NAME - NITIN B. DAHATONDETRAINER'S NAME - MRS ASHALATA PRABHAKARBATCH - B1COURSE - HTCS

INDEXAcknowledgeme

ntIntroduction

Lo1Lo2Lo3

ConclusionBibbliography

Thank you

ACKNOWLEDGMENT

I take this humble oppurtunity to thank our Hospitality Faculty Mrs.Asha Mam for the great lnowledge and support she has given through session. She taught us chain classification and Types of Hotels. She also helped us a lot to do this assignment and I’m also thankful to Alimighty God

INTRODUCTION Our society is changing day by day .

Hospitality Industry also have an important in our Country’s Growth. Hospitality Industry is a part of larger enterprise known as travel and torism industry . We should more aware about Hospitality Industry

DOMESTIC HOTEL

The Lalit Hotels,Palces and Resort

CHAIN OF LALIT HOTELS

The LaLiT MumbaiThe LaLiT New DelhiThe LaLiT Ashok BangaloreThe LaLit ChandigarhThe LaLiT Great Eastern KolkataThe LaLiT JaipurThe LaLiT Laxmi Vilas Palace Udaipur

MR.LALIT SURI

Founder Chairman Of Lalit Group Of Hotel

HISTORYThe LaLiT Hotels is the flagship brand of Bharat Hotels Limited Enterprise, a part of The LaLiT Suri Hospitality Group. Bharat Hotels Limited is India’s largest privately owned hotel company.Headquartered in New Delhi, the company started its first hotel in 1988 under the leadership of Founder Chairman Mr. Lalit Suri, who led the company through its expansion plans, till he died in 2006. The company continues under the stewardship of Dr. Jyotsna Suri, Chairperson & Managing Director.

THE LALIT MUMBAI

The Lalit Mumbai offers a calm and peaceful oasis for business and leisure travellers. With a soaring seven-storey atrium lobby, one of the largest in Asia and priceless murals, it exudes sheer luxury and opulence.368 exquisite rooms and suites providing panoramic skyline views, six resplendent dining, the super-luxe nightclub Kitty Su, the award-winning Rejuve – The Spa, and sophisticated event venues ensure that your every expectation is met and exceeded.One may also choose to stay at The Residency, with 21 fully furnished service apartments designed to evoke the urban style and energy of today’s Mumbai. These avant-garde one-bedroom, two-bedroom and three-bedroom residences are amongst the most desired service apartments in Mumbai.The Lalit Mumbai is the perfect reflection of this alluring city - dynamic, inspiring and ultra-modern.

SUITES AND ROOM ( LALIT MUMBAI ) A perfect union of contemporary design

with subtle elegance, The Lalit Mumbai epitomise five-star elegance, luxury and exclusivity.

Each of our 368 suites and rooms are seamless blend of luxury and technology with parquet flooring, modern furnishings, LCD television and Wi-Fi Internet.

DELUXE ROOMBlending modern décor with traditional Indian touches, Deluxe Rooms offer a lavish-yet-comfortable ambience to relax in after a hectic day of sightseeing or meetings. Fitted with a king or twin beds, the rooms are spacious with warm wooden flooring, soft lighting and five-star amenities.

CLUB ROOM

A perfect blend of luxury and comfort, the Club Room offers a soothing and warm ambience, elegant furnishings and marvelous city view.Lalit Club Room guests enjoy exclusive access to The Lalit Luxury Lounge, where complimentary breakfast, Hi tea and evening cocktails can be enjoyed in privacy and comfort.

EXECUTIVE SUITE

The Executive Suite is a perfect blend of contemporary and classic style with beautifully decorated interiors that exemplify urban luxury. It features a plush master bedroom, living area, guest powder room and a private butler is available 24 hours to attend to any request.•Executive Suite guests enjoy exclusive access to The Lalit Luxury Lounge, where complimentary breakfast, Hi tea and evening cocktails can be enjoyed in privacy and comfort.

SPA SUITE

•The Spa Suite features a luxurious master bedroom with comfortable king-size bed, living room with couches, a guest powder room and a writing desk. •The signature amenity of this suite is an exquisite spa-style master bathroom with deep-soaking Jacuzzi, a much anticipated reward after a long day of meetings or sightseeing.•Spa Suite guests enjoy exclusive access to The Lalit Luxury Lounge with complimentary breakfast, Hi tea and evening cocktails

LUXURY SUITE•Spread over 1350 sqft, Luxury Suite is an oasis of luxury blending contemporary design with classic elegance.•The suite features a beautifully appointed master bedroom and a guest bedroom with en suite bathrooms, a dining area, living room with couches, sofas and LCD television, guest powder room and a mini bar with 24-hour personal butler service.•Guests are lavished with complimentary five-star comfort including a fruit platter, assorted chocolates, nuts and cookies and a bottle of wine. Additional comforts include a tea/coffee maker, daily business newspapers and a well-stocked mini bar.•Luxury Suite guests enjoy exclusive access to The Lalit Luxury Lounge, where complimentary breakfast, Hi tea and evening cocktails can be enjoyed in privacy and comfort.

