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    Training &

    development

    ByPradeep martin

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    INTRODUCTION

    Employee training will becomeincreasingly important during the1990s because of the pressure toreduce costs and increase

    productivity.

    Many companies are finding thatthey cant compete in the globalmarket unless they boostproductivity and invest in a better-

    trained and skilled workforce

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    CONTINUE

    Employee training is a key factorin improving levels oforganization productivity.

    Therefore, it is important that theorganization enable employees to

    upgrade their skills andknowledge to meet thesechanging conditions.

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    WHAT IS TRAINING?

    Training is the act of increasing theknowledge and skills of an employeefor doing a particular job

    Training is a short-term educationalprocess and utilizing a systematic

    and organized procedure by whichemployees learn technicalknowledge and skills for a definitepurpose

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    WHAT IS DEVELOPMENT?

    Development is used generally toapply to the development of thepotential of an individual within an

    organization

    Development is a long term process

    It also refers to learning

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    PRODUCES MANY BENEFITSFOR BOTH EMPLOYEES AND

    ORGANIZATION OVERALL

    q For the employees training creates;

    Greater job satisfaction and moraleamong employees:

    Employees take more satisfaction ina job when they know how to do itwell. If they are not sure what to do orhow to do it properly, they can become

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    q Opportunity to advance in the organization:

    Employees who demonstrateexcellent performance at one levelin an organization often have the

    opportunity to advance to otherlevels of responsibility.

    Increased employee motivation

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    q For the organization, training causes;

    Increased productivity: Employees

    who know how to perform theirjobs are more effective and moreproductive than those who learn

    through error and trial are.

    Higher levels of customer

    satisfaction: employees are able totake care of customers properly andhave better skills for solving

    customer-related problems.

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    Improved quality: standards are

    met when people know what theorganization expects from them.

    Reduced employee turnover.

    Enhanced company image

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    Managerial On-the-jobTrainingq Job rotation

    Job rotation is the systematicmovement of employees from job to

    job or project to project within an

    organization, as a way to achievemany different human resourcesobjectives.

    q Coaching

    Coaching is the process of one-on-

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    MANAGERIAL OFF-THE-JOB TRAINING

    q Role playing

    The purpose of this method is togive participants a chance toexperience such situations in acontrolled setting

    Trainees are provided with adescription of the context usually atopic area, a general description of asituation, a description of their roles,and the roblem the each face.

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    q Games

    In this type of training,participants learn how to deal witha variety of issues in a simulatedbusiness environment. Trainees areprovided with information

    describing a situation and areasked to make decisions aboutwhat to do. It develops leadership

    skills, strengthen executive and

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    development processin

    WiproTalent Transformation Divisionhandles the training process

    For those with less than one yearof experience a well-structuredinduction training program is

    conducted

    In addition to class room trainingn n t k -L rnin with t

    Wi t i i d l

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    Wipro training model

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    DevelopmentWipro Leaders Program

    (WLP) - This program is formiddle level leader with people,process, business development

    and project managementresponsibilities

    Business Leaders Program(BLP) - This is for senior leaders

    with business responsibility. At

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    Strategic Leaders Program(SLP) - This program covers top

    management employees.

    The focus is on Customer Focus

    and Building Star Performers

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