

09

4Q

09

1Q

10

2Q

10

3Q

10

4Q

10

1Q

11

2Q

11

3Q

11

4Q

11

1Q

12

2Q

12

3Q

12

4Q

12

Note: CIAB data cited here are based on a survey. Rate changes earned by individual insurers can and do vary, potentially substantially.

Source: Council of Insurance Agents & Brokers; Insurance Information Institute

KRW Effect

Pricing as of Q4:2012 was positive for the 6th consecutive

quarter. Gains are likely to continue through 2013.

(Percent)

Q2 2011 marked the last of 30th

consecutive quarter of price declines

Page 107: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

158

Change in Commercial Rate Renewals, by Account Size: 1999:Q4 to 2012:Q4

Source: Council of Insurance Agents and Brokers; Barclay’s Capital; Insurance Information Institute.

Note: CIAB data cited here are based on a survey. Rate changes earned by individual insurers can and do vary, potentially substantially.

Percentage Change (%)

Trough = 2007:Q3 -13.6%

KRW : No Lasting Impact

Pricing Turned Negative in Early

2004 and Remained that

way for 7 ½ years

Peak = 2001:Q4 +28.5%

Pricing turned positive in Q3:2011, the first increase in

nearly 8 years; Q4:2012 renewals were up 5.0%, the largest increase since late

2003; Some insurers posted stronger numbers.

Page 108: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

159

Cumulative Qtrly. Commercial Rate Changes, by Account Size: 1999:Q4 to 2012:Q4

Source: Council of Insurance Agents and Brokers; Barclay’s Capital; Insurance Information Institute.

1999:Q4 = 100

Note: CIAB data cited here are based on a survey. Rate changes earned by individual insurers can and do vary, potentially substantially.

Despite 6 consecutive quarters of gains (Q4:2012 = 5.0%),

pricing today is where is was in mid-2001 (pre-9/11), suggesting

additional rate need going forward, esp. in light of record

low interest rates

Page 109: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

162

Change in Commercial Rate Renewals, by Line: 2012:Q4

Source: Council of Insurance Agents and Brokers; Insurance Information Institute.

Major Commercial Lines Renewed Uniformly Upward in Q4:2012 for the Sixth Consecutive Quarter; Property Lines & Workers Comp Leading the Way; Cat

Losses and Low Interest Rates Provide Momentum Going Forward

Percentage Change (%)

4.4% 4.4%4.9%

5.7%

9.0%

1.3%

3.2% 3.3% 3.4% 3.5% 3.4%

0.0%1.0%2.0%3.0%4.0%5.0%6.0%7.0%8.0%9.0%

10.0%

Su

rety

Bu

sin

ess

Inte

rru

ptio

n

Ge

ne

ral

Lia

bili

ty

Co

mm

erc

ial

Au

to

Um

bre

lla

Co

mm

erc

ial

Au

to EP

L

Co

nst

ruct

ion

D&

O

Co

mm

erc

ial

Pro

pe

rty

Wo

rke

rsC

om

p

Workers Comp rate increases are large than any other line, followed

by Property lines

Note: CIAB data cited here are based on a survey. Rate changes earned by individual insurers can and do vary, potentially substantially.

Page 110: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

Shifting Legal Liability & Tort Environment

164

Is the Tort PendulumSwinging Against Insurers?

164

Page 111: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

165

Over the Last Three Decades, Total Tort Costs as a % of GDP Appear Somewhat Cyclical, 1980-2013E

$0

$50

$100

$150

$200

$250

$300

80 82 84 86 88 90 92 94 96 98 00 02 04 06 08 10 12E

To

rt S

ys

tem

Co

sts

1.50%

1.75%

2.00%

2.25%

2.50%

To

rt Co

sts

as

% o

f GD

P

Tort Sytem Costs Tort Costs as % of GDP

($ Billions)

Sources: Towers Watson, 2011 Update on US Tort Cost Trends, Appendix 1A

Tort costs in dollar terms have remained high but relatively stable

since the mid-2000s., but are down substantially as a share of GDP

Deepwater Horizon Spike

in 2010

1.68% of GDP in 2013

2.21% of GDP in 2003

= pre-tort reform peak

Page 112: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

Business Leaders Ranking of Liability Systems in 2012

Best States

1. Delaware

2. Nebraska

3. Wyoming

4. Minnesota

5. Kansas

6. Idaho

7. Virginia

8. North Dakota

9. Utah

10. Iowa

Worst States

41. Florida

42. Oklahoma

43. Alabama

44. New Mexico

45. Montana

46. Illinois

47. California

48. Mississippi

49. Louisiana

50. West Virginia

Source: US Chamber of Commerce 2012 State Liability Systems Ranking Study; Insurance Info. Institute.

New in 2012

Wyoming Minnesota Kansas Idaho

Drop-offs

Indiana Colorado Massachusetts South Dakota

Newly Notorious

Oklahoma

Rising Above

Arkansas

168

Page 113: Overview & Outlook for the Commercial P/C Insurance Industry: Challenges and Opportunities for 2013 & Beyond NAMIC Commercial Lines Seminar Chicago, IL

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170