overview of sallie mae servicing...scheduled february 21 & 26, 2013 ... •new borrower/loan...
TRANSCRIPT
Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
Tools and Resources
OVERVIEW OF SALLIE MAE SERVICING
NOV. 8 & 13, 2012 Barbara Snodgrass, CollegeServ ® Presenter
Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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Agenda
► Borrower Online Account Updates
► School Reporting Tools
Federal Loan Servicing Snapshot Report
Using OpenNet File Management System (FMS) to retrieve
Portfolio Detail and Summary Reports
► ED Servicing Website Enhancements
www.SallieMae.com/EDServicing
► Overview of Tools and Resources
Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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Borrower Online Account Information
Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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► October 2012 Enhancements include:
► Single view for all loans regardless of loan types
► Enhanced payment features:
Quick Pay
A tool to allocate Additional Funds based on Borrower preferences
► New design with easier navigation
Sallie Mae Online Tool for Borrowers
Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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Pre October 2012 Post October 2012
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Pre October 2012 Post October 2012 1
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Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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Pre October 2012 Post October 2012
Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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Pre October 2012 Post October 2012
Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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Pre October 2012 Post October 2012
Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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Pre October 2012 Post October 2012
Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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New
► School Reporting Tools
Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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► Federal Loan Servicing Snapshot Report –
Overview of your loan servicing and cohort default rate information
Customized report with your school’s unique data
Conveniently sent to your email in-box
► Coming Soon! Using OpenNet ® File Management System (FMS) –
An easier way to retrieve Portfolio Detail and Summary Reports
Simple web tool to retrieve important reports
New School Reporting Tools
Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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New School Reporting Tools
Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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New School Reporting Tools
Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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New School Reporting Tools
► Coming Soon! Using OpenNet ® File Management System (FMS)
In addition to access through ASG-DocumentDirect® for the Internet (DDI), users will be able to access reports in FMS:
• School Portfolio Detail Report
• School Portfolio Summary Report
Users who have rights to download reports in FMS will automatically have access
Contact CollegeServ® to get access
Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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School Reporting
Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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School Reporting
Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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School Reporting
Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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ED Servicing Website Enhancements
Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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ED Servicing Website Enhancements
Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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ED Servicing Website Enhancements - Continued
Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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ED Servicing Website Enhancements - Continued
Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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Overview of Tools and Resources
Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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Borrower and School Customer Support
Borrower:
1-800-722-1300
Hours:
(Monday-Thursday) 8 am to 9 pm ET
(Friday) 8 am to 8 pm ET
Website:
www.salliemae.com
CollegeServ® – dedicated group of representatives specifically trained to support
Sallie Mae’s school customers for all ED and non-ED related inquiries
School:
1-888-2SCHOOL (1-888-272-4665)
Hours:
(Monday-Friday) 8 am to 8 pm ET
Website:
www/opennet.salliemae.com
Email: [email protected]
Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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► Higher ED and Technical Sales
► OpenNet ®
► Tools and Resources on our Website
Delinquency Guide
► Upcoming School Training Webinar
Scheduled February 21 & 26, 2013
Titled: “What Students Need To Know When They
Graduate”
Additional Resources to Help School Customers
Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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Cohort Management Reports
► EFLM018101 ED Past Due Loans File (2 Cohort Years)
► EFLM018102 ED Past Due Loans Report (2 Cohort Years)
► EFLW029901 ED Past Due Loans File (3 Cohort Years)
Repayment Awareness/Default Aversion Reports
EFLW029902 * ED Repayment Status Past 6 Month/Forecast 6 Month
EFLW029907 ED Defaults or Reduced Delinquency *these reports are available upon request
School Portfolio Detail Report EPAWCV040 * ED School Portfolio Detail Report
School Portfolio Summary Report EPAMCV0102 ED School Portfolio Summary Report
School Delinquency and Repayment Reports
Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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► Provides an email: Triggers whenever new data is available on a report
Available for any of the reports discussed
Can have multiple contacts profiled for each report
Notification will provide a link to the report
This service can be profiled through our CollegeServ team at 1-
888-2SCHOOL (888-272-4665) or at [email protected]
Report Notification Service
Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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Communications
New Loan On-Boarding & Communications • New Borrower/Loan Welcome Letters
Borrower Outreach Efforts • Over and Above Regulatory Requirements
• Series of High Quality Email Communications -Follow Up Welcome Email -Transition Touch Point Emails
• Monthly Billing Statement
Confidential and proprietary information © 2012 Sallie Mae, Inc. All rights reserved.
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Thanks For Your Time and Attention
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Questions / Discussion ► Please send any comments about today’s presentation to