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Workforce Camp

Norma NobleApril 28, 2009

OKLAHOMA

STRATEGIES AND INTERVENTIONS

Managing Complex Change

Vision

Vision

Vision

Vision

Vision

Skills Incentives Resources Action Plan++

Skills

IncentivesSkills

IncentivesSkills

Incentives Resources Action Plan

Incentives

Skills

Action PlanResources

Action Plan

Resources

Action PlanResources

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Change

Confusion

Anxiety

Resistance

Frustration

Treadmill

Getting Everyone Rowing in the Same Direction

Vision

Beliefs

Mission

Goals

Strategies

Action Plans

“Leadership is getting people to follow you!”Commandant of West Point

YOU MAY HAVE TO BUILD AND USE A COALITION OF THE WILLING!!! NORMA

Continued Partnership with Air

Logistics Center/ Tinker AFB

Have now placed about 640 students in internships/employment.

Total income = over $25,000,000

ROI = benefits to Tinker AFB, benefits to the individual, benefits to the community and state in terms of tax revenue.

The role of leadership is to optimize the system...

Former State Current State

Desired State

Aim of the

OrganizationAim of the

Organization

Aim of the

OrganizationCustomer Customer

Customer

Goals &

Measurements Goals &

Measurements

Goals & Measurements

Shaping Our Response

State & Regional

Moving from Hunting to Gardening (slowly), WIA AS PLAYERS ON ECONOMIC DEVELOPMENT TEAM!

Focusing on Industry Clusters

Emerging Clusters of Knowledge & Competency

Asset Mapping – linking assets

Hubs & Nodes – understanding the value chain- Hubs – sufficient critical mass to drive development- Nodes – support development with complementary process

Moving from taking the order to anticipating the order

BIG IDEAS FOR STATE

WORKFORCE DEVELOPMENT IN PARTNERSHIP WITH ECONOMIC DEVELOPMENT – KEY TO STATE’S ECONOMIC FUTURE AND THE KEY TO SUCCESSFUL WORKFORCE DEVELOPMENT

PREVIOUS: SECTOR INITIATIVES - ECON - WD

WHAT WOULD PARTNERSHIPS LOOK LIKE?

- Role of Industries – Start Healthcare

- Role of Chambers, Economic Development

- Role of Workforce Solutions Staff Team

The Big

Issue

Strategies InterventionsLaws ofChange/Improvements

Changing or

Improving

The -

WHAT?

HOW?

HOW FAST?

HOW MUCH?

MOVING THE NEEDLE

Page 10

Strategy Tactics

Operations(Operational Art)

Strategy, Strategy, Tactics Tactics and Operationsand Operations

The Three GROW InitiativesTranslation of the strategic plan

Initiative #1:

Growing talent, skills and knowledge

Initiative #2:

Growing and delivering solutions for talent recruitment and retention

Initiative #3: Growing awareness and success

Implementation Initiatives

Getting It Done

How? Utilizing Sector Approaches

Grow Oklahoma Campaign

Developing Regional Teams

Certifying Work Ready People and Communities

Growing Our Businesses

Developing the Talent Pipeline

Tapping Into Alternative Labor Pools

HOW CAN THE STATE/ REGIONS

MAKE INFORMED ECONOMIC JUDGMENTS

AND DETERMINE SMART WIA/WF INVESTMENTS

TO SUPPORT THEIR STRATEGIC OBJECTIVES?

The Big

Issue

Strategies InterventionsLaws ofChange/Improvements

Changing or

Improving

The -

WHAT?

HOW?

HOW FAST?

HOW MUCH?

WHAT WE WOULD DO DIFFERENTLY

WHAT WE WOULD DO DIFFERENTLY?

YOU CAN CHANGE 2, BUT NOT 3 EFFECTIVELY, AND NOT 4 AT ALL!

ALWAYS FOLLOW THE MONEY; SPEND THE MONEY

FUND BOTH OUTREACH AND A COMMUNICATION INITIATIVES

REMEMBER WHO YOUR CUSTOMER IS: GOVERNOR? LEO’S? STAKEHOLDERS? DOL? ASK THEM HOW YOU’RE DOING – OFTEN!

TALK WITH EMPLOYERS TOO, NOT ALWAYS THROUGH INTERMEDIARIES.

