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SAP FORUM ISTANBUL Experience the Future of Your Business
Martin Vogel
OpenText
SAP Document Presentment by OpenText
© 2013 SAP AG. All rights reserved. 2
We need fast response to our document content or layout change request.
SAP Document Presentment by OpenText Solving customer’s challenges
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We need reducing mailing costs for our outputs.
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Our call center is overloaded and therefore expensive.
Consume-to cash is too long.
Our processes driven by multiple applications are expensive. We need savings.
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Customers’ fluctuation is really big pain for us.
© 2013 SAP AG. All rights reserved. 3
Document change request turnaround decreased from 1-2 weeks to less than 24h
SAP Document Presentment by OpenText CIO experience
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We support 85+ different types of documents across multiple states with one full time employee and no external consulting resources
We reduced mailing and distribution cost by 50% per document
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© 2013 SAP AG. All rights reserved. 4
Billing inquiries were cut by half, which led to a significant reduction in call center costs
SAP Document Presentment by OpenText COO/CFO experience
Consume-to-cash was shortened 2-3 days, which had a huge impact on our revolving credit line
We saved EUR 2.5M annually optimizing the account opening process alone
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© 2013 SAP AG. All rights reserved. 5
Our customer turnover rate was reduced from 25% to under 5%
SAP Document Presentment by OpenText CMO experience
We are now putting customer messages and campaigns on our bills, e.g. for fall furnace light-ups
The solution is pretty easy for a business-oriented person to use
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© 2013 SAP AG. All rights reserved. 6
SAP Document Presentment by OpenText Integrated, optimized document communication
Improve customer experience: customized, proactive, 360 degree view
Improve operational efficiencies: automate document processes in real-time
Automated and Integrated
Personalized Targeted
Communications Document
Generation
Document
Distribution
Document
Consolidation
Document
Composition
Archiving
Live individual
correspondence
<?xml version="1.0" encoding="utf-8" standalone="no"?>
<ORDER_ACKNOWLEDGEMENT>
<ORDERACK>
<Distribution>Pdf</Distribution>
<Duplicate>Duplicaat/ Herbevestiging</Duplicate>
<Language>NL</Language>
<OrderAckNumber>2807035<>
<Currency>EUR</Currency>
<Amount>15.087,50</Amount>
<VATAmount>2.866,63</VATAmount>
<Bla</Line>
<ORDERACK_DATE>>
© 2013 SAP AG. All rights reserved. 7
Produce and deliver customized documents exactly when and where you need them
Leveraging CRM
and back office
information
Multiple languages,
any channel, any
format
Any document type
formatted to customer
requirements
Enterprise Document Presentment
© 2013 SAP AG. All rights reserved. 8
Channels selection can be fully dynamic, which supports sustainability and
decreases costs of delivery.
235 metric tons of CO2 per year
saved by paper reduction
Financial Benefits
100,000 Documents/day Environmental Benefits
$8.4M to $36M savings per year
20% electronic
80% paper
4.8M documents =
Sustainability
Output selection
© 2013 SAP AG. All rights reserved. 9
All templates are output independent and therefore can be shared across all
output formats and channels.
SAP Document Presentment by OpenText
Rapid Design development
© 2013 SAP AG. All rights reserved. 10 Copyright © Open Text Corporation. All rights reserved.
OpenText StreamServe
Solution
Marketing Line of Business IT Front Office
© 2013 SAP AG. All rights reserved. 11 Copyright © Open Text Corporation. All rights reserved.
SAP Document Presentment
Customer Experience
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© 2013 SAP AG. All rights reserved. 13
Direct impact to a bottom line
© 2013 SAP AG. All rights reserved. 14
Mails discarded without being opened or read
© 2013 SAP AG. All rights reserved. 15
Improved
document
layout
Color in the
invoice Transactional
with graphics
Integration of
promotional
offers
Segmented
personalized
messages
Document design in time
© 2013 SAP AG. All rights reserved. 16
Targeted Customer Communication
Turning Insight Into Action
Consistent branding and up-to-date assets Dynamic, personalized documents Store Tags
Campaigns
Shipping documents
© 2013 SAP AG. All rights reserved. 17
© 2013 SAP AG. All rights reserved. 18
SAP Document Presentment drives business user
focused, recipient-driven communications
Business User
Enterprise-wide
Real-time
Personalized Documents
IT Dependent
Application Dependent
Batch
Static Documents
Now: Real-time Customer Centric Before: Formatting and Printing
Recipient-driven Output-channel Driven
SAP Document Presentment
in Turkey
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© 2013 SAP AG. All rights reserved. 20
SAP Document Presentment Supports e-Invoicing
Automated and Integrated
Personalized Targeted
Communications
Human Beings Document
Generation
Document
Distribution
Document
Consolidation
Document
Composition
Archiving
e-Invoicing
SAP Document Access
Use Cases
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© 2013 SAP AG. All rights reserved. 22
Customer Example:
Distribution/Warehousing
$66 billion in annual revenue, 25 Distribution
Centers, 1 million order transactions per day,
shipments to 30,000 locations
80% Fewer process steps
67% Faster overall document generation
$2M Direct savings annually
10 Different tractor-fed, specialized
price-sticker forms, consolidated
down to a single print stream that
uses standard 8.5x11 label paper
2 Printers instead of 7 at just one of
the distribution centers
0 Expensive, pre-printed forms
needed to produce customer
documents
SAP DP solutions automate the composition, staging,
collection, sorting, “guaranteed” printing, and stapling of
all documents that are sent to customers along with
their deliveries.
