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NEWS FOR EMPLOYEES AND FRIENDS OF WAKEMED JANUARY 2015

M A N Y T H A N K S TO E V E RY O N E W H O PA RT I C I PAT E D I N O U R T V A DV E RT I S E M E N T SJenna Roland (Cardiovascular Testing) Carlos Zamarripa (Neurodiagnostics) Donna Lane, BSN, RN (Labor & Delivery) Lee Ann Walsh (Accounting)

Sam Leggett (Pathology Labs – Cary Hospital) Allana Minnick, MSN, RN (Neonatal Intensive Care Unit) Beth Rudisill, MHA, LCSW (Rehab Hospital) Lakeila Jackson (Employee Relations) Melody Wallace (Construction & Design) Sylvia McCauley, RN (Surgical Services) Brenda Gibson (WakeMed Board of Directors)

Carrie Dow-Smith, MD (WakeMed Physician Practices – Pediatrics) Jonathan Chappell, MD (Wake Orthopaedics) Barb Bisset, PhD, RN, MPH (Emergency Services Institute) Steffanie Wolfert (Surgical Services) Deren Winn (Human Resources) Ethel Langley Snell (Guest Services) Erik Manring, MD (Wake Emergency Physicians, PA)

Anne Bond Bonpain, MD, Cary OB/GYN Russell Margraf, MD, PhD, Raleigh Neurosurgical Clinic Elee Stewart, MD, American Anesthesia of North Carolina

A N D T H E M A N Y OT H E R S W H O PA RT I C I PAT E D I N O U R O N L I N E V I D E O S

As we work to improve the patient & family experience atWakeMed, we are pleased to introduce a new resource forpatients and staff throughout the health system.WakeMed’s Patient Advocate department is available tooffer a listening ear and supportive services to patients,their families and staff. “The goal of the patient advocatesis to provide an impartial, non-clinical resource thatpatients and families feel comfortable speaking to in anycircumstance. They will also be available for staff toeffectively address any concerns and complaints that mayarise,” said Jennifer Lee, manager, (Imaging) who isleading the department.

Patient advocates will fulfill several roles:

• Proactively round on patients to welcome them to thehospital and be available for any concerns

• Talk with patients and their families during difficult orsensitive situations

• Assist in fairly and efficiently resolving complaints,engaging additional departments as needed

• Support and educate staff and management throughoutthe complaint and grievance process

• Evaluate and identify complaint and grievance trendsand offer support as departments work to adjustpractices.

Patient advocates are available Monday through Fridayfrom 7:30 am to 11 pm. They are based at Raleigh Campusand Cary Hospital but will travel to any facility andphysician practice if needed.

On weekends, please work through the ClinicalAdministrators to contact a patient advocate.

Patient Advocates Monday – Friday, 7:30 am to 11 pmExt. 08212 | patientadvocate@wakemed.org

WakeMed Love Connection! Did you meet your spouse or significant other at WakeMed? Send your story to microscope@wakemed.org for our February issue!

Meet the patient advocates (left to right): BeverlyRay, Dana Bass, Tracey Fisher and managerJennifer Lee.

Patient Advocates Promote Positive Experiences

As you walk through the halls atWakeMed, you pass exceptional nurses,doctors and support staff, but behindthose WakeMed badges are alsovolunteers, mentors, coaches, pastorsand farmers. Their selflessness andpassion for giving back make WakeMeda unique place to work and make ourcommunity a better place to live.

This month, we are launching I AmWakeMed, a celebration of our role inthe community through thecontributions of the WakeMed family– our employees, doctors, boardmembers, volunteers and patients.This multimedia campaign tiesdirectly to WakeMed’s strategic planby highlighting the many waysWakeMed helps improve the healthand well-being of this community.“WakeMed is a treasured part ofthis community, not only becauseof the outstanding care we provideto our patients, but also thenumerous ways that our staff exemplify servant leadershipoutside of our facilities,” saidDonald Gintzig, president & CEO. “I Am WakeMed is anopportunity to highlight how weall work to spread the Wake Wayto our community and beyond.”

I Am WakeMed will include TV advertisements, social

media, WakeMedWeb stories, videos andmore. Early next month, we will beginbroadcasting a series of TV commercialsfeaturing WakeMed employees, boardmembers and physicians who worktirelessly to make our community a betterplace to live, work and raise a family. Wanta sneak peek? Follow the link on theWakeMedWeb.

In the coming months, I Am WakeMed willalso celebrate our patients and families, whoare the reason we exist, and the culture ofWakeMed. Along the way, there will bemany ways to contribute – and we hope thatyou will share what makes you proud to say“I am WakeMed.”

B E H I N D T H E S C E N E S

Four Months until Opening Day!

The excitement is building as we get closer to the opening ofWake County’s fifth acute care hospital. Opening on Mother’sDay, the Women’s Hospital at WakeMed North will focus oninpatient women’s specialty services. “Women of every age willhave access to a variety of services, while close to family andclose to home,” said Sheri De Shazo, RN, vice president andadministrator, WakeMed North. “The campus will continue toserve men and children through our existing emergencydepartment and outpatient surgery, rehabilitation, imaging, laband physician office services.”

The new hospital at WakeMed North will combine advancedtechnology and exceptional providers with a hotel-likeenvironment, creating a tranquil, comfortable space with large,private rooms alongside amenities tailored to women andfamilies. Amenities will include: 24-hour room service dining,flower service, in-room Wi-Fi and video connections for thefamily, specialized infant/family photography, and a specialtygift shop. There are plans for more specialty offerings, like in-room massage therapy and eco-friendly spa products, to add tothe family centered experience.

