notification - bank of america
TRANSCRIPT
CashPro® Online Getting Started Guide
Automated Clearing House Notifications
CashPro® Online Getting Started Guide 2
Table of Contents
Introduction .................................................................................................3
Setting Up ACH Batch Alerts ........................................................................3
Setting Up ACH End of Day Alerts ...............................................................4
Setting Up Contact Points and Delivery Options ..........................................5
Sample Alerts ..............................................................................................7
ACH Batch Confirmed Alert ..........................................................................................7
ACH Batch Entered Alert ..............................................................................................7
ACH Batches Released Alert ........................................................................................8
ACH Batches Submitted Alert .......................................................................................8
ACH End of Day Transaction Summary Alert ................................................................9
Expired ACH Transaction Alert ......................................................................................9
Pending ACH Transaction Alert ...................................................................................10
Related Topics ........................................................................................... 10
Technical Support ...................................................................................... 11
CashPro® Online Getting Started Guide 3
Technical Support
Go to CashPro Online > Support >
Help > Contact Us.
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Notifications
Setup Wizard Guide
Introduction
CashPro® Notifications enables you to receive treasury management information conveniently through email, voice mail, fax, or text message. This service allows you to receive the alerts regarding important updates on treasury management accounts when you are away from the office.
This guide provides the information needed to use the Notification Setup Wizard to set up Automated Clearing House (ACH) alerts, define contact points, and select delivery options for each alert.
Note: You will see alert setup screens only for entitled services.
Setting Up ACH Batch Alerts
To set up ACH Batch alerts, complete the following:
1. Go to CashPro Online.
2. Click Notifications > Settings. The Notifications Setup Wizard displays.
3. Enter the alert Name.
Notes:
▪ The name should be unique to the report content.
▪ The Existing Alerts box lists active ACH alerts.
4. Select the desired company in the Inactive ACH Companies list box, and move the company to the Active ACH Companies column.
Notes:
▪ To move one selection, click the single right arrow button.
▪ To move more than one selection, press the Ctrl key while making the desired selections, and click the single right arrow button.
▪ To move all selections, click the double right arrow button.
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5. Select the check box of each alert you wish to receive. The following alerts display:
▪ ACH Batch Entered
▪ ACH Batch Released ACH Batch Submitted
▪ ACH Batch Confirmed
6. Set up the desired selections within Limit the Number of Alerts Sent.
7. Click Save. The alerts display in the list of existing alerts.
8. Complete one of the following:To... Then...Set up additional ACH Batch Alerts
Repeat steps 1 – 8.
Set up ACH End of Day Alerts
a. Click Next. The ACH End of Day Alerts screen displays.
b. Go to step 3 of Setting Up ACH End of Day Alerts.
This completes the procedure.
Setting Up ACH End of Day Alerts
To set up ACH End of Day alerts, complete the following:
1. Go to CashPro Online.
2. Click Notifications > Settings. The Notifications Setup Wizard displays.
3. Enter the alert Name.
Notes:
▪ The name should be unique to the report content.
▪ The Existing Alerts box lists active ACH alerts.
4. Select the desired company in the Inactive ACH Companies list box, and move the company to the Active ACH Companies column.
5. Select the desired payment type in the Inactive Payment Types list box, and move the payment type to the Active Payment Types column.
Notes:
▪ To move one selection, click the single right arrow button.
▪ To move more than one selection, press the Ctrl key while making the desired selections, and click the single right arrow button.
▪ To move all selections, click the double right arrow button.
6. Select the check box of each alert you wish to receive. The following alerts display:
▪ End of Day Transaction Summary
▪ Expired ACH Transactions
▪ Pending ACH Transactions
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7. Set up the desired selections within Limit the Number of Alerts Sent.
8. Click Save. The alerts display in the list of existing alerts.
9. Complete one of the following:To... Then...Set up additional ACH End of Day Alerts
Repeat steps 1 – 6.
Proceed to the next alert setup screen
Click Next. If ACH Notifications is your only entitled service, the next screen displays how to set up contact points. Go to Setting Up Contact Points and Delivery Options.
This completes the procedure.
Setting Up Contact Points and Delivery Options
To set up Contact Points and Delivery Options, complete the following:
1. Select the desired time zone from the Time Zone drop-down menu.
2. Complete the following, as desired:To... Then...Set up a Work Phone, Mobile Phone, or Fax contact point
a. Select the country code from the drop-down menu.
b. Enter the phone number in the text fields.
Note: For numbers outside of the U.S., enter numbers without special characters.
c. Go to step 3.Set up a Work Email contact point
a. Enter the email address.
b. Select HTML, if desired.
c. Go to step 3.
Set up a Text Message a. Select the desired country code from the drop-down menu.
b. Complete one of the following:
▪ If you selected U.S./Caribbean – 1 in step a, proceed to step c.
▪ If you selected a different country code in step a, enter the mobile number.
c. Click Click Here to Setup.
d. Select Text Device Email Address.
e. Enter the Email Address.
f. Click Save.
g. Go to step 3.
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To...
(continued)
Then...
