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TRAINING PROPOSAL

ON

CONFLICT MANAGEMENT

DEVELOPED BY:

THE CASE BUSINESS SCHOOL TEAM

MUHAMMAD ALI UMER AHMED

M. AWAIS AKBER KHURRAM SHAHZAD

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FACILITATOR’S NOTE

Valuable input regarding NRSP and its environment will be gathered from a series of individual interviews and sittings with selected members of NRSP leadership mainly with Ms. Salma Khalid (Programme Manager).

Academic materials will be used for the purpose of helping participants to identify and understand conflict. More over to provide techniques for improving conflict resolution and help participants to resolve conflicts and build a climate of internal cooperation within their organization.

At the end of the session we would able to address following major issues relating to conflict management few of them are enhancing gender based comfort level and openness within the staff, mediating and resolving most employee disputes, to broaden staff’s comfort zones, and to link these things to performance enhancement and organizational success eventually and how conflicts can be change into success.

Finally, the entire workshop builds on the deeply engrained training philosophy of the trainer which encompasses a smart and interlinked usage of multiple tools backed up by real-time exercises to reinforce skill practice.

WHO WILL BENEFIT?

This proposal concerns the development and delivery of a training session on matter of conflict, for the general staff of National Rural Support Program (NRSP) and specially focusing on

Programme Managers

Project Managers

Senior Programme Officers

Programme Officers

This workshop will offer participants an opportunity to reflect on conflict in their own life, their current practice at work, with their colleagues and other settings, moreover this workshop will offer some ‘food for thought’ by presenting to the group the basic principles of conflict resolution as ideas to consider along with that, various effective approaches will be presented to participants that could be used or experienced when dealing with different everyday conflicts. The training would be considered a success if it motivates people to take action encouraged by presented models and mitigating strategies, and shaping their own behaviours and sharing their insights with others or initiating conflict resolution programs in their workplace or community.

DURATION OF THE WORKSHOP

4 hours- We think this time is feasible to ensure in the given time span the requirements of training could be addressed effectively. Moreover these four hours include twenty minutes break after two hours of training session.

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METHODOLOGY

The methodology to be employed shall be an interactive style involving:

Video Clips-a selection of clips to be used for making participants to understand the conflict nature and identify ways to resolve them. They would be able to sense the outcomes resulting from available options.

Images will be used to link the material for the effective and memorizing the content.

Self-assessment questionnaires will be used to help participants relate to the issue by examining how they deal with conflict in their daily routine and would be able to know their level.

Energizers will be used to enlighten the environment.

Lecture

Brainstorming exercise/Interactive discussions

Case studies, and

Question and answer sessions

FACILITATORS:

Khurram Shahzad, 7th Semester student, BBA, Case Business School

Umar Ahmed, 7th Semester student, BBA, Case Business School

Muhammad Ali, 7th Semester student, BBA, Case Business School

Muhammad Awais Akbar, 7th Semester student, BBA, Case Business School

FACILITATORS PROFILE:

MUHAMMAD ALI Mr. Muhammad Ali is in important part of Case Business School as he has recently won the biggest entrepreneurship competition organized by IBA Karachi named as Invent 2012. He has participated in different national level competition like Bizcom (GIKI) and (Nascon Fast) in Business plan and Case study competitions respectively. Mr. Ali had done internships in different dynamic organizations like Mobilink, Meezan Bank, Career Pakistan and Tullow oil and development int. He was one of the key personal in organizing Case Spark (a national level competition). His CGPA is 3.45/4.00.

KHURRAM SHAHZAD Khuram shahzad is currently in 7th semester at case business school. He has a cumulative experience of six

months. He has worked as an intern in Schlumberger and Askari bank. He served voluntarily in mega events held

at case business school, and remained active in participating extra-curricular activities.

UMER AHMAD Mr. Umer Ahmad is currently enrolled at CASE Business School. He has a cumulative experience of one year. He has worked with Oil and Gas Development Company limited, Wold Wide fund Pakistan and National rural support programme recently. He is the brand ambassador of WWF-Pak, which is an international NGO. He is the director operations of Construct EEE team of case business school, secured top prize in IBA-Invent 2012 which is the largest entrepreneurial competition of region.