Preparing for Opening Day

Construction of the new facility continues on schedule and isnow more than 70 percent complete. Pharmacy and Lab havemoved into their new spaces and the food service areas arenearly finished. Work in the lobbies, patient rooms andoperating rooms is moving along smoothly. As we look towardopening day, the hospital planning committee, which includesboth community and employed physicians, is working tofinalize a strategic vision for the facility. Work is also being doneto finalize the services and amenities that will be available toour patients and their families.

We’re Hiring!

We are looking for 125 exceptional employees to join the team as we get ready for opening day. A number of jobs have beenposted to the careers section of the WakeMed website, and morewill be added in the coming weeks and months. Nearly alldepartments are hiring and WakeMed employees who areinterested in transitioning to the new facility are encouraged toapply. As with all of our hospitals, volunteers will also play avery important role and recruitment for volunteers will beginlater this spring.

WakeMed’s Orthopaedic Service Line collaborative and its Total Joint Replacement (TJR) teamcontinue to boost the value, quality and cost of orthopaedic services at Raleigh Campus. In thenot-so-distant past, our reported metrics for total knee replacement (TKR) patients at RaleighCampus were not where they needed to be. A year-long process of analyzing processes andmaking improvements has made a world of difference:

Quality Measure Metric Baseline Improvements

Process Antibiotic given to patient 98.28% 100%1 hour prior to incision

Clinical Outcomes Surgical site infection rate 2.99% 0%

Length of stay (knee & hip) 3.90%/3.5% 3.40%/2.2%

Discharge to skilled nursing 24% 68%facility post-op day 3

Elective primary knee/hip 6.20% 3.61%30-day unplanned readmission

Patient Experience Patient satisfaction with 79.7% 92.9%overall stay

Service Line Profitability Reduction in average total $13,014 $12,074 (7.8%)direct cost per case

How did they do it?

Collaborative chair Mark Wood, MD, (Wake Orthopaedics) executive medical director, WakeMedPhysician Surgical Services, got the ball rolling by asking physicians, managers and employees tocome out of their silos and discuss all of the touch points in our care of TKR patients. “We got thekey players together in one room to look at each metric and understand the barriers to efficiencyand success at every level,” explains Dr. Wood. “WakeMed had the right strengths – the mostcompassionate and caring staff and talented surgeons. Our goal was to align everyone’s efforts in apatient- and family-centered approach through a consensus-approved, consistent pathway.”

The team worked together to create a best-practice pathway that would improve quality outcomes,reduce cost and, most importantly, improve the patient experience. A year later, the teamcontinues to monitor their progress and is moving forward with additional “silo-free” efforts tofurther enhance the service and care we provide to orthopaedic patients.

An All-for-One Approach

“This is the kind of open, interdisciplinary effort that leads to better quality of care and service,”says Donald Gintzig, president & CEO. “Trying to fix a process from inside a silo is ineffective;health care delivery processes have too many moving parts and providers that need to be a part ofthe change. It takes time to plan, communicate and implement process changes, but these effortstranslate into quality success for our patients.”

Many thanks to pathway team members for a highly successful initiative to break down silos andmake positive changes for our patients, their coworkers and the health system: Mark Wood, MD;Tim Harris, MD; Curt Hanson, MD; Dan Albright, MD; Lyman Smith, MD; Scott Tyrey, MD;Christy Henry, MD; Pat O’Brien, MD; Vicki Block; Becky Andrews; West Paul, MD; KathyThompson; Lori Kleeberg, RN; Patti Lee, RN; Leslie Terbert, RN; Donna Smith, RN; Kim Cuomo;Sheldrick Streete; Sylvia McCauley, RN; Erinn Moore, RN; Myra Crowley, RN; Dianna Knight,RN; Tanisha Touchstone, RN; and Michelle Strickland, RN.

EPIC GO-LIVE – FEBRUARY 1

Here are our top five ways to get ready for game day!Dress for success! If you look good, you’ll feel good! Wear comfortable shoes and yourfavorite scrubs so that you’ll feel ready to take on whatever go-live brings your way.

Fuel up! Eat well-balanced, regular meals with some healthy snacks along the way ifneeded. Engage your brain with superfoods (nuts, leafy greens, etc.) and resist the urge toover-indulge in sugary or fatty foods.

Exercise! Exercise is a great stress reliever – go for a long walk or a run in the days beforeand during go-live. Not only will the endorphins give you a boost of energy, it’s a greatway to clear your head and get your mind off of work.

Be a cheerleader! We are in this together and we have a lot to be proud of! Remember toencourage your teammates, celebrate successes and help one another out.

Go in with a positive attitude! We are implementing Epic for the good of our patients.While there will be challenges and adjustments, in the long run, Epic will help usimprove patient safety and the quality of care we provide, which is what we are allstriving for.

Go-Live Specials from Food & Nutrition ServicesCafé 3000 and Points West Café will feature a number of special offerings to help everyone stayin tip-top condition during go-live:

• Game-day menus & specials (Jan. 31 – Feb. 6)

• $1 drip coffee (Jan. 31 – Feb. 8)

• Drawing for a platter of your choice (Feb. 3 & Feb. 5)

• Special catering options (Raleigh Campus only)

Epic Poetry ContestShow us your creative side by writing an original haiku or limerickabout Epic!

Your poem can be funny or serious, but please be sure it’s workappropriate (no foul language, etc.). Selected poems will be publishedin Microscope and the authors will receive a small prize.

