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Onboarding Guide

Morningstar tRx

Office

Copyright ©2019 Morningstar, Inc. All rights reserved.

The information contained herein: (1) is proprietary to Morningstar and/or its content providers; (2) may not be copied or distributed; (3) is not warranted to be accurate, complete or timely; and (4) does not constitute advice of any kind. Neither Morningstar nor its content providers are responsible for any damages or losses arising from any use of this information. Any statements that are nonfactual in nature constitute opinions only, are subject to change without notice, and may not be consistent across Morningstar. Past performance is no guarantee of future results.

Morningstar tRx February 2019© 2019 Morningstar. All Rights Reserved.

Morningstar tRx February 2019 3© 2019 Morningstar. All Rights Reserved.

Contents

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Preparing for Rebalancing in Morningstar tRx . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Logging into Morningstar tRx . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7How do I log into Morningstar tRx? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7How do I reset my password?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Scheduling Automatic Uploads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10How do I schedule automatic uploads of positional data? . . . . . . . . . . . . . . . . . . . . . . . . 10

Importing Data into tRx. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12How do I import data into tRx? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Householding in Morningstar tRx . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14How do I create a new Client in tRx? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14How do I move an account to a different client in tRx?. . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Creating Asset Class Categories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17How do I create Asset Categories at the class level in tRx? . . . . . . . . . . . . . . . . . . . . . . . 17How do I create Asset Classifications at the subclass level? . . . . . . . . . . . . . . . . . . . . . . 18

Assigning Securities in Asset Classes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20How do I assign securities to subclasses individually? . . . . . . . . . . . . . . . . . . . . . . . . . . . 20How do I assign securities to subclasses in bulk? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22How do I upload my subclass assignment spreadsheeet into tRx?. . . . . . . . . . . . . . . . . . 23

Creating Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25How do I create a model? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25How do I assign a household to a model? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Creating Buy Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29How do I create a buy set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29How do I base a buy set on an existing buy set?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Troubleshooting Data Errors after Import . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32What errors might I encounter in tRx? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Morningstar tRx Onboarding Guide

OverviewWelcome to Morningstar Total Rebalance Expert (tRx). This platform helps you streamline your business with efficient rebalancing and portfolio management. A sample of tRx’s core capabilities are described in the table below.

This manual provides step-by-step instructions to set up the platform in preparation for rebalancing. The following topics are covered:

gPreparing for Rebalancing in Morningstar tRx (page 5)g Logging into Morningstar tRx (page 7)gScheduling Automatic Uploads (page 10)g Importing Data into tRx (page 12)gHouseholding in Morningstar tRx (page 14)gCreating Asset Class Categories (page 17)gAssigning Securities in Asset Classes (page 20)gCreating Models (page 25)gCreating Buy Sets (page 29)g Troubleshooting Data Errors after Import (page 32)

Feature Description

Analysis Expert Instantly analyze and view results, allowing you to identify which clients require action – at a glance.

Rebalancing tRx calculates trades while considering your parameters, maximizing tax savings, minimizing transaction costs, and avoiding redemption fees. Additionally, tRx allows you to compare and choose trades with or without location optimization, based on costs vs. tax savings.

Cash Management tRx automatically considers cash requirements at the model, account, and client levels.

Tax Loss Harvesting With tRx, you can harvest tax losses opportunistically, creating ongoing tax savings and avoiding the crunch at year end.

Savings Reports Quantify the tax savings you generate for your clients with client-friendly benefit reports.


Preparing for Rebalancing in Morningstar tRx Overview

Preparing for Rebalancing in Morningstar tRx

Before you rebalance your clients portfolios, you must first complete a series of steps to prepare the platform. Some of these steps only need to be completed once, while others must be completed on an on-going basis. The table below describes each of these initial steps:

This step Requires this action

Set up automatic exports from Morningstar Office to tRx

After a one-time set up, data will automatically be pulled from Morningstar Office into Morningstar tRx. This export extracts the following data:

g household (client) data, g account data, g models,g positions, g realized gain loss information, g trade lots, and g transaction data for all transactional accounts that are included in the

client aggregate within Morningstar Office.

Note: The export will not include any quick (positional) accounts or accounts that are excluded from the client aggregate.

Import data into tRx This step requires you to import your daily data extract from Morningstar Office into Morningstar tRx. Importing daily ensures that you are using the most recent data during rebalancing.

