our balanced scorecard journey:

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Our Balanced Scorecard Journey:. The Road to Our Strategic Success. What do we mean by “Strategy”?. Strategy is the way we seek to achieve our vision and goals. Strategy tells us where we want to go and how we’re going to get there. Finance and Administrative Services Division Strategy. - PowerPoint PPT Presentation


  • Our Balanced Scorecard Journey:The Road to Our Strategic Success

  • What do we mean by Strategy?Strategy is the way we seek to achieve our vision and goals.

    Strategy tells us where we want to go and how were going to get there.

  • Finance and Administrative Services Division StrategyWith input from our constituents, we will identify and prioritize the Divisions core activities, and with cost-reduction mechanisms, innovation and acquisition of new resources, deliver customer-focused financial and administrative services that meet CSUSMs strategic program and growth priorities.

  • What is the Balanced Scorecard?The Balanced Scorecard assists us, the FAS Division, to achieve our strategy and goals. The Balanced Scorecard identifies and prioritizes critical activities in our daily work. Well measure our progress along the way.

  • How does the Balanced Scorecard work?The Balanced Scorecard has two parts.

    The Strategy Map or road map identifies the path well follow. The Scorecard tells us how were doing.

  • Why the Balanced Scorecard?Many challenges are ahead of us:Annual FTES growthOn-campus student housingNew buildings PeopleSoft implementationLimited budget growthEconomic downturnSeptember 11th aftermath

  • Why the Balanced Scorecard?To help us meet these challenges, the Balanced Scorecard provides the road map we follow to prioritize daily activities and make choices while continuing to deliver services to the campus community.The Balanced Scorecard is used by innovative companies such as Disney and Southwest Airlines as well as many CSU and UC campuses.

  • Whos working on the Balanced Scorecard?Two teams have been formed:

    The Leadership TeamThe Core Team

  • The Leadership Team members:Tom BlairRuss DeckerBarbara DovenbargerStephen GarciaSuzanne GreenKathy Hodder

    Melody KesslerLinda LeiterRich ParzonkoTom SchultheisAbbi Stone

  • The Core Team members:Tanis BrownBella NewbergNancy QuinnCathy RankBrenda WoeckenerKaty Rees, Facilitation, Training, SupportAbbi Stone, Project Manager

  • What are the teams doing?The Leadership Team writes the divisions strategy and approves the Strategy Map and Scorecard.The Core Team drafts the Strategy Map and Scorecard. Both teams plan for implementation and communication of the Balanced Scorecard, including measuring our progress.

  • The Core Team Hits the Road

  • Our journey beginsThe Leadership Team created our divisions strategy, vision and goals. Equipped with this document, the Core Team held a Kick-Off Meeting to begin our journey

  • The Core Team formed and stormedOur first few meetings consisted of trying to understand the basic Balanced Scorecard concepts. How do they relate to our Divisions strategy? How is the Balanced Scorecard different from things that have been done before, such as benchmarking and Quality Service?

  • We stopped and asked for directionsWe interviewed each Leadership Team member to better understand how each interpreted the divisions strategy. We asked them for clarification about our Divisions vision, strategy, and goals.

  • We headed for a rest stop!The Core Team spent time reading about the Balanced Scorecard and researching how its used by companies and other universities, including those in the CSU. This helped us refuel our knowledge and excitement. We were ready to forge ahead in our adventure!

  • Gaining speedThe Core Team drafted our first Strategy Map, the document that tells our divisions story: what we need to achieve in order to reach our strategy and goals. We then gave this map a tune-up, refining our ideas and language to make the Strategy Map a document that is clear and easily understood.

  • Ride-sharingOn November 12th, the Core Team and the Leadership Team met and reviewed the draft Strategy Map. We had an excellent discussion about our divisions strategy and goals. With feedback from this meeting, the Core Team will further refine the Strategy Map for final approval from the Leadership Team.

  • Whats down the road?Well develop the Scorecard and the implementation plans.Well spend time with each department to share the Strategy Map and Scorecard, and answer everyones questions on the Balanced Scorecard.Your ideas, energy, and participation on teams will make our Balanced Scorecard journey a success!

  • Core Team the view from hereWere excited and enthusiastic about the Balanced Scorecard!Were excited about our teams work to date, and the knowledge weve gained in the process.The Balanced Scorecard makes sense, and we think it can really help us make some improvements in the division.

  • QuestionsPlease email your questions to: bsc@csusm.edu

    Well answer your questions directly as well as answering them in the next issue of Balanced Scorecard Connect.