newgen celebrates 20 years milestone

Proudly

Years

Celebrating

1992 - 2012

Building a path and

striding ahead....

20 Years...

INDEX

Message from the MD

Newgen Timeline - 1992 to 2012

President’s Awards

Newgen’s Best Implementations

Award Winning Cases

Newgen’s Event Gallery

Industry Recognitions

Our Offices

03 - 03

04 - 05

06 - 10

11 - 22

23 - 28

31 - 33

34 - 34

35 - 35

The journey of a thousand miles begins with a single step.

When we founded Newgen in 1992, we began with an idea

and a vision to build a world class software products

company from India. We took that single step, never

knowing what a wonderful journey we had ventured out

on. 20 years on, this journey is still as exciting, as challenging

and as captivating as it has ever been.

In this milestone year, I would like to thank and congratulate

every Newgen employee, alumni and customer for their

exceptional contribution and support, in turning our dream

into a reality.

However, in the face of this notable achievement, we must

remember that ‘ A job well begun, is a job half done ’. We

must continue our philosophy of producing world class

products, providing exemplary customer experience and

building steadfast relationships. It is this very endeavor that

has catapulted us to our position as one of the Top 5 solution

providers in BPM and ECM, and it is what will differentiate

us from our peers and define the path that we take in the

future.

As part of our anniversary celebrations, we have compiled

our best success stories and I hope you enjoy reading them

as much as we enjoyed achieving them.

Happy Reading !

Regards,Diwakar NigamManaging Director and CEONewgen Software Technologies Ltd.

MESSAGE FROM THE MD

Coming together is a beginning, staying together is progress,

working together is success and moving together is a journey ...

03

1992-1993

1994-1995

1996-1997

1998-1999

2000-2001

2002-2003

• Newgen switches focus to large scale enterprise products vs. off the shelf products

• Development of Java-based multi-tier system for next gen.DMS engine

• Release of TM

OmniExtract & ImagePrinter

• ISO 9001 certification• Software engineering

team grows to 250

• Newgen repositioned as end-to-end provider of enterprise DMS and BPM/ ECM product

• Release of J2EE-based TM

OmniDocs , ASP-based DMS & PDFWriter product

• Supply OEM DMS engine licensed to Toshiba

• OmniDocs ported to Solaris, AIX & Linux

• Development of MicroPDF image compression technology

TM• Release OmniFlow ,

XML printer & OmniCapture

• Listed amongst Top 10 product companies in India, by Data Quest magazine

• CMM Level 4 Certification

TM

• Unicode support for TM

OmniFlow• Versions launched in

Thai, Korean, Japanese languages

• Acquired Konica Minolta as SES customer

• Newgen emerges as the market leader with 40% market share in Workflow and DMS survey done by Frost & Sullivan

• Acquired customers like HDFC Bank, Max New York Life, RSA, Hutch, Philips and Indigo (Unilever)

• Acquired customers like Sahara Insurance, Bajaj Allianz, Kenya Airways & iGate BPO

About Newgen

2003-2005

Newgen Software Technologies Limited is a leading global provider of Business Process

Management (BPM), Enterprise Content Management (ECM) and Customer Communication

Management (CCM) with a global footprint of 850 installations in over 45 countries with large,

mission-critical solutions deployed at the world's leading Banks, Insurance firms, BPOs,

Healthcare Organizations, Government, Telecom Companies & Shared Service Centers.

Newgen's Quality Systems are certified against ISO 9001:2008 and Information Security Standard,

ISO 27001:2005. Newgen has been assessed at CMMi Level3.

Newgen Timeline04

• Product development initiated with 20 engineers

• R&D group constituted for image processing applications

• Release of imaging toolkit & DMS product Newgen Office

• Newgen selected as provider for Indian Electoral Voter Card System

• Imaging & DMS toolkit licensed to Canon

• Canon long-term product development initiate

• Imaging and workflow implemented at Citibank India

• Release of FinFlow & TM

OmniReports products

2010-2011

• CheckFlow product launch

• Newgen won the prestigious “Distinguished Application Product Company”award at the Product Summit: 2005, hosted by NASSCOM, and Indian Institute of Management Bangalore

• Acquires customers like HSBC, Deutsche Bank, SBI, FIC, Bank of Baroda, ING Vysya, Cathay United Bank, Huanan Bank, Taishin Bank, Lippo Bank, Bank of Tanzania, GHB and EXL BPO

• Filed its first patent

• Listed in Red Herring Asia Top 200

• Newgen Software wins Frost & Sullivan Market Leadership Award for Document Management & Workflow software & Services for 2006

• Celent recognizes Newgen as a “significant” global Document Management player for the Banking Sector

• Acquired customers like Kotak Mahindra Bank, Bank of America, Abu Dhabi Commercial Bank, Mashraq Bank, ECO Bank, Asia Financial Holdings, Equinox BPO

• Biggest EDMS implementation in the world for a leading insurance company

• 3 patents filed for image processing

• Gartner adds Newgen under "Other Vendors" category in MQ report for BPMS

• CMS Watch recognition TM

of OmniFlow as a 'true' BPM product" in DMS Suites Report

• ISO 27001: 2005 Certification (Information Security Management System)