Create Households in tRx This step requires you to combine all the accounts belonging to a single client into one complete client record. By default, accounts are imported using the same grouping as in Morningstar Office. This step is only necessary if you want to change these groupings and rebalance using a different strategy.

Create Asset Class Categories Creating Asset Class Categories is a one-time step competed during your initial import from Morningstar Office into tRx. This step is only necessary if you choose to classify securities differently than how Morningstar Office classifies securities. This step is commonly completed if you choose to rebalance at the security level rather than the asset class level.

Assign Securities to Asset Classes This step requires you to assign securities to each asset class. Securities will come through assigned to asset classes during the initial import from Morningstar Office, however, they may need to be reassigned to different asset classes, depending on how asset classes are set up in tRx

Security classification determines the asset allocation for each account. During the rebalancing process, accounts are compared to model portfolios to determine whether the account is out of balance.

From there, tRx will determine what trades tRx will propose.


Preparing for Rebalancing in Morningstar tRx Overview

Create Model Portfolios Model portfolios are also imported during the initial import from Morningstar Office into tRx. Morningstar Office model portfolios are comprised of securities.

However, you may wish to create new models within tRx to reflect the asset class set up within tRx. If you rebalance using subclasses rather than securities, you must create subclass level models within tRx.

Create Buy Sets The buy set holds the preferred buys that will be purchased in the event that a subclass is under weighted in the account when compared to the model. The preferred buys have to be specified before the client will be able to rebalance in tRx. The client can also create additional buy sets if they want to have different preferred buys for different clients or groups of clients.

This step Requires this action


Logging into Morningstar tRx Overview

Logging into Morningstar tRx

OverviewLocate your login credentials in the secure onboarding email sent to you from our service team. If you have not received your email or have trouble logging in, please contact your Customer Success Manager.

In this section the following topics are covered:

gHow to log in to Morningstar tRx,(page 7) andgHow to reset your password. (page 8).

How do I log into Morningstar tRx?

To access Morningstar tRx, type trx.morningstar.com into your browser. Bookmark this page to easily return to it later. From here, log in using the Morningstar tRx credentials provided to you.

Enter your user name and password here.


https://trx.morningstar.com/

Logging into Morningstar tRx How do I reset my password?

How do I reset my password?

To change your password in tRx, do the following:

1. From the Log in screen, click Forgot your password?. A box opens.

2. In the User Name text field, type your user name.

Click here to start.

Enter your User Name here.


Logging into Morningstar tRx How do I reset my password?

3. Click Submit. A box alerting you to check your email opens.

4. Click OK. Check your email account that is associated with your Morningstar tRx account. Click on the link inside the email. The Manage Password box appear.

5. In the Text fields, enter your User Name and New Password. Then confirm your new Password.

6. Click Reset Password.

Click here.

Enter your User Name and New Password here.


Scheduling Automatic Uploads Overview

Scheduling Automatic Uploads

OverviewAfter your Client Success Manager syncs Morningstar Office with tRx, you can set up a schedule so that your exported positions by lot files are automatically uploaded to the tRx platform daily or weekly, saving time by avoiding a manual upload process. This section describes how to set up a schedule to automatically upload data.

Note: schedule your export after you complete all necessary import and reconcilation tasks within Morningstar Office.

How do I schedule automatic uploads of positional data?

To schedule automatic uploads of positional data, do the following:

1. Login to Morningstar Office using your Morningstar Office credentials:

Enter your Morningstar Office credentials here.


Scheduling Automatic Uploads How do I schedule automatic uploads of positional data?

2. From the toolbar at the top of the window, click Tools...Export...Account Positions by Lots. The Export Account Positions by Lot dialog box opens.

3. From the Schedule Export area, check Create Export Schedule.

4. Select Frequency. Then select a Start time.

Note: This export includes transactional accounts only. The start time should occur after daily import and reconciliation.

5. From the Rebalance Tool drop down, select Total Rebalance Expert (TRX)

6. Enter the email address where you want to be notified that your export is complete.

7. Click Save + Close.

You only need to set up your automatic export once

Select the Schedule Frequency and Start time that works best for you.


Importing Data into tRx Overview

Importing Data into tRx

OverviewNow that you’ve scheduled automatic uploads from Morningstar Office into Morningstar tRx, your ready to import your extracted data into tRx in preparation for rebalancing.

