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Oracle Enterprise Manager Oracle Fusion Middleware Management Real User Experience Insight Lab Session S318968

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Oracle Enterprise Manager 11g Real User Experience Insight 6.5 Hands‐on Lab

Introduction to Enterprise Manager 11g

Oracle Enterprise Manager 11g is the centerpiece of Oracle's integrated IT management strategy, which rejects the notion of management as an after‐thought. At Oracle, we design manageability into each product from the start, enabling Oracle Enterprise Manager to then serve as the integrator of manageability across the entire stack encompassing Oracle and non‐Oracle technologies. Fueled by this unique vision, Oracle Enterprise Manager 11g has introduced business‐driven IT management to help IT deliver greater business value through three highly differentiated capabilities:

• Business‐driven application management, which combines industry‐leading capabilities in real user experience management, business transaction management and business service management to improve application users' productivity while enhancing business transaction availability

• Integrated application‐to‐disk management, which provides deep management across the entire Oracle stack to reduce IT management complexity and eliminate disparate point tools

• Integrated systems management and support, which utilizes industry‐first technology bring support services into the IT management console; enabling proactive IT administration, increased application and system availability, and improved customer satisfaction

What is Oracle Real User Experience Insight? Oracle Real User Experience Insight monitors real user activity to ensure web‐based applications perform to expectations by providing analysis and notifications when not performing, and provide intelligence about user behavior. As organizations are increasingly looking to explore Internet opportunities, they require accurate and up‐to‐date information about their web traffic. A solution is needed that records every user session, and translates complex web data into meaningful and understandable statistics. These provide the necessary input for effective business and operational decisions. Oracle RUEI is that solution. Complete solution Oracle RUEI is a powerful web‐based application that reports on real‐user traffic requested by, and generated from, your network. It measures the response times of pages and transactions at the most critical points in your network infrastructure. It enables you to view server and network times based on the real‐user experience, to monitor your Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s), and trigger alert notifications on incidents that violate their defined targets.

This lab will demonstrate: • Ad‐hoc Problem Analysis • Replaying User Errors • Setting Up KPI’s and Alerts • Creating New Reports • Creating Business Transaction Reports

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• Adding a Transaction

Please feel free to seek assistance from the instructor or Oracle Demo staff at any point in time. Before we start taking you through the demonstration, please note the following:

• You will be given a virtual machine address to use for this lab. For ease of reference, you may want to write this below:

Virtual Machine Address: _________________________________________________________

• You will connect to that system using a simple browser connection using Firefox. The username and password are:

Username: __admin__________________ Password: __welcome!___________________

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Ad‐hoc Problem Analysis

Finding the root cause of performance problems or outages can be an extremely difficult task for administrators. Performance problems can be related to the network, to the application server, or to the database – thus finding the root cause of issues is critical for accelerating problem resolution and achieving high service levels. Real User Experience Insight provides the capabilities to identify issues and find the root cause of problems. 1. Launch Real User Experience Insight (RUEI) using the browser login screen.

(Tip: You might experience a pop‐up blocker issue on your browser. Please allow pop‐up windows for this application in your browser)

2. Once you’re logged in, the Dashboard page appears showing a global overview of the monitored

environment. In this case, Oracle Real User Experience Insight is monitoring an e‐commerce website (Toolshop), a web‐based application deployed on WebLogic Server (Medrec), Oracle E‐Business Suite, Siebel, WebLogic Portal, JD Edwards, and PeopleSoft – all monitored within a single console. Dashboards are highly customizable allowing you to add, remove, edit, and move widgets that display charts/tables from the collected data. Additionally, dashboards can be saved as templates allowing you to specify the content type – suite‐specific, application‐specific, service‐specific or generic. The dashboard for Toolshop summarizes key usage and performance metrics through various widgets on a single page. • The map widget displays regions where most user sessions originated – in this case, the US has

the highest number of user sessions. • The KPI widget summarizes key performance metrics like number of concurrent sessions,

percentage of server error page‐views, as well as server time per hit (ms).

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• The “Top Usage Per User‐ID” widget shows the users with the highest number of page views. • The “Problem Pages” widget summarizes all the error pages based on the number of failed views. • Other widgets include “Error Category” (showing the most frequent types of errors – including

business‐transaction‐specific errors like “out of stock”), “Transaction KPI” (showing the number of transactions started per minute), and “Pageviews / Sessions” (showing the number of page‐views and sessions).