• IDC recognition as a Global Leader in Business Process Management and Document Management System

• Black Book recognition as No.1 Outsourced Software Application /Engineering/DMS/BPM Vendor in the Wealth Management industry Report

• Newgen launches new version of their workflow solution -

TMOmniFlow 7.0

• Bloor Research Features Newgen as an Innovator in "DMS Report Update

• Red Hat "World is Open Award" for the banking implementation at Deutsche Bank

• HSBC invests in Newgen• Newgen Launches CCM

TMSuite -OmniOMS

• Newgen wins CNBC "Emerging India Award"

• SAP invests in Newgen• Won CNBC-TV18,

“Emerging India Award 2008”

• Release of Newgen BPM TM

OmniFlow 8.0• Release of Newgen ECM

TMOmniDocs 6.0

• Featured in the Magic Quadrants for ECM, 2009 by Gartner

• Featured in the Magic Quadrants report for BPMS, 2009 and "Hype Cycle for BPMS, 2009" by Gartner

• Fullerton India Credit Company bags Global Awards for Excellence in BPM & Workflow implemented by Newgen

• Winner of Global Top 100 at Red Herring Global 2009

• HP Benchmarking report on OD 7.0

• Butler technology Audit on OF 8.0

• Release of new product Newgen Print Center

• 55 new customers added

• Featured in the Magic Quadrants for BPM & ECM, 2010 by Gartner

• Release of products Document Processing System, Invoice Processing System and automatic signature verification

• HP becomes Newgen’s first customer on Cloud platform

• Release of OD 7.1 and OF 9.1


• IndusInd Bank won silver award for Global Excellence in BPM and Workflow

• Newgen positioned in ECM MQ report, Forrester CCM wave report

• Lakshmikumaran and Sridharan won Gold award for global excellence in Adaptive Case Management

• Ecobank won silver award for excellence in workflow and BPM from MEA region

• Finalist for global award in Knowledge Management solution conducted by KMWorld magazine USA

• Finalist for best CXO award for e-governanace implementation

• Featured in Ovum Decision matrix as “Top 3 Value for Money BPM Vendor”

• Newgen featured in Gartner - Retail Loan Origination Vendor Landscape


2011-2012

2006-2007

2007-2008

2008-2009

2009-2010

051992-2012

2005-2006

Newgen has instituted these awards to recognize the best implementations of

BPM, over the course of the year. The criteria for evaluation include

solution complexity, benefits for the user organization, mission

criticality of the application, extent of usage etc. Each year our

engagement managers nominate case studies of successful

implementations from their respective regions. Then a special

panel votes to select and award the winners.

PRESIDENT’S AWARDS

AmericasWellcare, USA

Leading US Healthcare Payer transforms multiple processes

Business Need

Solution Proposed

Benefits

? Increasing volumes of highly document-intensive processes

? Highly compliance driven environment

? Manual search, exception handling and allocation of tasks based on LOBs, State, Member Type

? Need for a monitoring dashboard

? Newgen started with the Medicaid process wherein complex rules pertaining to Family and Child Health Plans were embedded in the user interface

? Newgen also implemented the Provider Contracting process

? Medicare Enrollment process was a centralized deployment for enrollment of members across multiple states. The solution in conjunction with the BAM management dashboard enabled continuous process improvement

? Strict adherence to regulatory compliance achieved? Based on type of task, user's skill, LOB, state, provider specialty, request type? Automatic Alerts based on nearing/missed SLAs, TAT? Reports configured on BAM provided complete control & visibility of processes

AfricaEcobank, Senegal

Automation of Account Opening and Fund Transfer process

Business Need

Solution Proposed

Benefits

?? Complete process visibility and auditing ? Stronger forgery control policies to adhere to the regulatory guidelines

? Automation of critical business processes like- account opening, account maintenance

and fund transfer? Processes and external business systems are working in conjunction rather than in silos? Business decisions on electronic documents

? Process TAT improved by 90%? Processing capacity increased by over 80%? Completing the process first time right (FRT) improved by 95%? Adherence to SLAs improved by 99%

Process standardization across 22 countries


07

Europe Cyprus Popular Bank, Cyprus

Automation of Loan and Fund Transfer process

Business Need

Solution Proposed

Benefits

?? Meet compliance requirements ? Minimize paper exchanges and loss in transit within and between MPB entities? Reduce turnaround time of the processes ? Standardization of processes? Minimize IT and business gap

? 5 processes in Cyprus across 50 branches ? Rollout of e-statement & Card dispute process in Greece? Implementation of DMS-Remote Image Server in Serbia? Solution implementations by Newgen's ingenious “Prototype” model

? Increase in document scanning and archiving by 60% as opposed to previous solution? Reduced operational cost by 35%? Increased no of requests handled per day by 50%? Rise in customer service requests by 30%? Expected return on investment of over 200%

Faster time to market delivery

Asia PacificEast West Bank, Philippines

Implementation of Image based Cheque Clearing

Business Need

Solution Proposed

Benefits

?? Faster TAT & reduced paper consumption? Improve forgery control for payment processes