• THE LALIT LEGACY SUITE (PRESIDENTIAL SUITE

•The Lalit Legacy Suites provide the ultimate five-star comfort, complementing unique design with unparalleled views of Mumbai through large bay windows.•The suite comes with a master bedroom, guest bedroom, living room, guest powder room, spa-style bathroom with deep-soaking Jacuzzi & sauna and a pantry equipped with microwave oven & refrigerator. •The Lalit Legacy Suite guests enjoy exclusive access to The Lalit Luxury Lounge, where complimentary breakfast, Hi tea and evening cocktails can be enjoyed in privacy and comfort.•Sher-e-Kashmir Suite•This suite is adorned with teak wood furniture, rich upholstery and meticulously chosen artefacts to evoke the feeling of an elegant Kashmiri mountain retreat

ONE APARTMENTBEDROOM

•Measuring 1243 sqft, these one-bedroom apartments are ideal for corporate travellers with a separate •living room for working or relaxing and a kitchen equipped with a refrigerator, microwave and washing machine.•The Lalit Residency guests enjoy complimentary breakfast and meeting room.

TWO BEDROOM APARTMENT•These beautifully designed

1840 sqft apartments radiate urban style and

sophistication. The apartment includes two bedrooms with elegant

flooring and furnishings, a living room with dining

table, a guest powder room and a kitchen equipped

with refrigerator, microwave and washing

machine.• The Lalit Residency guests

enjoy complimentary services including

complimentary breakfast, drinks and usage of

meeting room.

THREE BEDROOM APARTMENT

• Live in luxury and style in this magnificent 2448 sqft apartment

designed for families or executives on extended stay. This beautifully

furnished apartment features three bedrooms with working desk, a living room with guest powder room, dining area, kid’s room and a well-equipped kitchen with refrigerator, microwave

and washing machine.• The lavish bedrooms are beautifully designed and furnished with all modern amenities. The kid’s room features twin

beds with ample storage space. The beautifully appointed living room is

ideal for unwinding, and private balconies offer splendid view of the

Mumbai skyline.• The Lalit Residency guests enjoy complimentary services including

continental breakfast, morning newspaper and meeting room

LOCATION DISTANCE FROM INTERNATIONAL

AIRPORT APPROX- 2 KM

DISTANCE FROM MUMBAI CENTRAL RAILWAY STATION APPROX- 24 KM

ROOM FACILITIESWifi

Air conditione

r24 hrs

check in Bar Cafe

Restaurant Room service Internet Buisness

center Pool

Gym Coffee shop

Patisserie shop

Meeting room

Convention centre

Banquet facilities

Doctor on call Front desk Free news

paper Wedding service

Kids pool Night clubOutdoor

Swimming pool

Travel desk Car rental

Car parking Laundry Room

service Concierge Baby sitting

FUTURE PLAN

25 More hotel plan in next Five Years The other hotel at Kolkata will be

opened by November this year name as ‘The Lalit Great Eastern

The other hotels in pipeline will be at London, Ahmedabad, Amritsar, Dehradun, Dubai and Koh Samui (Thailand), it added.

INTERNATIONAL HOTEL

Hyatt Hotels Corporation

CHAIN OF HYATT HOTEL IN INDIA

Park Hyatt Goa Resort and SpaPark Hyatt HyderabadGrand Hyatt MumbaiHyatt Regency KolkataHyatt Regency DelhiHyatt Place HampiHyatt Regency Gurgaon

Thomas Pritzker

Executive chairman of the Hyatt Hotels Corporation

HISTORY OF HYATT HOTEL The original owners were entrepreneurs Hyatt

Robert von Dehn and Jack Dyer Crouch; after a few years, Von Dehn sold his share in the hotel to entrepreneur Jay Pritzker. In 1969 Hyatt opened its first hotel outside the united states, the Hyatt regency Hong kong, In 1980 the Grand Hyatt and Park Hyatt brands were introduced. In December 2004 Hyatt Hotels corporation acquired Amerisuites, an upscale chain of all-suite business class hotels from affiliates of the Blackstone group.

