New Castle County Libraries

New Castle County Libraries

Making a world of difference,

starting with our community

Making a world of difference,

starting with our community

Library AidsLibrary Aids

Amber GriffithAmber Griffith Steve BoernerSteve Boerner

Jeanette Kubler-RossJeanette Kubler-Ross Caress RoachCaress Roach

Library AidsLibrary Aids

Becky CoxBecky Cox

Jenna BlackwayJenna Blackway

Francis FrisbyFrancis Frisby

Lana TurnerLana Turner

Welcome Guests!Welcome Guests!

Change ProcessChange Process

Identify the StakeholdersIdentify the Stakeholders

Implement A PlanImplement A Plan

Justify the Opportunity ExistJustify the Opportunity Exist

Establish CredibilityEstablish Credibility Build A Creative SolutionBuild A Creative Solution

FramesFrames

Mission

Structural

Political

Symbolic

Human Resources

Technology

Mission

Structural

Political

Symbolic

Human Resources

Technology

http://www.lindapaul.com/Frame_5x7_Gold_Picture_Frames.jpg

http://www.udel.edu/jlm/morrison.html

CredibilityCredibility

Interviews and Surveys

Cross Library Comparisons

Published Theories and Ideas

Interviews and Surveys

Cross Library Comparisons

Published Theories and Ideas

http://www.rightattitudes.com/blogincludes/images/20071118_establishing_credibility_with_research.jpg

Library System StructureLibrary System Structure

13 Libraries in NCC Full Members Contract Libraries Unique Contract

Contracts are renewed yearly

13 Libraries in NCC Full Members Contract Libraries Unique Contract

Contracts are renewed yearly

http://www.app-link.nl/team.jpg

Team Goals for NCC libraries

Unite the community

Provide free services Computing Leisure reading Programming

Unite the community

Provide free services Computing Leisure reading Programming

http://www.adamsunity.org/template_files/Simply%20Irresistible/images/unity_globe_smaller.jpg

Library Statewide Master PlanLibrary Statewide Master Plan

3 Types of Designated Libraries Community Area Regional

3 Types of Designated Libraries Community Area Regional

http://www.library.appstate.edu/blog/images/books.gif

What time is it?What time is it?

Game Time!Game Time!

Executive Team StructureExecutive Team Structure

County Executive Chris Coons

General Manager Anne Farley

Community Service Administrator Diane Brown

County Executive Chris Coons

General Manager Anne Farley

Community Service Administrator Diane Brown

http://www.sportingchanceproject.net/partners.htm

Team Selection ProcessTeam Selection Process

Employees are hired and appointed

Appointed Positions are set by Government

Other position decisions made in library

Employees are hired and appointed

Appointed Positions are set by Government

Other position decisions made in library

http://dsmedia.ign.com/ds/image/article/672/672422/blog-images-20060906041132658.jpg

What Makes the Team A TeamWhat Makes the Team A Team

Orientation

Training

Staff Development Day

Orientation

Training

Staff Development Day

http://www.epstraining.co.uk/users/www.epstraining.co.uk/upload/fire%20safety%20training.gif

What makes the Mission?What makes the Mission?

Domain

Patrons Targeted

Products and Services Promoted

Domain

Patrons Targeted

Products and Services Promoted

http://bishopgsu.co.uk/files/mission.gif

What is the purpose of a Mission?

What is the purpose of a Mission?

To formalize a purpose

To formalize core values Customer satisfaction Innovation Team building

To formalize a purpose

To formalize core values Customer satisfaction Innovation Team building

http://www.swagelok.com/images/cmi/imageLibrary/careers/VisionMissionValues.jpg

New Castle County Libraries

New Castle County Libraries

There is a new mission that was not so clear before

Now is the perfect time to bring it to the light!

There is a new mission that was not so clear before

Now is the perfect time to bring it to the light!

http://mindhacks.org/wp-content/uploads/CreativityExercises_100A3/IdeaDrawingXSmall4.jpg

What time is It Team?What time is It Team?

Game Time!Game Time!

Mission ImpossibleMission Impossible

Possible!Possible!

Lets Complete A Mission!Lets Complete A Mission!

Throw out some ideas of what can be done to make the mission more noticeable.

DON’T FORGET what makes a mission!

Throw out some ideas of what can be done to make the mission more noticeable.