? Web based Signature Management System and Image Based Cheque Clearing System has been implemented in all the 140 branches in Philippines

? 200+ users? Highly scalable solution

? Improved efficiency of cheque clearing process? Seamless integration with core applications? Improved process visibility and control? Highly scalable solution capable of addressing more than 30,000 transactions in a day

Improve process efficiency


08

Asia PacificDai-ichi Insurance, Vietnam

Improving process efficiency by using Newgen ECM & BPM platform

Business Need

Solution Proposed

Benefits

?? Seamless processing through integrated view of data from multiple applications? Real time control and metrics

? OmniFlow , OmniDocs , OmniScan , BAM (Business Activity Monitoring)? New Policy Issuance process automation? Solution for 250+ users across branches and all regional offices? Multiple levels of approval process at underwriter level and integration with core

insurance

? Secure and scalable application to handle any number of transactions? Reduction in processing time? Real-time dashboard for process transparency? Migration of old physical documents in the web-based centralized repository

Improvement in process cycle time and process management

TM TM TM

India SouthInfosys Technologies

Automation of ITR file processing partnered through Infosys Technologies Limited

Business Need

Solution Proposed

Benefits

?? Faster processing of returns and timely refund of excess tax paid ? Supporting different types of templates as required

? Processing of paper based ITR filed by individuals and Institutions? 15-20 lac documents in every quarter ? Introducing multi-template forms as and when there is a change in regulations or

macro-economic policies ? Automatic data extraction from electronic papers? Quality check and data output to update core applications in required format

? Multi-template forms to accommodate change in policies.? Enabled efficient, faster and error free processing of returns forms ? Rollout in 3 months with current user base of 400

Processing of paper based returns filed by individuals and institutions


09

India NorthHCL BPO

Process automation for a leading UK bank

Business Need

Solution Proposed

Benefits

?? Capability to track every transaction through the process lifecycle? Measurement of process performance against key metrics? Better control on operations? Achieve higher productivity

? Loan Process Automation & Image Enablement of the Core Business Application ? Automation of Credit Card Savings Application process? Solution running across 3 countries for 1000+ users? Continuous process improvements by KAIZEN initiation

? Faster TAT? Single vendor platform for business processes across all LOBs ? Availability of online documents anytime-anywhere? Monitoring of operational metrics for process excellence? Improved employee productivity

Improvement of process efficiency through automation

India WestL&T Finance

Automation of Commercial Vehicle Loan process

Business Need

Solution Proposed

Benefits

? Process Centralization leading to expansion of business? Image enablement of Fin -One application? Integration with CIBIL

? Loan process automation & image enablement of the core business application? 90000+ loan requests processed in a year? Solution running across 100+ locations? Seamless integration with core applications ? Business Activity Monitoring dashboard and customized reports for process visibility

? Cost effectiveness and reduction in loan process TAT? Efficient tracking of overall loan status ? Faster and informed decision making ? Increased operational agility ? Standardization of business rules, user roles and loan policies in the system


10

Over the past twenty years, Newgen Software has partnered with some

of the world's leading companies in their transformation journey, to

deliver remarkable business benefits. Newgen solutions have over

850 installations across 45 countries. As part of this Anniversary

Issue, we would like to share some of the best success stories

from that expansive list.

NEWGEN’S BEST IMPLEMENTATIONS

BANKING

Enterprise-wide Document Management SystemFor a leading Indian private sector bank

The client is one of the leading private banks in India with a subsidiary each in the life and non-life insurance sector.

The bank has been successfully operating

across the international arena. The bank

was on an expansion spree and needed to

centralize its processes. The bank also

needed various processes to streamline the

transactions between the different branches

and the corporate office. Thus, the bank

was looking for a Document Management

System that could enable efficient and

effective processes, functioning at its various

branches.

? High speed of transactions ensured desired economy of scale and increased operational efficiency

? Efficient management of more than 225 million document images

? Integration with the third party workflow system for image enablement while processing transactions

? Easy archival and search of documents

? Helped to export the various reports TMfrom Newgen's OmniDocs to the third

party system

The Enterprise Content Management suite

was designed for the retail business and

trade finance operations. The solution had

also been used for the two insurance

subsidiaries of the bank. Documents for

various processes like Account Opening,

Loan Processing, Credit Card Processing,

Rural and Micro banking, RTGS and

Insurance Policy documents were archived

and managed by the ECM suite. The solution is being used by nearly 10,000

users across the bank and its group

companies. Since its deployment, the

Newgen ECM suite has been running in a

mission critical mode and has archived and

managed more than 225 million documents.

Business Challenges

Products Used: TM TMOmniDocs and OmniScan

Newgen’s Solution Solution Benefits

10000+ Users

225+ million document images managed

CASE STUDY

12

Implementation of BPM platformFor Abu Dhabi Commercial Bank

Abu Dhabi Commercial Bank (ADCB), with a strong presence in Consumer and Corporate Banking, is one of the leading banks in the UAE.