PARK HYATT GOA RESORT AND SPA

Park Hyatt Goa Resort and Spa, Goa is an amiable 5 star Indo Portuguese Resort taking care of every minute and personalized demand of its guests. With theatrical architecture and Portuguese Pousada style accommodation, this hotel delivers class and luxury throughout. It has won Conde Nast Traveller India Readers Travel Award consecutively for last three years for being the Favourite leisure hotel in India. Exquisite restaurants, colossal swimming pool and impeccable services, Park Hyatt has every unmatched facility one can think of.

ROOMS Choose your view when you stay at Park Hyatt Goa Introducing rooms with a view - Choose from soothing pool views to

the scenic views of the Arabian Sea; the picturesque lagoon view and rooms with a lush garden ahead.

At our luxury accomodation in Goa, choose from 248 pousada-style guestrooms and suites that seamlessly blend understated elegance with regional charm. Relax in our unique spa-inspired sunken baths or enjoy the scenic view of shimmering lagoons, the pool or the sea from your private veranda or balcony.

Complimentary internet access, a luxurious king size bed, spacious work desk, pampering bath amenities, CAMP HYATT and 24 hour in-room dining are just some of the features of the guestrooms at our luxury resort in Goa.

PARK KING

•ENJOY A SPECTACULAR VIEW FROM YOUR PRIVATE BALCONY OVERLOOKING THE MANICURED LAWNS AND SCENIC SURROUNDINGS WITH THE PARK KING HOTEL ROOMS IN GOA. THE 41-SQ.-METRE ROOM REFLECTS GOA'S RICH CULTURAL HERITAGE AND OFFERS A KING-SIZE BED, SPACIOUS MARBLE BATH WITH A SUNKEN TUB, CONTEMPORARY FIXTURES, AN ERGONOMIC DESK AND A PRIVATE BALCONY.

PARK ROOM TWIN Enjoy picturesque views overlooking the manicured lawns and scenic surroundings from your private balcony with the Park Twin hotel rooms in Goa. The 41-sq.-metre room reflects Goa's rich cultural heritage and offers two twin beds and open-plan marble bath with a sunken tub and few rooms have an open outdoor rain shower. Includes balcony or patio and complimentary high-speed Internet access. Secret garden and veranda available.

LAGOON VIEW KING

• • • <<>>

Come home to soothing views of the sparkling lagoons with the Lagoon View King rooms at Park Hyatt Goa. The aesthetically designed room showcases authentic Goan architecture with intricate patterns, a high ceiling and a private balcony with a sit-out area. The 41-sq.-metre room lagoon view room offers a king-size bed, spacious marble bath with a sunken tub, outdoor rain shower, contemporary fixtures and an ergonomic desk.

LAGOON VIEW TWIN

Relax in our spacious 41-sq.-metre room in tranquil surroundings with a view of sparkling lagoons with the Lagoon View Twin rooms in Goa. The aesthetically designed room showcases authentic Goan architecture with intricate patterns, a high ceiling, a private balcony with a sit-out area, two twin beds, a spacious marble bath with a sunken tub, contemporary fixtures and an ergonomic desk.

PARK SEA VIEW SUITE

Experience luxury in your 85-sq.-metre suite in Goa featuring a spacious living area, a king bedroom, a spacious work desk and a marble bath with sunken tub and rain shower. The suite is aesthetically designed to showcase Goa's rich cultural heritage, with intricate patterns, high ceilings and contemporary artwork. Sit out in your private balcony and enjoy a gorgeous view of the glimmering lagoons and lush landscaped gardens. Exclusive amenities include Forest Essentials spa products.

VISTA SUITE

A lavish 127-sq.-metre suite in Goa featuring rich decor, including a spacious living area, kitchenette, generous work area with complimentary high-speed Internet access, marble bath with rain shower and sunken tub, and bedroom offering one king or two twin beds. The suite offers a private sit-out balcony with a stunning view of the lush landscaped gardens. Exclusive amenities include Forest Essentials spa products.

IMPERADOR SUITEThis prime suite measures 172-sq.-metre with a magnificent view of Arossim beach and our multi-level swimming pool, which is one of Asia’s largest free-form swimming pools. The suite features a luxurious bedroom with one king or two twin beds, elegant living and formal dining areas, a kitchen, a marble bath with a sunken tub and an outdoor private jetted spa tub with a whirlpool.

LOCATION Dabolim Airport- 15kms (Approx.)

Margao Railway Station- 14kms (Approx.)Prakash Bus Stop- 2kms (Approx.)

ROOM FACILITIES

WifiAir

conditioner

24 hr Check in

Restaurant

Business center

Convention

center

Meeting Facilities

Sauna massage centre

travel desk

parking airprt trasnfer

valet parking

24 hr room sevice

gift shop concierge

catering service laundry

24 hr front desk

FUTURE PLAN Hyatt plans to open 10 more hotels in 5

years. Regency, Park Hyatt and Grand Hyatt brands in Mumbai.

