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WWW.UNIVOIP.COM | 855.UNIVOIP

“We were enthralled by how a thousand plus extensions

were implemented so quickly - not to mention, over a

quarter of savings on total communication costs - and

a completely new and exciting set of features . . . “

Jordan Berger - Purchasing and Project Manager, Radnet Inc

•HighlyScalable – up to 65,000 users and 1000 office

locations per customer

•Eliminatecapitalexpenses of buying and serving PBX

systems, Unified Communication and Contact Center

servers, licenses and phones

•OngoingSavings — predictable monthly expenses per

user per month. Eliminating on-going IT & maintenance.

Consolidating various phone systems across sites

•An in-officeexperienceanywhere with rich UC and

collaboration features

•Alwaysup-to-date - always up and running

• Business continuity and disaster recovery with a

guaranteed SLA (Service Level Agreement)

• Centralizedcontrol of your applications, features and

users in the cloud. Allow administrators and users to

manage their own settings, quickly, through a robust

secure web-based portal

• Beassuredofsuperiorcallqualityandreliability—

with Quality-of-Service monitoring and rock solid SLAs

• Open,standard-based,interface for easy integration

with customer applications such as CRM, ERP,

Databases, E-mail, Instant Messaging, and Directories

OfficeConnectTM Enterprise OfficeConnect Enterprise is a highly scalable Cloud Communications Service that allow single or multi-location organizations

to dramatically cut the capital investments and operating expenses of managing enterprise-wide communications, simplify

communications infrastructures and accelerate the deployment of Unified Communications and Contact Center applications.

Solution Highlights:



Phone System

Cloud-based PBX hosted and managed in UniVoIPs

geographically redundant and secure US data centers.

• Mitel MiCD-based including 500+ phone system features

• Individual DID, Toll Free numbers and minutes included

• Up to 65,000 users and 1000 branch offices per Enterprise

customer

Mobility Solutions

Freedom to work anywhere, anytime, on any device. Free

people from location constraints while providing a consistent

experience in or out of the office.

Contact Center

Unprecedented flexibility, agility and control with robust

phone channel capabilities, including:

• Inbound calling

• Automated and manual outbound dialing

• Interactive voice response (IVR)

• Integrated multichannel desktop and phone panel

Unified Communication

Employees have anywhere, anytime access to messages

with an integrated, fully featured voice mail system, unified

messaging, and an automated attendant.

PSTN

INTERNET

Mobile

User

Remote

User

Main Office

Small Branch Office

Branch Office

UC /

MOBILITY

PHONE

FEATURES

CONTACT

CENTER

OfficeConnect Enterprise

Small Branch Office

Branch Office


Single Vendor Simplicity

At UniVoIP we deliver acompletecloudbasedsolutionthatcanincludeeverythingfromadvancedIPphones,networkservices(Internetaccess,privatenetworks),toon-siteinstallationandunlimitedsupport. The result

is a single company to deal with – and no finger-pointing

between multiple vendors in the event of a problem.

UniVoIP’s Personal Touch gets you up and communicating

quickly. UniVoIP trained technicians come to your site

to install service, train your users and to get you up and

communicating quickly.

During your first day of service and beyond - when you are

getting familiar with the solution and customizing features

like Auto Attendants or Ring Groups, you are assigned one

or multiple dedicated account managers to help you with

questions or requests.

The Right Solution for Your Company

Reliable and Secure – OfficeConnect Enterprise is hosted in

highly secure data centers. In case your office loses power

or goes offline, your Auto-attendant will manage your calls

for you and with Mobile Twinning you can easily re-route

your calls to mobile or external users to ensure that you will

never miss a call. Unlike many hosted solutions, built on

open-source technology or expensive BroadSoft solution,

OfficeConnect Enterprise is built on technology that Mitel

has built from the ground up. Mitel maintain it and we

understand its every detail.

Leadership and Stability – Mitel, a leader in the Magic

Quadrant for Unified Communications, has been an industry-

recognized pacesetter in solving the communications

challenges of small and medium sized businesses for over

30 years. We’ve used UniVoIP 10 years experience and

Mitel to design a service that will meet your needs.

