neighbors nextdoor.com
TRANSCRIPT
93%of Americans say it is important for neighbors to look out for one another
Source: Harris Interactive Survey
67%of homeowners feel safer in their home/neighborhood because they know their neighbors
Source: Harris Interactive Survey
On Nextdoor members can:
• Share local recommendations (plumbers, auto mechanics, babysitters, etc.)• Sell or give away household items.• Publicize local events.• Exchange information about crime and safety issues.• Find neighbors in the directory.• View a neighborhood map.• Ask for advice.• Residents can choose to view and respond to updates via
email or directly on the website.
Verify your address
• Mobile or home phone• Credit or debit card• Last-4 SSN• LexisNexis• Nextdoor Leads verification• Neighbor invitations• Postcard invitations
Moved? Change your address
• Click the down arrow next to your profile photo in the top right corner of the page.• Select Settings.• Click the ACCOUNT.• Click the blue Move to a new address link to the right of
your name in the PROFILES section.• Enter your new address.• Click Change address.• Follow the prompts to verify your new address.
25%of Americans who know their neighbors say they have received help with a lost pet or helped a neighbor with a lost pet
Source: Harris Interactive Survey
47%of Americans who know their neighbors say they have no immediate plans to move or sell their home
Source: Harris Interactive Survey
Share Helpful Information
• Answer fellow members’ questions.• Share information about crime and safety issues.• Recommend local businesses and services (without
spamming or inappropriate self-promotion).• Sell, share, or give away personal items that you no
longer want or need.• Discuss community issues (but avoid campaigning).• Spread the word about local events.• Provide support to fellow members in need.
Guidelines
• Be helpful, not hurtful• Don’t use Nextdoor as a soapbox• Promote local businesses and commerce the right
way• Use your true identity• Keep it clean and legal
Guidelines
• Treat everyone with respect• Assume good intentions in others and give them the benefit
of the doubt.• Disagree without being disagreeable; focus on issues and
do not engage in personal attacks.• Practice moderation and do not over post in a way that
dominates conversations.• Send private messages or post to a Group when a limited
audience is more appropriate.• Refrain from using profanity or posting messages that will
be perceived as discriminatory.
Handling neighborhood conflict
• Contact leads• Post the Community Guidelines as a reminder for the neighborhood• Mute a member who you don't want to hear from to hide their content from
your view of Nextdoor• Hide a post that you find disagreeable from your newsfeed and from
notification emails• Create a group for discussions that may not interest the entire neighborhood
or that are generating contentious back-and-forth replies. Political discussions, HOA debates, or pet threads may not be relevant to everyone
• Rather than call out a neighbor on the main newsfeed for violating the Guidelines, send them a private message to let them know what they could improve
• Report posts that violate the Guidelines• Report a member who consistently violates the Guidelines
Set up text message notifications for urgent alerts• Visit the Mobile Alerts Settings page.• Click Add mobile phone number.• Enter your mobile phone number and mobile
phone service provider. (Note: You do not need to include "+1" before your phone number, however, you must include your area code.)• Click Send confirmation code.• Enter the confirmation code and click Submit code.
Join a Group
• Groups provide a way for people who share common interests to communicate in their own area of Nextdoor.• Examples of groups might include neighborhood
watch volunteers, book club members, residents of a specific block, cyclists, seniors, HOA members, bridge players, wine enthusiasts, or parents of toddlers.
Nextdoor During Back-To-School
• Organize a group of parents to take turns walking kids to school• Snap a picture of lost homework found on the
sidewalk• Coordinate an after school activity for kids in the
neighborhood• Ask for a recommendation for a local babysitter or
tutor• Post urgent alerts about school closures
Nextdoor National Night Out
• Create an NNO event on Nextdoor for your neighborhood• Print NNO flyers and hand them out in your neighborhood
before the event. Once you’ve created your NNO event on Nextdoor, you can print flyers from your events details page. Flyers contain multi-use invitation codes for easy sign up.• Set up a table with a sign-in sheet at your event to collect
neighbors’ names and email addresses. After the event, send Nextdoor email invitations to your list.• Pass out Nextdoor invitation flyers at your event• Use the new Nextdoor mobile invitation app to sign up
neighbors on the spot
Nextdoor During Winter Storm
• Use “Urgent Alerts” in times of need• Coordinate a playdate for kids who have snow days• Offer a hand• Plan a neighborhood dinner• Share safety tips with neighbors
Grow Your Nextdoor Neighborhood
• FREE postcard invites from Nextdoor.com• Post invitation tear-off flyers on bulletin boards
around your neighborhood.• Invite contest (invite count on your profile)• Host a neighborhood potluck, coffee or other event
and encourage members to bring new neighbors.• Add in newsletter• Add to email signature
Grow Your Nextdoor Neighborhood
• Leave stack of flyers at your local library, gym, coffee shop – wherever people in the neighborhood congregate.• Send an email invitation to all neighborhood
groups/email lists you belong to.• Place a Nextdoor window sign in your front window.• Ask your favorite local business to put up a Nextdoor
window sign.• Walk the neighborhood on weekends and hand out
Nextdoor business cards to neighbors you run into.
Sponsored Posts
• Businesses who are participating in Nextdoor’s paid program• Participating businesses will not have access to your
personal information, neighborhood, or the directory. They will only be able to see replies to their own posts and recommendations shared with them.• Can’t turn off sponsored posts. Everyone sees same
posts.• Participate https://nextdoor.wufoo.com/forms/pybb3c21frz8vo/