nelson morales resume 2014
TRANSCRIPT
NELSON MORALES102 Thompson Street
Dumont, NJ 07628 (551) 804 – 4784
EXECUTIVE MANAGEMENT: FOOD & BEVERAGE SERVICE/HOSPITALTYOperations, Training & Development, Strategic Planning, Global Operations
Visionary foodservice specialist with 25 + years of experience contributing to operational performance.Uniquely skilled with proficiency in revitalizing low performing multi business units and delivering the highest standards of commitment in service, sales and revenues. Record of excellence in forecasting future profits and risks, establishing strategies to propel growth, and launching foodservice training courses.Proven ability to hear prospective client needs and establish solutions within allocated budgets.
Food & Beverage Service Operations: Unit Startup & Turnaround Management : Special Event Planning Team Training/Development: Supplier & Vendor Contract Negotiation: Employee Retention & ManagementGlobal Operations: Financial Analysis & Reporting: Policy Changes: Strategic Business Planning
PROFESSIONAL EXPERIENCE
Sodexo, New York, New York ● 2011 to PresentDistrict Manager Corporate Services-Metro New York AreaManaged over 22 Million in revenue with over fourteen corporate food service operations Bank of America, US Trust, The Standard Hotels, GM, Weil, SAC, CA, Cablevisions, Newsday, Fulbright, Pfizer, Macquarie Holding, Xerox, Deliotte and Creative Gourmet Catering. This included a 100% percent Retention Rate for my accounts
Restaurant Associates, New York, New York● 1986-2011 A subsidiary of Compass Group, the largest global foodservice vendor, operating in 90 countries, with 400,000 employees.
Regional Director- Citigroup, New York, New York ● 2008-2011
Managed 10 managers, 4 executive chefs, and 108 hourly staff membersLarge Unionized P&L food service operations: Café, three Starbucks coffee bars, on/off site Catering, Conference Center,Executive Dining in NYC with a building population of 9500 Citi employees and the NJ location with 3000 employeesWhich was a multi tenant building also Disaster Recovery site in Rutherford NJ which could accommodate up to 4000 employees.Quarterly Global Financial, Diversity spend and KBI reporting every two weeks to senior client. Global Best Practice monthly conference call with most of the Global Citi operations.During tenure yearly sales increased 1.8 Million, bringing 2011 revenue projection to 14 million.Achieved an “A” grade in three locations during 2010 Department of Health InspectionWorked closely with the RA design team to implement a more user friendly café design flow to accommodate The increased building population. Spearheaded the cost effective solutions for enhancing competitive, increasing revenue and improving service offerings.Implemented a Green Initiative with the introduction of an Eco-Friendly Café with customer incentives.Client Quarterly Culinary/marketing reviews to showcase new innovative food concepts.Developed monthly promotional calendars in our cafe plasma screens while implementing both global And celebrity chef tables, this contributed to an overall guest participation increase from 31% to 39.5%Participated CCAP shadow days for Culinary High School students in my locations.
NELSON MORALES ● Page 2 ● [email protected]
General Manager- Deutsche Bank, New York, New York ● 2002-2008
Large Unionized Subsidized café, catering, conference center, trader pantries, coffee pantries, vendingAnd executive dining room operations in New York, Boston, Salem, and Nashville.Point person on acquisition of Scudder account which included vending, conference centers, EDR, and CateringQuarterly Global Financial, Diversity spend and KBI reporting to senior clients. Global Best Practice monthly conference call with our sister company in the UKKey player in the Global Contract extension with USA and the UK. Influential in the implementation of the Hospitality Hero initiative which sought to increase hospitality standardsImplemented incentive programs for all hourly associatesNominated as the Beverage Champion for all locations in the NYC area by senior managementMentored and promoted 5 managers and 2 chefs within various RA operations
VP of Operations- Restaurant Associates, New York, New York ● 1999-2002
Managed 16 Million in revenue within twelve corporate food service operations. This included a 100% percent Retention Rate for accounts that went up to bid during my tenureAcquired new business accounts including Ernst & Young, Bear Stearns at 383 Madison, and Swiss ReLiaison for regional clients and purveyors, including building, maintaining, and expanding relationships.Quarterly financial/marketing client reviews for all my locations and next steps for new innovative food programs. Coordinated summer interns in all my operations and progressionOpening team support coordinator for new businessMentor for newly hired managersNominated by our RA President as the safety champion for all locations in the NYC areaKey player in Union negotiations with Local 100 Accounts
Director- Bear Stearns, New York, New York ● 1996-1999
Restructured café operations to post first profitable fiscal year at locationEstablished this operation as the training site for all new managers and chefsSpearheaded the new Sushi & Sashimi take out commissary for all local operationsImplemented coffee bar and quick pick area designated for traders, increasing sales by 9%Worked closely with client to open food service facilities in new bank locations totaling 5 Million in revenueWith excellent client relationship I was able to secure the Executive Dining room in the new location.
Director of Training- Restaurant Associates Corporate, New York, New York ● 1995-1996Restructured café operations to post first profitable fiscal year at locationEstablished this operation as the training site for all new managers and chefsSpearheaded the new Sushi & Sashimi take out commissary for all local operations
Career Note:Bertelsmann Music Group – Food & Beverages Director U.S. Trust Company - General ManagerMetropolitan Museum- Assistant Manager Museum of Natural History - Back of the House ManagerUnited Nations- Concession Manager
NELSON MORALES ● Page 3 ● [email protected]
EDUCATION & CREDENTIALS
AAS, Applied Science- Hotel & Restaurant Management New York City Technical College Brooklyn, New York
TRAINING & DEVELOPMENTDirector of The Year Award- Best Financial Performance 1993Food Service Management Professional (FMP) - in progress
ServSafe- Food Protection and Sanitation CertificateNew York City Health and Sanitation Certificate
Developing Dynamic Leadership (Compass Management Program)
PROFESSIONAL AFFILIATIONS
CCAP-Mentor for High School Culinary StudentsSociety for Foodservice Management (SFM)
James Beard Award-Culinary Services
TECHNICAL SKILLS
POS (Point of Sales) – Micros, Aloha, R-Power, Freedom Pay, Reservation System; EMS
Office applications- Word, Excel, PowerPoint, Outlook, and Access
FLUENT IN SPANISH