The bank was in urgent need for a solution

that would enable end-to-end automation

of its key business processes and also

provide integration with its existing

applications. Key challenges included:

? Physical transportation of documents between departments and branches

? Longer process cycle time

? Reducing erroneous data from processes

? Difficulty in compliance management and auditing

? Process monitoring and tracking user performance

? Allowed for real-time integration with the bank's core system and other applications

? Better archiving system, providing better and faster access to documents and customer information

? Scalable solution that enables faster rollout of initiatives and handles increasing business volumes

? Business Activity Monitoring shows reports on process and user metrics for performance tracking and continuous process improvement

The Account Opening process was

integrated with the bank's existing core

application. The solution provided easier

and faster data exchange across systems.

The bank also implemented and automated

a number of other key processes such as

Customer and Account Maintenance, Term

Deposit Initiation and Maintenance on the

BPM platform.

The solution has been implemented across

43 branches of the bank and supports 700+

users and capable of processing more than

60,000 documents in a day.

Business Challenges Newgen’s Solution Solution Benefits

Products Used: TM TM OmniFlow , OmniDocs and OmniScan TM

BANKING

Return on Investment of 190%

Area Benefits*

TATs, ProcessingTime and

Servicing Time

Customer servicequality and satisfaction

Dependency on physical documents

Volumes of transactions

handled per day

More than 70%

For both existing& new

customers

100%

100%

CASE STUDY

13

INSURANCE

World's largest Document Management deploymentFor a leading life insurance company in India

The client is a leading insurance player with more than 250 million customers pan India. They have received numerous awards for their products and

superior customer services.

? Anywhere-Anytime access of electronic files across branches in India

? Building a strong image repository from the current paper based file systems & integrating the same with the available legacy systems

? Eliminating movement of paper across departments/locations

? Automating the flow of DAK (External Correspondence documents) across the organization departments, zonal offices & divisional offices

? Anytime-Anywhere document access and

processing

? Enhanced customer service due to

reduced time lags to access policy docket

? Secure long-lasting archiving & improved

policy record management

? Better control of internal workflow

? Reduced operational cost due to efficient

management of administrative & zonal

offices

The solution provides anywhere-anytime

access to policy documents throughout the

country for its existing customer base of

250 million. The solution is expected to

effectively manage the customer data

through all the stages of Information

Lifecycle Management (ILM), from

creation/recording to storage to retrieval

and distribution to finally disposal.

Additionally, EDMS has helped the

corporation to digitize their departmental

files and critical departmental workflows for

more than 25 departments across the

central office and 100 zonal offices.


Products Used: TM TMOmniDocs and OmniScan

Key Features of the Solution

� Archival of more than 250 million policy dockets with 7 billion documents

� Automation across more than 2000 branches,100 divisional offices, 7 zonal offices and a corporate office

� Distributed document management for 100 zonal offices

� Digitization & Life Cycle Management of all departmental documents

CASE STUDY

14

INSURANCE

Streamlining Policy Issuance at Max New York LifeFor a leading life insurance company in India

Max New York Life Insurance (MNYL) is a joint venture between New York Life International, the international arm of New York Life, a Fortune

100 company and Max India Limited, one of India's leading Multi-business Corporations.

? Physical transportation of documents between departments and locations

? High TAT in processing customer requests

? Difficulty in storing, managing and tracking huge number of physical documents

? Difficulty in adhering to regulatory requirements

? More than 100% increase in productivity level in the first year of deployment, exceeding 250% over the next 3 years

? More than 75% reduction in TAT

? More than 50% reduction in operational costs

? Almost 300% increase in volumes of transactions handled per day

Using Newgen's ECM solution the

organization now scans over 60,000

documents a day and archives them in the

central repository. The solution supports

800 concurrent users. With 4 terabytes of

images now available across the enterprise,

the need to physically send the documents

back to different departments for

processing was eliminated.


Products Used: TM TM OmniFlow , OmniDocs and OmniScanTM

The Newgen BPM solutions allows us to closely monitor time frames, while efficiently handling burgeoning growth in number and complexity of customer requests. This has been possible due to the system’s close integration with all other insurance applications.

“

”

CASE STUDY

15

BPO

F&A and HR process automationFor WIPRO BPO

The client is the captive BPO of a leading software services company in India and provides business process services to all its business units. It handles all

the back-office operations including Employee Claims, Loan Processing, Accounts Payable and HR-related activities.

? Manual processing of invoices

? Cater to explosive growth in employee strength

? Track huge volume of transactions

? Improve TAT of employee related transactions

? Adherence to statutory guidelines

? Improve archival and retrieval of employee documents

? TAT reduced from 7 to 3 days in Employee claims process

? Drastic cost reduction across operations

? Enabled centralization of HR processes across 100 offices

? HR Processing for 100,000 Employees

? Real time dashboards to monitor process and user performance

The Newgen BPM solution was integrated

with SAP R/3 to allow the client to fully

leverage the Imaging and Document

Management capabilities of the solution.