3. Now let’s take a look at the Medrec dashboard by clicking on the Medrec sub‐tab. The dashboard for Medrec also summarizes key usage and performance metrics through various widgets on a single page. • The map widget displays regions where most user sessions originated – in this case, the US has

the highest number of user sessions. • The “Slowest E‐URL” widget shows the URL’s with the highest end‐to‐end time per hit • The “KPI” widget summarizes key performance metrics like number of concurrent sessions, end‐

to‐end page time (ms), percentage of server error page‐views, as well as page load time (s). • The “Top Usage Per User ID” widget shows the users with the highest number of page views. • The “Delivery Status” widget summarizes the status of all page views – indicating whether the

status was a success or resulted in content error, website error, server error, or client abort • Other widgets include “Traffic Per Server”, “Page Load Time” (showing the end‐to‐end time per

page at 5 minute intervals), and “Pageviews / Sessions” (showing the number of page‐views and sessions).

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4. On the “Delivery Status” widget, we see that 95% of page views were successful, but the rest resulted

in error. Let’s investigate this problem by clicking on the browser cube – as shown in the screenshot below.

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5. The Data Browser allows you to create filters and to drill‐down into any of the out‐of‐box metrics in the cube. Let’s take a look at the content errors by clicking on the “Content error” link – as shown in the screenshot below.

6. The various types of content errors are now displayed. We can see that 51% of the error occurrences are related to an “out‐of‐stock” error. We can now add this chart to the Medrec Dashboard by clicking on the “Add to dashboard” button. Enter the name of the dashboard – e.g. Content Errors Select Medrec from the Dashboard drop‐down Finally, click Save to continue.

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When prompted to proceed to dashboard, select Yes.

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7. The Content Errors dashboard is now displayed in the top left corner. You can now drag the widget to the lower right corner to make space for the other charts on the left side.

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Replay User Errors

The scenario for this assignment is one that we probably all have been involved in one way or the other. A customer may get a call from an application user via the helpdesk. The user explains he has logged into the application twice late at night (9PM) and on both occasions found the system to be very slow. This is a commonly logged complaint that could take forever to troubleshoot. RUEI offer a very comprehensive way to isolate such a user issue and keep data for all application users. The next assignment shows you how RUEI can provide you with user analysis and factual data to diagnose this issue:

1. Click “Browse data” from the top navigation. Use top drop down box from the left navigation pane and select “All Sessions”

2. Select yesterday’s date and click 9PM from the calendar control. Next, click on “Session diagnostics”. From the drop‐down menu, select “Shop” as the Application and select “Longest sessions” for the order of search results.

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3. Select user charlienburke. You can see the frustration page (red icon), click the page name.

Note: If you face trouble finding the record for charlienburke, then click on the Session diagnostics link on the left again and enter the User ID for charlienburke. Then click on Search to continue.

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4. Click on the error page link “Toolshop – Hitachi DH24PC3” for further information

5. Click on the tab “HTTP Content” and then navigate back and click the camera button

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You are now seeing the exact page that was shown to the user during the error.

Setting Up KPIs and Alerts One of the most important features of any monitoring tool is the ability to receive alerts when values are not what you would expect them to be. By setting up KPIs in RUEI you can set specific targets for applications as a whole, partial functionality or even to a specific user (group). This exercise is intended to provide you with a short overview of its capabilities. 1. Use the top navigation and open the “Configuration” tab.

Click on “Service Level Management”, then “KPIs” from left navigation pane Select “end‐to‐end‐time‐p‐page(ms)” from the “Medrec” folder

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2. You can click through the various tabs to see what RUEI allows you to configure for any of the collected metrics (in this case “end‐to‐end‐time‐per‐page(ms)”) in combination with one or multiple filters, SLA requirements and alert configurations. Now that you’ve seen such a KPI, let’s setup one of our own.

3. Click on “New KPI” in the toolbar Select “pageviews‐per‐min” from the drop down box and click “Next” (Tip: you can find this metric under “page availability”)

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4. Check the first three options in the KPI setup and click “Next”.

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5. Select “Application/Name” from the top drop down box Select “Medrec” from the second drop down list Click “Add Filter”

You have now ensured the KPI only applies to “Medrec”. Click “Next”.

