NOOR AYESHA MOHAMMED Dubai, UAE

Ph: +971555437498 / +971509109045 Email: ayesha.mohammed17@hotmail.com

Professional Profile

With over 14 years’ experience with Human Resources, Administration Operations & Legal, where

I have learned to maximize the return on investment from the organization’s human capital. I have the ability to work individually and have commitment to the organizational goals. Managing Relations between Departments and Divisions or Employee and Employer, Evaluations and management have all been responsibilities handed to me throughout my career.

My past experiences prove my level of excellence and dedication.

Career Accomplishments

Managed a staff strength of more than a 250 people Reduced employee attrition rate by 70%. Designed & executed specialized Human Resource programs including position classification,

job descriptions, recreational activities, welfare programs, employee suggestion system. Spearheaded a payroll reduction program that resulted in annual savings of 5 % by reviewing

employee’s performance quarterly. Developed & implemented firm human resources policies & procedures, employee handbook

providing consistency on HR Policies & Procedures Increased turnover by 30% by increasing employee morale, team building techniques and

creating a positive atmosphere. Familiar with the UAE Labor laws, which helped in making clear contracts for protection of

company and staff rights

Core Competencies

Strategic Planning HRM/HRD Administration Communication Strategies Welfare Activities Personnel Administration/Employee Relations Compensation & Benefits Manpower planning Performance Management Policies & Procedures Recruitment /

Resourcing Administration & Operations Management, Dexterity in structuring and implementing innovative Administrative policies/procedures to generate undivided commitment and dedication among personnel Cost effective professional Proficient in maintenance of facilities viz., House Keeping, Office Equipment’s Successful in leading corporations through critical phase, turnaround and fast-track growth.

Professional Experience

Head of Human Resources & Administration Jan 2012 – till date Capital Marketing FZ LLC – Dubai, UAE

Administer all the Activities of Administration / LEGAL/ HR/ IT Planning & development of policies & procedures Salary administration & benefit programs Interacted with department heads for identifying their recruitment needs Created & Developed SOP's for various departments Directed personnel, training and labor relations activities. Investigated grievances & Complaints from Employees Served as a link between management and employees by handling questions, interpreting

and administering contracts and helping resolve work-related problems. Recruitment & Selection Appraisals Personnel records/documentation Consults with legal counsel as appropriate, and/or as directed by the CEO on personnel

matters. Front office Administration Asset Management Facilities Management Support Staff management Insurance & Renewals Legal Management : Liaison to association attorney for legal aspects of association

administration & PR activities of the company relating to visa & legal documentation Managing the IT department Warehouse management

HR & Admin Manager November 6th 2007 to Dec 2011. Shuttle Advertising – Dubai, UAE

Oversee the smooth running of the HR and Administration departments and worked with department managers on their manpower needs.

Formulated Human Resource strategies and maximized their potential in regards to the workforce of the Company

Recruitment of employees locally through newspaper advertisements & recruitment agencies. Conduct induction for the new & re-hired staff and Performance Appraisals periodically. Evaluate human resource allocations, establish clear roles and responsibilities, develop and

implement HR standards and practices. Formulate HR policies in consultation with Senior Management Monitor and implement disciplinary actions & procedures. Monitor Time Office / Pay-Roll functioning. Handle leave schedule for all employees &

arrange suitable replacements.

Maintain an updated copy of the Employee’s Handbook and Update policies through memos to all employees.

Liaise with department managers to verify their manpower needs, and devise plans and strategies for recruitment

Identify and develop innovative and cost effective sourcing strategies. Ensure manpower budget is properly tracked and controlled.

Coordinate business travel services, visa requirements & hotel bookings Attend Labor Court when necessary. Providing training and development for your own staff Employee management from recruitment to Termination/ Resignation. Monitor surface transport arrangements including administration & control of drivers. Handle issues concerning vehicle registration, re-registration, insurance renewals and

insurance claims etc. Handle issues pertaining to employees’ welfare; handle grievances of employees & offer

appropriate solutions. Administer Staff Accommodation activities Coordinate with PRO in matters related to employment / visit visa, labor card & health card

renewal. Initiate and organize external activities/events for promoting staff welfare. Vendor Management & Office Administration Handling complete operations of the office with regards to each department.

Assistant Manager- Administration / Facilities Jones Lang La Salle and Served Cisco Systems India Pvt Ltd Sep 15th 2006 to July 31st 2007. Administration Directing, supervising and coordinating the activities of subordinates engaged in Administration

department in ensuring smooth operations. Planned and implemented Quality Auditing Programs in accordance with Company’s policy to

meet established objectives for providing efficient, effective services; identified training needs of the employees, developed and implemented focused training to enhance productivity and career development.

Interaction with Governmental agencies (as applicable) & Vendor Management. Provide a full range of administrative, clerical and office support including, but not limited to:

i) Managing calendars. ii) Monitor efficient operation of mail department iii) Maintain training curriculum and provide training to back-up personnel. iv) Advise supervisor of any issues to ensure excellent customer service.

Archive Official/Legal documents which would require renewal as well as administration and maintaining of HR filing systems.

Responsible for Procurement of office assets Validate Invoices/Pos of various subcontractors and submit to Finance ACCOUNTS: Closely cooperate with various VP’s and Operations manager on numerous financial

matters that are likely to be very diverse and varied in nature Manage day-to-day responsibilities and work closely with Finance PROCUREMENT: Vigorously investigate, develop and administrate the implementation of cost

reductions relative to suppliers and parts assigned. Bring all such opportunities to the attention of Procurement management and keep adequate records so as to report on progress.