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MUHAMMAD AWAIS AKBAR Mr. Awais is in the 7th semester in Case Business School with a CGPA of 3.10/4.00. Currently he is the president of Case Thinkers forum and has also previously worked as general secretary in Case Entrepreneurship society. Moreover Mr. Awais also did an internship in PTML (Ufone) from July to august 2011. He also hosted and organized many events like Case Spark and Skill building Workshop 2012. In Nascon (FAST), a national level event, he participated in marketing plan and Case study competitions.

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PROPOSED PLAN

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SESSION ONE; UNDERSTANDING CONFLICT, (9.30-10.30 AM)

1: START UP;

The Case Business School Team’s introduction

Start of the workshop with the Ice Breaker “I never have”. This is purely to lighten the environment

and the participants will have fun in creating the list the things they never have done or wishes to

do and discovering how little we often know about each other.

2: WHAT IS CONFLICT? OBJECTIVES: By the end of this session, the facilitator will have:

1. Developed a basic understanding of the conflicts. 2. Emphasized the role of conflicts in organizations. 3. Given the understanding of kind of conflicts and the conflict process. 4. Discussed the causes and types of conflicts. 5. Give the techniques for mitigating conflicts and prevention.

STEPS The ice breaker used to initiate the session will push the audience in a comfort zone which

will ultimately help to create a learning environment.

The word conflict will be written on the slide to know the understanding of audience.

The discussion will lead to the side that how conflicts play a role in organizations.

Causes and types of conflicts on individual and national level scenarios.

All the above steps lead to the mitigating techniques to conflicts.

SESSION TWO; THOMAS-KILMANN MODEL OF CONFLICT MANAGEMENT, (10.30-11.30AM)

OBJECTIVES: By the end of this session, the facilitator will have:

1. Developed a clear understanding of the conflict management model by Thomas-Kilmann. 2. Revealed different conflict management styles. 3. Shown its implementation using exercises and scenario.

STEPS Start with maze game exercise.

Demonstrate Thomas-Kilmann model of conflict management.

Video clip will be played for each conflict management style.

Scenarios will be discussed for in depth understanding of model.

Distribute questionnaire for identifying trainee’s conflict management style.

BREAK (11.30- 11.50AM)

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SESSION THREE; THE LANGUAGE OF CONFLICT MANAGEMENT: ORAL STRATEGIES FOR A SUPPORTIVE

COMMUNICATION CLIMATE, (11.50-12.30PM)

OBJECTIVES: By the end of this session, the facilitator will have:

1. Developed a clear understanding that how you can solve conflicts with the help of communication.

2. Presented different verbal strategies to solve conflicts. 3. Presented types of non verbal communication and how they help to solve conflicts and

make conflicts.

STEPS Start with defining descriptive speech.

Present different sub strategies that come under descriptive speech.

Facilitator will give you an idea that how to identify problems and then how to propose and assess solutions for those problems.

What is empathy and how to achieve empathy?

How to maintain balance and equality during conflicts.

Non-verbal strategies for resolving conflicts.

SESSION FOUR; BATNA, (12.20-1.00PM)

OBJECTIVES: By the end of this session, the trainer will have:

1. Developed a clear understanding that how your alternative to negotiated agreement can be the best one

2. Explained the concept of BATNA

STEPS How can BATNA be an option

How can be BATNA be superior

Step to BATNA

SESSION FOUR; GENDER-BASED CONFLICT MANAGEMENT, (1.00-1.30PM)

OBJECTIVES: By the end of this session, the facilitator will have:

a. Developed a clear understanding of the roles and responsibilities of roles and responsibilities of genders defined in societies.

b. Emphasized on the models of WID and GAD. c. Analyzed the five step model of gender differences given by Borisoff. d. Conducted an exercise of understanding problem between the roles of genders

STEPS The session will start with an exercise defining roles.

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Leading to the cultural differences that define those roles.

WID and GAD model will be presented.

A five-step model by Borisoff will be presented to overcome gender differences.

An exercise to overcome understanding problems.