The Right Solution for Your Business. You can take comfort

in knowing that at UniVoIP, we aren’t pushing you toward

a hosted solution because that’s all we offer. We can also

offer a comprehensive portfolio of customer premise-based

solutions.

Cost Effective

All inclusive, per-user subscription pricing means you get

everything you need for one low, per-user price with no

hidden fees.

OfficeConnect Enterprise eliminates the need to buy

and maintain a phone system on your premises and

gives you everything you need from industry-leading

phones, productivity-enhancing unified communications

applications, unlimited local and long distance to the U.S.

and Canada and other useful features - all at an affordable

fixed monthly recurring charge.

What does this all mean for you? The ability to source all

of your communications needs at a reasonable and very

predictable per-user-fee.

Feature Rich and Reliable

Based on the Multi-Instance Communications Director

(MICD) by Mitel, a leader in solving the communications

challenges of businesses for over 30 years, OfficeConnect

Enterprise gives you the enterprise-class features and

reliability you need to portray a professional, image and

drive satisfaction.

While OfficeConnect Enterprise is targeted to businesses

with 50 to 5000 users, our single software stream powers

Unified Communications Solutions used by companies

with tens of thousands of users. Our solution includes Mitel

MiCD PBX as well as Mitel Contact Center and Oaisys Call

recording technologies, all hosted in our West and East

coast data centers.

Advanced yet Easy to Use

As your business changes and grows, you don’t need to

worry about how much capacity your communications

system has — you have complete flexibility to add and

change users as your business requires it. Intuitive,

customizable and easy-to-use web-based features mean

your users will be able to take advantage of all of the

productivity-enhancing features OfficeConnect.


Calling Features

•Call Forward. Redirect calls to an alternate number

•Call Transfer. Attended or blind call transfer.

•Call Waiting. Alternate between two calls.

•Call History. Keep track of names and numbers of all

answered and unanswered incoming and outbound calls.

•View and place a callback with the touch of one key.

•Caller ID so you can see who is calling before you answer.

•Ad-hoc conference calls with up to eight parties

•Music on Hold provides callers with music or information

while they are waiting for a call to be connected.

•Ring Groups provide the ability to ring all members of a

group sequentially or simultaneously.

Mobility

•Eliminate location constraints while providing a consistent

communications experience in or out of the office.

•Deliver unified communications and collaboration

capabilities to the mobile devices or tablets of choice,

regardless of make or network.

•Consolidate communications. Give workers control over

all their business communications.

•Hotdesking. Log into any OfficeConnect Enterprise IP

Phone, located at any of your offices, or even at home, to

access personal preferences and have calls routed to the

device they are logged in to.

Auto-attendant

•Present a professional image with a customized auto-

attendant(s) that greets your customers and directs their

calls

•Open / Closed schedule: plays different greetings during

open and closed business hours

•Dial by Name Directory: provides a company directory

that uses names as the dialing method

•Multi-level auto attendant allows a hierarchical menu to

be programmed on the auto attendant. This provides

callers with self-service options (for example, “Press 1 for

Sales”) to reach individuals, departments, pre-recorded

information, or to leave voice messages.

Voicemail

• Individual, password-protected and easy-to-use

,voicemail box for every user

•E-mail forwarding enables voicemails to be forwarded

to e-mail as wave files, so users can manage all of their

messages from one in-box

•Record a call that allows users to record a conversation

and save it in their voice mailbox

•A tutorial that assists new users with mailbox setup

•Easy-to-use menus that allows users to send urgent,

private, or certified messages

•Message Waiting Indicator light

Cloud PBXWith OfficeConnect Enterprise, your business has it’s own PBX in the cloud, which means you have access to a multitude of

easy-to-use, enterprise-class features for one low monthly fee. All you need to make OfficeConnect Enterprise work is reliable

Internet access or private network services. UniVoIP can provide that if you need it.