Note: Data includes: households, securities, prices, and transactions. Open proposals will need to be canceled or completed (sent to DISMISS or TRADES status).

Import your extracted data daily to ensure that the most up-to-date data is used during the rebalancing process.

How do I import data into tRx?

To import your automatically uploaded extract from Morningstar Office into tRx, do the following:

1. From the Menu, select Workflow. Then click Import. The Import page opens.

Note: Click the pin icon to keep the Menu open.

2. Click the Upload Extract button. The Import Extract box opens.

Click here to start


Importing Data into tRx How do I import data into tRx?

3. From the Import Extract box, click Import.

4. Upon successful import, the Active Data section reflects the new data.

Click this button to import data.

View the status of your data here.


Householding in Morningstar tRx Overview

Householding in Morningstar tRx

OverviewNow that you’ve extracted your data, review each client record to ensure that the accounts comprised within each household are grouped in the in the strategy you want to use to rebalance.

Note: Accounts are imported using the same grouping as in Morningstar Office. If you want to rebalance by individual account rather than by household, you must create individual households in tRx which contain individual accounts.

In this section, the following topics are covered:

gCreating new Clients in tRx, (page 14) andgMoving accounts into different Clients. (page 15)

How do I create a new Client in tRx?

To create clients in tRx, do the following:

1. From the Menu, select Client Management. Then select Clients. The Clients page opens.

Click here to start


Householding in Morningstar tRx How do I move an account to a different client in tRx?

2. From the Clients page, click Assign Clients. The Assign Clients page opens.

3. In the drop-down menu, select New Client.

4. From the grid, select the clients you want to combine.

5. In the text box next to the drop-down menu, type a name for the new client.

6. Click Update. Remain on the Assign Clients page.

How do I move an account to a different client in tRx?

To move accounts from one client to another, do the following:

1. From the Assign Clients grid, select the account you wish to move.

2. From the drop-down menu, select Change Client. The Select Client drop-down menu appears.

Click this button.

After selecting accounts, type a name for your client here.

Select the account you want to move, select Change Client here.


Householding in Morningstar tRx How do I move an account to a different client in tRx?

3. Select the Client you want to move the account to.

4. Click Update.

Select the client you want to move the account to here.


Creating Asset Class Categories Overview

Creating Asset Class Categories

OverviewNow that households are created or changed, the next step is to create asset classes for security categorization. Because tRx rebalances by asset allocation, all securities must be assigned to a class and a subclass.


gCreating Asset Categories at the class level, and (page 17)gCreating Asset Categories at the subclass level. (page 18)

How do I create Asset Categories at the class level in tRx?

To create Asset Categories at the class level, do the following:

1. From the Menu, select Settings. Then select Classifications. The Classifications page opens.

2. From the View drop-down menu, select Class.

3. Click Add Classifications. The Manage Classification box opens.


Select this option.


Creating Asset Class Categories How do I create Asset Classifications at the subclass level?

4. In the Text fields, Type Class, Description and Display Order into the text boxes.

Note: Display Orders can remain 0 until all classifications are completed.

5. Click Add. Remain on the Classifications page.

How do I create Asset Classifications at the subclass level?

To create Asset Classifications at the subclass level, do the following:

1. From the View drop-down menu, select SubClass.

2. Click Add Classifications. The Manage Classification box opens.

3. In the Text fields, type Subclass, Description and Display Order into the Text Boxes.

4. From the Class drop-down menu, select the Class you want your new Subclass to fall under.

Note: Display Orders can remain 0 until all classifications are completed.

5. Click Add.

Type Class data in these fields.

Select this option.

Type subclass data in these fields.

Select the class from this drop-down menu


Creating Asset Class Categories How do I create Asset Classifications at the subclass level?

The following table includes examples of class/subclass designations.