Set up a Text Device contact point where the email address is unknown
a. Click Click Here to Setup.
b. Select Text Device Address Finder.
c. Select a carrier from the Carrier drop-down menu.
d. Select a plan from the Plan drop-down menu.
e. Click Next.
f. Complete one of the following:
▪ Select Phone Number, and enter the Phone Number.
▪ Select Pin Number, and enter the Pin Number.
g. Click Save.
h. Go step 3.
3. Do you wish to block alerts during specified time frames for phone or fax contact points?If... Then...Yes a. Select the No calls from check box for each desired contact point to block alerts during
the specified time frames.
b. Select the desired quiet time frames for each desired contact point from the drop-down menus.
c. Go to step 4.No Go to step 4.
4. Do you wish to test your contact points?If... Then...Yes, test some
a. Click the Test link next to the contact points to be tested.
b. Go to step 5.Yes, test all a. Select the Send a test message to all contact points check box.
b. Go to step 5.No Go to step 5.
5. Click Next. The Alert Delivery Options screen displays.
6. Complete one of the following:To... Then...Deliver all alerts to the same contact point
a. Click the desired contact point within All Alerts.
b. Click Save.
Deliver alerts to different contact points
a. Select the desired contact point for each alert.
b. Click Save.
This completes the procedure.
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Sample Alerts
The following sections display sample alerts for each ACH notification. Important: You must be entitled by your administrator to ACH and Notifications to subscribe to each alert.
ACH Batch Confirmed Alert
The ACH Batch Confirmed alert is delivered when an ACH transaction has been confirmed.
ACH Batch Entered Alert
The ACH Batch Entered alert is delivered when an ACH transaction has been entered.
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ACH Batches Released Alert
The ACH Batches Released alert is delivered when an ACH transaction has been released.
ACH Batches Submitted Alert
The ACH Batches Submitted alert is delivered when an ACH transaction has been submitted.
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ACH End of Day Transaction Summary Alert
The ACH End of Day Transaction Summary alert is delivered after the end of day ACH processing is complete.
Expired ACH Transaction Alert
The Expired ACH Transaction alert is delivered when an ACH batch cannot be released because its effective date has passed.
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Pending ACH Transaction Alert
The Pending ACH Transaction alert is delivered when an ACH batch has a status of Entered but has not been released.
Related Topics
The following are additional Notifications topics that can be accessed within CashPro University:
▪ Adding and Editing Contact Points
▪ Adding New Alerts
▪ Deleting or Deactivating an Alert
▪ Editing Alert Rules
▪ Editing Delivery Options
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“Bank of America Merrill Lynch” is the marketing name for the global banking and global markets businesses of Bank of America Corporation. Lending, derivatives, and other commercial banking activities are
performed globally by banking affiliates of Bank of America Corporation, including Bank of America, N.A., member FDIC. Securities, strategic advisory, and other investment banking activities are performed
globally by investment banking affiliates of Bank of America Corporation (“Investment Banking Affiliates”), including, in the United States, Merrill Lynch, Pierce, Fenner & Smith Incorporated and Merrill Lynch
Professional Clearing Corp., all of which are registered broker dealers and members of FINRA and SIPC, and, in other jurisdictions, by locally registered entities. Investment products offered by Investment
Banking Affiliates: Are Not FDIC Insured * May Lose Value * Are Not Bank Guaranteed. ©2013 Bank of America Corporation.
Ouvidoria Bank of America Merrill Lynch1| DDG: 0800 886 2000 | e-mail: [email protected]
1Bank of America Merrill Lynch Banco Múltiplo S.A. e Merrill Lynch S.A. Corretora de Títulos e Valores Mobiliários
Technical Support
For regional technical support, refer to the table below.
Note: The contact information is current as of December 2012. For a more recent listing, go to CashPro Online > Support > Help > click Contact Us.
Region LocationTelephone
NumberHours Email Address
Asia Bangalore (9180) 6600 6255 Monday to Friday
9:00 a.m. - 6:00 p.m.
(Local time)
Beijing (8610) 5960 5666
Guangzhou (8620) 8116 2226
Hong Kong (852) 2597 3700
India (9122) 6632 3060
Indonesia (62) 0 21 515 8200
Malaysia (60) 3 2034 3969
Mumbai (9122) 6632 3777
New Delhi (9111) 6616 2888
Philippines (63) 2 815 5588
Seoul (65) 6239 3300
Shanghai (8621) 6160 8777
Singapore (65) 6239 3300
Taiwan (8862) 2728 9863
Thailand (66) 2305 2990
Australia Main (61) 2 9931 4333 Monday to Friday
9:00 a.m. - 6:00 p.m.
(Local time)
EMEA Main +44 (0) 20 8313 2154 Monday to Friday
8:00 a.m. - 6:00 p.m.
(UK local time)
Latin America Main (469) 330 1160 Monday to Friday
9:00 a.m. - 6:00 p.m.
Eastern Time
Brazil (55) 11 2188 4587 Monday to Friday
9:00 a.m. - 6:00 p.m.
(San Paulo local
time)
Mexico (52) 55 5230 6310 Monday to Friday
9:00 a.m. - 6:00 p.m.
Central Time
United States
& Canada
Main (888) 589 3473 Monday to Friday
7:00 a.m. - 9:00 p.m.
Eastern Time