Hyatt Hotels Corporation plans to open over 8 to 10 like Bangalore, Hyderabad, Mumbai and Goa.

Check the floor plans of our one, two and three bedroom apartment with flexible configuration.

GLOSSARY TERMSCVGR:In this all the guest meal and room tariff is paid by companyWalk in: Check in hotelSingle Occupancy:Single room for Ms.Anita PrasadCheck in: The procedure of guest arrival,Registration Card and room allocationSafety Locker Facility: Guest Jeellary,money and cash stored in locker for safetyComplimentary Cake:Free Cake for her BirthdayCar Rental: A hiring car for short period of time by conciergeCheckout: The procedure for guest departure and settling his/her Bill

GUEST CYCLE

GUEST HANDLINGRole Play No.2: MS. Anita Prasad is a CVGR and a

walk in guest.She required a room on single occupancy basis for Five days.Check in this guest.

During her stay ,She request for sfet. locker. As she celebrates her birthday during her stay,a complimentary cake must be sent to her. She

wants a car rental to be organized for her,in order to attend her buisness meeting .She requet that a letter be mail forher.Her company will pay for the room and meals.All other expenses will paid by her.He checks out after Five days. Conduct the gust cycle, with the students playingthe role of

Reservation Assistant,Front Office Assistant,Concierge,Bellboy and Cashier.Use

appropriate forms,formats etc.for each stage of the guest cycle

ANSWER

Ms. Anita Prasad is a CVGR guest i.e,All the meal and room tariff is paid by company.She walk in hotel without advanced booking. She want single room for Five days.Then she reserved roo for her by Front Office Assistant. She wants safety locker facility then she inform Front Office Cashier. She want birthday cake for celebration and car rental business meeting so Front Office Assistant inform to Food And Beverage deparment & Concierge book taxi for her from travel agencies.During her meeting a letter mailed for her so Front Office Assistant handles her mail.After Five days she settle her bill through cashier.

Front Office Assistant(FOA):- Control Room keys, Handles guest mail and messages.Concierge:- Handles guest request concerning outside agencies, booking of airline tickets.Reservation Assistant:- Handles enquiries, Advance Reservation, cancellation and revisions.Bell Boy:- Handles baggage on arrival, departure and change room, Delivers mail, messages and newspapers to guest rooms whenever required.•Cashier:- prepartion and settlements of guest folios.Handle forign currency encashment. Handle Safety locker facility

HOTEL HOUSEKEEPING

SUB-SECTION OF HOUSEKEEPING DEPARTMENT

•Guest Room:Guest Expect the rooom and more so the bathroom to must be clean and well maintained.A satisfied guest lead to repeated buisness and positive publicity

•Public Areas :This section of HK department maintains clean public areas like Lobbies,Swimming Pool,Restaurants.All the fod and bevarge outlets are hygenically aesthetically maintained.•Contrl Desk: The HK control desk is the central nerve centre of HK department. IT is responsible for contious coordination with the Front Office regarding departure rooms..•Linen Room:This rooom provided clean and linen room to guest dailyn and all food and bevarage outlets.•Uniform:The uniforms section is resonsible for providing every staff member with well-tailored and perfectly fitting uniforms thus making staff smart looking brand ambssadors•Laundry: The laundry ensures that staff uniforms are laundered and send to the uniform linen rooom with clean bed and bath linen forr the guestband clean table clean linen for the food and bevarge outlets.•Horticulture: this sectio of HK take care of the landscaping,indoor plants and flower arrangement.

REVENUE Rooms:The rooms are clean and clean well

maintained it well make the guest feel happy and comfortable .This would lead to positive publicity and hotel earn revenue

Guest Laundry:When yhe guest gives clothes to laundry.They will charge for it.Hence hotel earn revenue

Florist:Earn high revenue for the hotel for given to guest on his request

STANDARD HOTEL ROOM LAYOUT

CONCLUSION

By doing this assignment I got many Information and it helps me to update the knowledge about the Hospitality Industry Mrs. Asha mam who guide me to do this aasignment.

I have understood importance of hotel industry by doing this assignment

BIBILLIOGRAPHY

http://www.thelalit.com/

https://en.wikipedia.org/wiki/The_LaLiT_Hotels,_Palaces_and_Resortshttps://www.cleartrip.com/hotels/info/the-lalit-mumbai-41045http://www.holidayiq.com/hotels/hyatt-c14.html

https://goa.park.hyatt.com/en/hotel/home.html

https://www.cleartrip.com/hotels/info/park-hyatt-goa-resort-&-spa-707573