Class Description Class Code SubClass Description SubClass Code

US Equity USEQ g LC Valueg LC Growthg MC Valueg MC Growthg SC Valueg SC Growth

g LCVg LCGg MCVg MCGg SCVg SCG

Intl Equity INLEQ g Intl LCg Intl SCg Emerg Mkts

g INTLLCg INTLLSCg EMG

Real Estate REET g US R/Eg Intl R/E

g USREg INTLRE

Natural Resources NATRES g Commoditiesg Natural Resources

g COMMg NATRES

Strategic STRT g Strategic g STRT

US Fixed Income USFI g ST Bondg Interm Bondg High Yieldg TIPsg Govt Bondg CDsg Indiv Bondg Intl Bond

g STBDg INTBDg HYg TIPSg GOVTBDg CDSg INBDg INTLBD

Intl Fixed Income INTLFI EM Bond EMBD


Assigning Securities in Asset Classes Overview

Assigning Securities in Asset Classes

OverviewAfter creating asset categories, the next step is to assign securities to your asset categories. With this, you will assign securities to Subclasses, and tRx will link the correct class with the subclass you’ve chosen. Securities can be assigned one by one through the Security Maintenance page, or in bulk using the Data Maintenance page.


gAssigning securities to subclasses for individual securities(page 20)gAssigning securities to subclasses in bulk using Microsoft Excel (page 22), andgUploading subclass assignment spreadsheets back into tRx.(page 23)

How do I assign securities to subclasses individually?

To assign securities to subclasses individually, do the following:

1. From the Menu, select Client Management. Then select Securities. The Securities page opens.



Assigning Securities in Asset Classes How do I assign securities to subclasses individually?

2. From the Securities page, click on the Security you want to assign to a Subclass. The Securities Setting page opens.

3. From the Summary area, click on the Counts As drop-down menu to select a SubClass.

4. Click Save.

5. Repeat steps 2 through 4 for each security you want to assign a Subclass to.

Click on a security.

Select a SubClass from this menu.


Assigning Securities in Asset Classes How do I assign securities to subclasses in bulk?

How do I assign securities to subclasses in bulk?

To assign securities tosubclasses in bulk, you must first download an Excel spreadsheet. Once downloaded, assign your subclass classification within the spreadsheet. Once assigned, you must upload the spreadsheet back into tRx. To download the Excel spreadsheet, do the following:

1. From the Menu, select Settings. Then select Data Maintenance. The Data Maintenance screen opens.

2. From the Data Maintenance drop-down menu, select Security Classification.


Select this option.


Assigning Securities in Asset Classes How do I upload my subclass assignment spreadsheeet into tRx?

3. Select Download File. The Security Classification Excel file appears at the bottom of the screen.

From here, enter the Security Classifications you want to use within tRx into the downloaded Microsoft Excel spreadsheet. Once complete, save your spreadsheet to your local drive.

How do I upload my subclass assignment spreadsheeet into tRx?

Now that you’ve assigned subclasses within your Excel spreadsheet, you must upload your subclass assignment spreadsheet back into tRx.

To upload your spreadsheet, do the following:

1. From the Menu, select Settings. Then select Data Maintenance. The Data Maintenance screen opens.

Click this button.



Assigning Securities in Asset Classes How do I upload my subclass assignment spreadsheeet into tRx?

2. From the Data Maintenance drop-down menu, select Security Classification.

3. Select Upload.

4. Once the file is uploaded, select Import.

Select this option.

Click here to import subclasses,


Creating Models Overview

Creating Models

OverviewNow that Asset Categories (classes and subclasses) are created, and assigned Subclasses are assigned to securities, the next step is to create models.

There are two types of Models available in tRx:

gClassification which can include all subclasses excluding blends, and gClassification-Blend, which can include all subclasses including blends.


gCreating a model, and (page 25)gAssigning a model to household. (page 27).

How do I create a model?To create a model in tRx, do the following:

1. From the Menu, select Investment Modeling. Then select My Models. The My Models page opens.

2. From the My Models screen, click Add Model. The Add Model box opens.


Select this button.


Creating Models How do I create a model?

3. From the Model Type drop-down menu, select Classification.

4. In the Model Name text box, type a name for the model.

5. In the Description Name text box, type a description for the model.

6. To create a new model based on an existing model, from the Copy From drop-down menu, select a model.

7. 5.Click Add. The new model is added to the My Models grid

8. From the My Models grid, select the model you just added. The Model Maintenance screen opens.

9. To assign allocations to your new model, click Add to Model. The Add to Model box opens.

Complete these fields.

Select the new model here.

Click this button.


Creating Models How do I assign a household to a model?

10. From the Add to Model box, select your Subclass from the SubClass menu.

11. Type Target% and Tolerance% into the text boxes.

12. Click Save.

13. Repeat steps 9 through 12 for each Subclass until the Model is fully allocated to 100%.

14. From the Model Maintenance page, click Save.

How do I assign a household to a model?