KEEP A COACH(ES) TALK WITH THEM.

READ; LISTEN TO A VARIETY OF ‘EXPERTS’.

THEN, TRUST YOUR GUT!

Job Training vs. Talent Development

Job Training

Transactional

Individual

Jobs that exist NOW

Immediate results

Workforce System operates more independently

Talent Development:

Strategic

Sector focused

Designed to CREATE jobs

Longer-term, sustainable results

Workforce System operates with and through partners

Transformative in nature

IN WIA COLLABORATION

CONVENER – ARTICULATE THE ISSUES

COACH – HELP KEEP THE PATHS OPEN

COMMUNICATIONS (Messages and Messaging) – NOT JUST MARKETING

CONNECTION – BROKERING

CONSULTANT – KEEPING FOCUS, RESULTS

CATALYST: GO-GETTER, ACHIEVER

($$, DATA/STUDIES, TRAINING, DELIVER THE WIN FOR THE COLLABORATION)

Tools

Sector Reports/ Reliable data

Career Readiness Certificate as a sector tool for regional competitiveness

Website for career management that a sector based component and micro sites for targeted messaging

Report card- The brutal truth

Employer Surveys

Regional sector summits- Skills partnerships

Regional specific publications

Industry Sector tool kit – technical assistance

Key Questions we will need to answer in our Recovery plan

What is the Governor’s vision for ensuring a continuum of education and training opportunities that support a skilled and credentialed workforce?

“4400” more credentialed Oklahomans with ARRA?

Identify the Governor’s key workforce investment system priorities and how each will lead to actualizing the Governor’s vision for workforce and economic development.

Which priorities will make Oklahoma more competitive in 2012?

Describe innovative service delivery strategies that the state has or is planning to undertake to maximize resources, increase service levels, improve service quality, achieve better integration and meet other key state goals.

4 Priority Categories

Transform Service Delivery System - Guidelines: Not business as usual, Focus on Strengths, Exploit use of existing

infrastructure, re-think the model and be creative: Initial focus on youth (emerging workers)

Transforming Re-employment and Employer Stabilization Services- Dual employer/ client focus to provide services to individuals that will quickly

connect them to employers and their skill needs. Business Services to support sectors, employee retention, layoff aversion

Transforming Career Pathways - increase the numbers of credentialed Oklahoman’s including Career

Readiness Certificates, Key Train skill development/ work readiness and post secondary credentials and degrees – incorporating apprenticeships, internships, mentorship's, entrepreneurships, etc.

Transforming Data Collection, Tracking and Reporting System- For data based policy/ decision making and to ensure transparency/

accountability -

Desired State:Desired State:

Health CareHealth Care

Home Health, Nurses Aide

Licensed Practical Nurses

Mental Health Career

Registered Nurses

TechniciansClassroom Training – Long Term, On the Job Training,Apprenticeships

Classroom Training – Long Term, Internships, Work-based Learning (4+1)

Classroom Training – Long Term, Work-based Learning (4+1)

Classroom Training – Short Term, Work-based Learning (4+1)

Classroom Training – Long Term, Simulation

ActionGet Involved

Which of the Grow Oklahoma initiatives speak to you? To learn more, go to www.OKcommerce.gov/council or www.GrowOklahoma.com.

Grow Initiative #1: Growing talent, skills and knowledge

Grow Initiative #2: Growing and delivering solutions for talent recruitment and retention

Grow Initiative #3: Growing awareness and success

WEBSITES

Growoklahoma.com

Okcommerce.gov/council

c2er.org (ACCRA)

American Association of Community Colleges (AACC)

American Chamber of Commerce Executives (ACCE)

American Planning Association

California Workforce Association (CWA)

Council of Competitiveness

International Economic Development Council (IEDC)

National Association of Regional Councils (NARC)

National Association of Workforce Boards (NAWB)

National Workforce Alliance (NWA)

Southern Growth Policies Board (SGPB)

State Science and Technology Institute (SSTI)

University Economic Development Association (UEDA)

Utility Economic Development Association (UEDA)

Urban Institute

Pew, Kaufman, Gates, Knowledge Works etc.

Aspen Institute, Jobs for the Future

States: Minnesota, Florida, Washington, Illinois