oran williams resume' 2016

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Oran Williams 2539 Martini Way SE Phone: 404-399-9217 Bethlehem, GA 30620 Email: [email protected] OBJECTIVE A position where my diversified experience, proficiency, and accomplishments offer opportunity for contribution and professional growth PERSONAL STRENGTHS Strong computer and technology skills Excellent interpersonal skills with the ability to work well with all levels of internal management, staff, outside clients, and vendors Well-rounded and flexible team player - maintaining a courteous and professional manner at all times Dependable and dedicated - with a positive attitude EMPLOYMENT HISTORY 1/2016 - Present US Forest Service, Planning Unit Atlanta, GA Program Assistant (Contractor) 40 hours/week Supervisor: Peter Gaulke, Planning Supervisor Phone: 404-347-3183, May be contacted Provide expert administrative support and oversight to the Planning Unit in the Regional Office – managing all forms of business processes, correspondence, meetings management, calendar/schedule coordination and communications between director and staff while maintaining strict confidentiality. Create and prepare documents required for meetings management packages and large scale meetings planning. Provide assistance with daily operations of the Freedom of Information Act (FOIA) program; proofread and edit correspondence to ensure grammar and document format is correct. Process purchase requisitions for the Planning and Resource Information Units. Arrange calls for the Planning Unit Director and key staff with line officers on the units. Prepare and manage correspondence processed through the Mercury Correspondence Database. Developed and maintained a filing system using existing file codes to organize and track documents – providing order and simplifying an antiquated process.

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Page 1: Oran Williams Resume' 2016

Oran Williams2539 Martini Way SE

Phone: 404-399-9217 Bethlehem, GA 30620 Email: [email protected]

OBJECTIVEA position where my diversified experience, proficiency, and

accomplishments offer opportunity for contribution and professional growth

PERSONAL STRENGTHS

Strong computer and technology skills Excellent interpersonal skills with the ability to work well with all levels of internal management, staff, outside

clients, and vendors Well-rounded and flexible team player - maintaining a courteous and professional manner at all times Dependable and dedicated - with a positive attitude

EMPLOYMENT HISTORY

1/2016 - Present US Forest Service, Planning Unit Atlanta, GA Program Assistant (Contractor) 40 hours/week

Supervisor: Peter Gaulke, Planning SupervisorPhone: 404-347-3183, May be contacted

Provide expert administrative support and oversight to the Planning Unit in the Regional Office – managing all forms of business processes, correspondence, meetings management, calendar/schedule coordination and communications between director and staff while maintaining strict confidentiality.

Create and prepare documents required for meetings management packages and large scale meetings planning.

Provide assistance with daily operations of the Freedom of Information Act (FOIA) program; proofread and edit correspondence to ensure grammar and document format is correct.

Process purchase requisitions for the Planning and Resource Information Units. Arrange calls for the Planning Unit Director and key staff with line officers on the units. Prepare and manage correspondence processed through the Mercury Correspondence Database. Developed and maintained a filing system using existing file codes to organize and track documents –

providing order and simplifying an antiquated process. Coordinated logistics for Timber Information Management meeting; worked closely with a sales

representative at the Staybridge hotel in Atlanta to process contract through procurement for payment of a block of rooms for 20 people.

4/2008 – 12/2015 USDA Forest Service, Executive Unit Atlanta, GA Program Assistant (Contractor) 40 hours/week

Supervisor: Ken Arney, Deputy Regional ForesterPhone: 404-347-4177, May be contacted

Provided a high level of administrative support with strict adherence to confidentiality to the Region 8 (R8) Regional Office Executive Management Team, while ensuring the efficiency and timely submission of requests and projects on a daily basis.

Processed travel requests and arrangements for executives – made hotel reservations, arranged meetings, itineraries and reserved conference rooms, and processed travel authorizations and vouchers.

Maintained MS Outlook Calendars for four executives; organized and scheduled meetings, answered and transferred calls to appropriate executive; received visitors

Page 2: Oran Williams Resume' 2016

Maintained networks and developed working relationships with Albuquerque Service Center in order to solve problems and resolve many issues relevant to the service center, to include: travel, budget and finance, and other issues related to Forest Service units and outside agencies.

Assisted with computer issues within the executive office, i.e. hard drive encryption process, installing software and other hardware peripherals.

Set-up and managed six Microsoft Sharepoint sites used for collaboration. Facilitated scheduling for conference rooms and Video Teleconferencing; set-up technology needs,

monitored connectivity; trained other program assistants on how to set up and use the various systems. Developed several databases and spreadsheets to track and organize information. Managed correspondence and memorandums processed within LOTUS NOTES and the Mercury

Correspondence Database; wrote/drafted, reviewed, edited, proofread, revised, and finalized correspondence per R8 Regional Office guidelines.

