NON VERBAL COMMUNICATION SKILLS

Made by:- ANKUSH CHAUDHARY

(A2324611045)RAHUL KUMAR

(A2324611024)

SECTION :- 5EEE1

INTRODUCTION NON-VERBAL COMMUNICATION is the

message or response not expressed or sent in words or hints.

Action speak louder than words. Non verbal signals are unconscious part

of our behavior which is deeply rooted part in our entire make up.

It is recognized as route to discover what the other side wants, without them ever saying it like a secret way into their soul.

Non Verbal Communications include:

Body Movements (Kinesics) Posture Eye Contact Para-language Closeness or Personal Space

(Proxemics) Facial Expressions Physiological Changes

BODY LANGUAGE OR BODY MOVEMENTS (KINESICS)

Body movements include gestures, posture, head and hand movements or whole body movements.

Body movements can be used to reinforce or emphasise what a person is saying and also offer information about the emotions and attitudes of a person.

POSTURE Posture can reflect people's emotions,

attitudes and intentions. Research has identified a wide range of postural signals and their meanings, such as:

Open and Closed Posture: Two forms of posture have been identified, ‘open’ and ‘closed’, which may reflect an individual's degree of confidence, status or receptivity to another person. Someone seated in a closed position might have his/her arms folded, legs crossed or be positioned at a slight angle from the person with whom they are interacting.

EYE CONTACTIt serves three main purposes: To give and receive feedback: Looking at

someone lets them know that the receiver is concentrating on the content of their speech. Not maintaining eye contact can indicate disinterest.

To let a partner know when it is their 'turn' to speak: Eye contact is more likely to be continuous when someone is listening, rather than speaking. When a person has finished what they have to say, they will look directly at the other person and this gives a signal that the arena is open.

To communicate something about a relationship between people: When you dislike someone, you tend to avoid eye contact and pupil size is often reduced. On the other hand, the maintenance of positive eye contact signals interest or attraction in a partner.

GESTURES AND TOUCH Gestures are woven into the fabric of our

daily lives. We wave, point, beckon, and use our hands when we’re arguing or speaking animatedly—expressing ourselves with gestures often without thinking. However, the meaning of gestures can be very different across cultures and regions, so it’s important to be careful to avoid misinterpretation.

We communicate a great deal through touch. Think about the messages given by the following: a weak handshake, a timid tap on the shoulder, a warm bear hug, a reassuring slap on the back, a patronizing pat on the head, or a controlling grip on your arm.

GESTURES

SPACE AND VOICE Have you ever felt uncomfortable during a

conversation because the other person was standing too close and invading your space? We all have a need for physical space, although that need differs depending on the culture, the situation, and the closeness of the relationship. You can use physical space to communicate many different nonverbal messages, including signals of intimacy and affection, aggression or dominance.

It’s not just what you say, it’s how you say it. When we speak, other people “read” our voices in addition to listening to our words. Things they pay attention to include your timing and pace, how loud you speak, your tone and inflection, and sounds that convey understanding, such as “ahh” and “uh-huh.” Think about how someone's tone of voice, for example, can indicate sarcasm, anger, affection, or confidence.

Nonverbal communication cues can play five roles:

Repetition: they can repeat the message the person is making verbally.

Contradiction: they can contradict a message the individual is trying to convey.

Substitution: they can substitute for a verbal message. For example, a person's eyes can often convey a far more vivid message than words do.

Complementing: they may add to or complement a verbal message. A boss who pats a person on the back in addition to giving praise can increase the impact of the message.

Accenting: they may accent or underline a verbal message. Pounding the table, for example, can underline a message.

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