See the WakeMedWeb for details; send submissions tomicroscope@wakemed.org by Jan. 30 to enter.

Here are examples of a haiku and limerick – written by WakeMedemployees! We’ll share more submissions next month!

Epic Limerick

by Barbara Scibek, RN (Surgical Services)

There once was a program called EPIC

Made all the post-op staff frantic!But they practiced with easeThis is a breeze!Now they are no longer skeptic

Epic Haiku

by Cynthia Berniak(Respiratory Care Services –Apex Healthplex)

Epic times have comeCommunication beginsNew miles to grow in!

After months of preparation and countless hours of hard work,Epic go-live is just around the corner! WakeMed’s hospitals andhealthplexes will begin using Epic on February 1, 2015.

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WAKEMED NORTH WOMEN’S HOSPITAL Raleigh TJR Pathway Team Prompts Across-the-board Improvements

Meet the Metrics How we will track progress toward our 10 aspirational goals

WakeMed’s new strategic plan includes 10 aspirational goals, which will support our new mission,vision and values and guide the system in the coming years. The Board of Directors recentlyapproved a number of metrics that will help us measure our progress toward these goals. Thesemetrics were chosen because they are specific and measurable over time; however, they may beadjusted as we move forward.

It’s important for all staff to be familiar with these metrics as they will provide a framework forspecific, department-level tactics and policies. Departments will be asked to identify ways to impact the goals that are within their scope of services, understanding that not every department will have a direct impact on every goal. As a system, we will be tracking the key projects that are put into place to support these metrics and share the results regularly.

To help us reach our 10 aspirationalgoals, this year we will begin rollingout the Wake Way to Excellence, aunique process improvement method

that will increase patient safety and quality while reducing costs. Led byWakeMed leadership, the Wake Way to Excellence will combine our uniqueculture with lean principles, resulting in a more efficient health system driven byquality outcomes.

After evaluating several different options, we have chosen to work with theVirginia Mason Institute as we develop the Wake Way to Excellence. VMI willnot tell us what changes to make but will provide the tools and knowledge weneed to create a system unique to WakeMed. All Wake Way to Excellenceinitiatives will be driven by our own leadership team with support from thePerformance Improvement team. The Wake Way to Excellence will involve usall, so stay tuned for much more information in the coming months!

VALUE LEADERWe will be the value leader in the region by providing outstandingoutcomes, experience, safety and affordability.

• Metric #1: Reach 50th percentile on our value based purchasing compositescore by 2019; 90th percentile by 2023.

Where are we now? Most recent scores were in the 40th percentile (Raleigh Campus) and 52nd percentile (Cary Hospital).

The value based purchasing composite score is compiled by CMS andreflects the average cost for Medicare patients. It allows us to compareour performance to other hospitals.

• Metric #2: Drive our Medicare spending per beneficiary index down to0.92 by 2020.

Where are we now? In FY2014, Cary Hospital spent 0.96 and RaleighCampus spent 1.01.

HEALTHY COMMUNITY

We will be a leader in making Wake County the healthiest capital county in the U.S.

• Metric #1: Reduce Wake County’s infant mortality rate to 5.0 deaths per 1,000 livebirths by 2019 and have the lowest rate of any capital county by 2025.

Where are we now? In 2012, Wake County had 7.1 deaths per 1,000 live births andranked 18th among capital counties.

While there are many ways to measure the health of our community, infantmortality was chosen as a metric because it represents an area where WakeMed’sstrength in women’s & children’s services has an opportunity to make a seriousimpact.

• Metric #2: By 2025, achieve “Best Overall Capital County Ranking” using RobertWood Johnson methodology.

Where are we now? Wake County is fourth in Health Outcomes and seventh inHealth Factors.

WAKE WAY

We will demonstrate the Wake Way in everything we do.

• Metric #1: Improve patient satisfaction scores on “Willingness to Recommend”question in PRC survey to 80th percentile by 2018; 90th percentile by 2022.

• Where are we now? Our FY2013 scores were around the 79th percentile.

INNOVATION

We will be a leader in innovation to achieve transformative improvements in healthand healthcare.

• Metric #1: Implement chartered quality initiatives in 20 percent of WakeMeddepartments by 2016, 90 percent by 2019.

Where are we now? One department has a chartered quality initiative underway.

• Metric #2: Increase our HIMSS analytics rating to stage 7 by 2020.

Where are we now? In 2012 we were at stage 5.

PREFERRED PARTNER

We will be the preferred partner for physicians and other providers seeking the bestvalue for our patients and community.

• Metric #1: Increase the proportion of Wake County region physicians’ total revenuereferred to WakeMed by 1 percentage point annually for the next 10 years.

Where are we now? In December 2013, 28 percent was referred to WakeMed.

FINANCIAL HEALTH

We will achieve financial health in order to support all that we do.

• Metric #1: Attain profitability at Medicare reimbursement rates by reachingbreakeven (100 percent) in 2021 and profitable (96 percent) by 2025.

Where are we now? In FY2013, we were at 124 percent of reimbursement.

• Metric #2: Achieve a 4 percent operating margin by 2020.

Where are we now? Our FY2014 operating margin was 0.4 percent.

ETHICS & STANDARDS

We will demonstrate the highest ethical standards of integrity and corporateconduct.

• Metric #1: Improve our ethical employer score on the employee engagement surveyby 1 percent annually for the next five years.

Where are we now? In 2014, we had an average rating of 77.07.

QUALITY

We will be a top 10 health system in the country for quality.

• Metric #1: Earn A ratings from the Leapfrog Group by 2018; receive theLeapfrog Top Hospital Award by 2022.