6. Select “Throughput (KB/sec)” from the drop down list and type in “1” as a minimum value.

Click “Add requirement” and then click ”Next”

Setting up the requirement ensures this KPI is only active if there is more than 1 KB/sec of traffic.

7. Select “Fixed Values” from the drop down list and type in “5” as a minimum value and then click ”Next”

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8. This is the last step in your KPI setup. You can leave the name as is or type in the category field: “Medrec” Click “Finish”

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9. To check your –newly created KPI‐ use top navigation and select “KPI overview” Click on “Medrec‐Live”

Your KPI value is displayed when you click on pageviews‐per‐min – in gray you see the target value you’ve specified!

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Creating New Reports 1. Navigate back to the Medrec dashboard and click on the browser cube for the “slowest E‐url” region.

2. We can change the display option by clicking on the graph icon.

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3. We can now create a report that summarizes the end‐to‐end time per hit (ms) and percentage of client aborts for all Medrec URL’s by click on the “Open as Report” icon.

4. A pop‐up screen is opened up showing you a PDF layout. You could print the report but we want to save it so it can be reviewed periodically. Select the Save (Disk Icon) button to save the report.

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5. Now name the report “my report <your initials>” and select category “Overall”. Then click on the Save button. All fields are highlighted in the screenshot.

You will get a message confirming that you have successfully saved this report. Now you can close the pop‐up screen. We will check this report after next assignment.

6. Return to the “Reports” section using your top navigation. Find the report you created by opening the “Overall” category and clicking on “my report <your initials>”

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7. Use right hand mouse control to open the additional options for the report. Any report can be sent periodically. You can also add a report to your favorites or edit it again.

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Creating Business Transaction Reports

1. First a little explanation; what is a transaction? A transaction is a sequence of pages that RUEI can monitor and present in funnel reports. In other words: RUEI can monitor a sequence of steps (or a “transaction”) and report on the success/failure rates for each step across the entire user‐base. An example of how such a transaction is defined can be viewed by: Click on Configuration and the on Transactions the left navigation pane Click open the “Shop” folder and then click the “Order Process” transaction

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2. To see an example report of this transaction: Click “Reports” from top navigation Click “Transactions” folder and select the “Transaction step funnel” report Use drop down box to select “Shop >> Order Process”

Click the “View report” button.

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We have now used an existing funnel report. In the bonus section of this Hands‐on Lab we’ll build one on “Medrec”, the application that we’ve been analyzing.

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Adding a Transaction

1. Click on Configuration and the on Transactions the left navigation pane Click open the “Shop” folder and then click the “Order Process” transaction

2. To see an example report of this transaction: Click “Reports” from top navigation Click “Transactions” folder and select the “Transaction step funnel” report Use drop down box to select “Shop >> Order Process”

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3. Click the “View report” button.

So this is the kind of transaction we want to setup. We’ll build it on “Medrec”, the application we’ve been analyzing. Go back to the Configuration screen using top navigation and open “Transactions” for the left navigation pane.

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4. Once you have the transaction configuration page opened, go through the following steps: Click on “New transaction” in the toolbar. A pop‐up screen appears (see screenshot) Fill‐in transaction name field – e.g. Medrec Patient Login <Your Initials> Click on the folder “Medrec” Fill‐in the step name field – e.g. Home Page Patient Click on magnifying glass to search the homepage of “Medrec”

5. Search for “medrec” and click Go. Then click on the EXACT page: “Medrec » medrec » loginpatient”

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6. Now click “Save” to finalize the first phase of the transaction setup.

7. You’ve just created the first step of your transaction. Two more steps are needed. Click “Add step/page” from the toolbar and repeat the page selection process and add the following pages: Medrec » medrec » patient viewloginresult Medrec » medrec » patient viewrecordsummary

8. Once completed your transaction should look like this:

You have just created your own transaction in RUEI.

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This concludes the Enterprise Manager Real User Experience Insight hands on lab. Additional information can be found at: Demo Booths located at {Location} Additional Sessions: Moscone South: Enterprise Manager # XXXX Moscone West: Enterprise Manager # XXXX For additional information, visit: Oracle Real User Experience Insight http://www.oracle.com/technology/products/oem/prod_focus/realuserexperienceinsight.html Oracle Application Management http://www.oracle.com/technology/products/oem/prod_focus/app_mgmt.html Oracle Enterprise Manager http://www.oracle.com/enterprise_manager/index.html

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