DON’T FORGET what makes a mission!

http://powrightbetweentheeyes.typepad.com/photos/uncategorized/2007/09/16/ideas.jpg

Our Proposed Mission Awareness Idea

Our Proposed Mission Awareness Idea

Presence in library

Library cards

Main page of website

Presence in library

Library cards

Main page of website

http://getentrepreneurial.com/images/effective-mission-statement.jpg

What inspires Team CultureWhat inspires Team Culture

How the community views libraries

Why an inspiration to public

What staff involvement with community

How the community views libraries

Why an inspiration to public

What staff involvement with community

http://www.nccde.org/library/home/webpage16.asp

How the team encourages culture…

How the team encourages culture…

Floor plan and layout inside libraries

Computers, desks and seating

Images and pictures on display

Ease of receiving assistance

Floor plan and layout inside libraries

Computers, desks and seating

Images and pictures on display

Ease of receiving assistance

http://pro.corbis.com/search/Enlargement.aspx?CID=isg&mediauid=5C5FEA1A-C126-46B4-B3BB-35614F772D2F

Team PoliticsTeam Politics

Allocation of resources: Taxes

Grants

Aids

Allocation of resources: Taxes

Grants

Aids

http://www.thegoodblogs.com/images/us_politics.png

Library ExpendituresLibrary Expenditures

Renovations

Modern technology

New text editions

Renovations

Modern technology

New text editions

http://artfiles.art.com/images/-/Money-Print-C10055084.jpeg

Who makes the decisions?Who makes the decisions?

Hiring/appointing

Authority

Conflict resolution

Hiring/appointing

Authority

Conflict resolution

http://fiftyonefiftyone.com/uploaded_images/Decisions-714972.jpg

What time is It Team?What time is It Team?

Game Time!Game Time!

TechnologyTechnology

Greater Dependence on Technology Print and Multimedia

Sources Social Entertainment Goodbye Card

Catalog Database Expansion

Libraries Must Follow Suit

Greater Dependence on Technology Print and Multimedia

Sources Social Entertainment Goodbye Card

Catalog Database Expansion

Libraries Must Follow Suit

www.vitrutech.com

TechnologyTechnology

Employee Technology Use

Patron Technology Use

Modules and Seminars

Employee Technology Use

Patron Technology Use

Modules and Seminars

http://www.newsdesk.umd.edu/images/MiscPics/rage/3.jpg

Patron Online ToolsPatron Online Tools

Ask a Librarian

Using the Catalog

Searching the Web

Ask a Librarian

Using the Catalog

Searching the Web

http://www.nccde.org/library/home/webpage4.asp

Our Fairy Tale LibraryOur Fairy Tale Library

New Castle County LibrariesNew Castle County Libraries

AppoquiniminkBearBrandywine HundredClaymontCorbit-CallowayElsmere HockessinKirkwood HighwayNewarkNew CastleWoodlawnDelaware CityWilmington Institute

AppoquiniminkBearBrandywine HundredClaymontCorbit-CallowayElsmere HockessinKirkwood HighwayNewarkNew CastleWoodlawnDelaware CityWilmington Institute

http://www.nccde.org/library/home/webpage18.asp

Human Resource ChangeHuman Resource Change

Cross library training

Personal development

Librarians more Patron Service oriented

Cross library training

Personal development

Librarians more Patron Service oriented

http://customersrock.files.wordpress.com/2007/03/customer-service.jpg

Mission ChangeMission Change

Presence in library

Library cards

Main page of website

Presence in library

Library cards

Main page of website

http://www.ambassadorrecovery.com/img/our_team/circle_of_hands.jpg

Increase awareness to young adults

Revamp interior for mature patrons

Increase awareness to young adults

Revamp interior for mature patrons

Symbolic ChangeSymbolic Change

http://www.usn.edu/library

Allocation of resources

Library expenditures

Who makes decisions?

Allocation of resources

Library expenditures

Who makes decisions?

PoliticalPolitical

http://www.winona.edu/grants/images/budget%20green.jpg

Technological Upgrade!Technological Upgrade!

Website Uniformity

Software Upgrades

Online Librarian Chat Rooms

Website Uniformity

Software Upgrades

Online Librarian Chat Rooms

http://www.cnq.ca/Storage.asp?StorageID=88814&SiteLanguageID=1

THANK YOU!THANK YOU!

Are there any Questions?Are there any Questions?