Where are we now? In 2014, Cary had a B; Raleigh had an A. WakeMedwas a Top Hospital once (2006).

• Metric #2: Raise our PRC overall rating of care to PRC 5-star level (75thpercentile by 2018; 90th percentile by 2020).

Where are we now? Our FY2013 scores were around the 56th percentile.

CULTURE OF SAFETY

We will foster a culture of safety for our patients, families, community andhealthcare team.

• Metric #1: Improve our Culture of Safety Survey scores to the 75thpercentile by 2018; 90th percentile by 2020.

Where are we now? Most recent scores (2012) were in the 50th percentile.

• Metric #2: Drive down lost work days and restricted work days to 0.5 and0.7 respectively (per 100 FTEs) by 2018.

Where are we now? In FY2014, we had 1.0 lost work days and 0.6restricted work days per 100 FTEs.

Lost and restricted workdays are days when staff cannot work becausethey got sick or injured on the job.

EXTRAORDINARY TEAM

We will be the healthcare employer of choice by attracting and retaining themost passionate and talented physicians and workforce while developingworld-class leaders.

• Metric #1: By 2018, reach the 90th percentile in the ‘employer of choice’ranking based on the annual employee engagement survey.

Where are we now? In 2014, we scored in the 87th percentile.

WOW, WHAT AN EMPLOYEE!

Shontera Gillespie-Coleman, director, (HumanResources) received the Robert F. McLain Award from theRaleigh-Wake Human Resource Management Association.The award is the highest honor presented to a Raleigh-Wake member by the local Society of Human ResourceManagement chapter.

David Brock (Campus Police & Public Safety) has beenpromoted to Captain of Administration, Raleigh Campus.

Melissa Anderson, RN, BSN, (Women’s Pavilion &Birthplace) was promoted to supervisor/educator for 4C.

Jessica Marchand, director (Food & Nutrition Services)was named Director of the Month by Food ServiceDirector Magazine.

Infection Prevention and Environmental Services (EVS)management congratulates the following Cary HospitalEVS employees who achieved their first 100 percent roomcleaning audit score. Please thank them for their carefulattention to cleaning of high touch objects: Valerie Cole-Koffi, Carla Longden and Lejules Pegram.

Kelly Crenshaw, RN, (2E CVICU) graduated from UNC-Wilmington with a master’s degree in nursing, familynurse practitioner.

Rhonda Vincent, RN, (Trauma Services) was selected asan item writer for the development of the TraumaCertified Registered Nurse examination by the Board ofCertification for Emergency Nursing (BCEN).

Kelly Ellington, RN, (Women’s Pavilion & Birthplace –Cary Hospital) graduated from the University of SouthAlabama with a master’s degree in nursing, women'shealth nurse practitioner.

Jaime Penninger, BSN, RN; Jatinder Kaur, BSN, RN (both of 5C Medicine); June Oburu, RN (3A CVIC); andBetsy Wiedenheft, RN, (Emergency Department – BrierCreek Healthplex) earned bachelor’s degrees in nursing(BSN) from Winston-Salem State University.

Zuel Whitfield, RN, (Chest Pain Unit) graduated from East Carolina University with a BSN.

Carole Hicks, RN, (Chest Pain Unit) graduated from UNC- Charlotte with a BSN.

Jeannatte Jabang, NT, (3A CVIC) received a bachelor’sdegree in psychology.

Nequilla Greene, RN, (2C Rehab) became a certifiedrehabilitation registered nurse (CRRN).

Kathryn Lockamy, RN, (CTICU) earned critical carenursing (CCRN) certification.

Sheila Veeder, BSN, RN, (5C Medicine) received nurseexecutive certification.

Mary McHale, RN, (Case Management) earned casemanagement certification (CCM).

Christina Carmichael (Trauma Services) receivednational child passenger safety technician certification.

Thomas Morris, BSN, RN, (Imaging) earned certificationin vascular access.

Kathy Lawson (Case Management) became an accreditedcase manager (ACM).

Jenny Moretz, RN, (CICU) obtained cardiac surgerycertification.

Karen Taylor, RN; Leslie Falls, RN; Alecia Murphy, RN;Sarah Ipock, RN; Ann Hoskins, RN; Delores Johnston,RN; Sharon Turner, RN; and Eleni Schnurr, RN, (all of 3BCVSIC) received cardiovascular certification.

Patricia Richmond (6C Surgery & Trauma) earned NTII.

Congratulations to the CTICU and Cary Hospital DaySurgery teams for having the highest OptiFlex scanningpercentages in FY2014. Their combined charge revenueswere more than $2 million.

WakeMed Health & Hospitals

SCHEDULE YOURBIOMETRICSCREENINGJANUARY 19 –FEBRUARY 20

• Employees enrolled inWakeMed’s BCBSNChealth plan as of March 1, 2015, areeligible.

• Register via WakeMed MyChart. If you don’t have aMyChart account, visitmychart.wakemed.org to get started.

Step

StepTAKE THE

BIOMETRICSCREENING

FEBRUARY 25 –APRIL 10

• Screenings includeheight, weight, waistcircumference, bloodpressure and a basiccholesterol panel withblood glucose. Fasting for eight hours isrequired unless prohibitedfor medical reasons.

• Results will beavailable on WakeMedMyChart and on theBCBSNC online portal.

TAKE THEBCBSNC

ONLINE HEALTHASSESSMENT

MAY 18 –JUNE 30

• The online healthassessment isadministered byBCBSNC and takesabout 15 minutes.

