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1 www.aoca.org/?page=iFLEX March 10-12 2014 2014 New Orleans Convention Center and Hilton New Orleans Riverside Hotel New Orleans. New Trends. New Friends.

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1www.aoca.org/?page=iFLEX

March 10-122 0 1 4

2014

New Orleans Convention Center and Hilton New Orleans Riverside Hotel

New Orleans.New Trends. New Friends.

2 www.aoca.org/?page=iFLEX

iFLEX 2014 is your opportunity to:• Hear from leading industry experts, sharing comprehensive knowledge of the latest trends, challenges and achievements.

• View the latest and greatest equipment, services and products in the Exhibit Hall.

• Network with your peers during dedicated social receptions.

• Participate in the full-day “Managing Your Business by the Numbers”: An informative session for newcomers and veterans alike.

• Experience the charming and welcoming locale, home to delicious food and exceptional jazz music!

INCREASE AWARENESS. MAKE NEW CONNECTIONS. STRENGTHEN RELATIONSHIPS.The 2014 International Fast Lube Expo (iFLEX) is sure to be one of the Automotive Oil Change Association’s (AOCA) most exciting events yet, taking place March 10-12, 2014, in New Orleans, Louisiana!

Featuring 17 educational opportunities, AOCA celebrates this vibrant destination through this year’s theme: New Trends. New Friends. New Orleans. Join AOCA at the New Orleans Convention Center and Hilton New Orleans Riverside Hotel to take advantage of the valuable opportunities to learn, network, and be exposed to cutting-edge industry products that only iFLEX 2014 can offer.

3www.aoca.org/?page=iFLEX

IFLEX 2014 SCHEDULE OF EVENTSAOCA offers a wide variety of educational sessions from Inventory Management to Customer Service to Adding Services to Your Shop. Visit www.aoca.org/?iFLEX2014Education for full session information.

March 10-122 0 1 4

Sunday, March 9

9:00 am — 4:00 pm Managing Your Business by the Numbers*

9:00 am — 2:00 pm AOCA Board Meeting

4:00 pm — 7:00 pm Registration Open

3:00 pm — 6:00 pm Committee Meetings

Monday, March 10

7:00 am — 5:00 pm Registration Open

9:00 am — 10:15 am • Confused about the Best Ways to Engage Your Employees?

• The Products that Should Be in Your Fast Lube’s Inventory

• Marketing for the 21st Century: Driving Customers to Your Store

10:30 am — 11:45 am • Confused About the Best Ways to Engage Your Employees?

• The Products that Should be in your Fast Lube’s inventory

• Marketing for the 21st Century: Driving Customers to Your Store

12:00 pm — 1:15 pm Box Lunch Offered

12:15 pm — 1:15 pm Annual Membership Meeting

1:30 pm — 3:00 pm AOCA Talk Live

3:15 pm — 4:30 pm • Adding Brake Repair & Service to Your Business Plan

• Tire Service: Increasing Sales and Profitability

• Inventory Management: Understanding How Inventory Turnover Impacts Cash Flow

5:00 pm — 6:30 pm President’s Welcome Reception Sponsored by: Federated Insurance

Tuesday, March 11

7:00 am — 5:00 pm Registration Open

8:30 am — 9:00 am Continental Breakfast

9:00 am — 10:15 am • Adding Brake Repair & Service to Your Business Plan

• Tire Service: Increasing Sales and Profitability

• Inventory Management: Understanding How Inventory Turnover Impacts Cash Flow

10:30 am — 12:00 pm Keynote Presentation: What If...? – Mike Rayburn

12:00 pm — 5:30 pm Exhibit Hall Open

12:30 pm — 2:00 pm Lunch Available in Exhibit Hall

2:00 pm — 4:00 pm Demo Areas Inside Exhibit Hall

2:00 pm — 4:00 pm Networking Areas Inside Exhibit Hall

4:00 pm — 5:30 pm Exhibit Hall Networking Reception

Wednesday, March 12

7:00 am — 12:00 pm Registration Open

8:00 am — 9:00 am Continental Breakfast

8:00 am — 8:45 am Associate Member Meeting

9:00 am — 10:15 am • Keeping Your Customers for Life: The Value of Lifetime Customers to Your Bottom Line

• Money in Your Pocket! Get into the Safety Game and Create a Risk Management Culture for Your Business

• The Driving Forces in Oil Today

10:30 am — 3:00 pm Exhibit Hall Open

11:30 am — 1:30 pm Lunch Available in Exhibit Hall

11:00 am — 2:00 pm Networking Areas Inside Exhibit Hall

11:00 am — 2:00 pm Demo Areas Inside Exhibit Hall

Managing Your Business by the Numbers

Rick Price, FastLube, Inc. and Howie Lowen, Integrated Services, Inc.