Reduce costs by eliminating labor intensive warehouse
processes, improve ability to get the right product to the
right place at the right time
Create the “perfect order”, eliminating lost, incomplete,
misfiled and inaccurate customer paperwork that
manual processes introduce into the system
Increase customer satisfaction with on-time deliveries
based on production of complete and accurate packs
automatically sorted by route, stop and customer
Fast, Accurate Driver-Ready Packs
Improve Profits and Customer Satisfaction
http://www.youtube.com/watch?v=cRJgLzQIuXI
Reduce costs by eliminating labor intensive warehouse
processes, improve ability to get the right product to
the right place at the right time
© 2013 SAP AG. All rights reserved. 23
Customer Example:
Retail
Optimize typical Retail processes at lower cost
Mercadona
• Reduction of time for printing and
presentment from 9 to 1.5 hours
• Switch from manual document distribution to
an automatic process
• On demand print capabilities in all
supermarkets via Intranet
• Reduce maintenance costs by handling all
documents on a single solution
• Reduce manual efforts/errors
• Open and flexible for future planning and
development
© 2013 SAP AG. All rights reserved. 24
Customer Example:
Retail
Mercadona uses SAP Document Presentment
as strategic document generation platform,
achieving the following advantages
Cost Avoid MS Office licenses for the
local markets by providing pdf
rendered documents Easy
maintenance of multiples formats
and languages
Quality Reliable consolidated documents
Documents are better readable,
and improve audit processes
Speed Fast decentralized updates of
prices etc with central full control
Complexity Only 1 single and simple platform
for many complex tasks,
Only 1 template for many different
variations of a document
SAP DP solutions automate the composition, staging,
collection, sorting, “guaranteed” printing, and stapling of
all documents in the daily retail business.
Reduce costs by eliminating labor intensive warehouse
processes, improve ability to get the right product to the
right place at the right time
Symplifying IT Landscape”, by eliminating printers and
consolidate documents by one single new platform that
manages and consolidates all documents from all
applications and for different languages.
Optimizing the core processes
Label printing decentral & central; central creation and
local print, Optimize procurement process by automatic
reordering and order document creation etc.; Optimized
reporting with flexible formats & channel and at time;
better readable documents
Optimizing Human Resources
Support HR processes employment ramp up, illness,
birth , staffing timetables etc.) ;
Optimize typical Retail processes at lower cost
Mercadona
© 2013 SAP AG. All rights reserved. 25
Customer Example:
Distribution and Logistics
>1M ASNs produced per quarter
1 Global document instead of 36
static templates for just the
purchase order
0 Full time dedicated employees
supporting the solution
0% Downtime for mission critical
document distribution process
15ft The distance needed to scan a
barcode meaning that the forklift
driver can remain in the forklift
while scanning
10s All warehouse documents
generated within this time frame
minimize delays further down the
distribution process
Coca Cola “Refreshes” Distribution and
Logistics with SAP Document Presentment.
Runs mission critical distribution business with SAP
DP producing 10M documents per year; advanced
shipping notices, purchase orders, delivery notes, pallet
tickets, invoices, dunning letters, account statements,
payroll, recipe mixing form etc.
Reduced spending through centralized control and full
integration with SAP-supported business processes
Millions of advanced shipping notices, POs, checks and
other documents with dynamic and consistent branding,
terms and conditions, languages etc. condensed into few
templates
Supports Coca-Colas strategy for SAP Business
Processes
Millions of advanced shipping notices, POs, checks
and other documents with dynamic and consistent
branding, terms and conditions, languages
Thank you!
Contact Details :
Martin Vogel
Global Solution Architect
+420 221 899 141