on-boarding document template

7/17/2019 On-Boarding Document Template

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Project On-Boarding Document <Customer>

Department, Board Area or TeamDate



© 2011 SAP AG. All rights reserved. 2

Assure Team members understand:• Company Overview• Logisti s• Cons!ltants G!idelines• Cons!ltant Pro"e t Per#orman e $val!ation

• Pro"e t %ey Challenges• Overall S ope & Approa h• Pro"e t 'imelines• (etailed Pro"e t S ope• General Pro"e t Ass!mptions

• )!n tional Pro"e t Ass!mptions• 'e hni al Pro"e t Ass!mptions

On-Boarding Package Objectives



© 2011 SAP AG. All rights reserved. *

Company Overview

A!" Company is a #u$$-service institution %&&

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'ecommended 'eading

Link to xxxx

http://........

Link to yyyy

http://........



© 2011 SAP AG. All rights reserved. +

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Accommodation

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© 2011 SAP AG. All rights reserved. ,

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Consu$tant /uide$inesP+ase 00 orks+ops

ork eek 1 )* Consu$tant2 3 40amp$e/# the s hed!le starts on onday ons!ltants are e pe ted to arrive latest 3*0 a.m. onday morning4 leaveearliest + p.m. )riday a#ternoon.

• +0 ho!rs per wee5 6#or more than +0 ho!rs P approval is re7!ired8• , days per wee5 onsite at an A/ Company #a ility depending on yo!r wor5shop s hed!le• 9hen s hed!led wor5shops r!n over a wee5end it is re ommended that ons!ltants stay over

the wee5end onsite.

• SO : 'o ;e determined. Cons!ltants will ;e given dire tion on e penses and time entry on e onsite.

ork eek 1*) Consu$tant2 - 40amp$e• <=> Cons!ltants are e pe ted to wor5 on?site #or the period o# + wee5s• +0 ho!rs per wee5 6#or more than +0 ho!rs P approval is re7!ired8• Cons!ltants are e pe ted to ;e onsite #or all re7!ired wor5shops related to their spe ialty. A

detailed s hed!le is provided starting on slide . 'eam leads are e pe ted to ;e onsite #orplanning a tivities to yyy and #or the e e !tion o# the wor5shops related to their spe ialty.'he standard will ;e two wee5s on site and one wee5 o##. Some team leads will ;e three wee5son and one wee5 o## ;ased on the s hed!ling o# the initial wor5shops.

• 9hen s hed!led wor5shops r!n over a wee5end it is re ommended that ons!ltants stay overthe wee5end onsite.

• SO ? 'o ;e determined. Cons!ltants will ;e given dire tion on e penses and time entry on e onsite.


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Consu$tant /uide$inesP+ase yy orks+ops

ork eek 1 )* Consu$tant2 3 40amp$e

/# the s hed!le starts on onday ons!ltants are e pe ted to arrive latest a.m. onday morning4 leaveearliest + p.m. 'h!rsday a#ternoon &

• 'he s hed!le starts on '!esday ons!ltants are e pe ted to arrive latest a.m. '!esdaymorning4 leave earliest + p.m. )riday a#ternoon

• +0 ho!rs per wee5 6#or more than +0 ho!rs P approval is re7!ired8• + days per wee5 onsite at a A/ Company #a ility4 1 day per wee5 remotely

• SO ? 'o ;e determined. Cons!ltants # will ;e given dire tion on e penses and time entry on e onsite

ork eek 1*) Consu$tant2 - 40amp$e• <=> Cons!ltants are e pe ted to wor5 on?site #or the period o# * wee5s and one wee5 remotely• +0 ho!rs per wee5 6#or more than +0 ho!rs P approval is re7!ired8• SO ? 'o ;e determined. Cons!ltants will ;e given dire tion on e penses and time entry on e on

site


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Consu$tant /uide$ines

40penses

All e penses m!st omply with SAP travel poli y 6availa;le on SAP Portal or #rom the P 8

Glo;al 'ravel Air Poli y

/nternational 'ravel Poli y

>=< 'ravel Poli y

SAP Beso!r es ? $ penses sho!ld ;e s!;mitted #ollowing SAP s e pense poli y

Please print opies o# e penses and provide them to the P 6re eipts are not re7!ired8

Partner Beso!r es : $ penses sho!ld ;e s!;mitted #ollowing ontra ted pro esses.

