NICHOLAS YOUNG7400 Kidmore Court | Lanham, MD 20706

301-832-5350 | Nicholas.Young0719@gmail.com

TECHNICIAL SKILLS

Operating Systems: Windows 7; MS 98, 2000; MS Windows Vista, XP; MS Windows Server 2003

Software Applications: SharePoint 2013,2010 & 2003 MS Office Suite 2000, 2003, 2007, & 2010 (Access, Excel, PowerPoint, Word); Norton Ghost; installing drivers; Active Directory; SharePoint Designer, Metalogix

Hardware: Cisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops; Lenovo ThinkPad laptops; HP printers; general computer builds and repairs; hardware installations and swaps; general networking experience (running cables, troubleshooting connections, activating ports)

Others: Clerical skills; data entry; help desk: escalation and documentation on ticketing system, customer service support (email, phone, and in person); web authoring and publishing: basic html, basic blogs & wikis, SharePoint; BlackBerry configuration; basic understanding of database and SQL; leadership experience

Certifications: Working towards CompTIA A+ Certification

EMPLOYMENT

Department of Agriculture (Apextech)SharePoint Specialist Feb 2015- Present

Migrated up to 130 sites weekly from SharePoint 2003 to SharePoint 2013 using Metalogix Responsible for site administration on all SharePoint farms. (2003.2010,&2013) Reconfigured site permissions Validated all migrated content Communicated with users on migration process Customized page layouts using SharePoint Designer Deleted sites no longer being maintained by users Worked in a team environment & collaborated with team to complete tasks

Commissioned Corps of the U.S. Public Health Service Aug - Nov 2014Helpdesk Analyst

• Resolved 40 to 50 tickets using the Oracle software ticketing system • Assisted end users with password resets and account lockouts. • Configured and setup Dell PC's throughout the Commissioned Corps office.

DC Housing Authority April 2014Help Desk Admin

Provided stock gap analysis of critical network security vulnerabilities. Worked in team environment deploying network security patches.

ECS October 2013Hello Desk Scheduler

Assisted over 50 users a day via phone to schedule them for Windows 7 migration. Escalted tickets from end users with the Bomgar software.

The Potomac School August 2013Help Desk Analyst

Re imaged over 50 Lenovo Laptops a day using the GhostCast Server Software for the upcoming school year Added/Dropped local profiles to and from the Potomac School's domain Responsible for configuring & moving workstations for staff members

Care First Blue Cross Blue Shield Jan. 2013-July 2013Desktop Support Analyst Intern

Resolve 20 tickets daily using Service and Request Tracking System Software Responsible for configuring workstations and setting up PC's Re-image over 25 computers weekly using the GhostCast Server Software

Troubleshoot and resolve hardware issues with customers on dell computers Assisted over 500 end users at the Care First location Helped assist LAN Team on Windows 7 Rollout Administered to Create & Terminate end users through On Board/Off Board process in SharePoint Assisted users remotely using Micorsoft Lync

EDUCATION & TRAINING

Year Up, National Capital Region, a Partner of Northern Virginia Community College Graduation: July 2013 Enrolled in a one-year career development institute, through which students can earn a six-month corporate or

government internship and college credit following six months of rigorous technical and professional training Mastered coursework in desktop support, IT helpdesk, computer networking, business writing, professional skills,

personal finance, and customer service Earned Cisco IT Essentials certificate via Year Up, a Cisco Networking Academy; coursework included advanced

networking, repair, and troubleshooting skills as well as critical thinking skills

Prince George's Community College Aug. 2009 – May 2011; Aug. 2013 – Dec 2013 Working towards associates degree - Concentrating on Computer Engineering