new tricks for old dogs

New Tricks for “Old Dogs”Transitioning and Adapting Quality Professional Experience

To New Industries and Opportunities

ASQ Calgary Fall Conference

Nov. 4, 2016

Daniel Zrymiak, ASQ Fellow

Regional Director, ASQ Region 4 (ASQ Canada)

Managing Your Career Transition

Critical To Quality Segments for Managing Your Career Transition:

• Desire

• What is driving the change? Why is this change right for you?

• Bring To Table

• Existing Skills, Experience, Capabilities

• Industry Participation: (see following slide for examples from Oil and Gas)

• Add New

• Incremental Skills needed

• Capabilities to train on the job or upgrade during career transitions

• Credentials

• ASQ Mentorship, ASQ Certifications, Professional and Academic Training

• Ride The Wave

• Identify and align with prevailing trends and preferences

• Connect and couple Quality with positive and popular initiatives including:• Productivity, Business Transformation, Organizational Development, Due Diligence, M&A

• Social Responsibility, Safety, Environmental Mgmt., Employee Empowerment, First Nations

• Non-Profit, Public Service (Healthcare, Education) – can’t be offshored nor outsourced________________________________________________________

New Tricks for “Old Dogs” ASQ Calgary Conference 2016

Daniel Zrymiak, ASQ Fellow, RD Region 4 (ASQ Canada)

Industry Participation – Oil and Gas

Summary of Advantages of Oil and Gas Experience to be leveraged

(per article by James Baker):

• Project Management, Working Under Pressure

• Complex projects with multiple contractors and mission-critical outcomes

• Working In Difficult and Diverse Environments

• Multiple outdoor and weather conditions, field based roles, international

• Operations, contract, complex engineering, documentation, and administration

• Managing Large Value Contracts

• High value with considerable risk and visibility to success or failure

• Health and Safety Excellence

• Shortcuts in safety not an option, risk management, care and control

• Technically Challenging Projects

• Ability to learn, reason, organize, and implement knowledge and information

• Combination of engineering, infrastructure, operations, and personnel

________________________________________________________



Transition 1: Sales and Marketing to Service Quality

Desire

• Reorient role to improve success

Bring To Table

• Marketing Academic background

• Sales, Customer Service training

Add New

• Customer Experience, Service Quality

• ISO 9002, Quality Circles

Credentials

• ISO 9000 Systems Lead Auditor

Ride The Wave

• Adopt a customer-centric approach to

sales and marketing per Tom Peters

“In Search of Excellence”

________________________________________________________



Transition 2: Service Quality to Manufacturing

Desire

• Shift to making “products”

Bring To Table

• ISO Quality Systems, Quality

Improvement,

• Document/Record Control

Add New

• Design, Inspection, Destructive

Testing, Calibration

• Statistical Process Control, Logistics

Credentials

• ASQ CQE, CQA

Ride The Wave

• Adopt Total Quality Management and

Operations Management methods (i.e.

Theory of Constraints, Quality

Engineering)________________________________________________________



Transition 3: Manufacturing to Medical Devices

Desire

• Go to where Quality is mandatory

Bring To Table

• ISO 9001, Quality Mgmt. Systems

• Audits, CAPA, Product Controls

Add New

• FDA, CE Mark, Health Canada rules

• Regulatory Affairs, Traceability

Credentials

• ASQ Biomedical, HACCP

Ride The Wave

• Link to innovative technology that

saved healthcare costs, improved

reliability, and in growth stages of

market

________________________________________________________



Transition 4: Medical Devices to Software QA

Desire

• Software QA had higher demand and

compensation ranges

Bring To Table

• Verification, Validation, Peer Reviews

• Configuration Management

Add New

• Software Test, Automation

• Project Mgmt., Business Analysis

Credentials

• ASQ CSQE

Ride The Wave

• Increase in Software QA due to

“Dot.Com” boom and adoption of

technology solutions in the workplace

________________________________________________________



Transition 5: Software QA to Applications Delivery

Desire

• More managerial role with greater

span of control

Bring To Table

• Planning, Project Mgmt., Defect Mgmt.

Add New

• IT Service Mgmt., IT Operations

• Program Mgmt., Team Mgmt.

Credentials

• ITIL, CMMI

Ride The Wave

• Applications projects were more

frequent with more opportunities

________________________________________________________



Transition 6: Apps. Delivery to Perf/Ops Excellence

Desire

• Quality Management consulting role

not targeted for offshoring

Bring To Table

• Prior experiences, professional skills

• Experience with technology solutions

Add New

• Lean/ Six Sigma methodologies

• Cost-orientation, Executive interaction

Credentials

• ASQ CSSBB, Master Black Belt (TBD)

Ride The Wave

• Orientation to business transformation

and technology-driven cost efficiencies

• Advanced role as quality expert with

more staffing stability and predictability

________________________________________________________



Transition 7: Worker to Teacher/ Author/ Presenter

Desire

• Expand professional profile, earnings,

and sponsorship to attend

conferences and events.

Bring To Table

• Source knowledge, enthusiasm

• Willingness to engage, malleability

Add New

• Technical Training techniques

• Impactful communication, Structure

Credentials

• Technical Trainer, Editor mentorship

Ride The Wave

• Enhance day-job and serve existing

demand for captivating writers and

speakers.

• Someday will be a Keynote Speaker________________________________________________________



Managing Your Transition: Next Steps

Critical To Quality Components for Managing Your Career Transition:

• Desire

• Visualize and capture your emotional desire – sustain persistence

• Bring To Table

• Itemize your personal inventory of capabilities – Gallup Strengthsfinder

• Align and prioritize with the demands and desires of your target destination

• Add New

• Understand the demands and work to address personal gaps

• Learn how to learn, devote time to self-enrichment and personal pursuits

• Credentials

• Use Informational Interviews to make contacts and elicit target knowledge

• Pursue mentorship, ASQ Certifications, Professional and Academic Training

• Ride The Wave

• Connect and couple Quality with positive and popular initiatives

• Understand and adapt to ongoing trends (i.e. globalization, technology)

• Prepare now for world in 2017, 2020, 2036________________________________________________________



Questions and Next Steps

ASQ is a source and provider of the Quality Body of Knowledge to

support Career Transitions and professional growth

ASQ Members are a source of mentorship and expertise

• Explore ASQ

– locally at http://www.asqcalgary.org

– globally at www.asq.org

• Attend the ASQ programs & events in person and virtually

• Follow ASQ Influential Voices, ASQ Career Connection

• Join ASQ Community groups on www.linkedin.com

• Support your local ASQ Section and ASQ Divisions

Daniel Zrymiak; Surrey, BC, Canada

[email protected]

________________________________________________________



http://www.asqcalgary.org/

http://www.asq.org/

http://www.linkedin.com/

mailto:[email protected]