Please provide the P with a opy o# yo!r e penses #or approval.

'ry to minimiDe e penses

Eoo5 #lights in advan e 6at least 1+ days8

Stay in hotels with SAP rates 6See A ommodation8

Administration

SAP Beso!r es ? 'ime and $ penses have to ;e entered every wee5 ;y S!nday night latest in /SP : Please provide opies o# ;oth to the P ;y onday the #ollowing wee5

Partner Beso!r es : 'ime and $ penses have to ;e provided to the P #or review and a!thoriDationevery wee5 ;y )riday a#ternoon


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Consu$tant /uide$ines

Dress code(ress ode is ;!siness pro#essional dress and we try to 5eep o!r appearan e one step !p #rom

the !stomers 6dress neatly8.a5e s!re that yo! have done yo!r homewor5 o# reviewing e isting do !mentation ;e#ore yo!

start as5ing 7!estions 6avoid !nne essary reiterations8.%eep yo!r e pert opinion to yo!r area o# responsi;ility4 #or other areas ma5e s!re yo! provide

yo!r inp!t to the responsi;le ons!ltant 6one onsistent message8. All new ons!lting re7!irements need to ;e dire ted to yo!r SAP Lead 6one standard

pro ed!re8.Begardless o# yo!r ontra ting ompany4 yo! represent 'eam SAP in the eyes o# the !stomer

6ma5e !s pro!dF8. Always s!pport and en o!rage the other ons!ltants4 we are a team and o!r s! esses and

hallenges are everyone s.%eep yo!r wor5ing area neat and lean 6image is everythingF8aintain pro#essional omm!ni ations at all times4 ;oth at the ompany site and in town. =o!

never 5now who is sitting ne t to yo! at a resta!rant or in the airport.Hoti#y yo!r Lead i# yo!r are r!nning late or will ;e a;sentPlan yo!r va ation or a;sen e with yo!r SAP Lead and yo!r A/ Company o!nterpart4 *0 days

in advan e o# ta5ing the time o##


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Consu$tant Project Per#ormance 4va$uation

Per#ormance 4va$uation All ons!ltants will re eive a Pro"e t Per#orman e $val!ation in a ordan e with the SAP

Cons!lting Pro"e t Per#orman e anagement Pro ess 6P ?P P8.'he Pro"e t anager 6P 8 or 'eam Lead 6'L8 and ons!ltant4 de#ine and do !ment appropriate

pro"e t o;"e tives d!ring the on?;oarding pro ess.'he ons!ltant is responsi;le #or ompleting their sel# assessment !sing the P ?P P 'eam

em;er $val!ation )orm and s!;mitting it to their team lead or pro"e t manager #or review.

'he P or 'L !pdates ons!ltant P ?P P 'eam em;er $val!ation )orm with their #eed;a 5.'he P or 'L meets with ons!ltant to review and dis !ss ons!ltant sel# assessment and P

or 'L #eed;a 5.'he P or 'L !pdates team mem;er eval!ation #orm ;ased on ons!ltant meeting and emails

ele troni opy o# pro"e t per#orman e eval!ation to ons!ltant and ons!ltant s C( .)or #!rther details re#er to G!ide : Cons!ltant Pro"e t Per#orman e anagement do !ment in

Boadmap Composer.



A!" Company 5ey C+a$$enges

A/ Company is repla ing its ;!siness sol!tion to provide the #le i;ility to meet the needs o# A/Company s growing ;!siness. 'he primary ;!siness o;"e tives in p!rs!ing ore repla ementin l!de.