The processes automated were: ? Employee Claims ? Human Resources? Vendor Payables

Employees raised their claims in SAP R/3

and sent the claim sheets and supporting

bills, which were scanned and introduced

into the workflow. The claim was

subsequently cleared and archived or

rejected. Similarly, bills and invoices for

vendor payments were scanned and routed

for clearing by authorized personnel, with

standardized regular audit checks.



CASE STUDY

16

As a result of using the Newgen BPM platform over last four years a c r o s s m u l t i p l e c l i e n t engagements, Wipro BPO is realizing significant benefits through improved process TAT's, enhanced employee productivity, and better SLA's to service our customers. Our association with Newgen has helped us realize our core value proposition of Standardization, Simplification and Optimization to increase customer value.

- Puneet Chandra, Vice President

“

”

BPO

Automation of Credit Card and Savings Application Processes For a leading BPO company in India & UK

The client is one of the leading players in the BPO segment with strong domain expertise and quality driven processes. It has evolved from a traditional BPO

to a next generation BPO in a short span of time. The client, a world-class organization that has a multi-geographic delivery model with domain orientation.

? Tracking of transactions

? Improvement of process efficiency

? Measurement of process performance against key metrics

? Better control on operations

? Faster TAT

? Availability of online document anytime-anywhere

? Monitoring of operational metrics for process excellence

? Continuous process improvement by KAIZEN method

Newgen implemented the BPM and ECM

suite to automate the Credit Card & Savings

Application processes for a large European

Banking Customer of the firm. The

implementation of Newgen's solution

helped the client to monitor operational

metrics for process excellence as well as

improve employee productivity. The

solution was running across client locations

in 3 countries for 200+ users.



200+ users across three countries in Europe

CASE STUDY

17

SSC

Automation of F&A processes for Astra Zeneca across APAC andAmericas

Astra Zeneca is one of the leading pharmaceutical companies based in UK. The company sells its products in over 100 countries, has manufacturing

facilities in 27 and major research centers in 11 countries.

? Centralization of Finance & Accounting (F&A) process for multiple units, spread across countries in APAC and Americas

? Tracking and monitoring of invoices

? Better visibility and control over F&A for faster payment cycles

? Precise and quick tracking of invoices

? Smoother coordination and collaboration among stakeholders present in different countries

? Overall streamlined processing of invoices in multiple countries with the company's standard operating procedures

? Operational efficiency and agility to the entire payment process

The invoices were scanned in various

countries across APAC and Americas and

then processed centrally at the SSC.

Newgen solution enabled automation of

document scanning and approval processes

required for Procure-To-Pay (PTP –

Accounts Payable), Sales Order-To-Cash

(SOTC – Accounts Receivable), Records-To-

Report (RTR – General Ledger) and Master

Maintenance processes at the Shared

Service Centre.


Products Used: TM TMOmniFlow , OmniDocs and OmniScanTM

We choose Newgen solution over other international Vendors because we needed a scalable solution that could be rolled out in a short period of time. Newgen's domain experience in Shared Services was also an advantage. With the deployment of the Newgen solution we can respond quickly to changing business requirements, take quicker d e c i s i o n s a n d e n h a n c e efficiencies, while leveraging existing systems.

- Mohit Grover, Regional IS Director,

AstraZeneca

“

”

CASE STUDY

18

SSC

Ranbaxy implemented Newgen's BPM Solution at its Shared Service Centre

The client is a leading Indian pharmaceutical company manufacturing a wide range of affordable and high quality generic medicines, trusted by healthcare

professionals and patients across geographical boundaries. It is ranked amongst the top ten generic pharmaceutical companies worldwide.

? Various activities and systems involved in invoice processing working in isolation

? Dependence on physical movement of invoices across departments and locations

? Lack of an efficient monitoring and tracking mechanism

? Difficulty in conducting internal audits and meeting compliance standards

? Improved employee productivity

? Improved audit and compliance management process reduced from 5 days to 3 days

? Efficient tracking and monitoring of Vendor payments and invoices

? Seamless integration with SAP

The solution centralized the AP process and

provided a unified Business Workflow

automation platform to support the

business needs of the Shared Service

Centre and was also integrated with SAP. All

the invoices and supporting documents

were sent to the SSC, where they were TMscanned and introduced into OmniFlow

TM(workflow system) using OmniScan . The

solution supported both PO and non-PO

based invoice processing for vendors across

locations. It also allowed the company to

archive invoices and other supporting TMdocuments in OmniDocs from where

they could be viewed, downloaded and

printed online as per user requirements.


Products Used: TM TM OmniFlow , OmniDocs , OmniScan TM and SAP Connectors

The company achieved a headcount

reduction of 60%

The company has achieved a 135% ROI

over a three years period

CASE STUDY

19

GOVERNMENT

Case Management in Action-Automating End-To-End OfficeTransactions

The client is one of the world's largest publicly funded industrial R&D organizations. As a multidisciplinary, multi-location network of around 40 national

laboratories and an almost equal number of outreach centers, it has matured into a performance driven and knowledge centric organization.