To assign a model to a household, do the following:

1. From the Menu, select Investment Modeling. Then select My Models. The My Models page opens.

2. From the My Models screen, click Assign Models. The Assign Models box opens.

Complete these fields

Click here to start

Select this button.


Creating Models How do I assign a household to a model?

3. From the Assign Models grid, select the client or clients you want to assign the model to.

4. From the Assign Model drop-down menu, select the model you want to assign.

5. Click Update.

Choose a model here for the clients you’ve selected


Creating Buy Sets Overview

Creating Buy Sets

OverviewAfter creating models select your preferred funds for each subclass represented in your models. The Buy Sets screen only populates with subclasses from models.This set of preferred funds is your Buy Set and signals tRx which trades to propose when subclass allocations are under weighted.

How do I create a buy setTo create a buy set, do the following:

1. From the Menu, select Investment Modeling. Then select Buy Sets. My Models page opens.

2. From the Buy Sets page, click on a SubClass you want to apply your preferred securities to. The Buy Fund by Class and Custodian box opens.


Click on the row of the subclass you want to assign.


Creating Buy Sets How do I base a buy set on an existing buy set?

3. There are four security types for each subclass:

g IRAg ROTHg TAXg TLHA

Select each security type to assign a preferred security. Then use the drop-down menu to select a preferred security.

Note: The fund selected for TLHA i.e. Tax Loss Harvesting Alternative cannot be the same as the fund selected as your favorite for the TAX category. This is because the TLHA fund becomes your replacement favorite fund when your preferred TAX fund has losses being harvested during Tax Loss Harvesting.

How do I base a buy set on an existing buy set?

In some cases, you may need to create additional buy sets to fulfill specific needs of a client. This can be accomplished by basing a new Buy Set off an existing Buy Set.

To create additional Buy Sets, do the following:

1. 1.From the Buy Sets screen, click Manage Sets. The Manage Buy Sets box opens.

2. From the drop-down menu, select the Buy Set you wish to copy, then click Copy.

3. In the Enter a Name text field, type a unique name for the Buy Set.

Select preferred securities here.

Select preferred securities here.


Creating Buy Sets How do I base a buy set on an existing buy set?

4. In the Enter a Description, type a descriptioinfor your new Buy Set into the text boxes.

5. .Click Save.

6. From How do I create a buy set on page 29 and follow steps 3 though 5 to update your preferred investment selections for your new buy set.

Enter details here


Troubleshooting Data Errors after Import Overview

Troubleshooting Data Errors after Import

OverviewAfter importing data from Morningstar Office into Morningstar tRx, you may encounter an error that must be corrected. This section explains how to fix common warnings you may encounter.

What errors might I encounter in tRx?

Within Morningstar tRx, there are two types of errors you may encounter:

gCritical errors, which will prevent a household from rebalancing, and gNon-critical errors, which won’t prevent rebalancing but could affect the accuracy

of trades proposed or efficiency in your use of tRx.

Review errors after your daily import and resolve them using the table below:

Error number Error Description Tips for resolving the error

Cat 1 Funds without a Class/Subclass tRx requires all held securities have a correct Class/Subclass designation to accurately rebalance portfolios. If securities are maintained in your Portfolio Accounting System (PAS), fix by giving the security missing a Class/Subclass an appropriate Class/Subclass assignment. If maintained in tRx, fix by updating from the Security Maintenance screen.

Cat 2 Accounts not Categorized as IRA/

ROTH/TAX

For tRx to efficiently identify what types of securities should be held in what account types, each account must have a category IRA/ROTH/TAX. Assign the correct account type in your PAS or go into the Account Maintenance screen in tRx and give the account the appropriate type.

Cat 3 Accounts without a Custodian (correctable) Accounts must have a Custodian assignment in order to create Custodian specific trade files. Make sure the account is assigned a Custodian in your PAS. Held away accounts or other similar accounts that do not use trade files still require a "dummy" custodian as this critical error will prevent a rebalance.

Cat 4 Accounts without a Household tRx rebalances portfolios at the household level; every account must therefore belong to a household. Go into your PAS and assign the account(s) a household.

Cat 5 Household without a Model A Model must be assigned to each household in order to rebalance to your Model Subclass/Class allocations. If Models are maintained in your Portfolio Accounting System (PAS), fix by assigning the household a Model from your PAS. If maintained in tRx, fix by updating from the Models Maintenance screen.