For both newcomers and veterans of AOCA or the fast-lube industry, this full-

day session will offer a great way to learn about best practices and keys

to success. Even owners of existing facilities will be able to learn from

successful industry professionals Rick Price, past AOCA board member and owner of

Flagship FastLube in Wahiawa, Hawaii; and consultant Howie

Loewen of Integrated Services Inc. Price and Loewen will share

their expertise and insights in an intensive, information-packed session

that promises to be well worth the early arrival.

*Pre-registration and additional fee required.

Member: $200; Non-Member: $300

4 www.aoca.org/?page=iFLEX4

SESSION INFORMATIONConfused about the Best Ways to Engage Your Employees?John Schaefer, Schaefer Recognition Group

Many traditional forms of recognition and compensation are not working and executives want to know why. It used to be easy; recognition was all about logoed, trophy-value awards that were custom-made to carry a lasting company message to predominantly Baby Boomer employees. Currently, there are four distinct generations in the work force and the Millennials are demanding very different approaches to recognition and compensation … or at least that’s how it appears! Today’s employees need to be regularly engaged by a team of leaders they trust, believe and are excited to follow. It’s a training challenge that requires engaging your managers first.

Marketing for the 21st Century: Driving Customers to Your Store Karn Jilek and Kirsten Jensen, Onsharp Inc.

This session will take a deep dive into three social media channels and how they can be maximized on a fast lube operator’s limited budget. The session will be packed with examples and easy-to-follow checklists for implementing social media in your market.

Adding Brake Repair & Service to Your Business PlanMike Morton, Federal Mogul Corporation

The requirements of servicing brakes and brake repair in today’s market will be discussed in this session. Topics will include equipment needed as well as where to find technicians and affordable training for them.

Tire Service: Increasing Sales and ProfitabilityDoug Lee, Myers Tire Supply

Myers Tire Supply will help you to add tire services to your shop by detailing the equipment and supplies you will need, the space the services require, the cost estimates of this process and what contingency plans should be in place when challenges arise.

Inventory Management: Understanding How Inventory Turnover Impacts Cash FlowHowie Loewen, Integrated Services Inc.

The purpose of inventory management is to know what products you have on hand, where they are in use and how much is being sold. This type of real-time data is essential to running a successful lube shop. It is the accuracy of this data that drives the success of your inventory process. Even with the most comprehensive inventory management system, if the data isn’t accurate, your inventory control is compromised. This session discusses how evaluating and ultimately changing your inventory control system and process could save you time and money.

Keeping Your Customers for Life: The Value of Lifetime Customers to Your Bottom LineRichard Jon Bell, Six Star Solutions

This session is designed to look at the lifetime value of a customer and how it affects the bottom line. Topics addressed include: fostering a positive customer service culture; who are the best companies out there delivering excellent customer service, and why are they so good at it; delivering “Wow” to your customers through service; embracing and driving change to have an organizational culture that encourages engaged employees who are passionate about your business; and how to prevent bad events from going viral in today’s social media frenzy.

All images courtesy of the New Orleans Metropolitan Convention & Visitors Bureau

Check the AOCA website for the most up-to-date session information.

www.aoca.org

In his hilarious, musically amazing, motivational keynote, “What If...?,” Mike Rayburn does what no other presenter can do. Not only is Mike a world-class guitarist and stand-up comedian, he is an authority on personal development and human potential. In this energetic presentation, Mike uses his guitar and comedy to teach three simple, powerful tools attendees can use immediately and forever to access their unrealized potential, to look at old things in a new way, and to leap beyond their perceived limitations. These are the tools which took Mike from playing for seven people in a bar in Virginia to standing ovations at Carnegie Hall. They work. For anyone. And everyone. Always.