• Log in towww.mybcbsnc.comto take the onlinehealth assessment.

CHECK YOURPOINTSMAY 18 –

AUGUST 31

• You must accumulate120 points to receivethe WakeWellReward in 2016. Thechart below outlinesthe point system inmore detail.

• After completing thehealth assessment, login to your account atwww.mybcbsnc.comand click on Wellnessto see your points.

MEET ALTERNATESTANDARDS (if necessary)

JANUARY 1 –AUGUST 31, 2015

• If you fall short of 120points, you can makeup the difference byparticipating in analternate standard.

• To help everyone meet their healthneeds, we’ve addedmore alternatestandard options. See the chart belowfor details.

Step

Step

Step

TAKEFIVEFIVE STEPS TO RECEIVEYOUR WAKEWELL REWARD

POINTS CHARTRequired Activities

Take the Biometric Screening 40 pointsComplete Health Assessment 40 pointsFlu Shot (or Medical Exemption) 10 points

Biometric Screening Results

LDL Cholesterol Below 130 10 pointsBMI Below 30 10 pointsGlucose Below 120 10 pointsNon-tobacco User 10 points

PROGRAM GOAL 120 points

ALTERNATE STANDARDSIf you fall short of 120 points, you can makeup the difference by participating in analternate standard.

One-on-One Consult with Registered Dietitian 40 points

Physician Signed

Alternate Standard Form

LDL Cholesterol 10 pointsBMI 10 pointsNon-tobacco 10 pointsGlucose 10 points

Maternity Care

Advising 40 points

Call 855-220-7955 to register.

Care Advising

Referral Required 40 points

WakeWell Rewards encourages and provides incentives for WakeMed employeeswho take steps toward a healthier life. WakeWell Rewards is designed to build aculture of health by providing an annual ‘snapshot’ of your health status andconnecting you with resources that are available to improve it.

WakeWell Rewards criteria for 2015 will look very familiar! Participants who earn 120 points (see chart below) have the opportunity to earn up to $500 towardout-of-pocket medical costs in 2016. Individuals who fall short of 120 points can make up the difference by completing an alternate standard.

With questions, contact Bob Nelson (Wellness) at 919-350-6903 or bonelson@wakemed.org.

Wa�Wellrewards

NEW!NEW!

NEW!

NEW!

NEW!

COMINGS & GOINGS

Pharmacy – Cary Hospital sends best wishes to AmyNorthup as she retires after 36 years at WakeMed.

OneCall wishes Margie Wargo all the best in retirementas she leaves WakeMed after 23 years.

Clinical Administrators bid a fond farewell to AngelaWeiser, who is relocating to Miami, Fla., with her family.The department also welcomes Tammy Collie, RN; EricaHarkey, RN; and Lauren Smith, RN.

6A CVIC welcomes Jennifer Sweeney, RN; MelissaChristian, RN; Jessica Kesler, RN; Harold Hadlock, NAI;and Kendyl Williams, NAI.

5C Medicine welcomes Rachel Rafferty, RN; Hanna Reid,RN; Samantha Arzberger, RN; Alicia Fettes, RN; AlyshaSmith, NAI; Abril Maya, NA; Mona Davis, NAI; andCharlene Blount, NA.

Case Management welcomes Diane Christian, MSW; NickConde-Dudding, MSW; Will Oakes, MSW; LoisMcAlpine, MSW; Sherry Henderson, MSW; JasminGalloway and Lisa Flowers.

WPP – ENT – Head & Neck Surgery welcomes AnomisDula to the Garner office and Robin Jones to the Northoffice.

OneCall welcomes Gwen Bishop, RN, and Bethany Fox,RN, and wishes Nikki Johnson well as she transitions toHuman Resources.

Pharmacy – Raleigh Campus welcomes ChristinaMusheno.

2 West ICU – Cary Hospital welcomes Kelly Moore, RN.

Administration welcomes Nancy Romero.

WPP – Garner Primary Care welcomes Shamein Allen tothe team.

Case Management welcomes Dianne Higgins, RN;Theresa Stevens, RN; Debra Tyson, RN; and RachelWells, RN.

CTICU welcomes Jewelli Wetherell, RN, and PauletteSweet, RN.

CICU thanks Julie Gattis, RN, and Lisa Tuck, RN, for theirservice and wishes them luck in their new endeavors.The department also welcomes Anne Valentine, RN.

Brier Creek Healthplex welcomes Jessica Carter; AmyGira, NAII; Andrea Charkow, RN; Christina Kholobayev,RN; and Cheryl Hanzer, NA.

Pathology – Cary Hospital welcomes Isaac Adu-Antoh,Sandra Sheppard, Dell Pettiford, Samantha Wells andSabrina Rogers.

ADDITIONS & ATTACHMENTS Joyce Pemberton, RN, (MICU) welcomed daughterKamilah Mials on Sept. 24.

Rebecca Craft (Emergency Department – Brier CreekHealthplex) and husband Matthew Craft welcomeddaughter, KatieJoye Craft on Dec. 1.

Jennifer Vargas, RN, (Emergency Department – ApexHealthplex) and Chris Dye (Mobile Critical Care Services)welcomed a daughter on Dec. 10.

Corby Dominguez (ED Registration – North Healthplex)and wife Lilliana Nopal welcomed a son FernandoDominguez-Nopal on Dec. 20.

Odile Gould (Heart Center Inn) and husband Rodrickwelcomed son Gabriel on Dec. 29.

Amy Ziebart, RN, (Women’s Pavilion & Birthplace – Cary Hospital) welcomed son Oliver.