Troubleshooting Data Errors after Import What errors might I encounter in tRx?

Cat 6 Household not in an Advisor Set Advisor Sets can be used as a filter for multi-household functions in Analysis Expert involving TLH, Cash Needs or Rebalance. Fix in tRx from the Household Details screen by updating the household's Advisor Set under Group Settings.

Cat 7 Fund Subclass not in Model The security in question has a Subclass that is not represented in the Model assigned to the household. tRx will attempt to liquidate unless marked as Do Not Sell or excluded from positions. Review fund Subclass or Model assignment and update as necessary.

Cat 9 Subclass without a Class Each Subclass must be assigned a Class. Fix in your PAS by reviewing and updating missing Class.

Cat 10 Subclass not represented in Preferred Buys Subclasses in Preferred Buy Sets are populated from the Subclass allocations in Models. If you do not see a Subclass listed, check that you are viewing the appropriate Buy Set and check Model Subclass allocations are correct from Models Maintenance screen.

Cat 11 Subclass without a Preferred Buy Fund For tRx to propose trades of your preferred securities per Subclass, each account type must have a preferred buy fund. In the navigation menu select Buy Sets. Assign a preferred buy security to TAX, ROTH and IRA account types (TLHA - Tax Loss Harvesting Alternative is optional).

Cat 12 Household with no accounts tRx rebalances portfolios at the household level. Each household must therefore contain at least one account. Assign an account(s) to the household(s) in error or remove from the PAS extract.

Cat 13 Funds with current price of $0 All managed positions must have a current value in order to be traded. A trade file will not be generated unless missing price is updated. To fix, update price using override price in tRx and regenerate proposal or update price in PAS and run a new import to tRx. The position(s) could also be marked as unmanaged if necessary.

Cat 16 Subclass without a TLHA Preferred Buy Fund Tax Loss Harvesting opportunities for a security in a Subclass without TLHA fund cannot be realized. Each Subclass requires a TLHA Preferred Buy Fund to generate TLH transactions. To fix, go to the appropriate Buy Set, select Subclass in error and update with fund alternative.




Cat 17 Set sell method to “High cost” or “Beneficial tax.”

The account in question likely has a matching method that is not set to "High cost" or "Beneficial Tax" in the PAS. This means tRx is not getting accurate lot information. Trades proposed by tRx assume specific lots are being sold. The assumptions tRx makes are most in line with "High cost" or "Beneficial Tax". The custodian ultimately determines which lots get sold.

Cat 18 Account without a Tax ID tRx requires Tax IDs to correctly recognize wash sale violations. These do not have to be actual Tax IDs but could also be unique identifiers for accounts. To fix, update account with missing ID in your PAS.

Cat 19 Account Category of Tax not flagged Taxable For tRx to efficiently identify what types of securities should be held in TAX vs TAX DEFERRED, each account must have an accurate taxable flag. Assign the correct taxable status in your PAS or if applicable go into the Account Maintenance screen in tRx and give the account the appropriate flag.

Cat 20 Taxable account not categorized TAX For tRx to efficiently identify what types of securities should be held in TAX vs TAX DEFERRED, each account must have an accurate taxable flag. Assign the correct taxable status in your PAS or if applicable go into the Account Maintenance screen in tRx and give the account the appropriate flag.

Cat 21 Funds with inconsistent Class/ Sector/SubSector

Each Subsector must be assigned to a unique Sector; each Sector must be assigned to a unique Class. In your PAS make sure to assign the fund(s) a consistent class/Subclass structure. For example, if one fund has a Subclass of SVC with a class of SC, another fund cannot have SVC as its Subclass and MC as its class. Keep it consistent.

Cat 22 Model with Allocations that do not total 100% Target allocations for the Subclasses in the Model do not add up to 100%. To fix, review your Model to ensure allocations total 100%. Update in your PAS or tRx as applicable.

Cat 23 Account Positions are Doubled in Rebalance Set (correctable)

This situation occurs when an account(s) is in more than one household. Fix in your PAS by reviewing and updating households to have unique accounts. Do a full extract and import into tRx after updating households in your PAS.

Cat 24 Blank or Duplicated account numbers have been omitted from Import

Blank or Duplicated account numbers have been omitted from Import. Fix in your PAS by reviewing and updating account numbers. Do a full extract and import into tRx after updating account numbers in your PAS.