/mproved !stomer e perien e ? more ro;!st !stomer e perien e4 respond more 7!i 5ly to!stomer demands #or new prod! ts and servi es4 and to improve the A/ Company srelationship with its !stomersI An enhan ed C/) that is !tiliDed ;y all hannels4 ;!siness !nitsand areas o# A/ Company will improve the onsisten y and allow A/ Company to improve its5nowledge o# the !stomer.

/mproved time to mar5et ? Hew prod! ts and servi es an ;e o##ered more rapidly./n reased prod! t innovation ? A modern plat#orm will allow A/ Company to respond to hangesin prod! t demand and to reate more innovative prod! ts #or !stomers

/mproved ost e##i ien y ? (!e to the heterogeneo!s and tightly integrated nat!re o# the !rrentenvironment4 hanges and maintenan e are signi#i antly higher ost andJor longer toimplement than #or a modern system. A modern plat#orm wo!ld improve A/ Company soperating e##i ien y.

/mproved servi e levels ? oving to a modern system witho!t a ;at h o!tage window will allow A/Company to improve servi e levels to all hannels.



A!" Company 5ey C+a$$enges 1Continued2

/mproved s ala;ility ? As a high growth organiDation A/ Company is loo5ing #or a sol!tion that isa;le to s ale4 to meet !stomer demand.

/mproved integration ? oving to a modern4 SOA ena;led plat#orm will allow A/ Company tode rease the e##ort asso iated with ross system integration and improve the governan eapplied to enterprise integration.

$liminate )!n tional gaps ? 'here are gaps in the #!n tionality o# the !rrent system that modernCore Sol!tions an address. (!e to the in#le i;ility o# the !rrent ore system4 several systemshave ;een ;!ilt o!tside o# the ore system that wo!ld ;e more appropriate as part o# the ore.

Link to AIM Company Business ….http://www................


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Overa$$ 6cope 7 Approac+

'he pro"e t in l!des the #ollowing sol!tions3<Core Sol!tionK3 -)!rther ComponentK3 -Overall Program anagement will ;e H.H 6Program (ire tor84 H.H 6 Core Sol!tionK84 and H.H

6 )!rther ComponentK8.'he #irst twelve wee5s o# the El!eprinting Phase will ;e !sed to determine a detailed s ope and

overall implementation plan.

On e the El!eprinting Phase is ompleted4 a re#ined pro"e t plan an ;e developed4 whi h mayhave an impa t on the timeline and ;!dget.'he SAP Cons!ltant6s8 assigned to the Pro"e t will assist in the implementation o# the SAP

So#tware and assist Li ensee in gaining a ;etter !nderstanding o# the SAP So#twareappli ations.

'he s ope o# the Servi es to ;e provided ;y the SAP ons!ltant6s8 6Cons!ltant6s88 is des ri;ed in$ hi;it 1 atta hed hereto.

Li ensee is owner o# the Pro"e t and is responsi;le #or and ontrols the implementation4 s ope4osts4 reso!r es and targeted sol!tions. Li ensee shall designate a Pro"e t anager to wor5with the Cons!ltant6s8 to #a ilitate the provision o# the Servi es. /t is m!t!ally !nderstood that;!siness re7!irements4 reso!r es and dates may hange. Li ensee is responsi;le #or revisingthe estimated Pro"e t plans and re7!esting hanges to the re7!irements #or Servi es.