In MemoriamThelma Parsons, who retired from WakeMed in 1983,passed away on Jan. 11. Parsons was the supervisor of theobstetrical nursing when Wake Memorial Hospitalopened and made many contributions to WakeMed.

NEWS FROM WAKEMED PHYSICIAN PRACTICES

WakeMed Physician Practices Names Two Mid-level DirectorsAs we work to implement a senior leadershipstructure for our mid-level providers, we are pleasedto announce two additional mid-level directors.

Ally Mauzy, ANP-C, (far left), has been nameddirector of mid-levels for the hospital service line.Mauzy has worked with the WPP – Intensivists teamsince 2013 and previously worked with TriangleMedical Professionals. Mauzy earned a master’sdegree in nursing from East Carolina University anda bachelor’s degree in biology from UNC – ChapelHill.

Nancy White, PNP, (above right), will be the director of mid-levels for the women’s and children’sservice line. White, who has more than 30 years of experience and joined WakeMed in 1990,currently works with WPP – Neonatology. She holds a bachelor’s degree in nursing from Winston-Salem State University and is a graduate of the East Carolina University Nursing PractitionerProgram.

WakeMed Welcomes New Employee Health ProviderWakeMed recently welcomed Page High, RN, MSN, FNP-C, back to theWPP – Employee Health team as the full-time provider at the cliniclocated on Raleigh Campus. High was the Employee Health provider from2009 to 2012 and returns to this role after spending several years in theWPP – Midlevel Program. WPP – Employee Health provides primary careand urgent care services to WakeMed employees and their immediatefamily members. The clinic is located in the Andrews Center and is opendaily from 7 am to 3 pm; walk-ins welcome, appointments preferred.

Karen Bash Named Medical Director, OB Hospitalists – North Hospital Karen Bash, MD, has been named medical director of OB Hospitalists forWakeMed North Women’s Hospital. In this role, Dr. Bash will oversee theOB Hospitalist team as they work closely with community physicians toprovide a seamless continuum of care for patients. Dr. Bash has more than30 years of experience in obstetrics and gynecology practice and teaching.She is the immediate past-president of the Raleigh Campus Medical Staffand serves on several WakeMed committees.

Welcome New Physicians

Welcome New Mid-levelsScott Edelstein, PAWPP – Cardiothoracic Surgery

Mathew Kurian, PAWPP – Internal Medicine (Holly Hill)

Reggie Madden, NPWPP – Midlevel Program (Cardiology)

Joseph Maddux, PA WPP – Midlevel Program (Cardiology)

www.wakemedphysicians.com

Raleigh CampusPresident: J. Duncan Phillips, MD

President-Elect: Michael Weinstein, MD

Immediate Past President: Karen Bash, MD

Raleigh Medical Staff QualityImprovement Committee:• Chair: Osi Udekwu, MD• Vice Chair: PJ Hamilton, MD

Members-at-Large:• John Wooten, MD• Brian Go, MD• Lisa Roberts, MD

Cary Hospital President: Paul Haugan, MD

President-Elect: Gay Gooden, MD

Immediate Past President: Christopher Fleming, MD

Cary Medical Staff QualityImprovement Committee Chair: Gay Gooden, MD

Members-at-Large: • Richard Daw, MD• Susan Crittenden, MD

Welcome New Medical Staff Officers Congratulations to our newly-elected Medical Staff Officers.

WPP – Urology New office location in Cary! 218 Ashville AvenueSuite 10Cary, NC 27518Office: 919-576-2330

Scott Lisson, MDWPP – Urology(Cary Office)

Ian Villanueva, MD WPP – GeneralSurgery (CaryOffice)

Dr. Phillips Dr. Haugan

WAKEMED HOLIDAYS

WakeMed honored the 2014 holiday season with participation in community events and parades, our annual Love Light and Trim the Tree with Twinkle events and,above all, opportunities to assist those who are less fortunate. Many departments came together to collect toys and food for community families in need, and, as a system,WakeMed supported Backpack Buddies, a program of the Inter-Faith Food Shuttle designed to help children have regular access to nutritious food on the weekends.

Above: For the second year, staff on 3B CVSIC volunteered tocook breakfast for women and children at the Salvation ArmyCenter of Hope in Raleigh this holiday season. The team alsofilled Christmas stockings for children in need.

Below: Staff from Accounts Payable, Corporate Accounting,Payroll, Financial Planning, and AHEC joined together toimprove community health by donating blanket bundles offood to the Raleigh Rescue Mission. The group collected 12blankets filled with over 240 food items!

Carolina Cardiology staff celebrated the holidaysand December birthdays with a special lunch.

3B CVSIC got festive with decorations in theWakeMed colors of redand gray!

Georgia Sumiel, vicepresident, Operations, (farright), helped share holidaycheer by passing out candy tostaff on Christmas Eve.

Happy New Yearfrom RespiratoryTherapy Services!

Staff at North Healthplex Emergency Departmentgot in the holiday spirit thanks to some festiveheadwear and scrub shirts.

The winners of the Finance department’s annual wreathdecorating contest were: Beth Teel and Pam Davis (both ofCorporate Accounting), Judy Moon (Payroll), Tina Moser(Corporate Accounting), Becky Willoughby and DonnaPithers (both of Payroll).

Left: The WakeMedFoundation Holiday ToyDrive collected over 53separate donations of toysfor Children’s Hospitalpatients. Thank you toeveryone who donated!

Right: Human Resourcescelebrated the season with a

special lunch and whiteelephant gift exchange.

