Otha Shay Williams

1500 Plantation Oaks Dr., Apt. #1301, Trophy Club TX 76262

Cell: 214.545.7226 - cnashay@hotmail.com

Summary

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong

planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple

priorities and meet tight deadlines without compromising quality.

Highlights

Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Strong interpersonal skills

Professional and mature AR/AP Resourceful Self-starter

Accomplishments

Secured numerous company "Applause Certificates" for delivery of exceptional customer service.

Experience

Weekend Receptionist

January 2015 to Current

Keller Williams Realty － Southlake, TX

Gathered, distributed and maintained all the materials for marketing plans.

Dispersed incoming mail to correct recipients throughout the office.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Received and distributed faxes and mail in a timely manner.

Maintained and reserved the executive conference room calendar

Managed daily office operations and maintenance of equipment.

In-Flight Office Alternate/Liquor Control Specialist/Flight Attendant

March 2014-Present

American Eagle Airlines, AMR Corporation currently Envoy Airlines Inc. － Dallas, TX

Flight Attendant, 2011-Present

Provide stellar customer service while performing Flight Attendant responsibilities.

Ensured safety and security of passengers onboard flights, while complying with FAA regulations and company guidelines

Provided excellent customer service Recipient of numerous Applause accolades and a glowing positive passenger letter Escorted passengers in wheelchairs from the terminal to the aircraft.

In-Flight Office Alternate, 2014-Present

Assist Flight Service Managers with administrative duties

Provide written and verbal communication with Flight Attendants, Crew Scheduling, other departments and external entities

including FAA and vendors

Liquor Control Specialist, 2014-Present

Maintained accounts receivable documentation electronically and on paper.

Handled cash and deposits using the proper accounting procedures and documentation.

Entered weekly sales and customer count sheets for review by management.

Verified that information in the computer system was up-to-date and accurate.

Certified Nursing Assistant

September 2010 to January 2011

Westminster Bradenton Towers － Bradenton, FL

Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.

Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.

Frequently commended for maintaining the safety, respect and dignity of residents.

Acted as patient advocate and implemented total patient care as part of a nursing team covering 8-10 patients per shift.

Obtained vitals for a floor of 8-10 patients per shift.

Provided quality nursing care in accordance with resident care policies and procedures.

Provided caring companionship to elderly and developmentally disabled patients.

Provided primary resident care and assistance with daily living activities.

Receptionist/Administrative Assistant

October 2009 to August 2010

AppleOne Staffing Company － St Petersburg/Clearwater, FL

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion.

Planned meetings and prepared conference rooms.

Dispersed incoming mail to correct recipients throughout the office.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Received and distributed faxes and mail in a timely manner.

Maintained and reserved the executive conference room calendar.

Escrow Receptionist

February 2009 to September 2009

First American Title － Houston, TX

Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for

information. Planned meetings and prepared conference rooms.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Dispersed incoming mail to correct recipients throughout the office.

Received and distributed faxes and mail in a timely manner.

Maintained and reserved the executive conference room calendar

Cultivated strong working relations with other industry executives.

Ensured deliverables were within budget, on schedule and of superior quality.

Handled telephone inquiries.

Receptionist

April 2008 to December 2008

Charter Title Company － Houston, TX

Received and distributed faxes and mail in a timely manner.

Maintained the front desk and reception area in a neat and organized fashion.

Dispersed incoming mail to correct recipients throughout the office.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Received and distributed faxes and mail in a timely manner.

Flight Attendant

August 2006 to March 2008

SkyWest Airlines － Chicago, TX

Instructed passengers on all safety and emergency procedures and answered any questions. Monitored compliance with size limitation guidelines for the carry-on baggage program. Updated the flight attendant

manual

and briefed fellow staff on changes. Addressed passenger concerns about connecting flights and turbulence by keeping passengers at ease and

recommending other options that would be available to them.

Responded politely to passenger complaints regarding ticketing and baggage handling. Successfully completed Recurrent Training to further develop professional skills.

Receptionist

January 1997 to August 2006

John Daugherty Realtors － Houston, TX

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for

information. Maintained the front desk and reception area in a neat and organized fashion.

Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Made copies, sent faxes and handled all incoming and outgoing

correspondence. Facilitated working relationships with co-tenants and building management. Maintained and reserved the executive conference room calendar.

Education

Flight Attendant, 2011 American Eagle/Envoy Airlines － Dallas, TX, U.S.A.

Training to be certified as a Flight Attendant

CNA Medical Training, 2010

Florida Medical Prep － Pinellas Park, FL, U.S.A.

Training to become a Certified Nursing Assistant

Flight Attendant, 2006

SkyWest Airlines － Salt Lake City, UT, U.S.A.

Training to be certified as a Flight Attendant

High School Diploma: May 1986

Ebbert L. Furr High School － Houston, TX, U.S.A.