nick panchal ppt (2)
TRANSCRIPT
Government Engineering College, Bhavnagar
Subject: communication skill
Hearing V/S listening
1. Nimesh Panchal : 140210125070
2. Kalpesh Nakiya : 140210125066
3. Raju Padvi : 140210125069
4. Jaydip : 140210125067
Hearing:- sense that allows you to perceive sound; physical act-only require reception of sound wave.
Listening:- mental process that requires concentrating on sound, deriving meaning from it, and reacting to it .
Listening process
Sensing|(hearing) what was said(pick up sound waves through ears)
Interpreting what was meant(make decisions… example: scream-fun, fear, or anger?)
Examine the statement(how message relates to you)
Responding to it appropriately(decide how to respond-feedback)
Purposes of listening
Listening for enjoyment-easiest for all(music, TV, radio); requires little mental involvement
Listening for information-requires more concentration; expected to retain info.
Critical listening-listening for information as well as analyzing and evaluating it
Precision listening-listening with attention to details that give you clues to the speaker’s emotion or state of mind
Empathic listening-highest level; requires concentration, retention, and judgment as well as empathy
Barriers to listening
Barriers keep you from understanding the speaker’s message
They create interference There are external distraction-outside of
yourself(sirens, spider on wall, loud truck, construction, etc)
There are internal distractions-inside your mind(thinking about other things, planning your weekend, daydreaming. Etc)
Your desire to talk-most people would rather talk than listen; planning our response
Personal biases-being for or against an idea and letting that opinion from the basis of your thinking (adults about teenagers; culture-accents)
Confiscating demands- doing too many things at one time; can’t give all your attention on one thing if it is focused on two or three(eating and watching TV while talking o phone)
Improving listening
Work on conecntration
Practice good listening
Preoare youself to listen
Listen for key
Take notes
Thank you