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Core 6o$ution 6cope #or A!" Company

SAP for <Industry <!ersion software so"utions:………


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6AP C'" 6o$ution 6cope #or A!" Company

SAP CRM Software Solutions A o!nt & Conta t anagement #or )S'otal Commitment

A tivity anagementOpport!nity anagementM!otation anagement #or )SProd! t anagement in l. E!ndles #or )SE!siness B!le )ramewor5$le troni Credit )ile 6Case anagement8 /ntegration in Collateral and Loananagement Systems 6>/ Content #or )S8C!stomer S oring & Credit Bating Be7!estSales )or e A!tomation 6in l!ding A o!nt anagement4 Conta t anagement4

A tivity anagement4 Opport!nity anagement8)ield Sales/ntera tion CenterCampaign Planning 6in l!ding List anagement8!lti?Channel Campaign $ e !tion 6in l. Co!poning & Segmentation8Lead anagement

(igital Asset anagementBeso!r e OptimiDation 6S enario & )ore ast planningI E!dget & Cost Planning8$? ar5etingCase and /n ident anagement$?Servi eChannel Servi e%nown to ;e in s ope



6AP 4'P 6o$ution 6cope #or A!" Company

inan!ialsGeneral Ledger Controlling 6Cost Center and Pro#it Center A o!nting8)i ed Asset anagement

A o!nts Paya;leConsolidations'reas!ry


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6AP 8etweaver 6o$ution 6cope #or A!" Company

'he SAP Het weaver sol!tion is within the Pro"e t s ope ;!t limited to the#ollowing. 'he omplete sol!tions will ;e reviewed d!ring the Pro"e tta5ing into a o!nt the asso iated ass!mptions o!tlined ;elow.

9or5#low'he sol!tion will !se SAP standard 9or5#low #!n tionality. 'he n!m;er o#

wor5#lows will ;e validated d!ring the Pro"e t. A!thoriDationJControl

'he appro imate n!m;er o# A!thoriDation roles will ;e determined d!ring thepro"e t.LS 9 6Lega y System igration 9or5;en h8/t is re ommended that this SAP tool will ;e !sed #or data onversion. 'his will

;e reviewed and on#irmed d!ring the Pro"e t.SAP GN/ 'ransport anagement




Project Time$ines

Pro"e t Preparation : 10 wee5s 6 (( : ((8El!eprint Step 1 ? , wee5s 6 (( : ((8El!eprint Step 2 : wee5s 6 (( : ((8El!eprint Step * : 12 wee5s 6 (( : ((8




Organi9ation C+artOvera$$ Program




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© 2011 SAP AG. All rights reserved. 2*

year;

an )e; ar Apr ay !n !l A!g Sep O t Hov (e

orks+op 6c+edu$eOvera$$ Organi9ation;

Activity

Activity

Activity

Activity

Activity

today(egend: (!ration ilestone





/enera$ Project Assumptions

Belevant A/ Company pro"e t team mem;ers will ;e availa;le thro!gh o!tthe pro"e t as per the sta##ing model.

Hetwor5 and hardware design and #inal hardware siDing are responsi;ility o# A/ Company #or this pro"e t.

(ata gathering4 normaliDation and leansing re7!ired #or the implementationwill ;e A/ Company responsi;ility4 !nless ontra ted with SAPCons!lting Servi es.

All other SAP #!n tionality4 not identi#ied in this do !ment as ;eing in s ope4shall ;e onsidered o!t o# s ope. A/ Company and SAP pro"e t leadership will #ormally sign o## all 5ey pro"e tmilestones and phase e it signo##s.

Prior to starting the pro"e t4 the #ollowing do !ments m!st ;e e e !ted3 anSAP $nd Nser Li ense Agreement4 an SAP Pro#essional Servi es

Agreement 6PSA8 and an SAP Statement o# 9or5 6SO98.Poli y de isions will ;e made within stri t t!rn aro!nd g!idelines4 normally

within 2+ to + ho!rs.SAP proposes a ,?+?* wor5wee5 #or the ons!lting team. Cons!ltants willwor5 a minim!m o# #ive ?ho!r days per wee54 + days per wee5 onsite ata A/ Company #a ility4 1 day per wee5 remotely4 there;y limiting o!t o#town stays #or ons!ltants to * or + nights per wee54 red! ing overalltravel e penses.