? Lack of an efficient tracking mechanism

? Dependency on the physical movement of documents across various units / departments

? Difficulty in storing, managing and tracking huge volume of physical documents

? Absence of centralized knowledge base of acts, policies etc. resulted in longer decision making cycles

? G2E, G2C, G2G transactions were time and cost consuming

? Centralization and standardization of all business processes across all labs

? Transaction time lines, system defined escalation matrix, alert notifications and automated reminders for facilitating timely execution and responses

? Transparency in operations

? System generated MIS reports and dashboards

? 50-60% reduction in process turn-around-time

? Quick and easy search functionality to browse historical case(s)

The solution was expected to cut down on

the number of steps that were being

followed in the manual processing of

requests, applications, letters, and files.

The Newgen solution enabled automation of following processes:

? Lab Administration (80 processes)

? e- File Management with Electronically Driven Green Notings

? Policy / Scheme Drafting and Approval

? Committee & Meeting Management

? Legal Case File Management

? Request to Information (RTI)

? Records Management

? Secretary-Boss-Secretary Interactions


Key Features of the Solution

? Online repository of policies, rules, and guidelines arranged in a chronological, thematic fashion for easy access

? Provision to post online requests for policy clarification/ interpretation, new policy creation/amendment

? Online repository of legal cases for faster retrieval

? Registration and tracking of court cases and legal advice

? Real time report on lab-wise pending case details

? Electronic DAK (correspondence)/file creation, management, movement and performance of related tasks like diary entry, indexing, noting, cross referencing, search/retrieval etc.

? File view with green note sheet & digital signature integration


CASE STUDY

20

TELECOM

40% Cost Reduction in Accessing Customer DocumentsFor a leading telecom service provider

The client is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the

United States through the company's subsidiary undertakings, joint ventures, associated undertakings and investments.

? Faster customer acquisition for prepaid and postpaid business

? Delay in verification

? Storing and managing of customer documents

? Exponentially growing workload

? High operational costs

? Compliance to Regulatory Needs

? Anytime-Anywhere access of the CAF

? Major reduction in time and cost associated to manage and courier customer documents (more than 40%)

? Faster and more convenient verification of the customer's signature by integrating DMS with ePOS

? Document Management system for:

? CAF Archival and Retrieval for services enabled across all circles

? For Postpaid Business

? For Prepaid Business

? Integration with ePOS



More than 40% reduction in time and cost associated with

managing and transporting customer

documents

21

CASE STUDY

TELECOM

Anytime-Anywhere Access of Customer Statements For a leading telecom service provider in India

The client is a leading global telecommunications company with operations in 19 countries across Asia and Africa.

? Historic bills stored in paper form

? High retrieval cost for duplicate bill requests

? Reduction in TAT

? Relieve the core application from resource hungry activities like searching for duplicate bills

? Meeting compliance guidelines of keeping bills online

? All bills have been kept online since 1996

? Self service process

? Web view of duplicate bills to the CCR

? Distribution of bills through email, fax, IVRS

? Reduction in the load on the core system

? Quick customer response

? Bill Management solution using TMOmniReports for designing, archiving

and retrieving customer bills online

? Integration with IVRS


Products Used: OmniReports TM

N e w g e n S o l u t i o n h a s benefited us in providing onl ine serv ices to the c u s t o m e r s , i n c r e a s e d productivity and decrease cost of operations. Customer Care Rep have been given access to the documents to resolve customer complaints online.

- General Manager - IT

“

”

CASE STUDY

22

Awards from the industry and from analysts are a testament to an

organizations ability, vision and degree of innovation. Newgen

Software has been recognized by the industry and by analyst firms

across the globe for enabling its clients to achieve operational

excellence, cost reductions and tangible business results. We

have put together a list of our top award winning cases.

AWARD WINNING CASES

Silver Award Winner at 18th Global Award for Excellence in BPM & Workflow in 2011Process standardization & automation of account opening & fund transfer process across 22 countries

The client, ECO Bank, is a leading pan African bank spanning across multiple geographies. The bank operates as “One Bank” with common branding,

standards, policies and processes to provide consistent and reliable services to its customers.

?processes across 22 countries were not centralized; all the business processes were working in silos

? Need for stronger forgery control policies

? Adherence to regulatory guidelines given by central bank

Lack of process standardization, as the ?standardization across 22 countries

? Simplicity of operations made it easier for the bank to open new branches in less time

? Center of Excellence (COE) was setup which ensured continuous process improvement

? Improved customer interactions resulted in higher customer satisfaction

? Reduced operational costs

The solution ensured process The bank automated their mission critical

business processes including Account

Opening, Account Maintenance and Fund

Transfer. The solution brought together all

the processes and external business systems

which were related with each other but

were working in silos. Digitization of

documents made it possible to take all the

business decisions based on electronic

documents. All the customer requests and

works are now processed in the central

office resulting in leaner branch offices and

more customer centricity.

Business Challenges Newgen’s Solution Solution BenefitsProcess TAT improved by 90%

Processing capacity increased by over 80%

Completing the processFirst Time Right (FTR)

improved by 95%

Adherence to SLAs improved by 99%

AWARD WINNING CASES

24

Winner of Gold Award for Global Excellence in Adaptive Case Management, 2012Automation of Legal Case Management using Newgen’s OmniSuite

The client Lakshmi Kumaran & Sridharan, is one of the leading legal advisory and litigation services firm in the domain of Tax and IPR practices.

