nick panchal ppt (2)

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Government Engineering College, Bhavnagar Subject: communication skill

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Page 1: Nick panchal ppt (2)

Government Engineering College, Bhavnagar

Subject: communication skill

Page 2: Nick panchal ppt (2)

Hearing V/S listening

1. Nimesh Panchal : 140210125070

2. Kalpesh Nakiya : 140210125066

3. Raju Padvi : 140210125069

4. Jaydip : 140210125067

Page 3: Nick panchal ppt (2)

Hearing:- sense that allows you to perceive sound; physical act-only require reception of sound wave.

Listening:- mental process that requires concentrating on sound, deriving meaning from it, and reacting to it .

Page 4: Nick panchal ppt (2)

Listening process

Sensing|(hearing) what was said(pick up sound waves through ears)

Interpreting what was meant(make decisions… example: scream-fun, fear, or anger?)

Examine the statement(how message relates to you)

Responding to it appropriately(decide how to respond-feedback)

Page 5: Nick panchal ppt (2)

Purposes of listening

Listening for enjoyment-easiest for all(music, TV, radio); requires little mental involvement

Listening for information-requires more concentration; expected to retain info.

Critical listening-listening for information as well as analyzing and evaluating it

Page 6: Nick panchal ppt (2)

Precision listening-listening with attention to details that give you clues to the speaker’s emotion or state of mind

Empathic listening-highest level; requires concentration, retention, and judgment as well as empathy

Page 7: Nick panchal ppt (2)

Barriers to listening

Barriers keep you from understanding the speaker’s message

They create interference There are external distraction-outside of

yourself(sirens, spider on wall, loud truck, construction, etc)

There are internal distractions-inside your mind(thinking about other things, planning your weekend, daydreaming. Etc)

Page 8: Nick panchal ppt (2)

Your desire to talk-most people would rather talk than listen; planning our response

Personal biases-being for or against an idea and letting that opinion from the basis of your thinking (adults about teenagers; culture-accents)

Confiscating demands- doing too many things at one time; can’t give all your attention on one thing if it is focused on two or three(eating and watching TV while talking o phone)

Page 9: Nick panchal ppt (2)

Improving listening

Work on conecntration

Practice good listening

Preoare youself to listen

Listen for key

Take notes

Page 10: Nick panchal ppt (2)

Thank you