Flexible WorkingLee TebbyTechnology Specialist

Business LinkHome Sweet Home Working Presentation

November 2010

Agenda• Introduction• Case Studies• The “Technology” Bit• Benefits of Flexible Working

WORKING HOURS

MOBILE EMAIL

HOME WORKERS

VIDEO CONFERENCI

NG

CLOUD COMPUTING

HOT DESKING

IT’S THE LAW!!!

What do you need?Desk/Table/Sofa/BedPC/Notebook/MacInternet ConnectionPrinterPhone/Mobile

Email/Fax/PhoneOffice ApplicationsCustomer Relationship ManagementStock ControlAccountsWebsite Maintenance/UpdatesPrint

What can you do?

SOUTH WEST BUSINESS SURVEY

• Farming• Manufacturing• Legal• Hospitality/Tourism• Construction• Business Services• Design/Advertising• Marketing/Web

Employers from 47 Companies60% Increased Staff Retention70% Reduced Business Travel71% Improved Customer Service76% Saw Savings in Fuel Costs78% Increased Productivity

Employees from 47 Companies83% Reduction in Unproductive Commuting84% Improved their Work/Life Balance89% Got More Work Done93% Work More Effectively

Future Work Forum at Henley Business School SustainIT Charity

Did You Know?In a survey of 11,000 UK businesses – 16% of workers had considered resigning from their current job due to the length of commuting time.

Scary But True!Price Waterhouse Cooper published an article at the beginning of 2010 stating that 50% of males and 20% of females expected to watch World Cup football matches during office hours.

Carbon FootprintReduce CO2 emissions with remote working or video conferencing. Replacing 75-80 Watt PCs with energy efficient 20 Watt thin-client terminals reduces power consumption.

Can You Justify The Cost?The CBI survey showed that 75% of managers believe that their flexible workers are more productive. Research by The Times Newspaper showed savings of 30% on office space could be made by operating a flexible working practise.

Case StudyPosterscopeOutdoor Advertising Company

Uses mobile tethering for remote access into a suppliers booking system.

Benefits from a competitive advantage of booking billboards whilst working in the field, ensuring they get the best possible campaign visibility for their clients.

Case StudyRoad Runner ExpressCourier Company

Uses a Blackberry device to keep informed of collections and deliveries.

Benefits from improved customer service by being able to respond to enquiries whilst out of the office. Also gains an additional 1 hour per day by doing paperwork on the move rather than back home each night.

The “Technology” Bit

What technology?Wireless NetworkingVirtual Private Networks (VPN)Remote AccessMobile WorkingVoice Over IP (VoIP)Cloud Computing

Email/Fax/PhoneOffice ApplicationsCustomer Relationship ManagementStock ControlAccountsWebsite Maintenance/UpdatesPrint

What can you do?

WIRELESS NETWORKINGHome NetworkingSmall Office NetworksPublic AreasMeeting RoomsHotelsPubs/RestaurantsConference Venues

BluetoothWirelessLine of SightHotspotPublic Area Network

TYPES OF WIRELESS

WIRELESS SPEEDS

PSTN

WIFI -

802

.11a

3G U

MTS

WIFI -

802

.11b

WIFI -

802

.11g

0

20000

40000

60000

80000

100000

120000

MinMax

Public Service Telephone Network(28Kbps – 56Kbps)Public Area Network(??? - ???)802.11a(54Kbps – 54-Kbps)General Packet Radio Service(56Kbps – 56Kbps)Universal Mobile Telecommunication System(250Kbps – 384Kbps)Asynchronous Digital Subscriber Line(256Kbps – 8Mbps)802.11b(11Mbps – 11Mbps)ADSL2(8Mbps – 20Mbps)802.11g(54Mbps – 54Mbps)802.11n(104Mbps – 104Mbps)

WIRELESS SECURITYWired Equivalent PrivacyIntroduced in 1997 with 802.11Serious vulnerabilities found in 2001Can be cracked in minutes

Wi-Fi Protected AccessReplaced WEP in 2003Replaced by WPA2 in 2004WPA2 mandatory since Sept 2006

Extensible Authentication ProtocolCertified in 2010Enterprise Class WPA2

VIRTUAL PRIVATE NETWORKSHome WorkersMobile WorkersInter-Branch CommunicationSupplier/Customer Links

ModemsRoutersData CardsUSB DonglesMobile Tethering

Data EncryptionSecure Socket Layer (SSL)ISA Server/GatewayFirewall

TECHNOLOGY USED

SECURITY

REMOTE ACCESSHome WorkersMobile WorkersRemote Support Staff

Virtual Private Network (VPN)Remote Desktop Protocol (RDP)Web Based Tools

Thin Client – Citrix/Terminal ServicesVirtualisation – VMware/MicrosoftPortals - SharePoint

REMOTE CONNECTIVITY

TECHNOLOGIES

MOBILE WORKINGEmailCalendarContactsOffice DocumentsSatellite Navigation

Apple iPhoneAndroidWindows PhoneBlackberryNokia IntellisyncNokia Mail for Exchange

Digital CertificatesAnti VirusRemote Device Management

MOBILE PLATFORMS

SECURITY CONSIDERATIONS

VOICE OVER IP

• It’s Free Phone Calls

• You Just Need Skype

How Many Of You Have Played This?Who Here Has Heard These Statements?

NOT EXACTLY TRUE!

VOICE OVER IPHome WorkersBranch OfficesField Workers

Tesco Internet PhoneSkypeMicrosoft NetMeetingKinect Video Chat

ADSLVoiceFlexQuality of Service (QoS)Power over Ethernet (PoE)

VIATHE

INTERNET

THEWORDSAPPEARINTHECORRECTORDER

THEWORDSGETJUMBLEDUP

USING VoIP

TECHNOLOGY TIPS

VOICE OVER IPProsPlug & Play Telephone SystemModularScalableOn Premise or Hosted Solution

AdvantagesSite to Site Calls ARE FreeHome Workers to Office Calls ARE FreeSIP Trunks Enable Local STD NumbersSeamless Roaming Using Wi-Fi Soon/NowFoIP Now Possible

ConsNot FREE CallsFree Services Are LimitedNot A Replacement – An Enhancement

CLOUD COMPUTINGSubscription Based ServicesSoftware Hosted via the InternetInitial SetupMonthly Subscription

Software as a Service (SaaS)MessagingCollaborationCustomer Relationship Management (CRM)Enterprise Resource Planning (ERP)Accounts SoftwareVoice Over IP (VoIP)Backup Software

Public Clouds & Private CloudsAmazon Elastic Compute Cloud (EC2)Microsoft Hyper-V Cloud

The Benefits• More Productive & Efficient• Flexibility (Work/Life Balance)• Pay as you Go• Cost Savings (Calls, Travel, Software)

• Your Customers Are Doing It• SO ARE YOUR COMPETITORS!

Contact Me…Lee TebbyTechnology Specialist

Email: lee.tebby@axisfirst.co.ukDDI: 01278 726822Mob: 07803 658845

Web: www.axisfirst.co.uk