orbiting the giant hairball

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Orbiting the Giant Hairball Joe Kleinwaechter Director, Innovation & Design Fiserv.

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Innovation is essentially legalized corporate gambling. How do you set the odss so that the house always wins?

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Page 1: Orbiting the Giant Hairball

Orbiting the Giant Hairball

Joe KleinwaechterDirector, Innovation & DesignFiserv.

Page 2: Orbiting the Giant Hairball
Page 3: Orbiting the Giant Hairball

A hairball is an entangled pattern of behavior. It's bureaucracy, which doesn't allow much space for original thinking and creativity. It's the corporate tendency to rely on past policies, decisions, and processes as a formula for future success.

Gordon MacKenzieOrbiting the Giant Hairball

Page 4: Orbiting the Giant Hairball

Orbiting is operating beyond the bounds of the corporate perception of reality.

Gordon MacKenzie

Page 5: Orbiting the Giant Hairball

“If an organization is to choose vigor over an ultimate state of entropy, it must support both the

rational exploitation of success and the irrational art of groping.”

Gordon MacKenzie

hairballorbit

Page 6: Orbiting the Giant Hairball

Innovation represented 2/3 of UK private sector productivity growth (2000-2007).

Kelley/GibsonStoking Your Innovation Bonfire

Why

?

Page 7: Orbiting the Giant Hairball

2007 2008 2009 201060%

62%

64%

66%

68%

70%

72%

74%

66% 66%

64%

72%

Innovation as a Top 3 PriorityWhy

?

RTECTransformational Growth Through Innovation

72% ofExecutives

Page 8: Orbiting the Giant Hairball

Not a Top Concern

Top Concern

RTECTransformational Growth Through Innovation

Why

?

Executives Concerned about Transformational Innovation

75%

25%

Page 9: Orbiting the Giant Hairball
Page 10: Orbiting the Giant Hairball

600 Headlines Written 18 Published

3% Success Rateeveryweek

Ugh!

This American Life, PBS Tough Room, 8-Feb-2008

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30% poorly timed

30% random

40% good

Ugh!

Ideas

Kevin CoyneBrainsteering

Page 12: Orbiting the Giant Hairball

16%

24%60%

Scuttled Rescinded

Clayton Christianson The Innovator’s Solution

Innovation ProjectsUgh

!

Page 13: Orbiting the Giant Hairball

Ugh!

16190

148

All Products Major Products

36%

Release Failures

The Next Web 17-Oct-2011

Page 14: Orbiting the Giant Hairball

93% of successful innovation starts in the wrong direction.

Drew Cannon 30-Aug-2011

Which direction is this bus going, left or right?Ugh

!

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Innovation

is essentially legalized gambling.

Page 16: Orbiting the Giant Hairball

What is Innovation?

Inspiration

Idea

Invention

Innovation

The4

Eyes Model

Page 17: Orbiting the Giant Hairball

Inspire Ideas

Inventions

Innovative

that create

which are

Lexico

n

Page 18: Orbiting the Giant Hairball

Ideas

Inventions

Value

are

which have

Lexico

n

Page 19: Orbiting the Giant Hairball

Inventions

Innovations

Demand

are

which have

Lexico

n

Page 20: Orbiting the Giant Hairball

Lexico

n

Page 21: Orbiting the Giant Hairball

Core(70%)

Adjacent(20%)

Transformational(10%)

Managing Your Innovation PortfolioHBR May 2012

48%

33%

19%

2010ActualLe

xico

n

Page 22: Orbiting the Giant Hairball

DisruptiveInnovation

ExistingProduct

Perf

orm

ance

Time

Degra

ded

Clayton ChristensenThe Innovator’s Dilemma

Lexico

n

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Innovation

is essentially legalized gambling.

where you are the house.

..

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What’s Your Call?

You

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video clip of Pats/Colts Nov 2009 game removed to reduce file sizeVideo link [ ]

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1.The house is going to lose a lot of bets.2.The house is going to win some bets.3.No one knows ahead of time which ones.4.The only way to lose is to not take enough bets

using house odds.

My 4 Laws of Innovation

Law of Large Numbers

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Creating House Odds

Focus Early

1 2 3

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Creating House Odds

Decide Fast

1 2 3

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Creating House Odds

Capture Everythin

g

1 2 3

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$ $

Focu

s

Early Ineffective

InnovatorsSustainedInnovators

Vital Few

Ideas

Concepts

Projects

Releases

Steep Slope

74%55%

Page 31: Orbiting the Giant Hairball

Focu

s

Early Be Brutal!

Corporate Executive BoardEnhance the Commercial Impact of Innovation Investments

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Decid

e

Fast

Self-Check

Biz-Check

Tech-Check

15 min

4 hours

16 hours

Corporate Executive BoardEnhance the Commercial Impact of Innovation Investments

{No Time Limit

Page 33: Orbiting the Giant Hairball

Captu

re

Ever

ythi

ng

Page 34: Orbiting the Giant Hairball

Captu

re

Ever

ythi

ng

If you are only counting the gains from successful projects, you are leaving half of the value of innovation on the table.

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Captu

re

Ever

ythi

ng

40 years is a long time to

remember

Page 36: Orbiting the Giant Hairball

Yes, it’s but you are the

Set the house odds by

Don’t let any individual bet affect your approach. When you stick to the system

the house always wins.

.

., and,

,

Page 37: Orbiting the Giant Hairball

jkleinwaechter

[email protected]

404.514.0646

.com

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