Summary

Highlights

Experience

NICHOLAS LOWERS1267 Gordon Road, Lyndhurst, Ohio 44124 | C: 1-440-903-7194 | nick11689@gmail.com

Technical Support representative skilled at resolving complex customer service issues in atimely manner as well as having a host of managerial and data entry skills and backgrounds.Dedicated completely to whatever task is at hand with no exceptions. 

Troubleshooting proficiencyVast technical knowledgeExceptional telephone etiquetteMS Office proficiency

Patient and diligentExtensive customer support backgroundScheduling proficiency Ability to adapt quickly and efficientlyto new situations

Sep 2015 to CurrentAssistant ManagerThe Lyndhurst Diner LLC － Lyndhurst, OhioProvided services in waiting tables, preparing and cooking meals, maintaining a clean andsafe environment, addressing any customer issues in a friendly and professional manner,website design and maintenance as well as social media marketing. 

Sep 2015 to Jun 2016Inside StaffJet's Pizza － Lyndhurst , OhioMaintained a clean environment, prepared food and various necessities, installed andtroubleshooted point of sale systems and software. 

Jan 2012 to Jun 2015OwnerBerea Computer Services － Berea, OhioCustom website design and web master to a broad range of clientele, set up and maintainednetworks, built custom computers and repaired software and hardware issues. Scheduled andkept multiple appointments a day with a friendly and driven attitude.  

May 2011 to Dec 2011Assistant ManagerPizza Pan － Columbia Station, OhioTook and prepared orders, set and maintained employee schedules, took deliveries when adriver was unable to come into the store, performed social media marketing as well asmarketing for the local university's food programs regarding Pizza Pan. 

May 2009 to Jan 2011Assistant ManagerSeekers Coffee House － Middleburg Heights, OhioOpened and closed the store five days a week, maintained a clean and safe environment forpatrons and employees, prepared meals and performed barista duties, operated a drivethrough window and assisted in the hiring of bands to perform weekly. 

Feb 2009 to Jul 2012Concessions Staff MemberMiddleburg Heights Community Center － Middleburg Heights, OhioPrepared meals, maintained stock and wrote up stock orders, kept a clean and safe workenvironment in and outside concessions, interacted with hundreds of customers a day on aface to face basis, resolved any issues customers may have had. 

Feb 2007 to Dec 2010Furniture Sales AssociateBabies 'R' Us － North Olmsted, OhioLoaded and unloaded truck deliveries, assembled various cribs and infant furnishings,maintained a floor plan that changed monthly, took and placed customer orders and managed

Education

the delivery and arrival dates, and performed customer service for a wide clientele.

Jun 2006 to Jan 2007Sales AssociateBath and Body Works － Middleburg Heights, OhioMaintained floor and back room stock, performed inventory, interacted with customers tomake a sale as well as advertising new inventory and maintaining an ever changing floorplan. 

Apr 2005 to Nov 2005Cashier and StockMarc's － Brook Park, OhioMemorizing a wide array of entry numbers for every item in the store for a swift check out ina store that had yet to gain bar code scanners and performed inventory and stockreplenishment. 

PhysicsCleveland State University － Cleveland, Ohio

PsychologyKent State University － Kent, Ohio

Computer SciencesCuyahoga Community College － Parma, Ohio