A/ Company e e !tive leaders will gain an !nderstanding o# $nterpriseand CB Systems So#tware and SAP thro!gh e e !tive ;rie#ings4espe ially an appre iation o# ;!siness hange impa ts.

A Steerin Committee o# Senior Com an mana ement will ;e in la e to



© 2011 SAP AG. All rights reserved. 2@


Li ensee is responsi;le #or providing appropriate Pro"e t reso!r es in atimely and s!##i ient manner4 in l!ding ;!t not limited to e7!ipment4 data4in#ormation4 wor5spa e and appropriate and ooperative personnel4 to#a ilitate the per#orman e o# the Servi es.

Li ensee reso!r es are de#ined in $ hi;it 1 o# this SO9. 'he ass!mptionsand Li ensee responsi;ilities #or this Pro"e t are also de#ined in $ hi;it 1o# this SO9.

Li ensee agrees that any estimates provided in this SO9 may ;e s!;"e t tohange i# Li ensee s responsi;ilities and the Pro"e t ass!mptions are not#!l#illed.

Prior to starting the pro"e t4 the #ollowing do !ments m!st ;e e e !ted3 anSAP $nd Nser Li ense Agreement4 an SAP Pro#essional Servi es

Agreement 6PSA8 and an SAP Statement o# 9or5 6SO98.Poli y de isions will ;e made within stri t t!rn aro!nd g!idelines4 normally

within 2+ to + ho!rs.

A Steering Committee o# Senior Company management will ;e in pla e tog!ide and advise the Pro"e t 'eam. A/ Company will ommit the ne essary internal reso!r es #or pro"e t

management and provide a lead to manage the development4 e e !tionand 5nowledge trans#er o# the hange management and trainingsol!tions.





SAP will have a ess to A/ Company s!;"e t matter e perts 6S $s84 whowill ;e identi#ied d!ring the Pro"e t Preparation phase. Sele ted S $swill have the re7!isite a!thority to ma5e de isions regarding materialsontent and #ormat in their area o# responsi;ility.

SAP will have a ess to those individ!als designated as pro"e t sponsors #orthe p!rpose o# data gathering4 validation4 assessment and pro"e tleadership vision.

A/ Company sta## has 5nowledge o# the e isting lega y systems #rom ate hni al perspe tive. Additionally4 it is anti ipated that any s!pport #romother A/ Company entities4 as might ;e needed 6in#rastr! t!re4networ54 des5top s!pport4 we;?;ased programming84 will ;e availa;le tothe pro"e t team and will not detrimentally impa t the pro"e t timeline.

Additionally4 A/ Company will provide data?entry reso!r es to loadonversion data i# it is m!t!ally agreed that this is the most e##i ientmethod.

'he A/ Company pro"e t reso!r e estimates does not in l!de A/Company reso!r es #or testing 6e.g.4 integration testing4 !ser a eptan etesting4 vol!me & stress testing4 et .8




=unctiona$ Project Assumptions

Assumptions #or 6AP !ndustry;

NtiliDation o# Eest Pra ti es #or $BP SAP ComponentK will ;e implementedwith minimal modi#i ations.

A/ Company agrees to hange their ;!siness pro esses to #it SAP s EestPra ti es.Assumptions #or 6AP 6o$ution;

SAP data ;ases will not hold all Npload Pro#ile4 Session4 and edia #ields. /twill hold only the #ields that are relevant to Bights anagement andContra ts. 'he other #ields and the #!n tionalities will remain with the!rrent A/ Company systems and will not ;e migrated to SAP.

Parent NseJSpe i#i Nse and Geography are the only rights relatedrestri tions among the Bights odel

(omain data and /P aria;les. 'he others are !sage related restri tions.Parent Nse and Spe i#i Nse have a hierar hi al relationship ? Spe i#i Nse

nodes are the Q hildrenQ o# a Parent Nse node.edia ingest4 media management4 !pload pro#iles4 and session datamanagement will not ;e in l!ded in s ope #or the SAP sol!tion. 9e areass!ming that Sample Company Hame edia S!ite #!n tionality will ;eenhan ed to a ommodate this #!n tionality. Rowever4 relevant #ields#rom !pload pro#iles4 sessions4 et . will ;e in l!ded in the media re ordinter#a e with SAP.