Agent & Supervisor Productivity

Softphone and Supervisor tool – provide computer

telephony integration with your agents’ desktop phones

or turn their computers into IP-based phones. They deliver

point-and click functionality for ACD agent functions and

common agent actions, as well as customer information

such as caller ID and DNIS.

Screen Pop – a desktop pop-up application provides

agents with customer information using data pulled from

your customer database. Integrations are available for most

market leading CRM solutions.

OutboundDialing – offers automated dialing that delivers

calls directly to agents for outbound call center tasks such

as marketing campaigns and sales follow-up.

RemoteAgents – Mitel Teleworker Solution extends the

full voice and data capabilities of your contact center to

agents working at home or remotely, without the need or

expense associated with VPN services.

Call Recording

OfficeConnect Enterprise provides robust, enterprise-

class, call recording capabilities and quality assurance

functionality, including:

SecureCallRecordingReviewingandSharing – our

technology provides a secure means of reviewing, sharing

and adding notes to call recordings.

Integrated Live Call Monitoring feature – allows

users to connect to one centralized location to easily and

efficiently monitor all agent interactions in real-time. Benefits

include easy monitoring access to calls occurring across

all locations, such as those handled in a remote or branch

office.

Automatic Call Monitoring feature – provides real-

time automatic live monitoring of calls meeting criteria pre-

defined by management. Supervisors may begin hearing

Cloud Contact CenterYour contact center is the primary interface to your

organization, for your most valuable asset – your customers.

Providing excellent service that will nurture these customer

relationships and ensure operational efficiency involves

more than managing call-handling times and abandon

rates.

Main benefits of UniVoIP Contact Center solution include:

•Give customers a choice on how they communicate

•Provide Self-service options

•Profile customers for the biggest return

•Give agents and supervisors the right tools for success

•Visualize the entire picture

•Manage your workforce

•Ensure business continuity

Media Distribution & Routing Applications

AutomaticCallDistribution – routes calls to the most

appropriate group, based on the type of service required

by the caller, and ensures calls are appropriately distributed

within a group according to such attributes as the caller’s

priority, which agent they last spoke to, or the agent’s skill

level or idle time. Calls can be automatically re-routed

or agent availability changed, based on current queue

conditions.

IVR Routing - Interactive Voice Response (IVR) and

advanced routing help you to intelligently manage callers

and their expectations, provide options for self-service,

and deliver announcements to callers in queue, such as

expected wait time and position in queue. An intuitive drag

and drop graphical user interface allows you to quickly and

easily build and manage call flows

MultimediaContactCenter – enables you to efficiently

integrate and maintain service levels across multi-channel

contact types in addition to voice, including e-mail, web

chat, fax, SMS, voice mail, and social media.


MiVoice® 5360 Gigabit IP Phone

MiVoice® 5340e Gigabit IP Phone

MiVoice® 5330e Gigabit Phone

MiVoice® 5320e Gigabit Phone

Full feature, enterprise-class,

color touch display phone

that delivers graphically rich

applications to users. Designed

for any enterprise executive or

manager, teleworker and contact

center supervisor.

Full feature enterprise-class

phone designed for any

executive or manager, hot-desk

users, teleworkers and contact

center agents and supervisors.

Perfect for the enterprise desktop

and featuring a large display and

24 self-labeling buttons that can

be programmed for a variety of

functions.

This full-feature, entry-level

display phone with embedded

Gigabit support is for companies

that need rich communications

applications and services.

7” color, touch display

(480 pixels x 800 pixels)

6” backlit display






• 48 multi-function,

programmable, self-labeling

feature keys

• 6 context-sensitive softkeys for

intuitive feature access

• Superior audio quality

• HTML toolkit support

• Embedded Gb support

• Gadget sidebar for one-touch

access to Internet-based or

embedded applications



feature keys




• Menu key provides one-

touch access to embedded

applications iHands-free

speakerphone operation (full

duplex)



feature keys




• HTML toolkit support

• Eight programmable, one-

touch, multi-function, self

labeling keys (for speed dialing,

line appearances, and feature

access)

• ·Dual embedded Gigabit

Ethernet ports

• HTML Desktop Toolkit

• 12 fixed function keys

• Three context-sensitive

softkeys for intuitive feature

access

Enterprise IP Phones & Peripherals

Reliable, top-of-the-line, IP phones for offices, conference rooms, reception and more. All phones and hardware are covered by full

replacement waranty for the duration of your contract.