Mike Rayburn is a captivating keynote artist with a presentation completely unlike any you’ve ever seen! Having been called “the World’s Funniest Guitar Virtuoso,” Mike uses his astounding guitar creations, uproarious songs, and veteran presentation skills to encourage, challenge and inspire his audiences to leap beyond their perceived limitations. Mike draws from a wealth of life experience as an adventurer, business owner, comedian, world-class guitarist, author, philanthropist, husband and father to deliver a presentation that is motivational, hilarious and musically amazing!

iFLEX 2014 ACCOMMODATIONS Book your hotel room by February 14 to receive the special iFLEX rate! Make your reservations online at www.aoca.org/?iFLEX2014Housing or contact the hotel directly at 1-800-445-8667 and mention group code “FLX” to receive the iFLEX rate of $179 single/double accommodations. These rates are only available by booking through AOCA and are not available on hotel or travel websites.

Support AOCA by booking your room at the New Orleans Hilton Riverside—your stay at the Hilton helps AOCA meet its contractual obligations to the hotel. Plus, you will enjoy the networking opportunities available with fellow operators and exhibitors at the headquarters hotel.

Stay in the center of New Orleans at the Hilton New Orleans Riverside. Enjoy a prime location on the banks of the Mississippi, adjacent to the New Orleans Convention Center and steps from famous New Orleans Streetcar lines. Our New Orleans hotel is located a short four-block walk away from the city’s colorful French Quarter, Jackson Square and many other iconic landmarks.

Select from a variety of spacious guest rooms featuring picturesque views, on-demand entertainment and high-speed internet access.

Be sure to secure your housing reservation

by Friday, February 14 to take advantage of

the iFLEX discounted room rate of

$179 single/double accommodations at

the Hilton New Orleans Riverside.

i F L E X

5www.aoca.org/?page=iFLEX

Enjoy the Charm of the BIG EASY New Orleans is a magical place with a unique way of life. Experience what The Big Easy has to offer, including the culture, architecture, culinary treasures and lively music scene. iFLEX 2014 is sure to be enhanced by the liveliness of this amazing destination. For more information on New Orleans, visit www.neworleanscvb.com.

KEYNOTE SPEAKERMike Rayburn: What If . . .?Tuesday, March 11 | 10:30 am - 12:00 pm

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PAST iFLEX EXHIBITORS & SPONSORS

AEC Group Inc.Affinity HR Group, LLCAGS CompanyAlldataAmsoil Inc.AUTEC Carwashing SystemsAuto DataBJEBranick Industries, Inc.C.A.T. Products/Run-RiteCARFAXCastrolCCARChevron LubricantsClearPlus Inc.Colonial Label CompanyCommunication Graphics, IncContinental Lube SupplyCustom Plastic Card CompanyDelphi Display SystemsDevon Lube Center EquipmenteGenuityExpress Oil Change & Service CentersExpress Service SolutionsFast Track Lube SupplyFCC Environmental LLCFederal-Mogul CorpFederated InsuranceFlo-Dynamics

FramGreen Earth TechnologiesHaltec CorporationHS Brands International I.C.E. SignsInstaller EDGE Integrated Services, Inc.Intercontinental Subscription Service, Inc.Inter-link Resources Inc.ITW Professional Automotive ProductsJiffy Lube International Kafko InternationalKwik Industries, Inc.Launch Marketing Services, LLCLiqui MolyLube Center Sales Inc.Lubegard by Stellar Automotive GroupMAHLE Clevite Inc.MBPIMcCourt LabelMeinekeMighty Auto PartsMobil 1 Lube ExpressMotor Information SystemsMoving Targets MyFleetCenter.comNational Oil & Lube NewsNorth American LubricantsOmnique Shop Management Software

Onken IncPenray Companies, IncPhoenix SystemsPolydyn TX7Premier Lube & Equipment RepairQMI JAXR.O. Writer Shop Management SoftwareRhino Tuff TanksRobert Bosch LLCRoyal Purple LLCRTI-a division of MAHLE CleviteS & E Quicklube Distributors Safety-Kleen/ Eco PowerSage Microsystems, Inc.Scrubblade Inc.Service ChampShell LubricantsSolid StartStayGreen OilSynergy Recycling LLCUnilube SystemsUniversal LubricantsUniversal ProductsValvolineWarren Oil CompanyWEXCO Industries. AutoTex PinkWorkflowOneZenex International