The client needed a system for end-to-end

tracking of cases along with integration with

Billing and Accounting software to reduce

gaps in billing. An optimum solution would

support processes like data entry and case

docket creation for various LOBs, Contract

Management, Capacity Planning & Fee

Estimation, Effort Estimation & Work

Allocation, Tracking of Case Progress and

Finances, and Knowledge Management.

?turnaround time reduced drastically

? Timely raising of bills(invoices) leading to improved cash flow

? Real-time access to case documents

? Easier and more accurate assessment of productivity

? Dashboard and MIS reports for real time monitoring and better visibility

Improved customer service with ?software (Navision)

? Automation of core Legal Case Management process along with its supporting processes like Meeting, Visit, Expense and Bill to track all the activities performed in achieving the case completion and delivery

? Inbuilt features like Contract Management, Fee Calculator, Effort Tracker, Capacity Tracker and Time Sheet are provided for better manageability, tracking, reporting and traceability

? Dashboard and MIS reports

Integrated with the firm's accounting


We are honored to receive the GOLD award in Adaptive Case Management segment. I would like to compliment the entire Newgen Team for implementing a solution for automating the legal services delivery work flow processes, and integrating it with document management processes, knowledge management processes, and billing processes. The solution is facilitating us to achieve our professional goal and acting as catalyst for achieving all our operational goals.

- Mr. Lakshmi Kumaran, Founder - L&S

AWARD WINNING CASES

“

”25

Winner of Gold Award at 15th Global Awards for Excellence in BPM and WorkflowLoan Process Automation with Distributed Capture enabled BPM solution for Fullerton India

Fullerton India is the fastest growing financial services company in India with an equity capital base of more than US $150 million.

The key focus of the company was to

reduce costs and increase efficiencies by

capturing documents and information as it

originated, complemented by centralized

operations and policy governance. Fullerton

India's main challenges were:

? Rapid expansion and bigger market share

? Rolling out lean but profit-oriented branches

? Improved customer experience

The Newgen solution offered Fullerton

India continuous process improvement,

rapid results, visibility and control to

effectively manage the rapid growth in

business. The major benefits accrued to the

company can be outlined as follows:

? Reduction in end-to-end loan processing time

? Efficient tracking of loan status and sales prospects

? Faster and informed decision making

? Reduced big-ticket-defaults

The solution covered the entire spectrum

of loan process starting from loan initiation

by capturing applications at distributed

point(s) of origination, de-dupe, credit

verifications, deviation handling and

approvals, loan booking by the back-office,

and finally loan disbursal.

Sales Force Tracking: The solution enabled

sales force to track their prospects

efficiently and the management to gauge the

effectiveness and efficiency of the sales, and

marketing efforts.

Early Warning System: The warning system

complemented the loan initiation and

disbursement process by reducing the big-

ticket size defaults.


AWARD WINNING CASES

· Highly distributed capture of documents across 650 branches

· 1500 concurrent users on the system

· Integration with the core systems- Flexcube, Cash Flow Analysis & Decision Tree

26

Silver Award Winner at 17th Global Award for Excellencein BPM & Workflow in 2010IndusInd Bank adopts Newgen’s BPM solution to gain business values in quick time

IndusInd bank is one of the new-generation tech-savvy private-sector banks in India. The bank, driven by the process of reform in the banking sector in

India, has a robust technology platform supporting multi-channel delivery capabilities.

?efficiencies and targeted service levels

? High transaction volumes coupled with high annual growth rate

? Multiple services across a wide geography through separate operating models

? Process visibility and manual monitoring

Scaling-up operations, maintaining cost ?

? Processing capacity increased from 70% to 99%

? First Time Right processing improved from 50% to 70%

? SLAs adherence improved from 70% to 95%

? Capacity planning through BAM

? 360 degree business monitoring for quick business decisions

TAT reduced from 5 days to 2 daysThe processes, automated in IndusInd Bank

include Account Opening, Trade Finance,

Accounts Payable, Insurance Processes, HR

and Employee Processes. The solution

helped to setup a scanning HUB at 30 key

locations and, training and initiation from

the entire 230+ branch network. Newgen

BAM dashboard was used to create and

display 400+ reports for Process Metrics,

Performance Metrics and Functional

Metrics.


AWARD WINNING CASES

· 3 months

· 60% improvement in TAT

· Processing capacity increased by over 41%

· Completing the process First Time Right is improved by 29%

Process implemented in

Newgen's solution helps us achieve better customer service while managing SLAs and brought more transparency in critical business processes.

- Mr. Mridul Sharma IndusInd Bank

27

”“

Winner of “Red Hat” Award Automation of Account Opening process for Deutsche Bank

Deutsche Bank is a leading global investment bank. A leader in Germany and Europe, the bank is continuously growing in North America, Asia and key

emerging markets.

?

