nz post presentatie
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www.nzpost.co.nz
www.nzpost.co.nz
Country differences
NL UK NZ
Population 16.105.285 58.789.187 4.143.282
Area 37.354 km2 242.495 km2 270.467 km2
Population density 447/km2 257/km2 16/km2
Population in urban area’s
82,7% 79,5% 86,2%
Postal addresses 8 million 27 million 2 million
Amount of addresses per person
0.5 0.47 0.48
Pieces of mail per annum
20 billion 32 billion 1 billion
Pieces of mail per person per annum
428 348 246
www.nzpost.co.nz
Country differences (2)
www.nzpost.co.nz
Some things are the same...
www.nzpost.co.nz
Public interest
Dutch Social-Economic Council: “Public interest is that interest of which the representation is desirable for society as a whole, and that will attract concern from politics because of this.”
Politics decide public interest
Problem for my research
Solution
www.nzpost.co.nz
Public interest (2)
Quality– Delivery days, delivery speed, street receivers, post shops,
coverage
Affordability– Stamp price, total costs of service level
Transparency– Policy, Execution, Control
Democratic legitimacy– Government, operator, regulator
Employees– Social provisions, CBA, employment rate
www.nzpost.co.nz
Securing public interest
Market
Network
Hierarchy
Example:Deed of Understanding
www.nzpost.co.nz
Research
Parliamentary debates
Market research
Interviews
Reports
Other documents
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Regulation comparison
NL UK EU NZDelivery days
6 (will be 5) 6 (parcels 5) 5 6 (95%)
Delivery speed
95% next day 93% next-day for First Class, 98,5% within 3 days for Second Class
85% 3days, 97% 5days
No regulation
Post shops 2000 service points, 902 with full assortment (spread out over NL)
Total population 99% within 3 miles and 90% within mile. In cities 99% within mile, at countryside 95% within 3 miles
User’s needs
880 total, 240 outlets
Street receivers
In town within 500m; outside of town within 2500m
In urban areas 99% within 500m. Will be 98% within a mile for whole country and ‘reasonable’ rest
User’s needs
No regulation
Emptying street receivers
6 (will be 5) 6? 5 No regulation
Stamp prices
Every four years price determined by costs; other years limited by price cap
No regulation on First Class. Price cap on Second Class
- Affordable- Based on costs
No regulation
www.nzpost.co.nz
Netherlands
Privatization of the company (Telecom + Post)
Separation Post and Telecom
Very strict regulation
Biggest public interests not secured: - Amount of costs to provide service (net costs arrangement) - Loophole social security-act (contractors)
www.nzpost.co.nz
United Kingdom
Hooper reports (2008, 2010)– Lack of modernization
– Very powerful unions
– Pension fund
Market not as liberalized as it seems
Solution?
www.nzpost.co.nz
United Kingdom
“They wrecked the ship”
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New Zealand
Important findings:– Trust
– Future problems with service (urban vs. rural)
– Social responsibility?
“an organisation that exhibits a sense of social responsibility by having regard to the interests of the community in which it operates and by endeavouring to accommodate or encourage these when able to do so.”
In other words: what do we expect from post?
www.nzpost.co.nz
Quality
The Netherlands United Kingdom New Zealand
www.nzpost.co.nz
Affordability
The Netherlands United Kingdom New Zealand
www.nzpost.co.nz
Transparency
The Netherlands United Kingdom New Zealand
www.nzpost.co.nz
Democratic legitimacy
The Netherlands United Kingdom New Zealand
www.nzpost.co.nz
Employees
The Netherlands United Kingdom New Zealand
www.nzpost.co.nz
Conclusions
All countries major changes
UK very interesting case
NL & NZ: developments towards network of the future/postal company of the future
www.nzpost.co.nz
Conclusions (2)
Public interest in general secured enough
Affordability not an issue, but people think price is important
Dependability and speed more important than days
Transparency and democratic legitimacy important to a certain extent– Separation of companies and responsibilities secures this
Future problems
What service do we need?
www.nzpost.co.nz
Conclusions (3)
Public interest: efficiency gained most attention in all countries. But what about the public responsibility?
What do we expect from post in the future?
www.nzpost.co.nz
Future?
“It’s like we still have radio, even after television and internet; it’s still there. And I think post will be the same. It’s always gonna be there.”
“Post is not going to stay in its current form forever. It will take on a new form and have a new core – either that or it will gradually die.”
www.nzpost.co.nz
One last thing...