© 2011 SAP AG. All rights reserved. *0

=unctiona$ Project Assumptions 1Continued2 -6amp$e

Assumptions #or 6AP <SAP Component * un!tional Area>

Belevant A/ Company reso!r es will ;e availa;le #or to! h points d!ring the implementation inthe #ollowing areas3 CB Sales4 CB Servi e4 SAP )inan ials4 Pro"e t Systems4 SAP E/4 S$ hange to s!pport CB ar5eting #!n tionality.


)or Assisted Sales4 To!t o# the ;o U CB /nternet Sales Appli ation 6/SA8 will ;e !sed.CB Sales Appli ation will ;e !sed #or omplete Sales Order Pro essing. CB Sales integrateswith ;a 5end SAP $BP #or the #ollowing a tivities3Order )!l#illment/ntegrating Sales J Servi e do !ments with $BP /nternal Orders other Cost elements #or $BPControlling a tivities.




=unctiona$ Project Assumptions 1Continued2 36amp$e


C#M will ;e integrated to ;a 5 end SAP $BP #or )!l#illment4 Eilling4 and )inan ial A o!nting. C#M will ;e master system #or all E!siness Partner and Prod! t aster (ata.

C#M /nternet Pri ing Con#ig!rator will ;e the so!r e o# all pri ing related in#ormation4 with data opied to the SAP $BP system when ne essary


SAP C#M Ser$i%e opportunities wi"" &e used to tri''er %reation of Pro(e%ts in SAP )#P. Ser$i%e fees are a"ways at a fi*ed f"at fee. SAP So"ution wi"" not %apture a%tua" time and "a&or asso%iated to ser$i%e a%ti$ities. +he Artist #epresentation s%enario and the )mer'in' Market Business ,)MB- s%enario wi"" ser$e as

the mode" for other ser$i%e re uirements. C#M Ser$i%e Produ%ts wi"" not &e used: SAP )#P Materia"s wi"" &e used for Ser$i%es. Ser$i%e Contra%ts wi"" not &e used. +he Ser$i%e ee items wi"" &e dis%ounted &ased on Sa"es Contra%t Pri%in' A'reements.




Tec+nica$ Project Assumptions - 6amp$e

1. E9 /n#oC!;es and M!eries will not ;e reated #or any o# A/ Company histori alJLega y data that

remains o!tside o# SAP.2. E/ reports will ;e on?demand only.*. Begarding any B/C$)9 6Beports4 /nter#a es4 Conversions4 $nhan ements4 )orms4 and

9or5#lows84 A/ Company will #ormally sign o## all generated #!n tional and te hni alspe i#i ations.

+. 'he n!m;er o# ar5eting wor5#lows is not !rrently 5nown and is not in l!ded in this estimate.,. O!tside 6!nassisted8 sales N/ will ;e provided ;y A/ Company 9e; N/. 'he e a t details #or

inter#a ing with >=< have not ;een determined.. Be7!irements #or the vario!s Approval 9or5#lows do not in l!de any potential development o# RB

ini? aster. Hote this will ;e on#irmed d!ring the El!eprint phase.@. 'he A/ Company team will ;e responsi;le #or reating mo 5?!p data #or all testing. 'he omple ity o# SAP C#M Midd"eware annot ;e estimated at this point and there#ore4 additional

middleware development might re7!ire e tra C#M middleware ons!lting reso!r es



T+ank )ou>

Conta t in#ormation3

) name /. L name'itle

AddressPhone n!m;er

on-boarding document template

Documents

week remotely40 hours

week remotelyso

consultants f

hours pm approval

afternoon40 hours

teamdate2011 sap ag

time entry

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