WakeMed staff members and their families – alongwith Twinkle – wished everyone a happy healthyholiday in the Raleigh and Apex Christmas Parades!

Melody Wallace andLisa Sullivan (bothof Construction &Design) visited withMrs. Claus at Trimthe Tree withTwinkle.

Above: Participants lit candles to honor and remember loved ones during the WakeMedFoundation’s annual Love Light ceremony; Center: Vicki Block senior vice president &administrator, Raleigh Campus, welcomed guests; Right: The WakeMed chorusperformed before the tree was lit by a former patient’s family.

Right, Top: At Trim the Tree with Twinkle, kids of all ages made ornaments to decoratetwo trees that were displayed in the Children’s Hospital; Right: Silvia Gonzalez

(Environmental Services) and her granddaughter said hello to Twinkle, the Children’sHospital mascot; Far Right: Patients and guests visited with Santa Claus.

West Paul, MD, PhD, wasn’t sure that he wanted to be a physicianuntil quite some time after he’d completed his medical degree. Asa zoology student at Duke University, he worked as a labtechnician, washing dishes at a research facility for two years. Heenjoyed the environment and went on to earn a doctorate in

pharmacology and a medical degree from the Brody School of Medicine at EastCarolina University. After graduation, he began an academic research career inearnest, moving to New Jersey and conducting research in Alzheimer’s disease.However, it wasn’t long before he changed gears and began practicing as aphysician. “I enjoyed the research, but I was really drawn to patient care. I lovehaving the ability to work with people, and even now, that’s one of the best parts ofmy job,” he says. He completed his residency at the Mayo Clinic in Jacksonville,Fla., and continued there for the next 20 years, eventually becoming medicaldirector of quality. In 2013, he joined WakeMed as vice president and chief qualityofficer.

“As chief quality officer, the main thing I want everyone tounderstand is this: quality is everyone’s job. No matter whatdepartment you work in or what job you do, it’s up to all of usto take the best care of patients every day and continuallystrive to improve how we do that,” he says. As part of thisgoal, he is always looking for ways WakeMed can improve thequality of the care we provide, which he says will comethrough risk management, service excellence and performanceimprovement initiatives. He will be closely involved in theWake Way to Excellence, the new process improvementinitiative WakeMed is embarking on as part of our newstrategic plan.

In addition to his work in quality and patient safety system-wide, Dr. Paul spendsabout 20 percent of his time at WakeMed providing patient care and teaching withthe hospitalist team. Having that time with patients is very important to Dr. Paul,both as a physician and as an executive. “As a working physician, I’m able to bemore engaged and clued in to what’s happening in clinical areas. That time alsoprovides me with opportunities to interact with staff regularly. As a fairly newmember of the executive team, I’m still working hard to get to know people acrossthe system,” he says.

Coming to WakeMed after two decades at another organization, the culture ofWakeMed immediately stood out to Dr. Paul. “The culture here is extremelycollegial, with a deeply engrained culture of doing what is best for patients, andthat’s something to be proud of,” he says. As a leader, Dr. Paul values opencommunication and individuals who speak up when they see things that are notright and take the initiative to make improvements. He has always found workingin health care to be rewarding, but also challenging, especially when it comes totime. “Building meaningful relationships with patients is incredibly important, butfinding the time to do that can be difficult,” he says.

For Dr. Paul, coming back to Raleigh was something like coming home, though headmits a lot has changed since he lived in the Triangle during college. He grew upin Ayden, N.C., and met his wife Sheri down the road in Greenville while in highschool. The two have been married for 30 years and have two sons; one is a juniorat East Carolina University and the other is a senior in high school. Dr. Paul enjoysvisiting the beach and was an avid sailor when he lived closer to the water. Nowthat he’s settled back in the Triangle, however, he’s looking forward to picking backup with a hobby he learned as a child: target archery.

West Paul, MD, PhDVice President & Chief Quality Officer

Amanda Miller, RN, (Staffing Resources) wasverifying orders in MAK when she saw that20 units of regular insulin had been orderedfor her patient. She double checked thedoctor’s original order, which was for 20 unitsof Humulin. Knowing this order was unclearon the type of insulin and dose, she notifiedthe doctor on call who verified 20 units ofHumulin N. She re-wrote the order, repeatedit to the physician, and called Pharmacy to getit changed in MAK, ensuring her patient gotthe correct medication.

Heather Lipscomb, NAI, (PICU) made a greatcatch when she saw that a food tray one of herpatients received was not the safety tray thathad been ordered. Thanks to her carefulobservation skills, she was able to keeppotential danger out of the patient's hands.Way to go Heather!

Make a Good Catch! • Recognize a good catch when it happens

• Report it using the “Good Catch” link onthe WakeMedWeb homepage

• Review the processes and procedurescurrently in place to prevent furtheroccurrences

GET TING TO KNOW

WakeMed’s Good CatchProgram encourages staff topositively impact patientsafety by speaking up,reporting good catches andsharing their experiences.

If you have made a goodcatch, share it by clickingthe “Report a Good Catch”link on the WakeMedWeb(it will take you to theonline reporting site).

New Vests forVolunteers Gray is the new vest colorfor adult, female volunteersat Raleigh Campus and Cary Hospital. They aretransitioning away fromtheir pink aprons and intotheir gray vests between now and February 13. Pleasenote that Guest Ambassadorvolunteers who provideway-finding assistance willcontinue to wear red vests.

Kay Cummings, a volunteerat Cary Hospital, sports thenew gray vest and a WakeWay smile.