DECT TECH VoIP Cordless Base station with 1 handset

SIP Cordless Phone designed for small business and SoHo who are looking for immediate cost saving but scalable

SIP-based mobile communications system. Combining the benefits of wireless communication with rich business

features of Voice over IP telephony, User can benefit from freedom of movement, lifelike voice communications, multi-

tasking convenience, professional features like intercom, transfer, call forward, 3-way conferencing, PoE etc.

Mitel MiVoice 5610 DECT Handset and IP DECT Stand

Mitel’s newest peripheral for the desktop portfolio is the MiVoice 5610 DECT Handset and MiVoice IP DECT Stand for

the MiVoice 5300 Series IP Phones. This unique accessory offers unprecedented convenience and limited mobility for

IP Phone users. The MiVoice 5610 DECT Handset, with full dial pad and vibrant, illuminated color screen, gives users

the freedom and mobility to move away from their desk within their office or adjacent offices.


MiVoice® 5324/5224IP Phone

MiVoice® 5320IP Phone

MiVoice® 5312 IP Phone

MiVoice® 5304 IP Phone

This phone is designed for

communications-intensive

companies that require a

converged IP infrastructure.

This full-feature, entry-level

display phone with embedded

Gigabit support is for companies

that need rich communications

applications and services.

This multi-line desktop phone

features 12 programmable keys

and is user-friendly, making it

perfect for teleworkers, office

workers and technical support

staff.

A cost-effective entry-level

display phone with a small base,

making it perfect for hotel guest

rooms, educational classrooms,

retail stores and for teleworkers.

White, backlit, graphics display Large graphics display


White, backlit, graphics display White, backlit, graphics display

• 24 programmable multi-

function keys with dual-color

• LED indicators (for speed

dialing, line appearances,

• feature access)

• Eight function keys



access

• Browser-based desktop user

tool programming for easy

access to telephone system

features

• Eight programmable, one-

touch, multi-function, self

labeling keys (for speed

dialing, line appearances, and

feature access)

• ·Dual embedded Gigabit

Ethernet ports

• HTML Desktop Toolkit

• 12 fixed function keys



access

• Twelve programmable multi-

function keys with dual-color

• LED indicators (for speed

dialing, line appearances,

• feature access)

• Eight function keys



access

• Browser-based desktop user

tool programming for easy

access to telephone system

features

• Two lines with LED indication:

one prime line and one

programmable key with LED

• Seven programmable keys:

speed dials, features access

codes, paging, conferencing,

voicemail access etc

• Twelve-button numeric keypad

Polycom SoundStation IP 6000 Conference Unit

Delivering superior performance for midsize conference rooms, the Polycom SoundStation IP 6000 conference

phone offers a price-to-performance breakthrough for SIP environments. It comes with advanced features, such

as broad interoperability and remarkable voice quality. The SoundStation IP 6000 features Polycom HD Voice

technology, which boosts productivity and reduces listener fatigue by turning ordinary conference calls into crystal-

clear, interactive conversations that sound as natural as being there.

OfficeConnect Receptionist IP Console

UniVoIP’s OfficeConnect IP Console incorporates the “traditional” telephony touch and feel, including LED’s for

simulated Busy Lamps, and software buttons that can be “pressed.” The familiar features ensure a smooth transition

path to the software console, and the intuitive design means there is no need for costly, time-consuming training

sessions.

Programmable Key Modules (PKM)

The 12- and 48-button Mitel Programmable Key Modules (PKMs) extend the capabilities of the Mitel MiVoice 5324,

5330, and 5340 IP Phones with additional buttons and LED indicators.

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