Oral Workplace Communication: Job Talk, 2005, 243 pages, Thomas Cheesebro,Linda O'Connor, Francisco Rios, 0131704605, 9780131704602, Prentice Hall, 2005

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The 2 nd edition of this text provides an excellent, easy-to-read explanation of the tools needed tobe successful on the job. Organized into easily understood 3-part chapters, Job Talk providesample coverage of standard communication topics, and addresses content essential for workers intoday's competitive job market. Beginning with an overview of the communication process, it thenaddresses skills related to diversity, listening, interpersonal relationships, oral presentations,teamwork, job search, and customer service. Because of its ease of use this guide is invaluable tothose who need to present information from all walks of life: from students to trainer-facilitators toCEOs. Adult learners who develop the skills presented in this book can expect to experience moresatisfying work lives, improved interpersonal relationships, and increased self-confidence.

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