Interested in exhibiting or sponsoring? Contact Jim Conlon, Director of Sales, at [email protected] or 312-673-4865.

iFLEX 2014 SPONSORS

GOLD

SILVER

Official Publication of iFLEX

BRONZE

7www.aoca.org/?page=iFLEX

iFLEX 2014 Registration Form(Presented by Automotive Oil Change Association)

March 10 – 12, 2014 | New Orleans, Louisiana

Deadline for faxed or mailed registration forms: on or before March 3, 2014

How To RegisterChoose one of the following options: 1. Online: www.aoca.org/?page=iFLEX2. Complete this form and mail with payment to: Automotive Oil Change Association 8532 Solution Center • Chicago, IL 60677 – 80053. If paying by credit card, complete this form and fax to

905.479.9297.For registration questions email [email protected] or call 312.321.5140

2014Register by February 3

to save $100!

In order to take advantage of the 2014 iFLEX member registration rates, your membership dues must be renewed through December 31, 2014. Please renew your membership dues today by visiting www.aoca.org. If you have any questions, please contact the office at 1-800-230-0702 or via email at [email protected].

Registrant Contact Information (Please print clearly)Your registration will be confirmed by email, so please provide an accurate email address.

First Name Last Name

Company Company Member ID#

Address

City/State/Province Postal Code

Phone Fax

Email (required)

Demographics 1. Check at least one of the following that applies: n Lube Shop n Carwash n Other (specify):

2. Number of Stores:

3. I am a member of AOCA and the main contact of the company. I will attend the Membership Meeting on Monday, March 10. Yes n

4. Is this your first time attending iFLEX? Yes n No n

On or Before After Registration Add-Onsn Managing Your Business by the Numbers –

Sunday, March 9 (Member) $200

n Managing Your Business by the Numbers – Sunday, March 9 (Non-Member) $300

n Spouse/Companion $100 (limit one spouse/companion registration per full conference registrant. Does not include admission to education sessions or Managing Your Business by the Numbers.)

First Name:

Last Name:

Registration Options February 3 February 3Operator MemberFull Convention Member $350 $450Full Convention Additional Member $250 $350Trade Show Only Additional Member Discount (requires at least $50 $50 one full convention registration from same member company)Tradeshow Only Member $100 $100

Operator Non-MemberFull Convention Non-Member $550 $650Full Convention Additional Non-Member $450 $550Tradeshow Only Non-Member $150 $150

Associate Member or Distributor MemberNon-Exhibiting Associate Member $2100 $2100Non-Exhibiting Distributor Member $2100 $2100Non-Exhibiting Supplier Non-Member $2600 $2600Non-Exhibiting Distributor Non-Member $2600 $2600

If you have any special needs, accommodations or requirements (including dietary), please detail your requirements here:

Total Payment (for conference registration and add-ons) $

Payment Information Please make checks payable to “AOCA”

Credit Card □ MasterCard □ Visa □ AMEX

Name on Card

Card # Exp. Date

Signature

Your signature authorizes your credit card to be charged for the total payment. AOCA reserves the right to charge the correct amount if different from the total payment.

CANCELLATION POLICY All cancellations must be received in writing no later than February 17, 2014. All monies will be refunded minus a $75 processing fee. After February 17, there are no refunds. Registrations may, however, be transferred to another employee at your facility. Transfer requests must be made in writing to [email protected].

330 North Wabash Avenue Suite 2000 Chicago, IL 60611 www.aoca.org Toll Free: 800.230.0702 P: 312.321.5132

AOCA: HERE’S WHY MEMBERSHIP MATTERSThe fast-lube industry has many sizes of companies, with all types of business models, serving automotive consumers. Whether you are an independent, one-store owner, or a large franchise with hundreds of stores, you are part of one dynamic industry. The Automotive Oil Change Association is the sole organization dedicated to you and your business.

IF YOU HAVEN’T RENEWED YOUR 2014 MEMBERSHIP DUES RENEW

NOW AT WWW.AOCA.ORG AND SAVE ON iFLEX REGISTRATION RATES!

ACT NOW – Register by February 3 to Save!