Non Verbal Communication

Actions Speak louder than wordsShikha Sota

Message not expressed or sent in words

Gestures, Postures, Facial expression

Shikha Sota

Is it Important?

Yes! Yes! Yes!

“Only 7% of a message’s effect are carried by words, the other 93% through non -verbal means.”

(Mehabian)

Impossible NOT to Communicate!Shikha Sota

Non Verbal Communication

• Facial expressions• Eye movements• Head movements• Hand movements• Posture• Way of talking• Closeness• Body contact

Shikha Sota

Kinds of Body Language

• Para linguistics• Kinesics• Postures• Proxemics• Haptics• Appearance

Shikha Sota

Para linguistics

• Refers to Vocal Communication• Consists of:

Pitch Tone of Voice Vocally produced noises Pause Volume Rate of Speech

Shikha Sota

Kinesics

Shikha Sota

Facial Expressions

Angry Lower eyebrow, stare intensely

Fear Round eyes, open mouth

Disgust Wrinkled nose, lowered eyelids

Surprise Raised eyebrows, wide open eyes, open mouth

Happiness Round eyes, smiles, raised cheeks

Shikha Sota

Gestures

• Openness, Confidence– Open hands– Eye contact– Smile, leaning forward, relaxed– Standing straight

• Indifference– Legs crossed– Shaking one foot– Glancing at exit– Yawning– Fidget

Shikha Sota

NONVERBAL BEHAVIOR INTERPRETATION

Brisk, erect walk Confidence

Standing with hands at waist Readiness, aggression

Sitting with legs crossed, foot kicking slightly

Boredom

Sitting, legs apart Open, relaxed

Arms crossed Defensiveness

Walking with hands in pockets, shoulders hunched

Dejection

Hand to cheek Evaluation, thinking

Touching, slightly rubbing nose Rejection, doubt, lying

Rubbing the eye Doubt, disbelief

Hands clasped behind back Anger, frustration, apprehension

Locked ankles ApprehensionShikha Sota

Head resting in hand, eyes downcast Boredom

Rubbing hands Anticipation

Sitting with hands clasped behind head, legs crossed

Confidence, superiority

Open palm Sincerity, openness, innocence

Pinching bridge of nose, eyes closed Negative evaluation

Tapping or drumming fingers Impatience

Patting/fondling hair Lack of self-confidence; insecurity

Tilted head Interest

Stroking chin Trying to make a decision

Looking down, face turned away Disbelief

Biting nails Insecurity, nervousness

Pulling or tugging at ear IndecisionShikha Sota

Eye behaviour

Expression of eyes

Interpretation

Sideways glance of eyes

Suspicion

No eye contact Disinterest

Half raised eyebrows Worry

Half closed eyes Boredom

Avoiding eye contact Dishonesty & deception

Constant gaze & repeated mutual eye contact

Intense love & affection

Shikha Sota

ProxemicsRelated to space & distance

• Intimate distance 0 to 18 inches• Personal distance 18 inches to 4

feet• Social distance 4 to 12 feet• Public distance 12 feet to the

limit of sight

Shikha Sota

Haptics

• Study of touch as nonverbal communication

• Includes Handshake A pat on shoulder Shaking hands Holding hands Pat on the back

Shikha Sota

Do’s & Don’tsShikha Sota

• Have eye contact , but don’t stare

• Don’t cross your arms or legs

• Don’t be afraid to take up some space

• Don’t fidget

Shikha Sota

• Relax your shoulders

• Nod when you are listening

• Don’t slouch, sit up straight

• Lean, but not too much

Shikha Sota

• Don’t touch your face

• Keep your head up

• Slow down a bit

• Don’t stand too close

Shikha Sota

Smile!!

“You are not completely dressed until your wear a smile ".

Shikha Sota