Cary Hospital Bariatric Surgery Receives RecognitionCary Hospital was recently named a Blue Cross Blue Shield Blue DistinctionCenter + for bariatric surgery. The Blue Distinction Centers program recognizeshospitals with proven expertise in delivering specialty care and Blue DistinctionCenters+ is reserved for facilities that offer cost-efficiency in addition to a historyof quality care.

“This is a great accomplishment for Cary Hospital and for our bariatric surgeryteam in particular,” said David Coulter, senior vice president & administrator, CaryHospital. “This designation recognizes that we offer bariatric surgical care that issafe, efficient, cost-effective and has positive outcomes for patients.”

Designated facilities must provide a full range of bariatric surgery care, includinginpatient, post-operative and outpatient follow-up care. In addition to this, ourteam offers nutritional counseling, support groups, exercise specialists and one-on-one consultation with a bariatric coordinator before and after surgery.

CAUTI-free on 5C! 5C Medicine reached a milestone thisDecember when they accomplished a full year with no catheterassociated urinary tract infections (CAUTIs). Congratulations toeveryone who works on the unit – your hard work and diligenceis making a difference for our patients!

WakeMed Health & Hospitals

3000 New Bern AvenueRaleigh, NC 27610

Non profitOrganizationU.S. PostagePAIDRaleigh, NCPermit NO. 1307

ADDRESS SERVICE REQUESTED

Microscope is a monthly newsletter written by and for the employees of WakeMed. Our goal is to provide employees and friends of

WakeMed with the most up-to-date news on all of the hospital system’s activities. The

Public Relations department thanks all of theemployees who contributed to this publication.

We welcome comments and suggestions on thispublication and its content. Call (919) 350-8120,

e-mail microscope@wakemed.org, or writeMicroscope, Wake Med Public Relations

Department, 3000 New Bern Avenue, Raleigh, NC 27610.

Kate Wilkes, Editor

WakeMed Employees, Photos

©WakeMed Public Relations, January 2015

C ALENDAR OF EVENTSC ALENDAR OF EVENTSTo help you plan ahead, this calendar lists upcoming system-wide events, training classes and community events.For details and fee information, visit the WakeMedWeb. Send calendar submissions to Public Relations or emailmicroscope@wakemed.org.

First Uniform SaleWednesday, Feb. 25, 7 am to 4 pmAndrews Center

Healing TouchWeekly Community Clinic: First Monday of every month from 6:30 to 8 pm;Cary Hospital Conference Center, Room A

Healing Touch for Babies: Feb. 21 & 22; cost: $350 ($25 discount for WakeMedemployees) Cary Hospital Conference Center Register online atwww.HealingTouchforBabies.com. For more information contact Diane Cox atDCox@wakemed.org.

Nursing EducationCPR Blitz – Thursday, Feb. 26

“Check-off only” any time between 8:30 am and 8 pm. Classes held from 9:30am to 12:30 pm; 1:30pm to 4:30 pm; and 7:30pm to 10:30 pm. See LearningLink (NEAHA23 & NEAHA24).

Wake AHEC Advances in Orthopaedics: An Update for the Primary Care Provider – Feb. 7, Andrews Center

Sure Bet Two: What To Do About Problem Gambling – Feb. 10-11, Area LAHEC, Rocky Mount, NC

Comprehensive Coding Using ICD-10-CM for the Physician’s Office – Feb. 17,Andrews Center

Intraoral Radiography for the Office Trained Dental Assistant – March 3 –May 2, Tuesdays & Saturdays, Andrews Center

Save the date! Perinatal Symposium: Strengthening the Patchwork ofPerinatal Care – March 6, Johnston Medical Mall, Smithfield, NC

Understanding and Treating Individuals with Autism Spectrum Disorder andCo-Morbid Anxiety – March 6, Jane S. McKimmon Center, Raleigh, NC

To protect our patients, visitors and staff from illness, the following visitation rules are currently in effect at all WakeMed facilities:

• No children under the age of 12 are allowed to visit patient care areas.

• Visitors with fever, vomiting, diarrhea, cold or flu-like symptoms will not be permitted.

• Each patient should only have one to two visitors at a time.

Please do your part to help enforce the new visitation rules by respectfully explaining that the restrictions have been created to help protect ourpatients, visitors and staff from illness. We base visitation restriction decisions on Centers for Disease Control and Prevention guidelines and willcontinue to monitor and make decisions on a week-to-week basis.

Flu Update: Visitation Restrictions in Effect FighttheFlu

Wear Your Red on February 6!

Wear your best reds on Friday, February 6,because it’s National Wear Red Day in supportof the many women in our community who arefighting heart disease. By wearing red andreminding others to wear red, you can showyour support for the men and women atWakeMed who provide compassionate care andservice to our heart patients and their families.

Go Red Day at Crabtree Valley Mall

Saturday, February 7, 1 to 3 pm

Come out to Crabtree Valley Mall on Saturday,February 7, from 1 to 3 pm as WakeMedcelebrates Go Red in the community with theAmerican Heart Association. Free healthscreenings and fun activities will be featured.

Love Your Heart

February 1 – 14

Cameron Village and WakeMed Heart Centerare partnering to increase awareness amongwomen about heart disease. Bring your same-day receipts totaling $250 or more toparticipating Bailey’s Fine Jewelry, Hayley’sBoutique, or Parlor Blow Dry Bar to receive aheartfelt gift and a certificate for a free total &HDL cholesterol test and blood pressure checkfrom WakeMed. Pick up a heart healthyinformation card from participating stores orvisit www.wakemed.org.

FEB. IS HEART MONTH!