Cat 25 Classes without a Sort Order Asset Classes are missing a display order. Fix in tRx from Global Settings > Classifications. Select Class and update display order as necessary.

Cat 26 Subclasses without a sort order Asset Subclasses are missing a display order. Fix in tRx from Global Settings > Classifications. Select Subclass and update display order as necessary.

Cat 27 Household with Invalid Model Type Models used in tRx must have a singular consistent Model Type. Models are either all of subsector type or of the sector type. To fix, update Model in question from your PAS to have same type as other Models.

Cat 28 Account Set Aside Cash exceeds account value

Set Aside Cash must fall below the account value to accommodate cash withdrawals based on Set Aside Cash settings. To fix, update Set Aside Cash for the account from the Account Maintenance screen in tRx.

Cat 29 Model not in use by any Household (delete from tRx)

If a Model is not in use/assigned to any households it can deleted from the Investment Models screen in tRx.

Cat 30 Account Cash below minimum Set Aside Cash Set Aside Cash Minimum ensures that a minimum amount of cash is retained in the account upon Rebalance/Cash needs function. With an account's cash below Set Aside, tRx cannot reach the Set Aside Minimum. To fix, adjust accordingly the Set Aside minimum downward for the account from the Account Maintenance screen in tRx.

Cat 31 Restricted Plan Security has invalid Subclass A Restricted Plan consists of securities to be traded in the associated Restricted Account. Changes to the Subclass of a security in a Restricted Plan after a Restricted Plan is created will cause this error. To fix, delete the security in error from the restricted plan in tRx and/or replace with another of consistent Subclass or change the Subclass for that security accordingly.

Cat 32 Restricted Plan-Invalid Security The security in error is no longer part of the Restricted Plan. It is possible that it is no longer held by any accounts and was not brought down in the last import. To fix, delete the security in error from the restricted plan in tRx and/or replace with another security as needed.

Cat 33 Restricted Plan not in use by any Account (delete from tRx)

The Restricted Plan in error is no longer assigned or has yet to be assigned to an account. To fix, delete Restricted Plan if no longer in use or assign to a Restricted Account in tRx.




Cat 34 CUSIP needed for securities traded as Mutual Funds

The security in question is missing a CUSIP. To fix, edit the security details in your PAS to include CUSIP and reimport to tRx or if applicable, delete and recreate in tRx with CUSIP from the Security Maintenance screen.

Cat 35 Funds with an Invalid Security Type Security Types are assigned in your PAS and import into tRx accordingly. To fix, edit the security type in your PAS. Review Security Types from the Securities screen or Global Settings > Security Types.

Cat 36 Preferred Buy Funds where Alternate also has a Deminimus Buy Restriction

tRx cannot propose a trade for either the Preferred Buy security or the assigned alternate security because the minimum trade amount was not met. To fix, lower the minimum trade amount for the Preferred Buy security and/or alternate or pick another security with no or appropriate deminimus as the alternate.

Cat 37 Subclass tolerance range greater than Class tolerance range

This indicates that the Subclass in question is in balance while the associated Class is OOB. To fix, adjust the tolerance ranges accordingly from the Model Detail screen in tRx.

Cat 38 Sum of positions are not equal to account total value

This is due to importing data from your PAS that is not fully reconciled. For the account in question, the overall value of held positions has a value different from the account's value. To fix, review and reconcile positions in PAS as needed and reimport into tRx.

Cat 39 Sum of Cash Positions do not equal PAS Cash Account total

This is due to importing data from your PAS that is not fully reconciled. For the account in question, the overall value of Cash and Cash Equivalents has a value different from the account's stated Cash. To fix, review and reconcile cash positions in PAS as needed and reimport into tRx.

Cat 40 Account Numbers are duplicated in PAS extract .

There are multiple instances of the same account number importing into tRx from your PAS. To fix, verify and update your Rebalance Set used for import into tRx to have unique accounts for export.

Cat 41 Account Portfolio value does not equal sum of PAS Trade Lots

This is due to importing data from your PAS that is not fully reconciled. For the account in question, the combined value of all trade lots has a value different from the account's stated value. To fix, review and reconcile trade lots in PAS as needed and reimport into tRx.

Cat 42 Account portfolio has positions without a symbol/ticker/CUSIP

tRx requires all securities have a ticker symbol or CUSIP to propose trades. To fix, review and update position in question with correct symbol or CUSIP in PAS and reimport into tRx.



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