Leefmetepilepsie.nlOnline spreekuur

Objectives

• To set up centralized entry page for scheduling online sessions between a patient and an expert

• To establish and configure the process and technical platform

• To get the end-user(s) trained on the concept and the created platform

• To start using the platform for remote live connections to patients in The Netherlands from July 2011 onwards

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• Homepage and promo panel: click to schedule your call

Spreek met een ervaringsdeskundige

Bekijk hier de beschikbaarheid en regel je

telefonisch gesprek of stuur een email

Process Flow

Schedule appointment, or send your question via email

Regel uw afspraak met een ervaringsdeskundigeOf stuur uw vraag via email. Please register to book an appointmentIntro text + picture of expert + Calendar view with available timeslots

Regel uw afspraak met een ervaringsdeskundigeOf stuur uw vraag via email. Please register to book an appointmentIntro text + picture of expert + Calendar view with available timeslotsDatum 10u00 10u20 10u40

Maandag 6 juni 2011

Maandag 13 juni 2001

Maandag 20 juni 2011

Maandag 27 juni 2011

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Contacteer een ervaringsdeskundige

gereserveerd

gereserveerd

gereserveerd

Bevestig uw afspraak

Calendar: always shows upcoming for dates – deletes past dates

Schedule appointment, or send your question via email

Scheduling the appointment

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Attempt to book an appointment:

Logged in?

Attempt to book an appointment:

Logged in?YES

triggers pop-up: please login or register.

triggers pop-up: please login or register.

NO

Follows existing login or registration

procedure

Follows existing login or registration

procedure

Click on empty timeslot: triggers pop-up: You indicated you want to schedule an appointment on Monday 6 june at 10u30 am. The expert can call you on this number/Skypename. (prefilled field with option to change). Please check your email address. A confirmation email will be sent to register the appointment.

Click on empty timeslot: triggers pop-up: You indicated you want to schedule an appointment on Monday 6 june at 10u30 am. The expert can call you on this number/Skypename. (prefilled field with option to change). Please check your email address. A confirmation email will be sent to register the appointment.

Confirm: pop-up closes and ‘Bevestig uw afspraak’ is shown.Confirm: pop-up closes and ‘Bevestig uw afspraak’ is shown.

Cancel: pop-up closes; no appointment scheduled. Cancel: pop-up closes; no appointment scheduled.

Click on ‘gereserveerd’: triggers pop-up: Please select other time or dateClick on ‘gereserveerd’: triggers pop-up: Please select other time or date

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Contacteer een ervaringsdeskundige

gereserveerd

gereserveerd

Bevestig uw afspraak

You indicated you want to schedule an appointment on

Monday 6 june at 10u30 am.

Please check your email address. A confirmation email will be sent to register the appointment.

Email addressEmail address

Send me a confirmation email

Send me a confirmation email

Booked appointment

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Appointment booking successful

Appointment booking successful

Confirmation mail to patient:Details of the appointmentConfirmation link to confirm timeslot + landline number/Skypename + preferred reminder time (multiplechoice)Technical explanation of call set-up

Confirmation mail to patient:Details of the appointmentConfirmation link to confirm timeslot + landline number/Skypename + preferred reminder time (multiplechoice)Technical explanation of call set-up

Confirmation mail to AdministratorConfirmation mail to Administrator

Confirmation mail to expertConfirmation mail to expert

Shortly before callReconfirmation mail to patient + copy to expert:

Confirmation of timeslotTechnical explanation of call set-up

Shortly before callReconfirmation mail to patient + copy to expert:

Confirmation of timeslotTechnical explanation of call set-up

YES

No appointment scheduled in calendar

– no actions

No appointment scheduled in calendar

– no actions

NO

Confirmation mail to Advocates (Monica, Judith, Laurens)

Confirmation mail to Advocates (Monica, Judith, Laurens)

Confirmation link clicked

Confirmation link clicked

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Contacteer een ervaringsdeskundige

gereserveerd

gereserveerd

Bevestig uw afspraak

Your appointment with and expert will take place on :

Monday 6 june at 10u30 am.

The expert will call you on

You will receive a reminder <dropdown> prior to the call

Skype name or phone numberSkype name or phone number

Confirm appointment

Confirm appointment

At time of appointment

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The expert sets up the connection with the patient (landline/Skype).

Successful?

The expert sets up the connection with the patient (landline/Skype).

Successful?

NO

YES

Expert logs failed call and closes call

Expert logs failed call and closes call

Call is executedCall is executed

End of call triggers evaluation form +

proposal to schedule a new call if desired

End of call triggers evaluation form +

proposal to schedule a new call if desired

Closed failed call triggers mail with: reason for failure +

proposal to schedule a new call if desired

Closed failed call triggers mail with: reason for failure +

proposal to schedule a new call if desired

DISCLAIMER:Current presentation is confidential. All proposed concepts and ideas presented here

are intellectual property of Across Health, and are to be used in collaboration with Across Health.

XX/XX/2011Name