Improved supplier performance and cost through continued countermeasure action and instill in the suppliers an attitude towards continuous improvement.

Facilities

Managing the Facility of 60 employees in the location. Handling Employee complaints/ Grievances and solving the same. One point contact for any kind of issues related to the welfare of the Employees. Interact with customers/vendors on day-to-day basis to understand business requirements for

successful rollout of the Service Offerings. Ensuring contractual commitments are met in all respects & adhere to Cisco’s well-defined

process and procedures for various offerings. To do resource forecast and build competence within & outside the group. Resource planning

and allocations. Cost savings through Effective Cost Management, Initiatives & Negotiations. Managing Business Conferences, Customer Engagement, F&B & Security. Office Administration

through the Team contract employees. Responsible for giving a good working atmosphere for the employees. Associate relations by counseling on their professional as well as personal front. Responsible for the Security guidelines under Physical Security at the facility and has been ISMS

certified. Additional Responsibilities

In charge of the Cisco Club – Budgeting & Scheduling the Events Profile & rollout of the events. Conducting various events such as get together, Dance events by the Bollywood stars, Team

outing, Team building activities, conferences, Learning sessions , Karaoke, Trekking etc on quarterly basis and as per the needs for the employees

One point contact for ISO audit for my location at Bangalore and Environmental Health & Safety Have the ability to interact/communicate with the local community & governmental bodies. Responsible for the entire Housekeeping activities at the site premises. Responsible for canteen management & Food & Beverages Snag Analysis & Rectification planning in concurrence with the maintenance team Proxy Cards - Issuance of Proxy cards and maintenance of records for issuance and return.

Executive – Facility & Administration November 17, 2004 till 13TH Sept 2006. Satyam Computer Services Ltd

Managing the Facility with more than 2500 employees in the location. Handling Employee complaints/ Grievances and solving the same. One point Contact for any kind of issues related to the welfare of the Employees. Interact with customers/vendors on day-to-day basis to understand business requirements

for successful rollout of the Service Offerings. Ensuring contractual commitments are met in all respects & adhere to Satyam’s well-defined

process and procedures for various offerings. Interaction with Governmental agencies (as applicable) & Vendor Management. To do resource forecast and build competence within & outside the group. Resource planning

and allocations. Client Visit Organizing i.e. arranging Welcome Boards, Bouquets, Food arrangements, Facility

Tour, Tree Planting, Corporate Gifts and Photo Sessions. Corporate Gifts - Purchasing and issuance of corporate gifts for clients and accounting under

the project budgets. Conference Rooms - Confirmation of conference rooms bookings through system and

maintenance of projectors / LCD's and furniture. Handling Security, maintaining of security records and audits Stock Maintenance - Stationery, housekeeping, banquets, office maintenance materials and

gift items Responsible for the entire Housekeeping activities at the site premises.

Responsible for internal & external services of the project and management of the people (like travel, courier, hotel and car arrangements etc.). Identify local suppliers / vendors / associates who could render their services for the company in various areas.

Responsible for canteen management & Food & Beverages Contribute to management meetings when required and communicate fully with the

management team. SatyamOtsav – Being a part of Core Organizing Committee of Satyam’s Annual Mega Event

was responsible for the Budgeting Logistics arrangements, Vendor Negotiations and organizing the event

Maintenance responsibilities. Snag Analysis & Rectification planning in concurrence with the maintenance team

Proxy Cards - Issuance of Proxy cards and maintenance of records for issuance and return. Maintenance of outer areas such as lawn and landscaping. Coordinating between different departments of the Organization for day-to-day

administrative activities. Responsible for giving a good working atmosphere for the employees. Associate relations by counseling on their professional as well as personal front. Responsible for the Security guidelines under Physical Security at the facility and has been

ISMS certified. Conducting various events such as get together, Dance events by the bollywood stars,

Team outing, Team building activities, conferences, Learning sessions , Karaoke, Trekking etc on quarterly basis and as per the needs for the employees

Cost savings through Effective Cost Management, Initiatives & Negotiations. Guest Relations Executive January 15, 2003 till October 10, 2004 Le Meridien—Bangalore, India Handling Front Office Day to Day Operations and updating of the reports, Taking care of all the Complaints, Ensuring that the best services is been given to the guest, taking care of all the VIP’s, High

profile people, Famous personalities and keep up the rapport of the hotel by offering the best services.

Honesty and sincerity in the service rendered. Regular courtesy calls to guest and re-enquiry of temporary reservations. Providing complete information to guest about the organization. Maintaining an excellent and correct inter office communication. General correspondence and maintaining records. Extending hospitality to visitors/clients. Ensure that the concerned employees are informed of the calls while they were away. Check if of rooms are according to the hotel standards. Making a note of all the birthday’s and anniversary’s and organize for a surprise party at the

café.

Academic Background MBA: Undergoing MBA in Human Resource Management (In process of registration)

B. COM: Completed Graduation with ‘First Class’ in the year 2002 with an aggregate of 72%. At St. Anne’s First Grade College for Women, Bangalore. Affiliated to the Bangalore University.

. Specialized Trainings

On the Job training for “Commitment towards Excellence” Moduled at Le Meridien On the Job training for “Train The Trainer”, at Le Meridien. Training at Satyam computer services Ltd

Six Sigma Training: Negotiation skills. Impact Training. Beyond problem solving Business Etiquettes

Personal Information Date of Birth : March 17, 1981 Marital Status : Single Languages Known : Read, Write and Speaks: English, Kannada and Hindi

Speaks: Tamil and Urdu Visa Status : Employment Visa (Transferable)

References can be provided upon request Noor Ayesha Mohammed