? Ambitious customer acquisition targets

? Long Account Opening cycle

? Anticipating outsourcing for keeping costs down

? Time-consuming exception handling

? Tracking physical documents as per Central Bank guidelines

First foray into retail banking worldwide ?branches

? TAT improved from 8 days to 3 days

? Better monitoring of branch activities

? Outsourcing step allows automatic upload of bulk customer data

? Masking of signature and mobile numbers for the outsourcing vendor

? Exception handling TAT reduced drastically

? Operational risk management via KYC

Opens 1200 accounts/day through 10 ?Closure for Savings Account, Current Account & FD

? Outward Remittance

? Standing Instructions Execution

? TDS Process

Account Opening, Maintenance and

Business Challenges Newgen’s Solution Solution Benefits…OmniFlow Suite has resulted in leaner and efficient branches... The Turn Around Time (TAT) has been significantly reduced, leading to better customer experience.

– Richard Falco Director

TM

AWARD WINNING CASES

28

”

“

Celebrating the many shades of Newgen Software -

the Sanctum, the Company, the Family !

NEWGEN’S EVENT GALLERY

Dr. Jaya Kumar, Joint Secretary CSIR, India,

Mr. Diwakar Nigam, Founder and MD of Newgen.

unveils Gartner ECM MQ

Report with

Leadership programme to mentor future leaders to take Newgen to

greater heights.

Mr. D P Vaidya, CTO- being facilitated by

Mr. Virender Jeet, CTO-Newgen, for winning the WFMC Coalition Gold

Award for Global Excellence in Case Management at the

Lakshmikumaran & Sridharan,

Customer Meet.

Newgen Positioned in Gartner MQ for ECM

Newgen Emerge Awards 2011

Newgen's Case Management Solution Wins Gold

30

With NASSCOM Foundation, Newgen participated in the Clean Up

Drive in collaboration with the Delhi Government to clean the city

before the CWG 2010.

Newgen's Victorious team at Hard Tackle Corporate Football

Tournament.

Newgen at Tree Plantation Drive, New Delhi.

Pre CWG Delhi Clean Up Drive

Shining on the Green Field

Planting Trees and Going Green

31

Celebrating

32

20 Years

33

INDUSTRY RECOGNITIONS

34

“Newgen’s ECM tools compare

favorably against their bigger

international competitors”

“Significant Player” in Banking,

DMS Report

Winner of “Emerging India

Award”, 2008

Number 1 in Content Application,

India, 2009

“Hot Company to Watch for”

- ECM Market Report, 2008

Red Herring Top 100 Global

Winner, 2009

One of only 5 Global Vendors to feature

in both Magic Quadrants for BPM & ECM

Wave Report for DOCCM, 2011

“Flexible and Cost Effective”

Decision Matrix for BPM, 2011

“Top 3 Value for Money BPM Vendor”

OUR OFFICES

New Delhi

Newgen Software Technologies Ltd.

E-44/13, Okhla Industrial Area Phase II

New Delhi - 110 020

Tel: +91-11-4653 3200, 2638 4060, 2638 4146

Telefax: +91-11-2638 3963

Email: [email protected]

SALES & SUPPORT OFFICES

Bangalore


FF-2, Alpine Arch, 10 Langford Road

Bangalore - 560 025

Tel: +91-80-2223 7765,

+91-80-2227 3614

Telefax: +91-80-2229 1615


Chennai

Newgen Software Technologies Limited

Ground Floor, Quanta ZEN

38, Dr. Thomas Road, Off. South Boag Road

T. Nagar, Chennai - 600 017

Tel: +91-44-4356 0890

+91-44-4356 0891

Fax: +91-44-4356 0892


CORPORATE OFFICE

FOLLOW US ON:

New Delhi

A-6, Satsang Vihar Marg,

Qutab Institutional Area,

New Delhi - 110 067 INDIA

Tel: +91-11-4077 0100, 2696 3571, 2696 4733

Fax: +91-11-2685 6936



Kolkata

Newgen Software Technologies Limited

Punarnava Complex , Room No. 505, 5th Floor

13, B.B Ganguly Street, Kolkata-700012

Tel: +91-33-65340498

Telefax: +91-33-40037770

E-mail: [email protected]

Hyderabad


304/2, 3rd Floor, Block-I, White House

6-3-1192/1/1, Kundan Bagh

Begumpet, Hyderabad - 500 016

Tel: +91-40-4456 5656, 2341 6857

Fax: +91-40-4456 5666


Mumbai


B- Pitruchhaya, Paralkar Marg,

Off - Ranade Road, Shivaji Park,

Dadar - West, Mumbai - 400 028

Telefax: +91-22-2444 6587-89


INTERNATIONAL OFFICES

UAE

Newgen Software Technologies

Off No: 314, Building No: 3

P O Box. 500297, Dubai Internet City

Dubai, UAE

Tel: +971 44541365

Fax: +971 44541364


US

Newgen Software Inc.

1364 Beverly Road, Suite 300

McLean, VA 22101

Tel: +1-703-749-2855

Tel: +1-703-439-0703


www.newgensoft.com

http://blog.newgensoft.com

35

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