Served on temporary detail - July-August 2012 – at the USDA Forest Service, Research and Development Unit, Washington, DC; performed a wide variety of administrative support services, to include: scheduling meetings, answering inbound and outbound calls, monitoring the Deputy Chief’s email, making all travel arrangements for the Deputy Chief, and processing all travel authorizations and vouchers in the E-Gov Travel System (ETS2) travel system; trained two executive assistants on how to create travel authorizations, vouchers and process travel arrangements using the ETS2 system.

08/2003 – 02/2007 USDA Forest Service, Information Systems Technology Unit Atlanta, GA Queue Manager (Contractor) 40 hours/week

Administrative Support (Contractor) 40 hours/weekReference: Alice Banks, Regional IT Support ManagerPhone: 404-347-3311, May be contacted

Queue Manager (10/2004 - 02/2007) Managed and monitored the telecommunications helpdesk queue which was used to host users’ helpdesk trouble tickets.

Transferred tickets to the appropriate technician, which consisted of 16 technicians who supported over 4,000 users.

Utilized the knowledge database to assist in resolving technical issues. Assisted Information Technology Specialists with desktop support responsibilities. Communicated with management concerning the status of the customers’ issues. Ensured Service Level Agreement goals were met.

Administrative Support (08/2003 – 10/2004) Provided administrative support to the Information Technology unit, comprised of 16 technicians.

Answered telephones and assisted clients and employees throughout the organization Coordinated extensive appointments for the director of the Information Systems Technology Unit, to

include: meetings and domestic/international travel. Created and maintained a Microsoft Excel spreadsheet used to track a $1.5 million travel and supplies

budget; ensured accounting data and estimated costs of travel were accurate and within established budget constraints.

4/2003 - 8/2003 DH Electric Company Lawrenceville, GA Electrical Helper 40 hours/week

Supervisor: Steve Heard, OwnerPhone: 770-963-0562, May be contacted, No longer work for this Company

Worked with a team of electricians - assisted in completing the entire electrical project, resulting in electrical services for an elementary school. Installed lighting, receptacles, and other electrical apparatus; installed electrical conduit of various sizes; assisted in running electrical wires and cable through electrical pipes; connected junction boxes and panels.

Page 3: Oran Williams Resume' 2016

4/2002 - 4/2003 Focus Direct, Inc. San Antonio, TX Quality Control Analyst/Image Design 40 hours/week Supervisor: Tom Jordan Phone: 210-805-9185, No longer work for this Company

Imported and manipulated text and graphics to create high quality creative designs. Analyzed and processed clients’ data to ensure the incoming data met quality control criteria. Converted tab and comma delimited databases to ASCII (fixed-width) formats to be used with various programming software. Used PrintNet Design Software for layout creation with variable and fixed data to be used for digital printing.

01/2002 - 04/2002 Texas Department of Economic Development Austin, TX Administration Tech III (Temporary Assignment) 40hours/week No longer work for this Company

Provided administrative support for seven financial case managers that processed checks for Economic Development projects. Analyzed, processed, and manipulated data using Microsoft Excel Spreadsheets to help track information provided by managers; ensured effective meetings via planning, coordination and creation of agendas, documentation, handouts and PowerPoint Presentations for onsite and offsite meetings; created, organized and maintained a variety of critical documents.

01/2000 - 01/2002 Creative Media New York, NYHelpdesk Analyst 40 hours/weekSupervisor: Kevin ReynoldsPhone: (212) 979-8884, No longer work for this Company

Provided helpdesk assistance to staff of 100 and customers in need of technical help. Presented information to upper level management and educated consumers on product functions. Extensive knowledge and experience in installing programs, upgrading hardware/software, maintenance, and repairing desktop computers, as well as laptops and printers.

08/2000 – 01/2001 Rheedlen Technology Center New York, NY Computer Software Instructor 40 hours/weekNo longer work for this Company

Taught Microsoft Office and Internet Browsers applications in five classes, consisting of 16 students per class.Researched and reviewed new teaching material and technologies. Lauded for excellent skills of coordination with students, faculty and administration, as well as excellent interpersonal, communication, teaching, and presentation skills.

COMPUTER SKILLS

Operating Systems: Windows ‘95/’98/2000/XP/ME/NT, Windows 7, Windows 8, Windows 10 Software: MS Office Suite 2010 & 2013 (Excel, PowerPoint, Access, WORD, Outlook, and Publisher), MS SharePoint, Adobe (Acrobat, Photoshop), PaintShop Pro, Omni Page Web: MS Publisher, MS FrontPage

EDUCATION

2000 Per Scholas Computer Training Center New York, NYCourse of Study: Computer Repair

1987-1988 Microcomputer Technical Institute Houston, TXCourse of Study: Computer Technology

1984-1985 College of the Mainland Texas City, TXCourse of Study: Basic Studies