1. ONLINE BOARDING SCHOOL

2. TIRED OF LONG LINES AT THE AIRPORT?

3. ARE YOU RUNNING TO MAKE YOUR FLIGHT?

4. DO YOU WANT TO PULL YOUR HAIR OUT?

5. WELL IN 5 EASY STEPS THIS CAN BE YOU!

6. LEARNING OBJECTIVES *DESCRIBE THE BENEFITS OF ONLINE AIRPORT CHECK-IN *EXECUTE ONLINE BAGGAGE CHECK-IN

7. TOOLS YOU WILL NEED 1. COMPUTER 2. PRINTER

8. ONLINE CHECK-IN BENEFITS 1. SAVES YOU TIME 2. PUTS YOU IN CONTROL 3. REDUCES QUEUING AT THE SERVICE DESK 4. YOU CAN CHOOSE/CHANGE SEAT 5. YOU CAN CHECK IN MULTIPLE PEOPLE 6. YOU CAN GET BOARDING PASSES

9. STEP 1 Log in and check flight and passenger details

10. FLIGHT ITINERARY Mon 23-Mar-09 Los Angeles (LAX) to Houston (IAH) Depart 6:35 am Arrive 11:50 a.m. Terminal 6 to Houston (IAH) Terminal C Duration: 3hr 15mn CO Flight: 194 Economy/Coach Class ( 20C ), Snack, Boeing 757 Houston (IAH) to Dallas (DAL) Depart 1:00 pm Terminal B to Dallas (DAL) Arrive 2:02 pm Duration: 1hr 2mn CO Flight: 2922 Economy/Coach Class ( 11B ), Total duration: 4hr 17mn (5hr 27mn with connections) Fri 27 -Mar-09 Dallas (DAL) to Houston (IAH) Depart 9:30 am Arrive 10:33 am Duration 1hr 3mn CO Flight 2544 Terminal B Economy/Coach Class ( 14B ) Houston (IAH) to Los Angeles (LAX) Depart 11:50 am Arrive 1:27 p.m. Terminal C Duration: 3hr 37mn CO Flight: 1605 Economy/Coach Class ( 22A ), Snack, Boeing 737-900 Total distance: 1,616 mi (2,601 km) Total duration: 4hr 40mn (5hr 57mn with connections)

11. STEP 2 Select seats or request upgrade and confirm

12. Current seat 20C New seat 14C Cancel Confirm and continue

13. STEP 3 Enter the number of bags checking in and pay fees

14. Domestic Carrier Checked1st bag Checked 2nd bag Preferred seat selection Other AIRTRAN $15 $25 $6$20 Beverage/Snack $6 Oversize/Overweight bag $39$79 Travel w/ pet $69 Unaccompanied minor $39-$59 ALASKA No fee $25 No fee Beverage/Snack $5 Oversize/Overweight bag $50$75 Travel w/ pet $100 Unaccompanied minor $75 AMERICAN $15 $25 No fee Beverage/Snack $3$6 Oversize/Overweight bag $50$150 Travel w/ pet $100$150 Unaccompanied minor $100 Continental $15 $25 No fee Oversize/Overweight bag $50$150 Travel w/ pet $125 Unaccompanied minor $75$100 Delta $15 $25 $5-$25 Beverage/Snack $3$8 Oversize/Overweight bag $90$175 Travel w/ pet $150 Unaccompanied minor $100 Frontier $15 $25 No fee Beverage/Snack $3$7 Oversize/Overweight bag $75 Unaccompanied minor $50 Hawaiian $15 $25 No fee Oversize/Overweight bag $25$100 Travel w/ pet $60$225 Unaccompanied minor $35$100 JetBlue Airway No fee $20 $10$20 Beverage/Snack $3$5 Oversize/Overweight $50-$100

15. ENTER CREDIT CARD, CONFIRM AND ACCEPT Number of bags to check in 5 TOTAL COST $125 Enter card type Visa American Express Master Card Discover Name__________ Card #_____________Vin#_______ Expiration date__/__/__ Cancel Confirm and continue

16. YOU ARE ALMOST FINISHED

17. REVIEW 1. A benefit of checking in online is? A. I do not have to pay baggage fees B. I can check in multiple individuals C. Reduces Queuing at the service desk D. B & C Answer: D

18. REVIEW 2. I can not change my seat using on-line check in? A. True B. False Answer: B

19. STEP 4 Review changes

20. FLIGHT ITINERARY Mon 23-Mar-09 Los Angeles (LAX) to Houston (IAH) Depart 6:35 am Arrive 11:50 a.m. Terminal 6 to Houston (IAH) Terminal C Duration: 3hr 15mn CO Flight: 194 Economy/Coach Class ( 14C ), Snack, Boeing 757 Houston (IAH) to Dallas (DAL) Depart 1:00 pm Terminal B to Dallas (DAL) Arrive 2:02 pm Duration: 1hr 2mn CO Flight: 2922 Economy/Coach Class ( 11B ), Total duration: 4hr 17mn (5hr 27mn with connections) Fri 27 -Mar-09 Dallas (DAL) to Houston (IAH) Depart 9:30 am Arrive 10:33 am Duration 1hr 3mn CO Flight 2544 Terminal B Economy/Coach Class ( 14B ) Houston (IAH) to Los Angeles (LAX) Depart 11:50 am Arrive 1:27 p.m. Terminal C Duration: 3hr 37mn CO Flight: 1605 Economy/Coach Class ( 22A ), Snack, Boeing 737-900 Total distance: 1,616 mi (2,601 km) Total duration: 4hr 40mn (5hr 57mn with connections)

21. STEP 5 Print Boarding Pass

22. NOW IT IS TIME TO GO TO AIRPORT?

23. GO TO AVAILABLE KIOSK TO GET LUGGAGE TAGS

24. HEAD TO GATE

25. YOU DID IT!!!!

26. RELAX AND ENJOY YOUR FLIGHT